Mexicana Express

They are pretty good for the most part. When you call they usually tell you 5 – 7 minutes but sometimes it can be a few minutes extra which is understandable but than there are time it’s going on 15 minutes and than you call. They tell you hold on the car in coming in a minute or two and sometimes it really shows up than but I had times were I had to keep calling. A few times it went on thirty minutes that I was waiting for a car and I could have easily walked to were I was going.
I will say they are a lot cheaper than other car services. They also have cars always in the snow. The price may go up by two dollars but hey it’s better than walking through snow sometimes especially when getting out of work late.

Terrible service, i will not call them anymore thank you mexicano you are doing a good jab

El peor servicio que me han dado, espere el taxi por más de 50 minutos, llame tres veces para ver que sucedía y todas las veces me contestaron lo mismo ‘ya esta por llegar’
Eso es un muy mal servicio.
1– Darte un tiempo falso para recibir un taxi
2-​Que el operador siempre te salga con la
Misma respuesta y no con una solución.
3– Que el taxi que pides nunca llegue y tu día se arruine por llegar mal a tarde a lo que tengas que hacer!!!

They hang up on you so quickly! I don’t even get to ask how much it’s going to be. I called them after they were 20 minutes late, they just said «one minute», and they hang up again. They eventually got here 35 minutes after the first call.
Based on their reviews, I should’ve known better.

If I could give this company less than 1 star I would. I had called Continental Car Service at 7pm for a 9:15pm pick at JFK. Apparently they didn’t have drivers and called in a favor to this joke of a company. I waited outside on the phone with a dispatcher from Mexicana and multiple drivers for 45 minutes while 2 separate drivers sailed past my location many times «not being able to find me.» The drivers were near impossible to understand and had me convinced they were at a completely different airport with their inability to locate my explicitly detailed location. The dispatcher was nice… Until I had the audacity to ask for a discounted ride given the 45 min wait time and mounting frustration. He even threatened to have the driver turn around and dump me back at the airport. Apparently good customer service only applies if you call their company and book directly. And since they were «doing me a huge favor» by picking up
continental’s slack, I guess all I get is rudeness and incompetent drivers at full price. Taking the subway would have been faster and more enjoyable.

Mexicana is the perfect example of a hit or miss. I broke my ankle and had to take cabs to and from the doctor every week and have used them frequently since 2011. They charge good rates, but often times, do not arrive on time and just tell you five minutes when sometimes its twenty. I gave them a three rating because I left my iPhone in the car once and they actually returned the phone to me. Another instance I left my house keys and those were returned as well. I will continue to use them, but wish they would get better with their arrival times.

The WORST service!
Either they never pick up or make you wait forever and if you call again — hang up on you.

Decided to take this car service again as I was running late to class. Lets start with the fact that the driver came and pretty much kept his hand on the horn for a good two minutes waking up my entire neighborhood. Comeplete lack of sense of direction, moved away from the destination only to circle blocks later several times. You may ask why I didn’t just give him directions? I was completely ignored due to the fact that he was having an extremely loud phone conversation in Spanish. When that ended he went on to turn on even louder music. Honestly so done with this car service. Switch to UBER!

They are inconsistent. Sometimes you get a car right away but today I waited over 20 minutes. Barely making it to work on time. I had to call the base 3 times and they claimed the driver was at the wrong address. The driver told me when he finally arrived that he had just gotten the call. I’m going to have to try other car service companies. Who has time for this!

I took this taxi company to get from Hinckley Place, Brooklyn, New York to 45 Main Street in downtown, Brooklyn.
when I called them the first time, they told me that they were going to pick me up in just 5 minutes. They took around 21 minutes to arrive at my apartment building and because of them I arrived late to an important interpretation assignment.
I’m an interpreter and a History& Spanish professor. I had an interpretation assignment that day and I rode the taxi instead of walking to the subway station because was extremely cold that day.
My plan was to take the taxi only to my local train station of church Avenue and take the F train. I ended taking the taxi all the way down to Main Street, downtown, Brooklyn I got also overcharged by the taxi driver and I arrived late to my interpretation assignment around 35 minutes later.
They have already started without me and I was very ashamed when I arrived there.
This was a very bad experience for me and I will not recommend this taxi to others. The dispatchers were extremely rude when I called and I asked to speak with the owner of the taxi company. They hang up the phone on me around three times in a very rude way.

