NYC Pet

I love this store. They have a good selection. The staff are knowledgeable and helpful. And they provide room and board for cats who are available for adoption from the local rescue group For Animals.

I had an experience where I purchased a 28 lb bag of my normal Acana dog food from this location and something was wrong with the texture/​color of the food. They were able to replace this item for me and also deliver same day this item to me at no additional cost. This was greatly appreciated as this was a manufacturing issue.
Thanks Janet for helping make this quick since my dog was completely out of food you and your team went above and beyond.
Thanks

One of the workers (a short guy with glasses and cap) was cleaning the fish tank by the main door and apparently spilled water all over the floor. It’s obvious he was doing it without the utmost care or consideration for other people because as I was leaving the store, I almost slipped and hurt myself bad. I had to catch myself. He watched the whole thing happen but didn’t apologize. I’m sure that when I left he continued working knowing that the floors were still wet and slippery, hence putting other people in danger. If he’s been working here for a while, he should know the drill. If he doesn’t know, then he was poorly trained. When you’re dealing with fish tanks, water will spill, and it doesn’t take a genius to understand that you should place a towel on the floor at the very least. It’s common sense and this guy had none! I’m never going back nor am I recommending any of my friends to go here. The owner should be aware of the type of employees they have. If that guy WAS the owner, then you have a lot of correcting to do. You’re lucky I didn’t hit you with a lawsuit! No excuses — get yourself together.

HORRIBLE SERVICE!!! DO NOT USE! AVOID! AVOID! AVOID!
Waited 3.5 hours for a delivery that never came, manager and delivery supervisor unable to explain lateness or give time that food might actually be delivered. No one was particularly apologetic, or able to explain delay.
There are enough competent stores out there; no need to patronize this one.

Went to one of their Williamsburg locations, the Driggs Ave location.
We’ve bought Orijen pet food from them reliably over the years. I can expect prices go up a bit every so often, but our variety jumped up 10% — from $ 72 to $ 79.
Their staff didn’t know when or why the price jumped up so much in under a month –or why that’s the price on the shelves. The only response was: «that’s the price now».
Other shops have taken the time in the past to explain shortages or price increases. These people don’t know and don’t care.

When it comes to a pet store NYC Pet has great customer service and plenty to offer. I recently bought a fish and needed a net. The sales person at the shop was so helpful in explaining water changing procedures. I will absolutely return!
Great service!

I gotta say that this place shocked me.
I only feed my pup Blue Buffalo so I usually call the stores in my borough for my lil mans chow.
This place popped up and the woman I spoke to was informative and even promised to hold the last bag for me. (though she didn’t actually hold it –_​-​)
Getting to the place wasn’t fun at all, blame it solely on the blizzard we just had… no fault of the store.
Walked in, went to the shelf (though it was promised to be held at the register) grabbed the food, grabbed some treats, spoke with another Pitbull owner (got some great tips), paid and left.
I think there may have been a shift change or something because the cashier I dealt with could not have been the same woman I spoke to on the phone. This one needed an attitude adjustment. Eff it, I got what I needed and left.
Location: ³⁄₅
Prices: ⁵⁄₅
Staff: Phone 5/​5, In person ²⁄₅
Selection: ⁵⁄₅ (shocker for such a small store)
Cash and Credit.

I used to use
for deliveries to get my cat supplies in bulk but as of today, no more. They have become increasingly unreliable with deliveries — to the point where they don’t even show up with my $ 100 + order including a delivery fee. They were apologetic on the phone yesterday and promised to send my order today within a two hour time frame. Unbelievably, nothing arrived yet again.
I don’t know if they have had a change in management or what, but you can’t charge people and literally not deliver. People need to know how unreliable and unprofessional this service has become. I won’t be returning until and if they prove they’ve instituted real changes. My order at this point should be sent for free — but I doubt I would ever receive it!

I’m a Big Fan of NYC Pet, you can always find good deals and Good Sales on Dog Food. I particularly like the high end variety of Dog food, treats and products that they carry for your pet.
I personally like to eat healthy and I try to buy and feed my Pooch healthy Food as well. You can always find a variety of high end, Natural dog food at reasonable prices. I always try to purchase whats on sale, but try not to compromise on quality, you can always depend on NYC Pet to offer the best thats available at reasonable prices.
The staff at NYC Pet is always helpful and knowledgeable, which is a Plus.
You are what you eat, and same thing applies to my Pooch, this is why he’s my little Lamb lol.
I recommend NYC Per for affordability and variety.

We’ve been going here since my husband found out they carry Orijen for both cats and dogs. We have a cat and two dogs and we have switched them all to Orijen Six Fish and this product is not easy to find. No Petco or Petsmart or any other Pet Stores carry it! NYC Pet always have it in stock.
We live in Dyker Heights and yes we drive to Park Slope at least once a month to stock up on their food and treats of Stella&Chewy’s freeze dried patties, and grain-​free can foods (our Shiba-​inu has tons of allergies so we just got them all on a grain free diet). They have tons of grain-​free brand choices which is great since we have to rotate on different brands and flavors so they don’t get bored.
And if we can’t make it to the store, we use their $ 5 fee delivery and he comes earlier than scheduled which is awesome unlike our UPS guy who makes me wait all day and come at 7pm! We’ve called one time too since there was only one bag of Orijen left and they held it for us and we picked it up later that day.
They’re pretty helpful and it’s a plus for us that they open by 9am on Saturdays!

