O Spa

My husband and I come here regularly for massages, we love them. Always accomodating and give you a good healing massage. Environment is relaxing, clean, soothing and at the end, they always offer you warm herbal tea/​water. Prices are reasonable, definitely worth it. Never ever have we been asked for a tip, of course the tip is always on hand without hesitation for them (perhaps why).

My husband and I love love this place. We tried many and they are one of the best. Very accomodating and work on our individual preferences. Clean and profeasional! Highly recommended

This place is very nice and calm and relaxing. I do my lymphatic massages here. The staff is very nice. Very nice service. I just don’t like how they ask for a tip. I mean at least wait until I give it you.

This is the WORST service I have ever had. EVER.
NEVER EVER EVER GO TO THIS HORRIBLE TERRIBLE ESTABLISHMENT. DO NOT SEND YOUR WORST ENEMY HERE.
I bought a groupon for a brazillian wax a few months ago. I typically buy brazillian groupons because they are much cheaper than paying full price at a spa. As a result, I have had NUMEROUS brazillians over the years, in multiple cities, and I feel I am somewhat of an expert on them.
A brazillian is never a pretty experience. You are usually laying on the table, exposed, with your legs bent and your getting a very uncomfortable hair removal procedure done. You want it done fast, quick, and well so the whole experience is over with.
First, the woman NEVER told me her name. A NO NO!
Second, I was asked to lay on the table with a towel over me. Typical. But then, she takes the wax heater and moves it onto the table with me! And then say «be careful» because if I moved, I would have hot wax all over my legs. WTF!!! If this happens to you, it is not professional practice.
Second, she over used baby power all over me. I felt like I was a baby being changed.
Third, during the waxing process, she laid USED WAX STRIPS all over my legs, because she couldn’t be bothered to throw them out right away. I came home and found wax spots on my knees.
Fourth, the procedure. So many things went wrong here I don’t know where to begin. The NAMELESS woman (since she never gave me her name) was so slow. The whole thing took over 45 minutes. A good brazillian should be 15 minutes with a good waxer. Then as she was waxing me, the wax kept on getting hotter and hotter. Now I have an extremely high pain threshold, so when I say it hurts, it really HURTS. I said to her the wax was too hot, so she said sorry sorry and started BLOWING on the wax to cool it off. I WAS APPALLED!!! (I really can’t make this shit up). Then since she did a bad job to begin with, she didn’t get all the hairs, so she went over the same spots, MULTIPLE TIMES, with the SCOLDING HOT wax, burning my poor lady area. I finally said, «really, its ok, I can finish it at home» (which should not be the case). After all the burning, she says to me” you have sensitive skin”, in which I replied «anyone would have sensitive skin if you kept on RE APPLYING scolding hot wax over and over to the same areas!»
After words, I was swollen for two days, itched like crazy and pealed. I am STILL pealing over a week later. THAT IS NOT NORMAL!
The worst part of the whole experience was the management. This manager is an absolute ding dong and has no understanding of the word customer service. After calling 3 times and speaking to the STUPIDEST receptionist on the planet, I finally got a call back from the manager, A WEEK LATER! I explained the situation, in which he said «we do that for our experienced clients» (bullshit, you don’t know what «experienced» means). I asked for a refund from him, and since it was a groupon he told me I had to call groupon myself. This should not be the case, his company gave me the service and it should be his responsibiltiy to refund me in full, regardless of the groupon. I am honestly thinking about sending him my medical bill for the burns I received in my lady areas.
NEVER EVER EVER GO TO THIS HORRIBLE TERRIBLE ESTABLISHMENT. DO NOT SEND YOUR WORST ENEMY HERE.

