Kleen Machine

Whichever woman was working here tonight is a straight up b*tch. This isn’t the first time she was rude to me. I let it go when she condescendingly answered me about the card machine when I asked a simple question nicely. However, yelling at me to «turn right around and leave» with dismissive hand gestures when I walk in because you decided to close early is inexcusable. I have no idea how this woman still works here after all of the complaints.

I’ve used this place for wash and fold since moving to the neighborhood two years ago, and can say this place is awful. The staff is rude. Clothes come back with stains on them and not even folded well. They nickel and dime you to death, like charging an extra $ 5 for any rug or blanket, which to them includes a bathmat smaller than a towel, or suddenly charging $ 1 if you lose your carbon copy slip. It’s the closest place to my apartment, but I’ve had it — I’ll be walking the extra 2 blocks to another place from now on.

I dropped of my laundry in the afternoon and it was ready by the end of the day. It came back clean and well folded. I’m very happy with the service and I look forward to going back again. The lady who helped me was friendly and helpful. I felt like they charged a very fair price.

More expensive than most laundromats in the neighborhood. Worst offense it that none of the dryers ever work properly. It takes 90 minutes to dry 3 regular size bath towels. Some dryers basically burn your clothes with the heat and others have absolutely no heat whatsoever. And forget about asking anyone for help. You just have to check your dryer every 5 minutes to see if its working. Costs $ 5 to wash your laundry and $ 15 to dry it. Pass on this place if you wash your own laundry.

want your clothes stained every time you wash them? go here– stains on every thing that is in my wash clearly the machines are far from clean and filled with an oily wax
DO NOT DO YOUR LAUNDRY HERE it will come out stained and worthless

I’ve been using this laundromat for about 4 years, but only because it’s the closest to my apartment.
The staff is mostly rude. I have only encountered one attendant who was pleasant. Most of them ignore you for five minutes while you ask them to drop off laundry or get change for the machines.
Today is a holiday, and I came to wash my laundry at 3:15p. The sign outside read «last wash at 3:30p.» As soon as I walked in, the attendant said to me that I couldn’t wash my clothes. I told her that last wash on the sign said 3:30p and it’s 3:15p. She questioned me about what the sign actually said, and after repeating myself, I told her that I wouldn’t even dry my clothes and asked if it was okay that I go ahead and wash. She just turned around and ignored me after that! I asked her again, she never turned back to face me or give me an answer.
I definitely don’t come here for the service and if another laundromat opened the same distance from my apartment, I would switch my business in a heartbeat.

I can add yet another horror story to the list of those who have had the misfortune of dealing with the owner. In short, he is a self-​righteous and spiteful cheapskate.
Day One: I left a pair of pants to be dry cleaned. They were supposed to be ready on Saturday, but I waited until Wednesday to come in, and they weren’t there. The owner tells me, «they might have fallen on the floor, come back tomorrow and they’ll be here.» I’m not sure how telling me that the pants I’m paying you to clean and press are on the floor somewhere is supposed to be reassuring. Also, nothing resembling an apology was offered.
Day Two: I came back the next day, and the owner again is unable to find my pants. This time he says they may have gotten mixed up in someone else’s order and that I should come back tomorrow. At this point I tell him that this is usually where you apologize to the customer, because at this point he still hasn’t offered an apology. I also say that I have no intention of coming back every day to check and see if the pants have been returned. He says, «what do you want me to do?», and I raise the possibility of being reimbursed for my pants if it turns out they are lost. He asks how much I want, and I say that I would want 10x the charge for the services, which in this case is $ 50. Then he says something mind-​blowingly stupid — «But they were used pants». OF COURSE THEY’RE USED. THE ONLY REASON ANYBODY BRINGS YOU ANYTHING TO CLEAN IS BECAUSE THEY’VE USED THEM. At this point it’s clear that the owner is willing to barf up from his brain any illogical argument possible to avoid compensating his customers when his business screws up. He asks if I would take $ 70 in store credit and I tell him I’m not interested in that because I have no intention of giving them my clothes again. I tell him I’ll come back in a couple of days to see if the pants are returned but that if they’re not back yet then I expect to be compensated.
Day Three: Before coming back again, I spoke with my parents who run a dry cleaner in Cleveland. They said they typically ask for two weeks to try and locate lost articles of clothing, so I decide to go in and tell the owner I’m going to give him an extra week to find the pants. But before I can get into this, we have what was probably the most frustrating conversation I’ve ever had with an «adult».
Owner: «This is how it’s going to be. You can either take $ 25 cash or $ 50 credit.»
Me: «Why only $ 25? I should be entitled to $ 50.»
Owner: «Because.»
Me: «Because… why?»
Owner: «Because I said so.»
Me: «That’s not an answer.»
Owner: «Yes it is.»
Me: «That’s a five year old’s answer. Explain to me why you’re only going to give me $ 25 for my pants that I paid $ 100 for.»
Owner: «Because that’s the way it is.»
Me: «Seriously? Are you a five year old? That’s not how adults talk. What is the basis for your conclusion that I’m only entitled to $ 25??»
Owner: «Because you said you’re not coming back here, that’s why.»
He based his determination of my compensation for the pants that they lost on spite, because I expressed dissatisfaction with his customer service.
After this exchange I told him that I was going to give them another week, and when I finally returned the pants had been brought back by another customer. To the owner’s credit, he did apologize for the exchange we had earlier and I did the same, but he still charged me full price for the pants, which were at this point two and a half weeks late.
I’m guessing this place has only been able to stick around because of the laundromat side of its business. If it was at all dependent on things like «customer service», it would have gone under years ago.

