Mobil Car Service

The service is the best good cars quick y efficient. I have had nothing but great service same story from friends and family. The drivers always arrive 5 – 10 minutes.

STAY AWAY! Let me first state this– I have consistently used Mobil 3 – 4 times a week and in the past I have never had an issue with charges. I also love their drivers– they’re always very nice. But, all of that has changed in the past couple of weeks, due to one of their dispatchers trying to get one over on me. I have the drivers take me to the same location several times a week, and per usual was going to the same place yesterday afternoon. I called the dispatcher to give them my credit card number and they tried to charge me more than I ever pay to go to this location. I argued that I always pay this amount (keeping in mind that I know paying with a credit card is an additional $ 2), to which he accused me of lying and that it has always been this amount. um — actually sir, that’s not the case. I go to this location every Saturday and I’m more than happy to show you my bank charges that prove otherwise. He then told me he didn’t have the time to argue with me about what it should be and that they are always on time. First off, that has nothing to do with how much your charging me and also, it’s my money sir– I’m the customer, and you are trying to scam me. Not going to happen. I am more than happy to take my good business elsewhere and plan to do so.

I book cars all the time for work but will never book with Mobil due to the fact that they constantly flyer my building, despite our No Soliciting sign. They have inadvertently lost themselves a good chunk of business. I get so infuriated every time I come down and see their business cards littering my block. I’ll never forget the name MOBIL because their persistence, and disregard for the environment has left a permanent negative scar on my mind.

Do not use this service. Unless you like to wait, be overcharged, and taken to the wrong destinations.

I had a really bad experience this morning with Mobile. I have a knee injury and am on crutches and unfortunately can’t use the subway to get to work for the time being. When I called for a car, I told them in advance I would be paying with a card. When it came time to pay and I handed the driver my card, he told me he didn’t have a credit card swipe and couldn’t take it (exactly why I informed them in advance I would be paying with a card– to avoid this). He then (rudely) asked me to go to an ATM. Um, did you not see the crutches? I’m not hobbling to an ATM and back. I then asked if he could call in my credit card number. He made the call while cursing in Spanish (he assumed I couldn’t understand) and it took all of 30 seconds to process my card. So not sure what all the fuss/​cursing was about. I stupidly asked him to break a $ 20 bill because despite all this I was still going to leave a tip. He refused to break my $ 20 and shooed me out of the car. At no point did he make any attempt to help me in or out of the car given my disability. And at no point was I rude to him– I have a lot of respect for drivers. Not sure what I did to deserve this, but it was a really bad way to start the work day and from now on I’m sticking to Über.

I think They’re great… never a problem even in snow, when i call my number is in their database and they even know my address. I only used the taxi service never the limos maybe that’s different.
I’ll keep using them until they screw me, then there are plenty more taxis in north Brooklyn!

I ordered this car service for my nanny and the dispatcher said it would cost $ 28 to take her home. Then the car driver demanded that she pay $ 40 instead. When I tried to call back the dispatcher to sort out the situation they hung up on me 3 times in a row.

Whoever has given Mobile a good review must be a friend of the owner. I work at a business that has given Mobile a TON of business, only to find out that we were being LARGELY ripped off on their prices. I’m talking thousands of dollars that we did not realize we were being jibbed of until after the fact. When we tried to address the situation, rather than owning up to their quite-​obviously manipulative pricing scheme, they continued to reflect the blame back at us, which made no sense and destroyed their credibility. When discussing these problems with Mobile’s employees, they maintained an incredibly curt, insensitive, and immature demeanor. I do not recommend doing business with Mobile.

Stop littering the front of my house with business cards.
I wouldn’t use you based on all the other reviews.

WARNING: THIS CAR COMPANY IS A SCAM.
My company had an account with Mobil Car Service. We order 15 – 20 cars per night to take our staff home and provide them with plenty of business. When we were invoiced for our cars, Mobil had been charging us more than double what any other local car service (Northside, Metroline, Arecibo, Myrtle), Über, or Taxi in the area was charging.
Not only that, we would call for a quote and they would charge us double what we were quoted.
Greenpoint to Williamsburg $ 16 (Should be $ 8)
Greenpoint to Gramercy $ 35 (Should be $ 20)
Greenpoint to Astoria $ 30 (Should be $ 15)
Greenpoint to Clinton Hill $ 35 (Should be $ 20)
Greenpoint to Bed Stuy $ 35 (Should be $ 20)
Greenpoint to Bay Ridge $ 75 (Should be $ 40)
Greenpoint to UWS $ 45 (Should be $ 25)
Greenpoint to Ditmas Park $ 50 (Quoted us at $ 30)
Greenpoint to Jersey City $ 110 (Quoted us at $ 50+tolls)
Greenpoint to Staten Island $ 110 (Quoted us at $ 60+tolls)
This company is completely dishonest and untrustworthy. Would highly recommend using another company.