After reading all the reviews from Unilocal,it seemed like some of their services were not as good but some seemed to be excellent.
The price:
I came upon a groupon deal for a 60-​minute European facial for $ 39 so I decided to take my chances since the complaints seemed to have been directed towards their eyelash/​laser hair removal services.
You will have to pay tax though. Since the groupon was $ 39, my tax came out to be $ 3-​something which is the typical 8% sales tax.
What I was surprised was that they did not ask me for a tip which I was very happy about and since the lady did such a nice job, I gave her a $ 10 tip.
So my total costs were still only a little over $ 50.
The process:
The overall process was amazing. I have been to other 30−60minute facials where the technician would leave you with a mask for over 20 minutes but while I had my mask on for the same amount of time, she gave me a massage around my shoulder/​head/​arms and this was not included in the description so it was a plus for me.
I have a lot of acne and very sensitive skin. Like the kind of skin that only allows you to wear cotton-​clothing-​only-​and gives-​you-​a-​horrible-​rash-​if-​worn-​anything-​else-​kind of sensitivity. So after the treatment, I got home and noticed that my face was super red and looked very disturbed. But that was expected because of the kind of treatment it was. I felt the tugging and stinging from the mask which I knew is wonderful for acne but is bound to disturb my skin. (So don’t get worked up if this ever happens to you) When I got up the next morning (at the time of writing this review) my face was smooth, the redness had gone away, and there were no negative effects from what I saw~
The staff:
Walking in, I was greeted with smiles and etc, which is everything you would expect from all kinds of shops but is often not done in nyc.
The technician that did my facial was very professional during the entire process. Asked me how it was and just said light comments telling me that the mask is going to give me a cooling feeling.
But be warned. They WILL try to sell you stuff at the end such as sercice packages and the products that they used. I had to refuse about 3 times but this isn’t anything unexpected in spas.

I had heard about O Spa from one of my girlfriends who has gotten Eyelash Extensions and Brazilian Waxing done here, as well as a few Massages. I can personally comment on her eyelashes because they looked beautiful on her and they lasted a while on her. She loves the staff because they’re friendly and professional. The fact that she made this her go-​to spa made me jump on a $ 39 Groupon deal for a 60-​minute Dehydrated/​Sensitive-​Skin Facial that I saw which is usually $ 90. Since I got a great deal, I decided to schedule a 60 min Swedish massage ($ 85) for the same day as well. I had no issues scheduling an appointment for the day/​time I wanted.
I arrived one day after work. I loved the look of the beautiful spa, especially the earthy and Asian décor. The woman who worked on me was nice and explained everything she’d be doing. I loved the products they used and she was very gentle with the exfoliation and extraction process which I was relieved about because I’ve had experiences in the past where other spas were not. The facial also included a steaming and deep cleansing finishing and ended with a facial masque. The neck and shoulder massage were also awesome. I felt so relaxed afterwards and my face felt wonderful. My Swedish massage was next which was also heavenly. I had a different woman who made sure the pressure was good and asked about which areas she should focus on which I appreciated. By the end of my massage, I felt completely stress-​free and relaxed. If only I could do this every month!
I’d def recommend the friendly professionals at O Spa!

I sure love there massages and I must say they do put me to sleep when I get my massage there a must go place and the staff is great

i also like many people here got a groupon but for a facial. the products they use are great i was disappointed at the end when i saw how many pimples i had left. she kept tellng me i had a lot of pimples but so what? the facial was an hour long it gives plenty of time to work on extraction. basically half of it is still on my face. also the attitude was a little pushy and she did hurry a lot. she didnt even want to steam my face if i wouldnt remind her to do so. also that ultrivolet light they sometimes use to close pores and ward off bacteria (that electric beam) was never used. i was mostly upset with the service at the end because they also made me pay tax after i payed tip and she didnt even say thank you. did she expect more i payed 15 + tax. also tried to push me to buy products after several times i said no.. anyway i dont think i will be coming back here again.

HORRIBLE EXPERIENCE!
went in for eyelash extensions, ended up with two completely different looking eyes and lashes!
No apology, no explanation, they were loudly discussing between each other in Chinese, completely ignoring me.
NOT PROFESSIONAL! DON’T KNOW WHAT THEY ARE DOING!!!

