NYC Pet

Great phone and in person customer service.

I wish I lived closer to NYC Pet still because I’ve consistently found them to be helpful and friendly. In my experience those working have known the products, food, and given me advice on how to do things like safely trim cat claws. Additionally they had a nice assortment of products which seem fairly priced for both cats and dogs.

The Bedford store has horrific customer service, starting with Richard, the manager. We are an animal rescue group and customers for two years. During that time, there have been several instances when delivery items were not complete and although they have rectified it in the past, they never apologize and act as if they were doing us a favor by delivering the items we had already paid for.
Today, after a case of canned food was missing from the order, Richard advised he would not credit the amount and would not deliver the case because his worker told him he had packed the cans in a bag.
Needless to say, we have contacted Amex and will never order from then again.
There are many pet supply stores in Williamsburg and Greenpoint, and all deliver. I suggest anyone reconsider before patronizing the Bedford store or its miserable staff.

Questionable customer service. My pet broke a toy in a day. The toy came with a guarantee that would not happen. I contacted the toy company with pics of the toy looking for assistance. They told me to just return it to the store for an replacement with no questions ask due to the company.
I went back to the store and they looked at me like i was crazy. The toy packaging also has a guarantee on it. They eventually replaced it only after i showed them a email from the company. I stopped buying toys from them after that. Even though i never had a situation like that again. A simple problem that could have been solved to keep a customer that was there at least twice a month.

I was there twice this week and no problems. They were not overwhelmingly nice but I got the treats and toys I needed. Went in today for dog food and every bag I tried to purchase was a different price at the register. Not one item was the right price and one bag was $ 20 more at the register. The employee blamed the manager (who after reading the reviews on here is a short horrible person) and said they are working things out and that it has been happening a lot since they downsized. They were very sorry but the bottom line is it was poor customer serves. I did end up buying a small bag of food and they gave me the cheaper price but that’s not what I went there to buy. After reading all the reviews on the store it seems nothing has changed… My next write up on the store is going to be to the better business bureau, it’s a rainy Sunday, not much else going on.

Arrggg! I freakin’ hate this place! Be doubly warned: they just downsized and rearranged because of rising rents so they will have even less stock than usual. But don’t bother asking if you can’t find something because that little sh*t of a manager will just roll his eyes at you. How does this jerk still have a job?

Seriously F this place. I’d give this place 0 stars if I could, It’s fine as long as you have no problems but if the slightest thing goes wrong you get a big fuck you from the customer service department.
I was a loyal customer for years always ordering a big bag of dog food to be delivered every month and other things too. Probably gave them at least 100 bucks of business a month for food and toys and whatnot. One day I got my dog food bag and when I opened it, a strong overpowering reek of cat? rat? raccoon? urine almost knocked me out. I have no idea what happened to that bag, if it happened in their store or in the factory, but I tried to return it in a nice way, was told it was probably from my own cat (note: I do not own a cat). They refused to give me my money back and now I buy dog food from somewhere else. They don’t deserve my hard-​earned money for being super dicks.
And yes, they close before the posted time, sometimes like a good half-​hour before.
UGH!

After a very bad experience at their Driggs location, I tried the Bedford one and the manager on duty apologized and exchange the defective toy with no question asked, I ended up spending double what I anticipated. Good job!

Oh, these guys are sooooo lame. Every time I go here I stumble upon some very young kid or another working here, who is clearly so not interested in doing his job. If you have a question or need something special, you are very clearly made to feel that you are bothering them. Today I went in and bought $ 52 worth of food, wanted to pay with $ 100 bill, and was told there they didn’t have change. Really… you’re a retail store in New York City and you don’t have $ 48 cash??? Gimme a break. Lame lame lame.

I’ve been using the delivery service from NYC Pet. It’s only about $ 5 delivery for as much catfood and litter as I could possible want. Sure beats stopping by every few days to pick up more cans of catfood and definitely beats schlepping litter home.
Plus, I live pretty far out in Bushwick/​Ridgewood and they still delivery. I can also order and re-​order easily online. Honestly, it was a little bit tedious the first time I ordered, because I like to get 4 cans of this, 4 cans of that (picky cat), but after the first time, I can simply re-​order and edit my cart.
Besides the simple luxury of online ordering and scheduled delivery, the last time I ordered I realized at 5am that my 12noon delivery didn’t include the huge bag of dry food that I needed. OOPS. So, I just emailed them through the website, and wah, lah, the dry food showed up with the rest of the delivery. VERY NICE.

Thank you so much for closing at 6:40, after I called you to see what time you were open until, and you informed me «normal hours… until 8».
I am super happy I rented a zip car just to patronize your store, after Hurricane Sandy, when my dog really needed food.
You are all super rad and I’m totally going to shop here again. oh wait… no I am not, never ever, at any of your locations, ever again, because of this one. Wheeeeeeee.

As a vegan, I wanted to buy vegan cat food for my new cat. NYC Pet has one kind of vegan dry food for cats/​dogs – it’s called Wysong and it’s 10.99 for a 4 lb bag. The main ingredients are ground corn, soybeans, wheat, oat, and rice, flax seeds, and alfalfa meal. Other ingredients include taurine and other vitamin supplements. I bought it and plan to feed it to my cat as probably ¹⁄₃ of her diet (the other ²⁄₃ being canned fish-​based cat food).
I asked two workers and was told that there are several types of vegetarian canned dog food, but Wysong was the only thing for cats. A giant litter box comes at $ 15, litter scooper was $ 3, and a 13oz can of California Naturals cat/​kitten food was $ 1.79. I found the prices reasonable and will definitely be back for all my cat’s needs!