The lowdown: Dog stuff is/​can be expensive. This place is not… for the most part. They had a large selection of food but limited selection of dog bowls and other accessories. The place is pretty cramped, but thats New York City.
The girls running the register never got off her iPhone while I was checking out. It was obvious she was talking to someone she knew and that it wasn’t all that important. Not that she made any mistakes on my bill, but in the world of customer service this would be considered a big blunder.
The young man helping us get down a dog bed (which was priced way lower than other area stores for the exact same bed) was super friendly and helpful. He was still learning a bit on prices but was quick to ask the girl on the phone.
All in all, I’ll be back. But probably only for food.

Is this my favorite pet store? No. Is it the only pet store around? No again. If I need something like pet food, I’ll come here because they have the brands we buy. Their staff is a little ‘meh’ but I find that they care about pets slightly more than Petco employees.

Small, tightly packed, full of all the essentials for cats and dogs at a reasonable price. There are no fish, birds or other animals for sale – not the place to go for your exotics either. What I enjoy about shopping there for my cats is that it is NOT Petco. The staff are pleasant, and they have cute cats roaming around to give the place atmosphere:)

I’ve had good experiences with the staff at all of the NYC Pets, but this location has the best selection of dog food so far. (All locations have offered to stock whatever we needed though.)
My dogs love going in for treats too!

Had an excellent experience at NYCPet (
) yesterday evening. My boyfriend and I grabbed the car and drove on over to 5^th ave for some pet supplies we were in dire need of specifically dog food. We’d been researching what to feed Toby after reading horror stories of the mainstream pet food industry (read more here:
) and were a bit confused as to what to buy for our pets.
NYC Pet had our answer. We opted for EarthBound dog food:
and got $ 12 off their largest bag totaling down to a whopping 30 something bucks from the Earthbound rep: score!: They don’t sell crap food here. As soon as we mentioned Purina One, the store employee cringed and said «You can get that in a supermarket». We also bought some toys, bitter apple spray, cat litter and a scratcher for Bella and got a free ball chucker for having such a big purchase /​I think the owner liked us. :)
We were in and out within about 15 minutes with everything we needed at a decent price. Paying was a breeze and they split the purchase on two cards. They’ll also special order products upon request. I requested the Pet Stages long life cat scratcher:
— no problem. They also have free delivery.
As a person who has had pets all her life, this is as good as it gets in terms of quality of product and service in regards to pet supplies. Especially in NYC. I highly recommend NYC pet. Their website is now up
with a discount offer when you sign up for mailings.

obnoxious!
if you want to know how it felt to shop in russia under communist rule then that’s the place to find out.

Once upon a time, Park Slope was a very different neighborhood and there was one pet shop on Ninth street for supplies, and that was it. Now however there seem to be tons and while hanging out with friends in the Slope, I ran across NYC Pet yesterday.
At my vet’s recommendation, I’ve had to change my cat’s diet but his food has been exceedingly hard to find. A store I went to a couple days earlier in Manhattan was completely sold out. These folks however had everything I needed! I was ecstatic and even happier to see the prices were reasonable and in line with other stores.
The store is very clean and well laid out. I hadn’t been searching for more than five seconds before someone was there to help me. I was really impressed. The folks at NYC Pet have definitely made a fan of me.

I wish I lived closer to this store, it’s my favorite of the 3 in the area. The staff here is very nice, friendly, and helpful. I like supporting a locally-​owned store and not having to deal with the crowds at the big pet stores.
They’re perfectly located because they’re on the same block as the Animal Kind Vet, so whenever I’m at the vet, I can stop by the store and get things for my baby.

The NYC Pet on 5^th Avenue is a rad pet store!
They carry a lot of brands, including many harder to find organic and natural pet foods. We like to buy Weruva wet cat food, as well as World’s Best litter and they carry them both. The owner is very friendly and knowledgeable, and surprisingly, their prices are just as low (if not lower in some cases) as Petco– for example, a 17lb bag of World’s Best litter was $ 21.99 at NYC Pet, but was on sale for $ 18.99. At Petco, it was $ 22.99 including the Petco card discount.

This store is actually between Union and President, not sure why the address is a bit off. Anyways.
They always seem to have what i need. A huge wall of toys, multiple brands of food (both higher end and more reasonable alternatives) as well as all the dog treats/​bones/​chews you could imagine.
The person who i assume is the owner, is always so friendly, and asks about my dog, and throws in special little «Snacks for the poochie».
I love this pet store, and wouldn’t go anywhere else.