Len’s Appliance

Not sure where to begin. How about this: please don’t waste your time with them. Len’s has now repaired my dryer four times, and each time it has broken again 3 – 5 months later. It also took me approximately 6 weeks of calling them last time to even schedule an appointment.

My refrigerator broke down and I called Len’s Appliance to repair it. Although the fee of $ 190 ($ 175 + tax) seemed a bit high to send out a repairman to look it it, that is all I paid. Elliot the owner got involved and called the manufacturer the next day on my behalf. Elliot was kind, understanding and responsive! In the end, the manufacturer deemed it a defective unit and it was replaced with a brand new model and installed by a different company. Thanks to Elliot, however, everything worked out great in the end. I would definitely recommend Len’s Appliance and appreciate Elliot’s assistance!

This is honestly one of the worst companies I have ever worked with. Do yourselves a huge favor and stay away from this company if you care about service at all.
They never show up on time, do a poor job fixing things and worst of all, they took a piece from one of our appliances and never notified us. The only way we found out is that we called another company to come check the appliance, and they said the piece was missing.

They were one of the worse companies I ever had to deal with. A repairman came and told me he fixed it. I asked him how he would test it. He didn’t, he left and it was not only NOT FIXED, i didn’t even have a diagnosis.
I unfortunately read the reviews after I hired Len’s Appliances. I would have never have hired them with all the bad reviews they have. So I say run for the hills!

1÷20÷16 update, bringing them up from 3 to 4 stars: This time we needed help with our washing machine and Anthony made the call to us. He was super-​knowledgeable, curteous, and efficient. We needed help a few months ago, as well, and we had another great guy come by, too (his name escapes me, unfortunately). Their workers are on the ball and great people.
2014 Update: Editing my original review below and bringing them up from 1 to 3 stars. After a lot of working with a very patient Elyse at their office, I was able to get James and John (I made sure it was OK to use their names here because they were great) to come by on the day I was promised a service visit, even though they weren’t scheduled to. They were nice guys who did a great job. I also talked w/​the owner/​manager who apologized for the oversight in not letting me know a tech wouldn’t be able to make it on the scheduled day. He’s got a great team, but this is not the first time this has happened with them so we’ll split the difference at 3 stars.
Original review:
Awful. The techs themselves are very nice and helpful. But the management — in the 3 – 4 times I’ve dealt with them, they consistently don’t let people know if techs aren’t going to show. As we speak I’ve been on hold for a manager for about 2 hours. I’ve dealt with doctors and high level officials who are more available than this man. Your money would be far better spent elsewhere.

Once they arrive they know what they are doing but the front office is totally incompetent and they are way too busy. Need more workers both in the front office as well as repair people. If you finally get an appointment, watch out because they may cancel it at the lat minute.

Roger diagnosed and repaired an older GE dishwasher that just wasn’t doing its job. It needed a new pump and motor. After considering replacing with a new one, Roger walked me through the pros & cons of replacing vs repair and it was so helpful. We are planning a kitchen reno in the medium term future, so it really didn’t make sense to buy new at this point. The repair cost was quite reasonable and the dishwasher is working great again. This guy is really good. He was punctual, clean, friendly and very knowledgeable. If you are a Brooklyn homeowner, you’ll want to keep Roger’s business card.

Yes! Thats 5 stars. Appliance repair isn’t cheap. At Lens they are honest, prompt no nonsense repair experts. On the phone, easy to make an appointment. Just good people…
— — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — –
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
I won’t mention the competition but, i used them all over many years… NOT HONEST, SLOPPY

The technicians are extremely knowledgable. They know exactly what the problem is with my Liebherr fridge with one glance. They even helped to call Liebherr to get a recall of the hinges. Too bad that my fridge is a bit older than Liebherr would recall. But they still tried their best to fix it for me without charging me extra (my original problem was with the sensor). They also helped me clean up the floor behind the fridge.
My only complain is that the management office doesn’t seem to know whether they could fit me into their schedule until the same day.

update: my microwave just broke again. fml.
now i have to call these people back. double fml.

Have been meaning to write a review for a few months now. Have used their services for repairs of our Viking fridge, microwave and Asko washer. The service guy each time was professional, patient and tidy. For the most part, he showed up in a timely fashion. Occasionally, I’d have the central office have to cancel and reschedule a visit which is mildly annoying. However, the service they provide in general is terrific. I was particularly impressed when they called to correct the cost of a replacement part (thereby dropping the service charges by about a $ 100). I was REALLY impressed when he had to come back twice within 4 weeks to fix our faulty Viking freezer (likely not his fault but Vikings’) and didn’t charge me for the second visit.
Would HIGHLY recommend them overall.

This place is a mess. They don’t show up for appointments, don’t call back, when they finally DO show up they bring the wrong part so they have to come back again. Blech.