kleen machine is great & the owners are great!!!

I never had a problem at Kleen Machine. Super clean. The people working there are super-​friendly and attentive. I don’t know why people gave this laundromat such bad reviews? I usually do my own laundry and it’s always been fine. The few times I dropped off my clothes it’s been fine too. My grandparents had their own laundry business so I do know what I’m talking about. However, I never had to deal with the owner, and maybe that’s why people gave Kleen Machine such a low rating.

My building’s dryer’s broke, so I hauled a load of laundry here to use their dryers. They wouldn’t let me dry my clothes here without also re-​washing them in their washers. There was a wall of un-​used dryers, which is highly annoying.
This experience, along with a previous bad experience, makes me conclude that this business is horrible, and you should avoid it like the plague. They don’t care about their customers.

I’m attempting to dry clothes at this laundromat right now and it’s obvious that the owner has rigged his dryers to take a LONG time to dry even the most minimal of clothing. My one runners singlet, running shorts, and running underwear, all thin synthetics, have so far required over 30 MINUTES and they’re still damp! This has been a consistent experience here so I only use this place when I have no other option due to time. Don’t go here. This is my last time here, btw… no more.
Also had used drop off service here and it was abusive: I was charged an extra $ 4 for a bath mat because they labeled it as a «rug». Impersonal worker fit in perfectly here.

i arrived at 7 to pick up some laundry i’d dropped off that i’d been told would be done by 7. about 2/​3rds of it was folded, but the lady was too busy helping the rush-​hour after-​work crowd to finish. i folded the rest myself & left. no biggie.
a couple days later found one of my black shirts had stains on it from dribbling bleach. took it in to ask for them to pay for the shirt. the (different) lady working never looked up at me from her newspaper, just repeating over & over again «come in and talk to the owner.»
Came in & talked to the owner the next morning. He told me i «could probably be being dishonest.» When i took issue with him calling me dishonest, he noted that he hadn’t, he’d just said i probably could be. Oh. He then said that i had no proof (i had the shirt with me), because how did he know what the shirt used to be like? By that logic, i pointed out, no one could ever give him proof unless they had a photo or video of his employees ruining an article of clothing. i walked out.
once i was out on the street he yelled after me & asked me what i wanted for the shirt. $ 20. One of his employees ran it out to me. They had said something to him to change his mind.
Didn’t even address with him that i’d done the folding on my laundry that i’d prepaid.

I just tried to do laundry here. Nope.
Me: Can I get change? The machine is out of order. (referring to change machine behind me that has large «out of order» sign on it.)
Woman: (sullenly) What machine?
Me: The change machine.
Her: (in the tone of voice you would use to speak to someone who is very stupid) You can use it
Me: Oh, ok, I just thought…
Her: (same tone) I KNOW what it says. I just said, you can use it.
So I got change, only to find out that all the machines are only card-​operated, something that she conveniently neglected to mention when she watched me get a bunch of change.
She saw me eying the card machine, and said in the same tone of voice that you would use to speak to a child who just wet the bed, said «You know, if you need help, I CAN help you.»
Needless to say, I left.

