MOSCOT

Do not buy progressives from here. I bought a pair, which were about $ 800 and they were useless. They actually made it harder for me to see and seemed to have no coating on them to resist smears.
I spent a year thinking that I couldn’t adjust to progressive lenses until I got another pair, which are clearly much higher quality. They don’t get smears and smudges on the lenses and I adjusted to the progressive lenses almost immediately and without any problem.

I went in and had no idea what I wanted. A very helpful lady showed me three frames two fit so well I had a hard time deciding and the third I didn’t like much. This sales person knew the size frames and style that would work with my face just by looking at me. My lady friend and I were both shocked at how spot on she was. Ended up buying a pair because of how perfect the fit was and had no intention to. Really wish my insurance had helped a bit since the glasses and lenses are on the pricey side but overall l am very happy.

So the eye doctor was great – five stars for her. But the bad review stems from the greed of this place and all that is wrong with the healthcare system today with bogus «services» and costs to insurance companies and ultimately us, the patients. I’ve been wearing contacts for over 20 years now. I’ve been wearing the same type of contacts for ~10 years now. Eye examiners have tried to fit me with different types of lenses, but ultimately they are too uncomfortable because the shape of my eye is somewhat atypical, so I need to buy them online — most places don’t carry this type of lens. Well again at Moscot I explained that I wear a specific kind of lens and that eye examiners try to fit me with different kinds and they don’t work! When I showed the doctor they type I wear, she agreed – I should stick with that lens and buy them from the vendor that I use because Moscot doesn’t carry them. Then I get a call from Moscot claiming I owe them for a contact lens fitting. .. I told them I did not receive a contact lens fitting and they said they were sending me a trial pair. I said no, no trial pair and they said ok and that was it. .. Nope. They called me back 5 minutes later and said that I spoke to the doctor about my contact lenses and that constitutes a $ 60 contact lens consultation charge! SERIOUSLY!!! I’m going to look into reporting them for this – this feels like fraud and again what contributes to all that is wrong with the healthcare system today. Shame on you Moscot!

I lost the nose pad on a pair of electric sunglasses and the folks at Moscot were kind of enough to replace both nose pads for me for free. This will be the first place I go if I ever need to get glasses.
Thanks

I’ve worn MOSCOT prescription glasses for the last 6 years now and love the quality and style. I think it’s a great brand. I recently had a fit issue regarding MOSCOT glasses I purchased through another optical store in Minneapolis. Robyn at MOSCOT and various customer service reps listened to me, came to understand my issue, cooperated in taking the MOSCOT glasses back that they didn’t even sell me back, and got me a pair of MOSCOT glasses that fit great! I love the MOSCOT brand and their impeccable service!

Love Moscot! Quality and service are excellent, the staff couldn’t be more helpful and friendly to work with. The whole team has a great eye for design and knows what works for your individual needs. Came here for exam and frames and couldn’t be happier with the expertise and convenience of exams on site. Brought my sister months later and she was thrilled with her frames and service. They even adjusted non-​Moscot frames for me at no cost! Will definitely get my next frames here.

LOVE THIS PLACE AND GET YOUR GLASSES HERE. I write this in all caps as the rest of this review will likely be TL;DR for those who don’t appreciate fine Unilocal literature. Have no connection to Moscot, just live in the neighborhood.
The background… About 3 years ago, I was notified by a kind friend that I had terrible glasses. That’s how you know somebody’s a good friend. I made frantic searches to address the situation and finally settled on Moscot. I got glasses in the East Villiage and was set. I no longer looked like a moron. Followed this pattern for years.
Fast forward to a couple weeks ago. I bring what I think is an «Opthalmologist-​grade» prescription to a couple of new places to try something different. Having been so lucky with Moscot the first time, I got adventurous and tried Sea on Smith and realized that plastic #selfie cheetah glam wasn’t quite right for a 41 year old father with a career that involves math. But if you are 19 and have no reason to look professional, that store is your jam.
Anyway, I finally end up at the Court Street Moscot — where I should have gone from the beginning. Where the crew there performed the following gymnastics:
— Fit me up with impressively high quality titanium frames with new lenses
— Identify that my super Opthalmologist prescription is super wrong
— Do a professional job at obtaining my REAL prescription (contacts too)
— Replace the new lenses for free with right Rx
— And do it all next day.
Roger helped me with the selection, sale and has 1000s of hysterical stories.
Hayley is equally a riot and arranged everything to be so incredibly fast and accurate. Haydee assisted with my fitting and gave me the now priceless advice of how Dawn and strong paper towels return glasses to new (when cleaning in a pinch). I hope this Moscot posse stays together for a while.
In a time where so much change in Brooklyn involves shuttering grocers, hardware stores and closing down stores that sell what you actually need to live, it’s nice to know there’s a reliable place I can get nice glasses.

