Landmark Bicycles

This place is okay. Some of the staff were alright but one guy hardly speaks English and accidentally hung up on me when he was checking on my question (for the second time since he didn’t know what I asked originally).
They also quoted me a price on a rental and when I called back to reserve it, quoted me a much higher price. I was able to have them split the difference but that’s annoying especially since their website is less than helpful.
They probably do good work on bikes and sell nice stuff but my experience wasn’t amazing or anything.
They have a tire pump outside the store for the public to use though so that’s cool.

I shipped my old and faithful bike with me from Europe, and came here to ask for some help with reassembling it. All I needed to do was to put the front wheel back on, put the pedals on and tighten the seat. When I first walked in and started my sentence, the guy blunted «it’s 50 dollars» before I finished the sentence. I tried to explain that it would take a minute to put it together, and told that I could rent a tool for like 10 bucks and put it together myself. Again, he didn’t even let me finish my sentence before blurting «we don’t do that — 50 bucks.» The guy from the back came (he had a bit better attitude) and promised to do it if I buy tools for 40 dollars. I didn’t want to carry the bike 10 blocks to a different bike shop, so I decided I’ll just buy them.
I understand that they need to get a fair price for the work they do, but it was the front desk guy’s ridiculously bad attitude that totally put me off. I was so close to just walking out and carrying the bike 10 blocks. I live half a block away and I wish the shop would’ve been good since it’s so close. But with this kind of service, I’m not going back ever again. In short: Bad vibes, avoid if possible.

Been there a few times and was only helped once. They fixed a flat, which anyone can do. The time before that, tried to buy a helmet, they didn’t have mens’ sizes… Unless you’re the size of a big child or a woman. The very most recent visit, which was today, went in to inquire about a 2-​bike trunk car rack. The hipster employee seemed too blazed-​up to give any fcks. He just yelled to someone at the back to help me…

I have been to this shop many times and found the quality of service to be consistently useless. The general attitude screams ‘SLOPPY’. I would recommend against coming here for any kind of bike work, you could very well end up crippled or dead following a catastrophic mechanical failure.
I prefer Ride Brooklyn up on north 7^th and kent, and B’s Bikes on driggs in greenpoint.

Sam rocks !! I bought my first bike in this store and my experience was really good.
I don’t know about the other guys but Sam really help me.

This place is great. The staff is friendly and super professional (they make sure to record your name and info when you leave your bike, they call you promptly when work is done). I have no idea what the bad reviews are about, there are a bunch of less friendly, less professional bike shops in the area. Landmark has been great the handful of times I’ve stopped by.

I read the bad reviews but needed to rent a vintage bike and they were close by, so with a little trepidation I went down there and. they were actually great! I dealt with a guy called Mike, he was very friendly. I even rode my bike there and they let me store it while i took the rental out. They spotted my chain was rusty and oiled it gratis. I know experiences vary but mine was definitely positive.

Not really sure what all the negative reviews are about.
Came in with a flat, it was fixed in 5 minutes.
The guy was quiet and seemed indifferent, but he was efficient as hell. I dont really care about a chipper attitude if you get the job done quickly.

Went in today for a bike lock. The dude that waited on me was a total snarky smart ass. His co-​worker (boss?) was kind of a dick too for no apparent reason. I was in the store maybe three minutes. Won’t be going back.

The people who work in here are mean and dismissive.
There’s one exception — a bigger guy who works during the week (I think he’s Hungarian).
Everybody else seems totally miserable and they treat you like garbage. Even though we live around the corner, I don’t think we’ll ever come back to this place.
Whoever owns this place should fire everybody but the big guy. He’s great.

