Lush New York

I have been to Lush a few times and Massimo was my stylist. My cuts were impeccable and he is truly a Master. I purchased a Groupon and went for a cut and conditioning with an inexperienced stylist named Paige who ruined my existing cut with very little effort and lots of smiles. The tiny bit of hair she cut managed to throw off my entire existing cut as she cut the top of my hair only SHORT! When I mentioned to her that the back of my hair was unruly and thick she said «do you want me to do it over.» NO THANK YOU. I felt obliged to tip the 20% only because I had been there before. The shampoo girl did not know she should not aggressively towel dry hair for 5 minutes. I would think a salon as prestigious as Lush would only hire talented stylists. WRONG. Never go back.

Would not recommend! Wasted my time & money!
I have wanted a balayage for a while, and researched how it’s done, pricing, and color choices for my chocolate brown hair. After going to Lush, and hearing good reviews, I decided to give it a try, especially since it was reasonably priced and the stylists seemed nice.
I showed the woman doing my hair a picture of a caramel brown color for a balayage on my hair. Having never dyed my hair before, I stupidly chose Lush instead of my own hairdresser due to time convenience and severely regretted it. I told her I wanted exactly this color and that I want it blended well for a NATURAL look. Of course, I got the complete opposite of what I had hoped. She bleached my hair, which is now an ugly brass color. I did NOT want any sort of brass or blonde, and am now stuck with this color until it grows out. As if that wasn’t enough, I decided to go to my trustworthy hairdresser a few weeks after and she told me I was given an ombré. To my surprise, she was right. There were no highlights that blended and I have a straight line that shows the obvious difference from chocolate brown hair to brass. I paid $ 160 ($ 120 + $ 40 for a blowout I DID NOT ASK FOR and was not told of the day before when I asked for the total price for this when booking the appointment) + tip as well for something I DID NOT WANT and am now stuck with. I am so disgusted by these stylists and this business. I guarantee I will NEVER go back & urge others not to as well!

Did a Groupon cut and conditioning treatment w/​Paige. She was excellent. She listened to what I wanted, asked me questions about how I style my hair and how my hair usually looks. Really felt like she listened and she was super nice, had a smile on her face the whole time! I’m always nervous after a cut to see how it looks once I style it myself but the cut came out great. Three weeks later and I’m still super happy with it!

Great work, haircut was exactly what I asked for and the blowout fast. Enjoyed the complimentary glass of wine. I was in and out within an hour with wash, conditioning treatment and blow out. The whole experience was wholesome and hair feels very healthy.

Allie is the best, best haircut ever! Excellent service even though i was using my Groupon, worth every penny! Go Allie!

All I can say this was a waste of my money!!! And waste of time!
When a hairstylist admits they added too many highlights and it’s too light how can they blame a colored treated shampoo such as pureology.
Tells me to come back.
I go back in two weeks (not knowing they have one week policy). But she is only there 3 days a week. She looked like she did not want to be bothered at all and threw in a glaze. WTF will a glaze do when she gave the wrong color and highlights from the beginning. Glaze is not to fix it. One wash and it was pretty much back the brown/​blondish color. Looked like what I had from the summer time. She asked if I wanted a blow out, I asked «are you charging me?» because I would do it myself… that’s ridiculous. She said, «I’ll dry it half way. Gee, thanks!
The picture I showed was warm colors of DEEP browns and reds! The only color that was fine was the roots!
Even the pics I had of my hair from a year ago when she did it, I showed!
First time cost 244 Plus tips
Second time cost 26 plus tip (which I shouldn’t have done)
Not to mentioned I gave them 2 customers. One was my mom and a friend.
Well my mom was in the area and spoke to the hairstylist and said she would «hook me up» to whatever it is (dye, highlights) but the roots since they would have to be retouched and would be $ 60. I called to make an appointment.
Once again, she did NOT want to be bothered and gave it all to the assistant to do. She did nothing.
The assistant did everything. I asked for a few highlights and she tells the assistant, I didn’t need it cause of the blonde highlights will give it as it washes out. Seriously!!!
I go to pay and I get a crazy total of $ 109… WTF!!! I told her she did the wrong colors from day one… and she never since that day owned up to it after.
You think I love spending time in salons like I have nothing else better to do with my time and money!
Girl at the desk tells me she would take 10% off (wow) so it was $ 99.
I told her the whole story… calls the «hairstylist» over and she told the girl at the desk «whatever you want to do»
They are a bunch or bipolar people here at the salon.
I should have just threw 60 at her and walked out. And no, I did NOT give tips!!! Close to $ 500 for what… And she continued to say about the shampoo and I told her after the 3^rd time… you need to calm yourself and it’s NOT the shampoo… you messed up on the mixing and the highlights from the very beginning.
So a total of $ 468 PLUS TIPS!!!
Will never ever go back to them! And I had two random people ask me which salon I go to since they are in need of a new one… Guess what, you just another two potential customers!!!
In today’s world, you can NOT afford to lose customers.
See, now if she did right and owned up to her mistakes… I would have bought a product that day and they would have 2 new customers.
But no, they acted like very unprofessional and I would NOT want to send anyone there.
Not even worth a star!
Save yourself the time and your money!

