Oriental Lumber

These guys were horrible. I’ve been there twice and both times were met with hostility, unfriendliness, and misinformation. They were rude from the moment I walked in the door and both times I walked away with damaged goods, which was the best I could get from what they had in stock. The worst part is I still paid twice the price I would have if I had gone to a reasonable store. I asked if i had an option to return what i bought if it didnt work and the manager said no. More than that, the entire time he was very disrespectful. DO NOT SHOP HERE! That’s the best advice I could give you regarding Oriental Lumber. Horrible customer service, horrible prices, broken goods. I won’t be back

Terrible customer service. Would not simply cut and re-​thread steel piping without proof that the pipe was purchased from them (which it was). If you are purchasing anything other than lumber, skip it. Save your money for Crest True Value or Platz True Value. I didn’t carry 40 lbs of pipe to Oriental because they are the ‘one-​and-​only, must-​see pipe threaders of the year’, I carried 40 lbs of pipe to Oriental because a) I originally bought, cut, and threaded the pipe there, b) I don’t actually know where else in Bushwick to cut and thread pipe (I’m open to suggestions), and c) It’s conveniently close to me. Needless to say, I’ll be going out of my way to give my money to other businesses.

The worst customer service ever! Rude and disinterested, and that was the manager. Seems like a great range of lumber but extremely rude, rude, rude.

Poor customer service and unfair return practices (they won’t let you return anything without a receipt, even for a store credit). I gave them a chance, even after a friend of mine tried to return a unused tile cutting tool several months ago with a receipt and they told him they don’t accept returns on tools. Buyer beware!
Also, doing my shopping experience today, I over heard one of owners make a gay slur about me as I walked away. I did not do anything to provoke him and was polite the entire time. I will never shop there again and will discourage any one from shopping there!

Oriental Lumber is a large Chinese owned building products/​lumber/​hardware store business that was in the neighborhood before I arrived in 2006 and the Morgan/​Jefferson L stop area got hot.
It is well stocked and items not in stock can be ordered. I had to return items on occasion and there were no problems.
The staff (most of them have been there as long as I remember) are friendly and know their business. The owners of the business are around if something needing their presence comes up. No drama at this place.
Their prices are competitive, perhaps a bit higher then Home Depot but considering that they are nearby and one can be in and out in minutes it is worth it.
Perhaps because my needs were always met the four five times a year I went there I keep coming away with a feeling that it is good to have a business like this in my neighborhood.
There is parking along Flushing Avenue most of the time but if that is not possible there are spots around the corner on Irwing.