I go into this bike shop with my husband today and check out the used and new bikes. A short, stocky guy with a Rangers jersey comes over to see if we need help. I tell him what I am looking for and he starts showing me things. He seems impatient and aggravated for no reason. Did something happen prior to our arrival? Who knows… He shows me bikes, I comment on how I feel about each of them. My husband of 18 years suggests I just get a bike that suits my needs and not worry too much about the looks. I say «Nah, I mean I know how I am. If I am not into the look of the bike I won’t want to use it. I mean I won’t even leave the house with sweatpants on.» Him and I chuckle knowing it’s true. The stocky dude points to my outfit and goes «Yet look at you today.»
I look myself up and down. Did I leave the house with sweatpants on and not even know??? My worst nightmare. I mean I did have 2 wisdom teeth removed this past week and have been in a lot of pain since. Perhaps I don’t even realize what I am doing right now… in which case I should definitely NOT be purchasing a $ 500 bicycle. I finish my self scan and see myself in a slim black ribbed romper, black vintage Coach handbag, gold sandals, a LuLu Frost ring on my right hand, a Doyle and Doyle vintage art deco era ring on the other hand, vintage tortoise shell sunglasses, hair just recently done by the famous James Pecis at a Vogue magazine event called «haircuts in the park» and a full face of tastefully done makeup.
Instead of my initial idea to go «outer-​borough» on him (I am originally from Queens — anyone originally from there knows what I mean about going outer — borough on someone) I calmly say «These are not sweatpants, it is called a Romper. Apparently you have never heard of them.»
After this I am uninterested in anything this place has to offer and tell my husband I am done with this place and we start to leave. As we leave I make it a point to say aloud «Let’s go somewhere else with a better selection and workers with a better attitude».
Upon my exit an attractive couple who was outside pumping up their tire laugh and smile. They say «You are the third person to leave there saying that.» We chatted about how rude this guy is and they told me of another bike shop to go to.
My husband and I hop on our gold Vespa, ride to another bike shop (718cycles), plop $ 520 down on the counter and I leave with a beautiful new bicycle.
I will never ever shop at Landmark. First off I don’t do well with bad attitudes, but more importantly I NEVER take fashion advice from short stocky men in sports jerseys. Poor guy… he doesn’t even know.

I brought in my bike for a flat rear tire and 10 min. after riding with the replaced tube, I had another flat, brought it back in, and then another flat 2 weeks later. Landmark tracked the root cause back to the tire itself, waived the cost of the tube and labor. They’re committed to problem solving and ensuring their customers are safe and sound — thanks Landmark!

I was in the Williamsburg area this past Sunday when I noticed my front bike tire had become pretty flat. I saw that Landmark Bicycles was close and stopped by. They said they would do the tire repair for $ 16 and to come back in 30minutes which was pretty sweet deal. Little did I know what I was getting myself into. I came back for the bike, the tire seemed like it was fixed, I literally rode it from the shop to the Williamsburg bridge (less than 1 mile) and I noticed the tire was starting to lose air again. At that point, it was 5pm and just wanted to go home and I was not gonna go back to some place who basically couldn’t fix my tire the first time. So I bite the bullet, rode my bike across while my front tire was continuously losing more air… BY SOME MIRACLE, they had another branch in Alphabet City that I passed on my way home. I stopped by and showed them the receipt, the guy fixed the tire after finding a piece of glass stuck in the tire. It’s beyond me how the guy in the Brooklyn store (attn: Chung) missed a piece of glass in the first place.
Moral of the story… never come here to get a tire fixed. But kudos to the branch in Alphabet city for saving the day.

This place has everything you don’t want in a bike shop. They have an arrogant, dishonest staff that doesn’t actually know what they’re doing. I went in there because my rear wheel was wobbling, and without even looking at it, they told me it needed to be replaced and started trying to sell me a new wheel. Luckily I took it to Different Spokes just down the street, and they fixed it right up for me, it just needed the cones adjusted.
Another time I was in there with my high-​end road bike, looking like the serious cyclist and racer than I am. A big fat guy working there acted unbelievably rude and superior and treated me like I didn’t know what I was doing.
Also, they don’t sell tools, which all other bike shops do, I assume because they want to twist people’s arms into paying for service they don’t need.
I’ll never go in there again.

