Neat Freaks Cleaning Service

This is not even a real business, I don’t even think they have a license or an office, it’s probably some asbestos riddled crack den– it’s some guy running sporadic communiqué from his gmail account and a google phone number that routes to someone’s cell phone voicemail.
I bought a 2-​hour cleaning via lifebooker, which I’ve always been happy with.
I booked a cleaning for December 16^th. I got a phone call the day of from a man who said that the maid was in a car accident so she wouldn’t be able to come, to which I expressed my concern and then tried to reschedule for the next day. he said that it would be tough, but he will try. He doesn’t call me back so I call him back and he says that he can send someone at 4:30 the next day.
That day happens and I get another phone call from him giving me the SAME EXCUSE, to which I said «Do all of your staff get in car accidents? Are you in a car accident as well?» Anyway he said that they would send reinforcement asap. Hours go by, no one shows up, I was waiting till 7:30 when I tried calling the business, it’s a google number that forwards to someones ghetto-​ass cell phone which they don’t pick up, probably with reason as they like to avoid dealing with people who’ve already paid for services. Essentially, thieves. I would not want to invite them in my house lest they steal further.

Got a voucher from Google Deals and figured having someone else clean my house would be a great treat. I booked the appointment for 9 am and when no one had showed up at 9:15 checked Unilocal and started to get bummed out. I promptly called the company had someone call me back soon and a woman came at 12. Being 3 hours behind in my errands for the day, I ran out and returned 2 hours later to find that a sub par job was done. The bathroom mirror was so streaked it looked frosted, parts of the bathroom floor remained untouched as did the living room windows. All in all, I paid someone about $ 30 plus tip (it was Christmas Eve and I really wasn’t in the mood to play the Grinch) for someone to sweep the floor and run my steam cleaner over it.
In addition to everything else I had going on that day, I had to somehow squeeze in time to re-​clean my apartment before my guests came (Italian mother-​in-​law included). Worst. Cleaning. Service. Ever.

I also bought a Living Social voucher for this Service. The day of my appointment, the cleaning lady contacted me to tell me the train was broke down and she was going to be an hour late. That didn’t fit into my schedule so we rescheduled for the next day. Thirty minutes later the corporate office calls me to tell me that the cleaning lady shouldn’t have reschedule such an appointment because she isn’t available. So I had to reschedule again to the following week.
Day of cleaning — she was on time but didn’t stay the full two hours and did a horrible job. She basically moved the dirt in my apartment around but never removed it. I spent 45 mins with my boyfriend cleaning after she left. She missed under the couch, left streaks on the mirrors, left dust on MANY surfaces and didn’t clean the stove. What a waste.

I am only giving one star because there is no «zero stars» option. This company is, in a word, AWFUL. The cleaning itself was fine, but getting the appointment involved 5 phone calls and numerous e-​mails, none of which were answered. I had to call again and finally spoke with someone who deigned to actually make an appointment instead of just passing the buck.
On the day of the appointment (a Monday morning almost 3 weeks after the date I initially wanted them to come), they called to confirm within a half hour of the time that they were supposed to be there. I was in the shower getting ready for work and had to return the voicemail, at which time I called the main number and spoke with a guy who gave me attitude, and then called back the number that was on my caller ID and spoke with the actual owner of the company (Merline (sp?)). She said that they had tried to call and confirm the appointment over the weekend, but that was not true, as I had no voicemails or missed calls, and I only have one contact number.
Then, the cleaner was an hour and a half late, causing me to arrive at work extremely late. The owner was apologetic and offered me a complimentary 2 hour cleaning. That is the last time I spoke with her, despite having left numerous messages for both her and the appointment schedulers. She refuses to respond to Lifebooker, who reached out on my behalf, and they have since refunded all of my vouchers per their policy regarding non-​communicative vendors.
However, the issue of the remaining session is still open. The owner is on notice but refuses to honor her promise. I have never seen such disrespect and deception from a company toward its own customer (OK, maybe Bernie Madoff is up there with her), and I am absolutely appalled.

I bought a Living Social voucher for this Service. However, I would never recommend Neat Freaks to anyone. I would like to point out that I do not usually take the time to write reviews, but I am so pissed about this that I am.
I had arranged an appointment for them come to my apartment at 11am. I had taken the day off from work so that I could be here to let them in. They even had sent me two emails confirming the appointment. However, no one showed up to my apartment and I did not receive any phone calls about my appointment. I called the office at 1pm (two hours after no show at my apartment) asking if anyone would show up. The took down all of my information and said someone would call me back. At 2pm, after no phone call, I called them again and provided all my information again to a different person. Still no call. At 3pm, I called again and spoke to a third person who promised that someone would call me. I received no phone call.
They pretty much blew me off. And believe me, If they showed up to my apartment and couldnt get in, I know they would charge me for it. I do not recommend Neat Freaks to anyone.