New Day Laundromat

How can a laundromat get 1 star or less? How about providing actual warm to hot water. This business is shady. I put in my clothes turn dail to hot after putting coins in… ice cold water, turn dial to warm… ice cold water… turn dial to cold… you guys can guess the last one

Where to begin:
* I put money into washing machine. Washing machine breaks during cycle. I ask for money back. OWNER CALLS ME CHEAP and BEGRUDGINGLY gives me back my money. After going back and forth about it for nearly ten minutes.
* Half of their machines are old or out-​of-​service often.
* Owner is away on vacation. I needed some jeans hemmed, so family member (I’m assuming) writes a ticket for me in her absence and tells me to come back the following week for them. A few weeks prior, I put in an order for dry cleaning. Several shirts, a few pants and a dress; not a small order, but not massive. I paid for it a week prior to dropping off the pants for alteration.
Owner tells me that I owe her money for dry cleaning. I tell her that I paid for it. (Of course I threw away the receipt and had no way of proving this.) She cannot present this dry cleaning that I supposedly owe money for. After a week of arguing this, I landed up sacrificing a pair of jeans because we could not agree on what actually happened.
Needless to say, we no longer do business with them and took our business a few blocks north. We discovered a really great Korean BBQ spot along the way, so this was a win-​win.
New Day needs some New Management.

Horrible service. I went to dry clean my banana republic jacket and the leather was completely ruined. When I told them, they claimed no responsibility whatsoever and said it wasn’t their fault. Do not ever go there if you want to still be able to wear your clothing. I would give this zero stars if it was possible.

Being subjected to the horrible singing of one employee, seeing their disgusting (looks like they’ve never been cleaned) floors, and only having two broke-​ass chairs isn’t enough. Today I went to do my laundry here and put my clothes in the dryer for 42 minutes. I returned after 34 minutes to my clothes having been removed from the dryer and still damp. When I asked the employee who took my clothes out, she said she did. I incredulously asked why, when I still have time left, and she said the machine stopped. So my clothes aren’t dry, I paid for 42 minutes, and because your awful machine that are poorly maintained aren’t working right, that’s my fault? It stopped because you never clean out the lint trap, and it claims the door is open when it is not.
I have seen the same woman yell at a man because their washer wouldn’t stop on the wash cycle (he was surprised when he came back after 40 minutes and it was still running), claiming that it was his fault. I have also seen her accidentally restart a woman’s washer after it had stopped, and when the customer returned she told her too bad, to come back in 30 minutes. No apology for the GIANT waste of time she caused her.
Disgusting service. Wish there were more options in my neighborhood.

Self service laundromat with dry cleaning services. Staff here is ok friendly. I haven’t ran into any problems the past 2 years I’ve been here.