I had a surprisingly bad time here. I came in to ask the mechanic if he had a washer/​axle spacer that could fit my bike (I had cracked mine somehow), and he told me that it wasn’t a washer I was pointing at, but a nut. I said ‘okay, do you have one of those?’ He said he didn’t… at which point I pushed that it wasn’t a nut, but a washer… and that there certainly must be a washer in his tool chest he could sell me.
Short end of it was that he insisted I had no idea what the difference between a washer and a nut was, and that he wasn’t willing to help me in either case.
Thing is, I’m also a bike mechanic!!! I’m a man who knows the difference!
If this is indeed a bike shop that doesn’t have any washers, I’d avoid it. If it’s a bike shop that argues with you for no reason without bothering to help you, I’d avoid it as well.

The stuff r super friendly and helpful. From what I can tell as far as fixing bike, they are pretty decent. I noticed a lot bad reviews on rentals, so… I guess if you are just looking for a nearby place to get your bike fixed, this is the spot.

Rental here is ridiculous, and I mean that in an old-​fashioned, non-​ironic way. Charged my card TWICE for the $ 350 security deposit, potentially screwing me for the balance of my vacation as those charges remain for «one to three days, we don’t really know.»
Sucky service? They got that too. Handed my gf an adjustable wrench when she asked to have her seat lowered. Hilarious in that my gf commenced to stripping the corners off the seatbolt.
You’d think, with the citi bikeshare program, these guys might step up their game, make their prices more competitive, provide some incentive for patronizing local busunesses, but no.
It seems they are doing all they can to chase business away.
Don’t do it.

Where do I start? The worst bike rental experience I or anyone I know has ever had.
My girlfriend and I walk in to rent 2 bikes for the day, there is hardly anyone in the store and we still wait over 15 minutes while the «rental» person is helping one other customer. Other employees were just standing around and one asked if we had been helped, then concluded that only one person in the shop could do rentals, poorly trained employees much?
The worst is yet to come… when we are finally helped by the rude «rental» person who tells us to sign and initial, but does not explain any of the fees. He neglects to tell us that there is a $ 350 hold per bike, and attempts to charge my card for $ 700. He then tells me that the card is declined (it wasn’t, I had plenty in the account) and he proceeds to keep swiping it trying slightly lower amounts each time (again not telling me any of this). He then tries my girlfriend’s card and tells us that both cards are declined, tries something else on his computer and then calls someone else over who exclaimed «I have no idea what this screen means» infront of us. At this point they tell us there is problem with both cards and that they can’t rent the bikes to us incase we steal them (yes he said steal, and inferred that we might take them). He then almost charges my card for $ 700 not as a hold but as a full on charge and I catch him just in time and we take off. We leave the shop with no bikes and a long walk home.
Here is where it gets really bad. The incompetente douche bag who kept running our cards lied. MY CARD WAS CHARGED FOR $ 1100!!! YES $ 500 AND THEN $ 600 AND WE DIDN“T RENT BIKES. The hold transactions that he told us were declined went through, leaving me with $ 30 in my bank account and a 5 day hold on all of my funds. Not only did he charge my card without telling me, he did the same to my girlfriend’s card FOR $ 350 leaving her account in the negative. SWEET. THANKS!
We walk all the way back to Landmark cycles the next morning and have to get the owner to fax my bank to cancel the holds and call my girlfriend’s bank to do the same. Both of us are left with no money in our accounts for the entire weekend as the holds can’t be removed until Monday (this happend on Friday). Not only did the owner not apologize, he offered us nothing for the massive inconvenience of being left completely broke for the entire weekend, and blamed the «system». Fuck Landmark Bicycles, DO NOT GIVE THEM YOUR BUSINESS. They are sleazy assholes who overcharge and offer appalling customer service. Worst bike shop ever.

I’d pretty much echo what other reviewers have said. The service here is not very good. Quite a bit of attitude and disorganized.
B’s Bikes is way better. If it weren’t for the convenient location, I’d never go to Landmark.

Huge
Space with
Linus and
Schwinns. Free classes
On repairs. Ranked right behind Bs for hood.