Great for drop-​off service and regular laundry.
If you re going to drop-​off you have to mention that you want fabric softener. Who doesn’t want fabric softener? Anwayz, the place is always clean and there are always available machines. It is only cash and you have to purchase a card to insert in the machines. Once you get that part figured out you are on your way. There is this one sign that says, «No cell phones they affect the usage of machines.» hmmmm
Important Note: If you are not child friendly don’t come here on Sundays…

This used to be my go to spot for drop off service, but after a string of bad batches of downright dirty clothing returned to me folded, I’ve decided to move on to greener and cleaner pastures.

Yesterday I had the most horrendous laundromat experience ever and it took place at the Kleen Machine. I normally drive to a laundromat on Atlantic Avenue, but they were closed so I went over to the Kleen Machine. I have been there in the past. I appreciate that the place is very clean, but the owner is unpleasant and they don’t have enough dryers.
There are big signs warning not to use cell phones as they interfere with the machines. A few years ago I was there and my cell phone rang. As I was walking outside the store to answer it the guy yelled at me. Huh?
On this occasion I did not have to wait for a dryer, but I did see that the woman who works there – Lisa – was taking clothes out of dryers as soon as they stopped. I thought I had enough time left on my dryers when I went out to feed the muni-​meter, but the meter was slow and I was gone longer than expected.
When I got back my dryers had been emptied. Okay, I was disappointed, but understood. However, I had trouble finding all of my laundry. When I tried to ask Lisa where the rest of my laundry was she ran across the laundromat, got up in my face and started screaming. When someone screams at me I yell back. So, yes, I was screaming too. But then she would not stop. She just kept screaming. And worse, no one did anything about it. So there I was stuck there with damp laundry and a screaming woman. I finally had to call my husband to come get me. He got on the phone with the owner and still she kept screaming.
The owner was not helpful at all. He did finally say he would talk to her, but I don’t think anything will change. Oh, and those signs about cell phone use – Lisa stood right under one while talking to her boss on her cell phone, complaining about me.

Kleen Machine gets the job done for quick mid-​week trips to do laundry because I am too cheap and fussy to send my towels and sheets to wash and fold.
It is cash only/​card based. First you need to buy a card for $ 5, then load your money onto the card. If you never want to do laundry again, you can return your card for the $ 5. If you don’t have any cash, they have an ATM in the store with a 1.50 fee, not bad.
The machines are always clean and available when I go, but I concede that is often at odd hours in the middle of the day or really early on the weekends.
The staff is very nice and will handwrite all of the tickets (no computers) for any of your dry cleaning.
I got a Flokati rug cleaned there, it needed a little work after the $ 40 I spent, but I figure they did most of the heavy lifting so I didnt say anything.

Have improved their customer service *dramatically* in the last few months.
I previously gave a 1-​star review for what it used to be and it’s so much better I had to increase my rating. I used to absolutely hate this place because of their staff. The people working there now are sweet and even refunded me money lost in a wash and accidentally placed in another patron’s bag. A year ago, some of the people working there would have never done this.
Other than that it has the best hours anywhere near there, no question.
I would recommend it.

I wanted to love this place, it’s one block away from where I live. At this point I have used the dry cleaning a few times and I will not be returning. What happened was I kept receiving clothing back with stains on them that I had pointed out and asked them to remove. Most dry cleaning places affix a note if they tried and were unable to remove it — in this case it appears to be lack of effort!
Furthermore, the cheapos don’t want to invest in safety pins so they STAPLE the tags to your clothes and use pins to attach your clothing to the hangers. I don’t intend to keep a staple remover in my bed room, thank you. My last straw came this morning when I realized that they lost the belt that came with my dress. It will never be the same. sigh.

I’ve never used their drop off service, so this review is only for tthe do-​it-​yourself laundry.
I’ve been going here since I moved to Park Slope last summer and I have mixed feelings about the place. They have a rule that you cannot put your dirty clothes in the carts to sort, so make sure you do so before coming. I definitely understand the concept, who wants to put clean clothes in a cart that was just used for dirty?, but I was surprised when they told me to take my clothes out.
Secondly, they don’t let you talk on the phone in there. While this is good because it means less noise in the laundromat, it is a pain when I’m trying to multi-​task by calling my mom and doing laundry at the same time.
Third of all, I went there one night to do laundry. Their sign clearly states last wash 9:30 with the place closing at 11. I got there at 8, no problem, right? Wrong! I was told by the employees that they were closing early. I still have no idea why and I wasn’t too happy. Even when I pointed out their sign, they told me I couldn’t do my laundry.
If the place wasn’t so convenient to my apartment and wasn’t so roomy that I don’t really have to worry about waiting for a washer/​dryer or running into screaming kids I would stop going here. But, all in all, it’s an ok place.