Optimum Store

*This review is for Optimum Home Wifi*
I moved to Brooklyn in November, and originally chose Verizon for my internet. The speeds were ridiculously slow and there was no FIOS available at my apartment. Long story short, Verizon is still (after three months) after me for funds I «did not pay» after cancelling, and I am beyond dissatisfied with their service. So many hours of my time have been wasted on the phone with customer service.
THEN I called Optimum. They made an appointment the following day, a very friendly man installed my internet, and he asked where I wanted the modem and kept everything discreetly tucked away. Much better installation than Verizon hands down. Optimum’s home Wi-​Fi (Ultra 50 plan) works perfectly. I host webinars for work, stream Netflix, and my boyfriend plays online games via PlayStation with no issues. Their online bill pay portal is awesome, no old-​school interface like Verizon’s was. Everything is fresh and new, easy to navigate, and if you have any issues you can call their number and the tech support will walk through it with you. I have been extremely satisfied with my Optimum service!!! Please don’t make the mistake I did with Verizon DSL!

Nice and clean location. The décor is really nice. There is seating to accommodate all. I’m always in and out, the wait isn’t long at all.

Man, they do not mess around. We just paid our cable bill, called to tell them we were moving, and they shut off our cable that day and informed us we had to drop off the box way out in the middle of nowhere. It is what it is, I guess.
But I wish my husband had kept his mouth shut till March Madness was over. I should be packing, anyway.
So, we’re watching antenna now. Pros, okay movies you forgot about like Family Business, a heist film with Dustin Hoffman, Sean Connery and Matthew Broderick. Cons, all the ads are for old people i.e. catheters and boner pills. (One awesome one for PBA, when you have random bouts of uncontrollable laughter and crying. I had no idea this was a problem? Also, at first I thought they said PBJ.)
The new place has direct tv, so no more Creepy Rob Lowe commercials. I’m kinda over them.

I recently requested in-​home customer service to help fix an issue with our internet and router. The issue was explained in depth on the telephone and they said they would send someone over to deal with the specific problem. Well, someone did come over but they might as well have sent over an inanimate object. The employee had no idea what the issue was, no advice, no comments, and didn’t even know the prices of the four Internet plans the company provides… Most of the interaction involved me asking questions and posing possible solutions while he stared at me with expressionless, glassy eyes.
I would not recommend this provider simply for its customer service, or lack thereof, to anyone. Look elsewhere.

Per the optimum rewards help chat:
the Flatlands Optimum Sore is still open.
It is in the Pathmark Shopping Center right on the corner of Louisana Avenue. It’s situated right next to Dunkin Donuts, across the street from the Christian Cultural Center (CCC) church.

The four stars is for the service I received at this Optimum location – I was in and out in less than 10 minutes. BUT this store isn’t conveniently located (unless you live near by or have a car, or want to pay a crazy amount for a car service). It took two trains and a half hour walk from the L train to find this place. Would it kill you to have a store in Downtown Brooklyn Optimum? Complaining aside, I couldn’t have asked for an easier return. I was returning two sets of equipment from two different accounts, neither of which I was the account holder on, and I expected some issues but the devices were scanned, I was given a ticket for each account, and I was on my way, making the return journey back to the train.

Quick and pleasant experience dropping off my cable box! I went around 3:00 on a Saturday and was in and out in about 5 min! Lots of staff kept the line moving, and the young man that helped me was very pleasant and professional.
Closest train is the L to 105^th st… Then you have to walk about 10 min. Really didnt feel like walking back to the train, thankfully the store is right next to a grocery store, so there were a ton of cabbies out front who could give me a ride back to the train.
All in all a quicker and far more pleasant experience than I was expecting. Four stars!

Before coming in to change my cable boxes and make changes to my plan, I was expecting a total sh*t storm of people and horrendous service.
But the second I stepped foot in there the boxes were taken out of my hand and I was directed to the first available window. The service was great! The guy answered all my questions, made great suggestions and swiftly took care of everything in one smooth transaction. I have to say I was shocked by the great service, considering the neighborhood.
The location is far from me but not as far as it could be. Overall, great experience!
Keep up the good work guys! That’s how service should be done.

Most people I talk to tell me that this optimum store is out of the way. I have have to admit have never seen a long line here ever. I was in here returning an old cable box. I was in and out within five minutes. There was a couple of things I did notice. First security guard was keeping a close eye on everyone that walk in the store. Second the tellers were very friendly and very direct straight to busy. Third the teller that service me with my new hd cable box forgot to give me a video/​audio wire I return and the same teller gave me one with out any problems. Go here at the right time and you will be happy with the service.

This location, somewhat out of the way sees a lot of traffic at almost every hour of the day.
I went in today to return a modem (no longer with Optimum yayyyy) and luckily for me I was in and out of this place. Walked in, hopped on line, return their modem, and was on my merry way before I could notice i was even there. But I actually noticed a few things.
Me being me I noticed:
— security guard on his cell, chilling on the chair
— place was very clean and easy to maneuver
— optimum employees worked quickly
— wait was not annoying as usual
— bikes aren’t allowed inside
— security requested a lady fold her baby stroller
— they give small, white paper receipt now (instead of the giant pink ones)