L & M Tours

I have used this company to go on tours during the last two summers. They are okay. First, it is inexpensive way to travel. Secondly, be mindful of the driver (s) and tour guide (s) for your trip, although you can’t control who is assigned to a destination. In ’14, I used them to go on a trip to Massachusetts, and the tour guide was somewhat contentious from day one (thankfully I got along with her but many on the tour stiffed her when it came to tip time) but her driver was not the nicest of fellows. Calvin was not courteous and lacking in respect. Last Year, I used L and M to go to Toronto. I must say that while the driver was good, the tour guide was not. He introduced himself as a college professor who was planning to retire from giving guided tours within the next year. What I found unflattering about this dude was that he frequently would tell jokes that were focused on sex. Trust me, your Jackie Mason routine wasn’t appreciated — you weren’t funny. You would think that someone who has a Ph.D. in Anthropology would be more learned so as to not tell dumb jokes. Hopefully, he will retire because I’ve met and worked with many an educated fool in my life.
Overall, the buses are generally clean. The trips are of short duration and I would use L an M again, despite some of their «employees.»

I just did a trip with L & M tours last weekend and had a wonderful experience. Smooth trip, clean bus and everyone on our tour had a wonderful time. I highly recommend L & M as they were very helpful with the whole trip. Good knowledgeable driver! Thanks again L & M. See you in the Spring!

It is an inexpensive way to travel. I took a few of their tours and they were fine.
My main concern is a safety issue. All other tours, I’ve taken the cell phone number of the tour guide was given to you so you can get in touch with them in case of emergencies. L and M does not give out an emergency number. I had the experience of waiting on 34^th St. a few times for pick-​up and they were normally late because of traffic. The one time I was traveling to meet the bus there was a problem on the subway which made me late to catch the bus. There was no one for me to call to let them know what was happening. I called their office number no one is there in the morning. As I was walking towards the bus the bus was taking off and left me. It was a one day trip Costing $ 95. I explained the situation to the people at the office and asked them if they would credit the $ 95 towards another trip. They were very rude to me and and said we don’t even wait one second we leave on time. So, you’re taking your chances with this company because their customer relations are very poor.

I went on their trip to Hershey Park about 2 years ago. First of all they make so many stops to pick up people it took nearly two hours just for that, why don’t they just have a pickup in Brooklyn and one in Manhattan? We left Bayside at 7:30 am, but didn’t get to Hershey park until 1:30 pm! People were furious.
Another trip to Salem/​Boston for Halloween was even worse. They changed the hotel without telling us until we were there, the hotel (motel) was in the suburbs, with lumpy beds, no place around to get coffee or anything to eat, people told off Kwak the next morning. ?When we got to Boston we went to a shopping mall (?), never got to see Paul Revere’s house, or any other historical places, we ate at some cheap buffet place at a strip mall on the way back.

My mom and I have taken L & M day tours numerous times and have never had any complaints. They are very professional and always on time. Also they take a headcount each time prior to taking off. Which is important. My mom was left when she took Biss Tours before. In a few months we will experience a 2 day tour with L&M. And yes they will cancel a tour if the bus is less than half full, which they do tell you when you pay and I find is understandable as far as business wise.

4.5 stars.
I rented a 24 person bus + driver for a day for a couple stops in the NY/​NJ area (pickup in Manhattan). Driver was 15 mins late to pickup, but was extremely responsive/​timely during the rest of the trip. Bus was in great working order, clean and comfortable. Booking was relatively painless — I received a quote for the day, prepaid and confirmed via phone (since they kept forgetting to send me an email confirmation of payment).
L&M Tours came up as the most competitive quote when I submitted to multiple companies in the area, and I will admit the low BBB and Unilocal rating was initially a heavy put-​off. However, if this experience was representative, I would definitely use them again.

This is the worst place to book a trip, I booked a sands day trip and the bus never showed up. I was never called by the agency that the bus was not going out that day. To top that they questioning on giving my money back and who I was dealing with my trip. My advise go to 42 st and get the bus there than deal with them. They charge $ 33 for a $ 28 ride that trans-​bridge offers FYI

My parents recently returned from a bus trip with L & M Tours to Lake George, etc. Now quite a few folks on the trip with them were very satisfied but this isn’t for the more discerning traveler. The main reason my dad booked this trip was because it offered a scenic train ride during the trip. This was cancelled and my parents notified only after while they were already on the trip. They were not offered a partial refund or advance notice; not good. Also no matter how much space was available at certain restaurants and the boat tour, they were confined to a small area, not the best area, where they had to stay and eat. This was all due to the staff apparently not wanting to go through the extra trouble of walking around. Even so, it was not even at the better tables. So they would go to a water view restaurant that was basically empty but still forced to sit all together in a sub-​par area of the restaurant. Even the hotel choice, while nice, had my parents staying at the ground floor. Everything you can tell is the cheapest deal they could get. It was very upsetting to me to hear the recount of this trip that my folks were really looking forward to. This company needs to do a better job at customer satisfaction and give the client what they want, what they paid for, and what they think they are getting.

L&M Tours is a great way to take a one, two or even multiple day trip out of the city. They pick up in Brooklyn, Queens, Manhattan and the Bronx.
The buses are clean and have a bathroom. The tour operator, Qua, is a lot of fun. He tries to make each trip better by doing trivia, giving out snacks, playing DVDs, and music.
It is very easy to book a trip. Their office staff are very efficient and send out trip confirmations quickly. Seats on the buses are assigned, which makes everything a lot easier.
I have used L&M for a one day trip (Philadelphia Flower Show) and for a two day trip (Salem and Boston). Prices are very good and the variety of trips that they offer is great. They even have an 11 day trip to Mount Rushmore!