Metro Sportsmed

I went here for therapy for my athletic incontinence and Page and Catherine were great therapists!!! I worked with Page mostly and she is super-​enthusiastic, knowledgeable, and sweet. And my condition improved!!!
I am now coming to this same place for healing a torn fascia in my right heel, and just started therapy for this foot condition.

Ok lets talk the place is just not in order. The only thing they are good at is making appointment don’t ask them anything else they just don’t know. I went from February to end if March 2015 for therapy. I just received a ton if bills on 8÷12÷2015 that were pass due. I have always payed my bills on time. They did not send me any bills at all. When i called to ask why was there no bills send they told me that the insurance sometimes pays late no i told her i checked the EOB and they paid them i immediately she did not know what to say but sorry was not in her response. Just bad customer service they really need to hire people that know what they are doing.

Pelvic pain /​prostatitis is a very debilitating and frustrating condition. Having worked through many of the issues myself, I was looking forward to working with someone who could help me continue along to total health. What I got instead was a therapist who spoke to me at a thousand miles an hour, barely listening to what I was saying, and not able to even accurately record my medical history due the frantic nature of the conversation. I didn’t even get to finish telling her about the 5 operations I’ve had in the pelvic area before she insisted on me doing some contraction exercises I was entirely uncomfortable with. I felt like she was completely clueless, to be honest. I complained to the supervisor who was empathetic enough. However, for them to have this therapist handling a case like mine showed me that this place doesn’t take pelvic pain seriously at all. If this is your issue, please steer clear of this place.
I don’t know about any of the other therapists and I will say that the people at the front desk were helpful. But for my particular issue, this was a horrible experience.

If I could no stars I would. I called trying to get some answers about services and girl who answered the phone was not only not knowledgable at all but rude. I said don’t you think you should know some of these answers her response was no. She then proceeded to hang up on me when I was nothing but polite. My doctor at New York Methodist was the one who recommended this place, I find it odd that a hospital would even choose to be affiliated with such an unprofessional and rude establishment. If this interaction is any indication of the rest of the staff I would not recommend it and do not plan on coming here.

I came here thinking it was going to be a great place but was in for a rude awakening. First, the lady at the desk was rude and didn’t pay attention when I walked in. Since she forgot to sign me in, the PT I had made an appointment with left and I was given another person. I was told by another worker to «argue» next time to get the correct PT. No thank you!
Second, my PT said that I had «gothic» (see caveman) shoulders and even compared me to a basketball player. This was absurd because I came in for left shoulder treatment and there’s absolutely nothing wrong with my shoulders. They’re not «gothic…» Maybe I was so tense about the unpleasant experience during sign-​in that I looked this way. Who knows. After my treatment, I ran out and didn’t make another appointment. I’ve gone to a better place in the city. By the way, my new, more ethical PT said that my shoulders are not gothic. :-)

I am torn on how low to rate Metro Sportsmed because the physical therapists, Clinton and Catherine, are good (did not work with any of the others). However, scheduling was an ongoing issue. In addition to the administrative staff consistently screwing up my appointments, the physical therapists are extremely overbooked. I was left on the exercise bike for over 20 minutes one visit because Catherine had too many patients. Although, the physical therapists are knowledgeable and friendly, the supervision during my actual physical therapy exercises/​stretches was non-​existent. After a few weeks, I stopped going and found a new place, Rehab One, in Park Slope, which was so much better for me.

I am sad to say I will be canceling all future appointments at Metro Sports Med.
They have some very good therapists there, but I can’t deal with the way the place is run.
The reason is that they have repeatedly ignored my requests to schedule appointments with a consistent therapist and I have been frustrated at having to start from scratch with each new therapist (more than 50% of the time they stick me with someone new). As a result, I have been further injured by therapists and assistants who were unfamiliar with my body and its injuries.
The last straw? To try and get some consistency, I took the step of scheduling, in advance, three weeks of appointments with the same therapist. When I arrived for the first appointment, I discovered they had — without consulting me — scattered all my appointments to random therapists and assistants.
This is why I will not be coming back.

I’ve been going to Metro Sportsmed for about 6 weeks after a knee arthroscopy. My first two weeks of therapy I had an older female therapist, who concentrated primarily on basic stretches and was not terribly attentive, but then I was changed to a younger male therapist who gave me more challenging exercises and has really pushed me to do more. My knee has greatly improved since the surgery.
PROS–
–Great location, not far from subway.
–Friendly staff
–Returns phone calls (re: scheduling, insurance issues) in timely manner.
CONS–
–I generally need to schedule appointments 2 weeks in advance to get my therapist at a time that fits into my schedule.
–I sometimes wish there was more privacy between the beds when I’m being massaged or evaluated, etc.