This place is a joke.
I bought a 6 session laser hair removal Groupon. Since I was using it on my underarms they cut it down to 3 per. STRIKE ONE.
My first session went OK, but directly after I finished they asked for a tip. Um, excuse me?
Did it again on my second visit, but this time it was more of a demand. They gave me the technicians tip envelope and told me to put it there. STRIKE TWO
I haven’t been back for my third session, and I don’t care if I lose the money. These people are so unprofessional it’s ridiculous. Plus the hair grew back after 2 months! STRIKE THREE
Their «lasers» aren’t real lasers.

Although this place is quite nice I will
Give it that much the services are pretty crappy for the price, I should have read the reviews before going. BTW THEY DEMAND a 15% tip for services. The only good thing about the pedicure was the plastic bag covering the bucket, yes a bucket that you dip your feet in while sitting on this uncomfortable straw chair that’s a 25 dollar pedicure. Lastly the rollers used for waxing are not clean and the lady burnt my skin as she did them. Last time I will be going there one less dump hole to frequent in Brooklyn.

The massage itself was fine. I had a Groupon and read the other reviews so I was not expecting much, and thus my expectations of the actual massage were exceeded. However, in the middle of the massage, another employee (female) slid open the pocket door and entered the room, leaving the door open to the hallway. My behind was waving in the breeze at that exact moment as she was working on my lower back! I couldn’t believe it. I complained and the masseuse kept saying sorry, sorry. The other woman walked right through the room past me, and dragged a big heavy laser machine through the room, scraped my elbow on it as she passed me, wheeled it out of the still open door and then closed the door. Never in all my life has someone entered the room while I was having a massage. She didn’t even knock to give me a chance to cover up! Dear God, can you say UNPROFESSIONAL, UNHEARD OF, UNACCEPTABLE. I said so at the time and she kept apologizing. I really thought about getting up and leaving, but I was dripping oil and of course I would have been out of the money because you know they were not giving me my money back. I never relaxed again, I was so embarrassed and angry.
All that aside, the oil was ice cold, they don’t change the linens on the beds when one person leaves and another comes, they just put a paper strip about two feet wide on the dirty linens which means you are getting everyone else’s skin cells from the edge of it to the edge of the table. Plus guess what happens when you turn onto your back? Paper sticks to you and you are laying on the dirty linens. It’s a small salon, so the rooms are right behind the desk, and I had to listen to the front desk yelling at someone on the phone in a foreign language the entire massage. Then, when I was leaving and complained about what had happened again, the masseuse apologizing over and over (I gave her a $ 20 tip because it was not her fault) — She asked me for $ 4.00 because the Groupon doesn’t include tax! Really? Are you kidding me?