Inexpensive, carries many brands, delivers for $ 5 next day or $ 15 same day.
They have Solid Gold — Barking at the Moon brand of dried grain free dog food! Super cool packaging and my dog is hooked.

I’ve gone to this store and the one located on Manhattan Avenue and both have always given me fantastic service. Last night (Saturday evening, after 8pm) I placed an order for cat food. I called this morning to check on my order. I informed the sales girl that we were leaving shortly and was wondering if delivery would be made today. If not, I was willing to go to the store and pick up some food for my cats to hold them until delivery could be made. To my delightful surprise the girl I spoke to (I wish I had gotten her name), made sure my delivery was made in less than 30 minutes.
I have read some negative reviews, but the service I received goes above and beyond five stars. I have never received such quick, friendly and efficient service. This will be my pet store from now on!

For the most part NYC Pet is an alright store. It has a lot of options in all categories; food, toys, treats, and accessories.
The staff can be helpful if you ask. However, I can not give them a better review because, even if you are a loyal customer that frequently shops here, they will make you feel VERY uncomfortable and at times even kick you out if you attempt to go there 20 min prior to closing.
«Calm down NYC Pet employees, you will be able to go home!»

They are the only place around that carries all of our pet food needs.
However they close early without warning ALL THE TIME and if you get there at 7:45pm you are locked out and the «service» people there do not care. They open late too, it’s such a hassle to try and plan to get there and they are closed.
Try BQE pet supplies first, their profits go to their local animal shelter.

Needed badly in this neighborhood, for sure & it’s owned by a local, so I’ll support that any day. Excellent selection of cat litters & foods, plus they do delivery. One of the employees also turned me onto a cat food that really works for my guys. So why the missing stars? As pointed out in other reviews here– EACH INDIVIDUAL ITEM SHOULD HAVE A PRICE TAG!!!
There’s no excuse for that oversight. NONE. I HATE when any store does this. It sucks. Buy price guns & get your staff working. It’s their job after all, no??? I don’t want to guess at the price, I don’t want to have to ask the staff how much things cost. Look, we’re in a recession, people are on budgets & we need to see the prices & to be able to compare those prices to other items. There have been many times that I would have considered buying things here, but there weren’t prices on the items, so I didn’t bother with it & left. You’re LOSING sales because of that, I PROMISE you!

I’m really disappointed to see all these negative reviews of this place because I think, on the whole, they’re a really good store. We’ve been shopping here for a couple of years now, mostly because they offer delivery. We call and order kitty wet food and litter every 2 weeks. Have there been mistakes? Sure. A couple of times they brought the wrong type of litter (we ordered multicat, they brought regular). But you know what? They also then went back and exchanged it for me really quickly. And it’s only happened a couple of times over the past 3 years.
As far as prices are concerned, I’m not really sure. We get fairly expensive items that are expensive everywhere. The difference is that NYC Pet always has them in stock, whereas with other pet stores it’s a toss-​up. For me, it’s worth it.
And I think it’s silly to expect minimum-​wage paid pet food store employees to give you advice. Do you expect people who stock supermarket shelves to know how to prepare a specific ingredients the best or advise you on the best brand? No. If you need advice, go to your vet, or at least look on the web yourself. The employees are friendly and helpful (even if it means running to the back to check if something is in stock).
I’m taking off a star because, like I said, it’s not perfect every time. I also wish they had web-​based ordering and some kind of frequent buyer program. But other than that, I consider them the best basic pet store in the neighborhood.

I go here because I have to. That said, there could be worse, but oh, how I wish it could be better.
Like…why do NONE of their bagged foods have price tags or any price markings whatsoever? I hate asking the stock people (all of whom NEVER know and waste five minutes of my time trying to look it up), and yeah, some days I just can’t afford 20 bucks for a pound of cat food.
On the plus side, the mystery that sometimes can’t be solved can work to your advantage! I bought my cats a cat condo and of course it wasn’t marked and the stock guy just threw a price out at me. When I got to the register, the guy was perplexed and was like, «How much did they tell you?» and I said what the stock guy said (which I KNEW had to be a mistake because it was far too cheap) and he shrugged and said, «Ok.»
So, that was nice, but still! MARK YOUR PRICES BETTER. I have enough shopping anxiety in my life, I don’t need it at the pet store, too.
My cats asked me to mention: Will you stop with the preferential treatment to dogs, please? Those cat toys and treats are rather uninspired.

Very cool pet store that houses alot of quality pet food — Solid Gold, California Natural, Evo, Canidae, Merricks, and more. I’m a dog person, so I don’t know too much about cat food. I’m sure they have good cat food too.
I like this place because unlike your typical Walmart, Kmart, petland, they have quality food — not Iams, Purina, etc. Stay away from those brands, especially what happened with the pet food scare. Stick with more hollistic brands. They have decent prices too.
It’s a little hot and cramped inside the Bedford branch (they have couple of stores). During the summer — it is uncomfortable in there — they never seem to get the A/​C working.(if they even have one) It’s also very dark and gloomy in their two aisles they have. Their toys are pretty expensive and I rather get toys from Walmart/​Kmart/​online. The Bedford branch also provides great customer service — they are always asking if you need help. They will be more than glad to help you bring items down from their high high ceiling. This branch is also located in a very trendy/​hip area of Bedford Ave with many delicious restaurants around the area. Many dogs enjoy shopping here too.
However, if you are looking for good quality food for your dog (and pets) I highly recommend all NYC Pet stores.
*I use Solid Gold and Canidae for my doggies.