Eek! Methinks not, is right.
Our $ 4,000 Liebherr refrigerator has had it rough. Just over a year old and still under warranty, the freezer, the refrigerator, and even the ice maker have seen better days and yet, Len’s Appliance can do no right. Contracted by Liebherr, they’ve made several house calls — first, to fix the freezer. 2 days later, said fixed freezer stops working. Second, to fix the freezer and refrigerator. Tada, BOTH work until we noticed the ice maker was no longer making ice. Oh, and the freezer is now at 8 degrees. Much too high to actually freeze anything, ya think?
We’ve been patient, understanding that Tuesdays are the only days the Len’s technicians are able to make it over and even more patient waiting for parts, which arrived later than expected; but again, we were understanding and remained on good terms. Our patience is now strained because our technician who was suppose to make another house call today (Friday) lied to his manager at Len’s Appliance, saying he was waiting outside our apartment and we weren’t home. This is the SAME technician that called us early this morning telling us he would have to let us know later today what time he’d be able to make it. SHADY BUSINESS.
The fact that today is Friday and not Tuesday, we realize an exception was made. After so many house calls, you’d think a company providing a service would be so accommodating… and we really thought they were. However, why lie? If you can’t make it, what other choice do I have but to wait anyway.
Liebherr needs to make better refrigerators and they also need better third party repair peoples.

I have used Len’s twice and both times they were extremely professional.
They are awesome, so I do not understand the bad reviews. if anything they are the best applaince repair company I ever used.
they were on time, faast and clean.
Highly recommend

I’ve used Len’s a number of times on a range that had temperature issues, an ice maker that didn’t work, and an older dryer that needed some love.
Every visit I had Roger and I highly recommend specifically requesting him — he’s extremely thorough and knowledgable and solved the problem every time. This was no mean feat with the ice maker as it took multiple visits and experiments to track down the problem (deep inside the guts of the fridge, a wire running from the ice maker to the controls at the top of the fridge had been sliced through in manufacturing.)
Only four stars instead of five because they only guarantee a day when you request service, not a part of the day.

Read about Len’s (one review) on our neighborhood listserv… I never checked the Unilocal reviews. I guess I should be glad THAT THEY NEVER SHOWED NOR CALLED TO SAY THEY WEREN“T COMING. Needless to say will never recommend them.

Unprofessional and unorganized. Horrible service.

I’ve used them twice. The actual repairmen are polite and knowledgable. The office is disorganized and questionable. Failure to return phone calls, disrespectful of customers’ time, unnecessary delays in ordering parts. You can get lucky and get something repaired quickly (part in stock, stars in alignment), or you can fall into a black hole, with little responsiveness or accountability from them. After this second repair (waiting now about 30 days to get a dishwasher part), I’ll avoid them going forward, and recommend you do the same. Good luck with your repair.

I’ve used Lens Applinaces twice. The first time when I purchased a new heating/​cooling unit. Then again 2 years later when the AC broke (compressor). They charge $ 75 for a house call to see what is wrong and then that gets applied to the cost of your repair (s). My unit needed a part that they were not able to get their hands on but instead of sharing this information with me, the owner, kept telling me that the part was coming. Weeks were passing in the middle of a heat wave… and no part. I considered going elsewhere but they already had my $ 75 and kept telling me that the part was coming. After 7 weeks of waiting, the part finally came. The man who does the installations and repairs is nice and, helpful but the owner is old and grumpy and lied to me on several occasions regarding the ETA on my part.
The woman who answers the phone to make the appointments answers the phone by saying «good morning, I mean good afternoon» every time she answers the phone. Once she hung up on me when we were rescheduling an appointment (since the part never came) and when I called back to tell her that she hung up on me she said «I SAID SORRY. What more do you want from me?»

I’ve used Len’s three times over the course of the past couple years, and I’d highly recommend them.
I’ve called on them for three different things: dishwasher, dryer, clothes washer. Each time, the technician arrived as scheduled, diagnosed and repaired the problem on the spot – in under an hour each time, and even gave me some lessons on how to avoid problems in the future (and thus negate the need to call them in).
With appliance repair, one thing I worry about is that the technician might over-​diagnose, i.e. make me spend a lot of money on something that, in reality, doesn’t require a whole lot of work. In the case of Len’s, they had ample opportunity to do that. Yet, each time, they honestly assessed the problem as something they could fix easily – and not lie to me about a need for parts, repeat visits, etc. Fundamental, yes, but not to be taken for granted.
Their standard fees are reasonable. They do have minimums, but not out of line, in my judgment. Also, they were up front about fees – letting me know the costs at the time I made the appointment.
Their technicians are professional and friendly. Patient to explain the problem and teach me about proper care of the appliances; I appreciate that. And also respectful of my apartment – careful not to make messes, etc.
I do have one complaint, but it’s a complaint that applies to virtually ALL home services: Their scheduled visit times are too broad. I had my latest visit from Len’s today. But I was told only that the technician would come some time today, but no specific time or even window. So, basically, I have to be home all day. It is worth it, though, knowing that at least they will show up and they will take care of the problem efficiently and without exorbitant costs.