Terrible. Miserable. Do not recommend… What’s the opposite of recommend?
We had service at the Garden City location. But the problem was really with the management/​owners, so I’m reviewing them here. I hate to slam a privately owned business on Unilocal.I do. But we were treated so poorly. There was not a single positive element to speak of, except that the place is pretty. The lousy attitude at the spa, as well as on the phone with another manager, and the owner, is enough to warrant this long-​ass tldr review.
We bought a laser hair removal groupon for my husband for treatment on his back. Before we even got started, dealing with them was a hassle. My husband called to inquire about treatment areas (asking about natural borders and such) and despite the groupon page clearly stating under «large areas — full back», the man on the phone insisted it was half back only. We decided to buy it anyway, and I guess to their credit, when we showed up for a full back treatment, this was one area where we received no further problem. When I called to book an appointment, they told us that the laser machine at their flagship Brooklyn store was broken, and the other Brooklyn store was booked. When I asked about the broken machine, the owner actually said this: «You have machines in your house? They break?» Yeah, dude, my machines break. But I’m not selling discount coupons to hundreds of people for the services of my broken toaster, ya heard? So anyway, we made an appointment at their place out on Long Island.
So before we went, my husband called up to see if he should prep in any way. They said trim to one inch. I actually trimmed him shorter than that, because being the Jew-​talian I am I have some laser experience myself and I know if your hair is too long to start, it can burn you. So when we arrive (after an hour long drive) they tell us he’s not trimmed short enough. That’s when the term «not our responsibility» started getting thrown around. They said the trimming wasn’t their responsibility. They told us to come back some other time, even after we told them we drove an hour AND had called ahead for this very reason, AND no one even offered that information on their own — we called of our own volition. They started lifting his shirt and shouting «BACK HAIR» in the middle of the waiting room, full of ladies. Happily, my man’s comfortable in his skin. But their insensitivity could have been really upsetting if he was a different sort of guy. They then said they could trim him properly, for an additional charge. After going around for a bit, and explaining we’d called, and were given misinformation, and so… shouldn’t they own some culpability there? I decided all the arguing was dumb, and we just decided to pay the extra fee to friggin get on with it. So anyway, here’s the best part.
They take him into the room, and have him take his shirt off, and whip out this pair of scissors that are basically what you’d give a kindergartner to cut construction paper. They were this pair of dull-​bladed, plastic handled, child craft scissors that pulled — not cut — the hair out of his back. My husband looked so miserable, I left the spa, drove to Walgreens, bought an electric trimmer for $ 30, and brought it back, plugged it in, and handed it to the technician. Who then happily used it.
They treated his back with the laser, with no protective eyewear. At the end, with my husband all covered in that gel goop that’s a part of the process, they ask me if I (me) want to take him into the bathroom to clean him up. I had to hunt down some paper towel, and find a sink myself. They were going to leave him all goopy and sticky, otherwise.
Then they start in with a few other points of conflict, including where/​when we could make another appointment, and an argument about tax. So, as it turns out, the groupon did *not* include tax. Which, had someone been patient and courteous, and taken the time to show us the groupon screen, we would have said well fine, okay, and paid the $ 14 or whatever the tax would have cost. But after all the aggravation and lack of professionalism, we argued about tax. We were very courteous, I think, but we did get frustrated. At that point, the manager got super nasty, and halfway incoherent. The receptionist (a pregnant woman) was apologetic, but once the crazy manager jumped in with her talk-to-the-hand-‘tude, I lost my temper a little, and we stormed out. I said I’d deal with the tax issue in Brooklyn with the owner at our next appointment.
Long story short, they charged us extra on the front end and extra on the backend. They didn’t have the proper equipment, and management has no idea how to deal with people. They didn’t know what they were doing. They weren’t prepared for the volume the groupon brought them, and instead of being gracious and apologetic, they made their ineptitude our problem. Unfortunate…

I read the crappy reviews, but went anyway… I’m so glad i’m a rebel.
Amazing eyelash extension results. I look so buttoned up! SUSAN rocks! I can’t say enough about how wonderful she was: professional, relaxing, reassuring and exacting. I am a lifer! Six STARS!!!
I’m all about making sure good customer service/​service in general, is recognized and commended. I pride myself in always treating others well and this place is a shining example of my credo. I overheard a woman arguing about price and time it took for a blackhead/​whitehead treatment/​deep cleanse while I was getting my treatment. She was unrealistic, rude and condescending. The employees were patient, understanding and accommodating, when most of us would not have been so. That’s one more reason I’m giving them 5 stars, while wishing I could give more…

I am one of those who went here with a Groupon for an aromatherapy massage. I agree with others: there wasn’t anything «aroma» about it, but I didn’t really care. If the aroma part is important to you, you will definitely be disappointed though.

