Outlier Tailored Performance

My experience with Outlier is in line with the other reviews, for the most part: solid if somewhat underwhelming products given the premium price point accompanied by indifferent, verging on contemptuous customer service, whether provided by rank and file employees like Angie B. or the head of customer service, someone named Konrad. That’s right, Konrad with a ‘K’.
As it turns out, Outlier’s policy – which appears nowhere on their website – is to ship orders over a certain dollar amount (I’ve been told variously it’s over $ 450 or $ 500) with a signature required.
Now, if you have a normal job and commute – as you’d have to if you shop with Outlier in the first place – you’ll never be home to sign for a package, so unless you live in a building with a mailroom or concierge, you’ll have to deal with the inconvenience of calling UPS and arranging to pick the package up at their sorting facility or pay a fee to change the delivery address.
I have twice been surprised by this policy and have politely suggested they make this policy explicit during the ordering process, because it’s not helpful to be reminded of it *after* checking out, when it’s too late to change the delivery address unless you want the hassle of dealing with UPS.
In response, I have been met only with the generic ‘I’ll pass your feedback along’ or with a contemptuous ‘we’ve told you about this policy once’. Because telling the customer ‘you should have known about this since you had this happen once last year’ is really the right move – especially when the company seems to greatly prefer keeping this practice a secret for reasons they refuse to explain.
Nor do they offer to do anything to make things right unless pressed, and even then, they are only willing to refund the extra charges I incurred with UPS.
You’re better off spending your hard earned money elsewhere.

Shoddy construction — Poor customer support.
Ordered a linen robe for Christmas that cost about $ 200 with shipping. The robe appeared gently used; there was some pilling; and there were lots of loose threads. The woman I spoke with — Angie — claimed that it was «impossible» for the robe to be used. I snapped some photos and emailed them to her, and the impossible then became possible.

«The Future of Clothing» is dangerous.
I’m sorry Blue in Green, but my 4 year obsession with top tier denim has been ruined. It looks like my denim will be collecting dust for the foreseeable future.
In all honesty, I don’t know if I can ever wear another pair of non-​Outlier pants again. Yes, they’re that good. No, I am not exaggerating.
It started one Friday (they have open studios on Friday from 4 – 7 where you can see the stock, quiz the super-​knowledgable staff, and try on the wares… all while sipping tasty beer, if that’s your thing) where I left with Slim Dungarees and an Air Forged oxford. After that, I’ve been hooked.
Their materials are incredibly high-​tech and everything is so overly thoughtful in its construction, their items are truly a joy to wear. I’d been searching for Outlier for years, and am so happy to have found intelligently designed staples in god-​tier materials.
I’d recommend bringing cash for your tax-​free needs, their items aren’t overly cheap. Love the friendly staff, too!

I bought my husband a pair of Outlier pants in November. The fit and fabric are great, and he loves the pants, but the workmanship is shoddy, especially for a pair of pants this expensive. In the past two months he has gotten four different holes along the inseam! Customer support offered no real explanation, though they offered to pay for repairs. These are supposed to be «performance pants» and I would expect them to hold up a lot better!

Excellent!
PS: updated address is 87 Richardson St 3^rd Floor — *NOT* 364 Leonard St as stated on Unilocal

I have a pair of shorts and jeans from them. They are both fantastic. The fabric is superior and the customer service is unmatched. A button fell off my first pair of shorts. They offered to pay to have the button resown on locally or have the shorts completely replaced. Who does that anymore?! I only wear either the jeans or the shorts every day. My other clothing does not compare in comfort or versatility.
I’ve ate through my fair share of pants cycling around town. Time will tell if these weather the ride. But for the moment it seems they will.

The fabric they are using is spectacular, there is no denying that but…
Absurdly weak customer service and appalling build quality.
The actual construction of their garments, well at least the two pairs of pants I received, was down right pathetic.
First, I received a pair of pants with loose, improperly finished threads all over the place. It honestly looked like someone had raced against the clock when sewing these pants together, the interior of the pants was full of loose or improperly finished threads all over the place.
What really pissed me off though was the center belt loop in the back of the pants was haphazardly sewn on, part was attached to the seam and part to the actual pants. I have owned a lot of exquisite pants from handmade Incotex pants to regular run of the mill Levi’s produced in Mexico and have NEVER, EVER seen this before.
I thought I was being retentive but low and behold I showed it some friends in the clothing industry and they equally agreed that it was ridiculous, especially given how these were $ 200 dollar pants. My friend explained to me that anyone with basic knowledge of clothing construction knows how big of a faux pas this is, over time it will nag at the actual pants fabric and the seam and will likely tear away much quicker than if the loop is properly attached correctly over solely the center seam.
I thought no big deal. I will just return the pants and get a different properly put together pair. I wrote exactly my issues with the pants presuming that I would receive another pair with issues corrected. I also let the person at Outlier know that I was in the city without any clothes besides work clothes and would appreciate them sending them out ASAP, this was on a Thursday I believe…
I also want to not I paid for 2-​day air for the first pair… Welp, the pants didn’t arrive till the next Monday and were shipped ground UPS. (Maybe, just maybe they could have had them couriered or sent same day to me! considering I was 3 miles away from their warehouse…) Furthermore the bag they came in was damaged as were the pants…
Welp… Guess what. Same f-​ing problem. Loose threads and the loops were once again not sewn on properly. I emailed and asked to speak to the manager and low and behold the person who takes care of the orders who I emailed and expressed my details in great detail the first time was the «manager» and they assured me that the manufacturing of the pants with the loops that was was done of purpose. I’m calling straight up BULLSHIT considering the picture of the sample/​model pair on the website had perfectly sewn loops nor did it have any loose threads.
I thought Abe Burmeister took a huge amount of pride in his products but it sure doesn’t look like that to me. Disappointing experience in all facets. I had really really high hopes for this brand, especially given their usage of nano tech, but it looks like they have some serious customer service and product consistency issues to fix before I can be a customer again.

Great friendly service and quality clothing!

The «flagship» store in brooklyn is so great. These pants are selling fast, so I suggest you check it out asap.
These are the most comfortable, flexible, well –fitted, stylish pants I could haver ever dreamed. I purchased three pairs. Unbelievable service as soon as you step in. The three paints I brought were priced at $ 119, $ 180, $ 198. Maybe that is pricey for some, but to own pants that I know are going to last for years, makes it the best investment I could ask for.
I was told that if there are any problems with the pants, or you just don’t like them up to six months, they will trade it in for another pair of your chose or fix the problem.
This store is a true pleasure. What an amazing opportunity to support small, local businesses in my beloved city.
I am proud to write this review, and spread the word far and wide about Outlier.

The most innovative clothing on the market. Best tech fabrics applied to classic shapes that have been optimized for movement.
Storefront is now closed, but they have open studio events and pop-​up stores where you can meet the team and purchase garments.