Metro Community Laundromat

We’ve been using this place over the last 3 years or so. Every time we come in, more machines are «out of order» than last and sometimes my laundry helps with that discovery expanding my time stuck in this hellhole. They haven’t had hot water «today» for weeks and it’s so dirty that it seems like no one is taking care of the place.
Not an ideal spot for cleaning clothes. I wish there was a better option close enough to walk to but they k ow we are stuck with them so they just keep letting it all go.

Swarms of bugs and low temp dryers. Do not use. The fruit flies near the front of the place are from the dying plants probably. But the little one, an aphid, maybe a bedbug is the one that really flipped me out.
It’s late, so I kept on washing.
Pro tip: smell your washer first. Some will burn your nosehairs.
After mentioning that one of the dryers wasn’t as hot as the other, the keepers looked at me and said «Too little time.» Five other, contemporaneous machines indicated otherwise. What’s one more «Out of Order» sign? There’s one on the bathroom the attendants use. Could I recommend that one?
Folding your laundry here will leave it with a thin film of random detergent-​feeling laundromat goo. Zero sum if ever there was such an exercise.

I can’t speak to the laundry service, I wouldn’t use it but this laundromat is pretty much what a laundromat should be, except for the time that they let that film crew in.
Tons of washers and driers. I counted 100 each, and few of them are broken. There is lots of seating, It’s close to a Dunken doughnuts and there are bagels on the corner.
You need to purchase a laundry card with a $ 2.00 deposit in order to use the machines. They only take cash. You need to fill it at the counter as none of those machines that refill cards are in working order but no matter. If nobody is at the counter, knock on the window and someone will come from next door.
My favorite absolute things about this laundromat, besides the fact that I can actually get a machine and a drier when I need one, are the old extractors and hanger dispenser in the back of the place. I wish that these antiques were functional.

So first, they staple your shirts. Staple it!
They lost one of my shirt, didn’t care, and paid me $ 15 for it. Ahah. Good one.
Last time, one of my shirt was ripped apart, and they had the nerves to tell me I brought it like this to them. That was enough for me. Bad service and dishonest.

This place is dirty. It’s a huge location, but poorly kept. Don’t use their bathroom.

Metro Community Laundromat has outstanding customer service. So polite and caring of their customers. My girlfriend and I come here frequently, being two young girls we typically have trouble carrying out large loads of laundry. Our laundry cart broke and while we were waiting for our laundry to dry, one of the workers fixed our cart! without us asking. He was not even going to say anything, we caught him in the act. We will forever come to this laundry mat as a token of our gratitude.

The only thing I like about this place are the little white dogs who occupy the laundry drop off place.
They amend prices based on what they think they want to charge. They STAPLE your shirts and pants with the dry cleaning.
The women at the counter are the rudest and smug-​gest MFers in the neighborhood. But wouldn’t you be if you had to clean people’s dirty underwear everyday for the last 15 years?
I would.
Still: if there’s hell on earth, this is the location.

I’ve been using metro as my go-​to laundromat for a while, and for convenience’s sake decided to drop-​off my dry cleaning here a few times.
Never again.
ALL of the clothes I dropped off shrunk. Like a whole size smaller. And I’m not just getting fat, these are wardrobe staples I wear on a regular basis that fit just fine before I took them in. I did a little research and apparently this can happen if the dry cleaning machines are broken or if somehow the clothes are exposed to water.
A black shirt with a white bow came back as a black shirt with a grey bow.
A pale yellow silk shirt came back with a HUGE, black ink stain on it that definitely wasn’t there when I brought it in. I asked them to re-​clean it and they were 100% unapologetic.
I created a Unilocal account to write this review. Don’t let the Metro Community Laundromat ruin your clothes.

Drop-​off service. They returned previously four white t-​shirts with mildew stains. They not only offered an apology or refund but they blamed it on me. Kept using them for a few weeks while I was too busy to find another place. They ruined the pull string of my laundry bag so the bag won’t open. Finally, I’m looking at a pair of olive green slacks they dry cleaned and there’s a big dark blue stain running along the right leg and the previously white tags are stained a dull blue-​grey. I hope another laundromat will be able to fix the stains.
STAY AWAY. There are many quality laundromats in the neighborhood, and ones with nicer service, too!

As far as washing my clothes this is my favorite place. it’s in a good area to get other chores done and the people who work here are pleasant, even if they don’t let you use the bathroom. You can find a spot to read quietly and the place is nice and clean.

I went on a 100 degree day and it was cool as a cucumber inside. Woohoo!

I do drop-​off service here. It’s ok, but their brand of detergent has a particular odor to it that isn’t ideal. I’ve never had anything lost or discolored though, which is a plus.

Their drop off service has lost several pieces of my clothing of the course of the last year. Sure, being open 24hrs is nice, but is it worth loosing your favorite shirt? Nope.

Make sure to do your laundry yourself, and for all important items, hand wash at home.