The female driver in car number 149 decided it was a good idea to roll down her window and yell «F-​ck You!» To my co teacher. This was in front of my whole 1^st grade class as we were taking a field trip! All because we told our kids to be careful, they were walking close to her car and she was texting half way through a red light. Disgusting!

The worst car service ever! Called them and they said 15min, but he came like in an hour… before that I called them 5 times and every-​time dispatcher said 10min and the car will be there… ridiculous. Don’t take them!!!

The WORST service ever!!!
Either they never pick up. they hang up on you or they make you wait for ever.
I stopped using it and I just call other companies from the city to Brooklyn and it’s better than this company.
After years now I was trying to give it a shot again today at 9:40pm Sat the 21^st and I really regret it. I called and I called and when someone picks up he hangs up right after on me.
No manners. No customer service. The guy who always picks up is so rude and he only says 5min and hang up.
And basically you should get ready and its up to your luck how long it’s going to take for them to arrive.
Last time I will give this company business and I will not recommend any of my friends to use their service anymore!

Took them a couple of times from Lutheran Medical Center to Sheepshead Bay. The drivers arrived promptly, were nice, and knew how to get where we were going. Plus, they’re cheaper than any of the other car services we’ve used.

Horrible service I used to always call them but after today I wont the dispatcher is a asshole and you wait to long then the driver brought me to wrong place he’s lucky I even gave him 7 $ foh

This car service deserves no stars. Terrible service — you can never get a straight response from the dispatcher. Also, price quotes depend to fluctuate depending on their moods. There are way too many more reliable car service in the area to deal with the frustration and aggravation.

I’ve used this service about 3 or 4 times this past month to get me around BK and to the city. I have to say I’ve had a decent experience.
These guys are:
— fast (at my door in 5 min or less),
— efficient (it’s not a running meter so they actually avoid traffic and tolls when possible),
— and reasonably priced (Sunset Park to Greenwich village $ 25 + tip).
The only «downside» is CASH ONLY.

After my review from 21 days ago, I figured to give them a second chance. Boy, biggest mistakes ever!!!
Although, I waited 25 minutes oppose to the 30 minutes last time. I called to find out the status, they:
1) answered the call and hang-​up after you ask for the status
2) doesn’t pick up
3) put you on hold forever
4) tells you the car will be there in 2 minutes
They don’t seem to care
Never, ever, again!!!

I’m lmao at some of these reviews! Come on, people! Mexicana is not perfect (for some odd reason, they NEVER pick me up from Whole Foods, it’s as if their immune to that place or something lol) but they are, for the most part, reliable, the cars are usually very clean and the drivers, while most can’t speak English, are very friendly and respectful.
But, the best part are the prices. You can get to the city for about $ 25 bucks from Brooklyn, now try getting that price coming back to Brooklyn from Manhattan. Their prices are so inexpensive that I almost feel bad for paying them so little and almost always tip them.
You guys need to leave my Mexicana alone! LoL

The worst. What’s more they leave their stupid business cards EVERYWHERE. La Mexicana — if you want customers just do your job well.

I just called this afternoon to get a price quote, and the guy was like, «unfortunately, I don’t have any cars right now.» and I told him, I don’t need a car right this minute. I just need a quote and he totally hung up on me. When I called back, he asked me why I need a quote if I don’t need a car right now. Umm, if you MUST know — I am arranging a car to pick up my cousin to come to my house, and then I have to go to the airport, so I want to make sure I have enough cash on me tomorrow morning at 5AM — is that okay with you?! Gosh! Talk about rude. I will NOT be using them.
–JoAnna