The sales persons there are quite busy doing nothing as well as doing nothing to help you. Go to the one at 14^th street in Manhattan they’re very helpful there.

I have a pair of sunglasses from Moscot that is very well made, sturdy and has the really dark black tint that can be hard to find from other (often cheaper) retailers. If I want sunglasses, I’ll probably come back here. Unfortunately, I won’t look forward to the process one bit.
The customer service is hugely variable at this location. I had a great customer service person the first time I went but it was a couple years ago and I forgot her name. Even at that point, the store was so full of people reaching and elbowing that it took about twice as long to accomplish the selection process as I had hoped. Can’t blame Moscot for their own popularity, though.
I just went in yesterday and had rubbish customer service. I have no idea if I can use my insurance plan to get an exam at Moscot. I brought my insurance card but the new employee was too new to know all the ins and outs of which plans offered discounted exams. No worries, right? That’s why the more experienced employee is there. But the more experienced guy made me feel like I was a huge pain in his day. He didn’t know if I could get a discount and wouldn’t even look at the card, explaining that I would have to do the research to find out who took my insurance. Here’s another piece of evidence to the previous reviewer who said the Moscot tagline should be «I could care less».
Furthermore, I got the overall impression that the more experienced salesman thought I was a total loser. He didn’t believe me when I said I had purchased from Moscot in the past and didn’t offer to show me any frames or help make a small measurement that the new employee was about to do when the experienced employee stopped him.
I realize I’m not a «cool» person. But I don’t need that rubbed into my face when I’m just trying to schedule an eye exam and start the process of looking for prescription sunglasses.
The new employee was much more helpful and not at all condescending. Maybe fire the existing employee and give the new guy more hours?

I came in to get my glasses adjusted, as well as get some advice on getting a different prescription for computer use. I forget the name of the man I spoke with, but he did a great job adjusting my frames given my explanation of how they were fitting, as well as giving me advice on how to go about adjusting my prescription (as well as general eye care tips). I’m giving only 4 stars because I didn’t get glasses here (I got them at the LES location) and can’t comment on a whole experience at this store. Just wanted to share my positive experience, which was so helpful and considerate, given that I wasn’t even spending money there. If I get a new prescription, I’ll definitely get it done here!

I stopped into Moscot to have my eyeglasses adjusted (which I had purchased elsewhere 3 weeks ago), and the salesman broke the frame within 10 seconds. He didn’t even heat them beforehand. He didn’t apologize and told me that it must have been a manufacturing defect, which was ludicrous as these were brand new. These eyeglasses cost me $ 500 and now I have to buy new frames because of this man’s incompetence. I do not recommend this store to anyone and I will never go into this store again.

If I were to write a tagline for Moscot it would be «I could care less»
after not hearing about the status of my order for a week, I phoned in only to discover that they had not heard from my eye doctor (although they had read my prescription when I purchased the glasses and were capable of making the lens from that). It would’ve been nice to get a phone call to let me know they had not heard, but worse yet, they had no regrets, and certainly no offer of a hasty re do.
my general policy is, if this is how they are in the beginning of a relationship, best not to get into the relationship at all!

If you want stellar service, an great collection of frames to choose from, and well crafted glasses, search no more. There are pleanty of ‘eye glass places’ on Court Street but none are matched by the great service, line, and know-​how at Moscot. Each sales person we spoke to was more helpful than the last, there was no pressure put on us to select a frame AND they actually gave me breathing room to make my selection. I am impressed!

After doing the Brooklyn eye glass tour — Pearle on Montague, then Lens Crafters on Court, I stumbled into Moscot. The nice man behind the counter asked what I was looking for… I sighed the overwhelmed sigh of a glasses newby and said «I guess I’m looking for glasses.» «I think I can help you with that,» quoth he… and off he went. He took frame after frame out of the counter for me to try on, listened to my reactions and comments, and eventually located the perfect pair. I’ve never been excited about the prospect of wearing glasses before, and now I can’t wait to get my new glasses. They have a great service plan, and the glasses seem to be excellent quality (which is good, because they are a bit pricey). The store is really cute, too.