If I could give this place a ZERO, I would. I have been going to this place for almost four years. For the most part, I do my own laundry and it’s fine. I’ve dropped off and it’s been fine too. Today I had an enraging experience, which brought me to realize how terrible this place is.
On Saturday I dropped off a comforter. The lady said I could pick it up the next day, Sunday and I asked how much it was. She said $ 9 and wrote it on the paper. I went to pick it up tonight, Monday, and to my surprise, the $ 9 was scratched out and $ 15 was scratched over it. I was very nice at first, telling this other lady that it was not the price I was given, but she was not budging. She got very rude very fast, so I did the same. When I told her I wouldn’t pay more than the original quote she snatched it out of my hands and threw it behind the counter. She kept saying that comforters were more money and I kept saying that I was quoted $ 9 and that a mistake was made. She refused to take my $ 9 and wouldn’t give me my laundry, so finally I sucked it up and paid. Although they ripped me off, I don’t care much about the money. I am about the principle… being noble and taking responsibility for mistakes. This place does not care about any of that. Who treats customers that way??! It was embarrassing and rude. AND when I got home, the comforter was still damp.
Another time my card stopped working and it had about $ 10 on it. Since it was defective and they couldn’t see the amount when swiping, they pretty much said I’m screwed and threw it away, making me buy a new card. They wouldn’t reimburse me for the remainder on my old card, so I lost about $ 10.
Just recently, I did my laundry and brought back a blouse to dry, after only washing it. I know for a fact I didn’t leave any gum in my pockets of anything at all. I checked everything before I put it in. But of course my blouse had a huge blob of gum on it and I had to throw it out. It was pink gum and I only buy mint anyways, so obviously it wasn’t from me.
This place is terrible and it’s really sad for me to realize that. It’s the closest laundromat to me. I guess I’ll have to start going to Spin City.
Good luck future visitors of this place… hope your money doesn’t get stolen or your clothing ruined.

I came in for self service Saturday morning and I had a great experience. I usually send my laundry out but decided to do it because I had a Saturday off from work. The place is clean and quiet, there is a million machines so there is no fighting for a machine, and it seems really cheap. The man working here was incredible nice and polite, and somehow slightly adorable. Plus you can grab a bagel an coffee from bagel smith across the street! I’ll be going here again if I have a day off.

Laundry, no matter what langauge you speak, is universal. You can meet many different walks of life by just hanging out in @ Metro. The pluses: they are priced right, and they have a ton of space so you really never have to wait to get a machine. They are open 24 hours. Great for when you have that special urge to wash your bedding @ 3AM.
Drawbacks? It can get hot in there over the summer. I guess when you have a wall of dryers and the intense heat, may not be such a good combination. My suggestion, drop off your laundry and get it done by Metro. It’s also reasonably priced.
I have my own washer and dryer, but I use these guys for big stuff like comforters, pillows and they have always provided great service!

As far as technology goes, Metro deserves a solid 5 stars for making laundry day a bit more interesting than your typical quarter shilling event that goes on 99% of the time elsewhere. But for that evolution in smart washers and dryers comes a hefty price tag. $ 9 for a single load?! That ish cray, son.
Price notwithstanding, it’s a pretty solid spot to clean your dirty threads. It’s huge, so finding an empty appliance is as easy as a grass stain in Iceland (no idea what that means), it’s open 24 hours, they have TVs with everything from sports to Bravo streaming, and when you find yourself utterly confounded with how to work said washers and dryers, the friendly lady working the floor will help guide you in the right direction.
Flossin’!

Metro is, unfortunately, not in close proximity to my apartment. I found myself here because I had a bit of a laundry emergency (aka hadn’t done my laundry in weeks and didn’t have anything to wear to work the next day), and Metro is open 24 hours. I hauled my cookies two train stops away to get here. As you can imagine, lugging all of my clothes up and down the subway stairs turned me into one cranky banana.
One step into Metro and my bad mood vanished. This place is spotless, and huge… definitely the nicest laundromat that I’ve ever set foot in. As soon as I walked in, a staff member came to my rescue and helped me get everything situated, as the machines were very different [read: much more high tech] than anything that I was used to. Best part was, Alligator Lounge is two minutes walking distance away, so when my clothes were in the dryer, I had 50 minutes to have a beer and a pizza… for 5 bucks! [P.S. see my reviews for more info about Alligator Lounge].
I arrived around 11:00 PM, just in time to catch one of the workers vacuuming out the dryer vents. At the laundromat that I normally go to [in Bed Stuy], I have never, ever seen this happen. Which is super disconcerting because I’ve been to said laundromat at both opening and closing time! I’m guessing that this is why it takes 20 minutes longer for my clothes to get dry at my usual joint than they did at Metro. So I saved some time [and cents!] going to Metro. Those quarters add up, friends!

Oh, whatever. This place is alright. I appreciate that it’s huge and you’re pretty much guaranteed a washer/​dryer upon your visit. The whole magnetic card thing sucks though. The staff are super friendly and they really try to take care of the place, which is impressive as it’s open 24-​hours a day and I’m sure they have to put up with plenty of weirdos. I usually drop off/​pick up my laundry and my heart always skips a beat when I open my expertly packed laundry bag, warm and folded so ridiculously neat. There have been a few times where I’ve found other people’s stuff mixed in with mine though (mostly socks and delicates, which creeps me out a little.) I found a baby sock in my bag last week and I kind of feel bad for the one-​socked baby somewhere out there.
All that aside, this place is convenient and relatively cheap.
*Update: I took my baby blanket to get cleaned — mind you I’ve been sleeping with this thing for 26 years and it’s definitely on its last legs. I got it back clean, fresh, and packed in a separate bag with a little note attached that said «ALREADY DAMAGE» which I thought was cute. I’m assuming they wrote the note out of liability, but still, I’m bumping up my review one more star because they took good care of my special blankie.