I’ve have problems with this car service in the past I honestly don’t know why I continues to give them business. I called one day after work because I had just gotten home from a trip and had heavy bags. I was told a car would be to my location in 5 – 6 minutes. I agreed and waited. 10 minutes. No car. I called and was til three more minutes. 5 minutes… No car. I called again and was told 2 more minutes because of «traffic». 5 MORE minutes… NO CAR. I should have gave up but for some reason (probably my heavy bag) insisted on calling once more. I was told 30 seconds. And of course no car EVER showed up. I was not going far, only a $ 7 trip and since it was a Friday around 630 they probably didn’t want to bother servicing me. We’ll what a pity I will keep that in mind for my further trips. The horrible service I received. Not to mention the dispatcher was almost laughing as she told me «3 more minutes I’m sorry» as if to say why are you still calling. I’m truly disgusted with the service of this car service and regret every single penny I’ve ever given their drivers after this experience. NEVER AGAIN MOBIL.

If stars could go in the negative — I’d draft a poorer review. Got yelled at on the phone for «not speaking up and taking too long to give my CC number» over”. I’ve been hung up on a couple times. I had one nice person talk to me. which was a girl. she may have just started. I take cabs often… and car services are scarce in my area. If you get a young man on the phone speaking quickly and answering your call in Spanish, you probably got the asshole. Thanks for the good times Mobil!
Your drivers are nice but your dispatchers can go kick rocks.

Quick & efficient. Called the day before July 4^th for pickup in Brooklyn for my flight at JFK. I confirmed that I could pay with my card in the car when I called the dispatcher. However, when the driver arrived he did not actually have a credit card machine in the car. He kindly offered to stop by an ATM, but at 3:30 in the morning on a way to a flight, that is not what I was hoping to hear. I therefore had to call into the base and provide my card details by phone. I was charged an additional service fee for this.
The driver arrived promptly at the requested time and helped me load my luggage into the car. Safe and comfortable drive — less than 30 min to the airport.
Good service, but I recommend having cash to pay considering not all cars have a credit card option available. They did however text me a picture of the credit card receipt by my request (thanks!)

I’ve used these guys myself several times and also had friends and family use them. I have had nothing but great service, same story from friends and family. The drivers always arrive 10 – 15 minutes early and are courteous and respectful. The rates are cheaper than most other companies I’ve tried in the area, especially since sometimes they come in an SUV.

Driver arrived on time. He was very patient and gentle and helped me carry a heavy industrial cart table. He adjusted the whole back seat in order for it to fit in, and assisted with pickup and delivery.
Price was very good for an SUV.
5 stars!

Very very sketchy and dangerous! I was quoted a price for a pickup and drop off at exact locations. Upon arrival the driver changed his price and refused to let me leave the car until I paid whatever he’d decided. DO NOT USE MOBIL car service. They are running a scam service and should be shut down.

To Mobil: If a customer asks to be let out of the car, please let them out of your cars, especially when they know the neighborhood better than your drivers. You are scaring your customers and going to lose business with rude and ignorant drivers. Also, to the manager, don’t hang up on a customer when they call to give you honest and direct feedback.

The drivers have always showed up on time, the cars are clean, and you know exactly what you need to pay from the dispatcher prior to the ride. I wish they had credit card machines in the cabs themselves, but otherwise, I haven’t had a bad experience.

I took this car service thanksgiving night from Williamsburg to Astoria. They were prompt in picking me up, and the drive was fine. But my wallet slipped out of my pocket and the driver kept it, so I had to cancel all my cards, get a new license, etc.
I called the dispatch immediately, standing on the same spot where I was dropped off, so the wallet was not on the ground. The dispatch assured me that it was the driver they patched me through, car 82, but when I described the details of our conversation, he kept saying he wasn’t the driver. The second call to the dispatch put me through to the same car, and he just hung up on me.
Either he’s a liar & a thief, or the company is highly disorganized. Either way, I’m never using them again.

LAME! My fiancé wanted to surprise me with a town car when I arrived at JFK. My flight caws delayed and although the car service had my info they were upset for waiting. Also, he had paid for the driver to be holding a sign and he didn’t do it. On top of that, he tried to charge me for waiting. Listen, glad you waited buddy… there is an extra tip in it for you. But, don’t think you are pulling one over on this gal!
I used Java on the way back to JFK and they were SOOO much better!