valerie, valerie, valerie !
enough said. thank me later :)

I have been going to Lush for quite some time. My hair dresser is Valerie and she is THE BEST!!! I am a chameleon when it comes to my hair I’m constantly wanting to change the color and no matter what color I ask her to make me she does it and it’s ALWAYS beautiful. I now have family of mine that go to her because they always love the way my hair comes and they left their hairdressers to go to Valerie. I’m always getting compliments on the street no matter where I go. Although I’m always changing my hair Valerie keeps my hair healthy and beautiful. Another thing that’s great about Valerie is that while the other hair dressers are interested in gossiping and talking amongst themselves while they have clients in the chair she talks to me :) I can’t say enough great things about her or how talented she is. Could not be happier with my hair or my hairdresser.

I came here last weekend for a blowout & style for a wedding I was attending. Not only did they charge me more than I was told when I had made the appointment, but the hairdresser I had (I’ll leave out names), didn’t know what to do with my hair. I even had showed her a picture of simple, soft, beachy curls, & instead I looked like a poodle with a head full of tight curls. I hate to be a pain & complain but I had to say something not only once, but twice that it wasn’t exactly what I wanted. Eventually after the third try, I got fed up & just told her it’s fine I’ll fix it at home. So basically, I paid $ 50 for a hair-​do I was not happy with. Also, I could tell she was annoyed with me that I wasn’t happy. & instead of her fixing the problem, she barely said goodbye & just walked away from me.
To sum my experience up. If you need to look good & want to splurge & get yourself pampered. Don’t come here, you’ll leave disappointed & going home to redo your hair, like I did. Never again.
Only good note was the receptionist was super nice. That it. Bummer.

I have been to Lush and have had Valerie as my stylist. She is AMAZING!!! I have been on the hunt for a stylist but could not find someone who actually listened and could give me the cut/​style I wanted. Valerie ended my hunt she knows her stuff, she listens and cut my hair beautifully. I have been to her many times since finding her as a stylist and my hair has never looked so good and so healthy I owe a HUGE thanks to her. I would highly recommend Valerie, like I said earlier she is AMAZING!!!

Be warned: do not even consider Lush for color. Although the staff is very nice, they do not have any experience with color even after showing what you want. They are over rated and way over priced for lack of experience, quality of products and the end result. You can definitely find a better salon for color in the area.

Stephanie gives amazing haircuts — better than any other stylist I have ever been too. Eric is gifted with color and does a wonderful job. Great salon with a great Brooklyn vibe. Parking is sometimes tough, but there is a lot on 85^th and 5^th, just a few block walk.