When I first walked in the door, I wasn’t wowed or anything, but I was impressed by the care taken with the décor as soon as I walked past the front desk. Clearly, they are making an effort to create a spa environment.
In my experience, there are two kinds of massage: 1) feels good at the time, but doesn’t have any lasting benefits and 2) feels pretty miserable some of the time and maybe good a little of the time, but the benefits last beyond the session into the week and even month. This massage was definitely the former. I doubt that my masseuse is an LMT or had much training at all, but she did make me feel relaxed during the hour and, unlike most massages I get, I wasn’t looking forward to the end – I wanted it to go on. In the future, I’m not going to pay for that really. I get massages primarily for the lasting benefit. But this was a nice way to spend some time and unwind. If I had the cash to do both, I’d get these sort of massages too! Why not?
For music snobs, a warning: straight Muzak for the entire hour. That was the only non-​relaxing thing about this place.

So disappointing. I kind of went in with negative feelings about my massage after reading reviews here. i had a groupon for the aromatherapy massage. like others said, it is not an «aromatherapy» massage because I couldn’t smell any nice aromas from the oil being used. the girl that massaged me was not professional, and unfortunately did not know what she was doing. it wasn’t absolutely horrible but it wasn’t good. i mean she was just rubbing me the whole time. like others said. she didn’t seem to know any real massage techniques. also i had to tell her about 3 or 4 times that she was hurting me​.ugh​.so disappointing. and i went to Ospa in 2010 and had a great experience. obviously they have changed a lot for the worse.

I had a group-​on coupon for an aromatherapy massage.
Wrong place for a massage. just bad!
The «rubbing» that I was given by Susan, was nothing I would call a professional massage.
it was almost annoying and painful (a bad painful) because while «rubbing «she kept repeating one and one move only using her whole body which made me move allover the massage table.
and where the aromatherapy comes ?? I have no clue.
Save your money and choose a professional spa!

AVOID AVOID AVOID.
I went to O Spa on a whim to get eyelash extensions before a big date. SO NOT WORTH $ 140.
The extensions were $ 95 and then I chose to upgrade to a thicker lash for $ 10 — some how the total came up to $ 140?
The technician took over an hour to apply the lashes and I could feel the glue seeping into my eye. Are you serious? There was almost no light in the room, how could she even see?
When she was finished, I basically had to pry my eyes open because she was really sloppy with the glue. On top of that — My eyes were tearing/​stinging NON STOP due to again, glue going into my eye. The tears and pain lasted for over 20 minutes — you would think I had just broken up with my boyfriend. TERRIBLE.
I would NOT go back to O Spa for ANY SERVICE nor would I recommend O Spa to any of my friends or family.

I went there 2 days ago for a relaxing 50 minute massage and it was not relaxing! The place is gorgeous, exactly what you expect zen and serentiy to look like! However, as soon as my massage began, the masseus started talking and I heard her heavy breathing the whole 50 minutes. Now, I’m not a bog girl, so I’m not sure what that was about… By the half way point, I was ready to leave. When I went to pay, of course she asked me to purchase a group of 5 more massages, to which I thought, no way!
Anyway, like I said, the décor is beautiful, the massage for lack of a better word, stunk!

I went to their new location in Garden City. It’s closer to my house and they also participated in Spa Finder Deal Days and Spa Week as well. They have great deals all the time. This location acutally opened last month replacing another spa called Mahalo (which was also pretty good). O Spa renovated the place and completely redid everything and the location is so beautiful. They did so much to improve the space.
Ok, now for the spa services: I had the swedish massage, seaweed facial and cellulite treatment so far. I came here 2 times and both times it was so amazing. The massage has to be one of the best I had. The facial was ok, I rank it a 7.5 for the good products and the massage and the way the masks feel. The extractions on the other hand are too rough and not well done. But I guess depending on which person you get it would be different. I had the same person both times already. The cellulite treatment was nice, better since it was on sale.
I would recommend this place, they have good packages and they don’t rush you at all. They also have free parking. The ladies are really nice too.