I went to lush because the groupon I bought for a cut and blow was about to expire.
The stylist who cut my hair was very warm and friendly but she did a horrible job with my curly hair. All I wanted was to get a little trim and to refreshen the cut I already had. Instead my hair is a lot shorter and the cut is uneven. I have a lot of hair so the fact that I could tell says something. Also she gave me the worst blow out I have ever gotten. It’s like she got tired of blowing out my hair. It was a giant frizz ball and I tied it up in a bun the second I left the salon. I’m honestly mad at myself for not saying anything but she was really nice and I just wanted to get out of there. Never again.

I went in to Lush for a simple bang trim and was deeply disappointed. I will never trust them with a full haircut. I have wavy hair with a small cowlick at the front. The girl who cut my hair pulled down my bang and cut it straight across in a line. A huge mistake for someone with my hair type! Because, guess what? Wavy hair (or any hair that is not bone straight naturally) bounces up. The whole bang becomes way shorter and because it’s wavy and cut in a straight line, ends-​up looking very uneven and choppy. I’m sure the girl who did my hair meant well, but she simply had no clue what she was doing. I have never had my bangs butchered like this and I wouldn’t want to find out what kind of haircut I’d get at this place.

I went there a few times… it was OK always hoping it would get better and the staff would become somewhat interested in their client and not who did what last night. The final straw was I was left in the chair, with a wet head waiting for 15 min while my stylist listened to another stylist share a remedy for sore feet… and I quote…“I just go home and put them in the toilet and flush repeatedly.” Seriously… I was beyond done at that point.

I’ve been going to Valerie very regularly for a while now and I highly recommend her! My hair is healthier than it’s ever been and I couldn’t be happier with the service and prices. I always get tons of compliments on my hair and I have Valerie to thank! She’s definitely the best stylist I’ve ever had.

I got a living social deal for this place (mistake) and went. I should have known that the stylist had NO idea what to do with curly hair. Besides the fact that no one talks to you at this establishment (it is very sterile and uninviting), there seems to be little interest in doing hair right at this place. The woman who cut my hair did a completely crooked cut and did layers which made my hair completely poofy. Furthermore, the supposed «conditioning» treatment left my hair dry and frizzy (more than before). I was very disappointed with this place. I’ve since had to go to my regular stylist to fix my hair, which required cutting it shorter than normal just to make it even!

Wow.
As I’m sure many do, I found Lush on
yesterday after I decided I needed a haircut asap. Unexpectedly, they were able to give me an appointment for that same evening. I certainly lucked out — it happened to be an evening with a free conditioning treatment /​margarita /​10 minute massage promotion. It was super relaxing, all of the ladies were incredibly friendly and my haircut is spectacular. Valerie understood exactly what I wanted (which almost never happens). It’s the best haircut I’ve had in at least six years. Every single person getting styled in the salon left looking glamorous and incredibly happy.
Although I typically get a haircut every ten to twelve months, I will definitely be getting more frequent haircuts exclusively at Lush. I might even consider highlights next time!

I’ve been living in Brooklyn for the past 6 years, and shopped around for a salon, unsatisfied, for the first 5. Lush New York was a recommendation from a friend, and I couldn’t be happier.
The entire staff is warm, which is hard to find in a high end salon. My two favorites are Eric and Grace. Eric is a fabulous colorist, and Grace gives me a great hair cut every time. I’m not the only one that gives her great reviews, she’s certainly got a following. A quick internet search will verify this. Friends also rave about Stephanie.
Great place, great haircuts.

HELEN! HELEN! HELEN!
I have some reservations about writing this review because I don’t want my Helen to be all booked up next time I come in but she is just so excellent I have to! I have been going to Helen for close to 10 years. She. is. amazing. I am originally from New York and now living in LA and I won’t let any of these silly LA stylists cut my hair. Helen is amazing. Her cuts last forever and grow out perfectly. My mother has been seeing Helen for just as long as I have and she travels the 250 miles from Washington DC to Bay Ridge just to go to Lush and get her hair cut and colored.
I have brought friends here and they have all been extremely happy with whomever they got!
Talented. Wonderful. Friendly. AMAZING. Helen.