Kings Nissan

NEVER BRING YOUR CAR HERE FOR SERVICE. These guys are the biggest crooks I’ve ever seen! Here’s our story:
We have a 2013 Nissan Maxima with about 30k miles on it. In November, the car started to shake so we brought it to Kings Nissan for an inspection. The inspector said it was our break fluid and told us that he added more fluid and the car should be fine. We drove off and for a few weeks it seemed better. Then, in December. the car started to shake a bit again.
Unfortunately both my husband and I are extremely busy and did not have time to take it to service. The car seemed to drive OK– the shaking only happened when you pressed the breaks and it was come and go.
Then, in the middle of January our oil change light went on. A week later, we got hit with snowstorm Jonas and could not drive the car out of the snow for service. On Jan. 30^th, we tried to drive the car out of the snow and it wouldn’t start… so, the next day we called a tow truck.
The tow truck came and was able to start the car but noticed the odd shaking. He suggested taking it to Kings Nissan to get in inspected it again. A few hours after the car was brought to Nissan, we received a call from a really nasty representative from Kings Nissan… his first question to us was if we’ve ever owned a car before. He continued to be rude and told us our car ran out of oil and that the engine seized and we would need to pay 9k for a new engine.
Luckily, I have an acquaintance who owns a auto shop not far away and was able to arrange him to tow the vehicle to his lot the next available working day. After a day in the shop, it was discovered that the oil was in fact low (this was our fault, but we took it to Nissan to diagnose it in November!), and the compressor belt fell off (that’s what caused the shaking). The shop was able to flush out the engine, add some oil… and the car is now running perfectly.
I can’t express how frustrated I am that they misdiagnosed our car… TWICE! And then tried to sell me an engine for 9k! I won’t write here what the other place charged me for the fixes, but let’s just say it wasn’t even 10% of this cost. My conclusion is that this place is filled with a bunch of crooks who either don’t know what they’re doing, or just want to steal money from people. Beware of this shady business.

A week ago we have leased Nissan Roque from Kings Nissan dealership, we leased it here because they had the color we wanted, and they gave us very good price compared to other dealerships. Our sales rep Michael and manager Dima, were helpful and professional. They took the time to answer all our questions & explain everything clearly. It was the fastest and most pleasant leasing experience we had compared to all our previous ones.

Been here numerous times and still wonder why I keep on returning as if something is going to change. They are great for having cars for you to see on their showroom floor, but that’s about all they are good for.
Sure I hate to be badgered by a salesman the moment I step into a dealership, but at least acknowledge the fact that I am here and you are available for any questions. You as a salesperson have to come to me, not me trying to find you and disturb the bs conversations you are having with your coworkers.
After I do find a salesman, I notified him that both my and my wives leases are up and we are looking to get some information on some vehicles. Instead of getting us to his desk and finding out exactly what cars and what options we are looking for, he just threw some numbers off the top of his head. These numbers were $ 75 – 150 more than what I was quoted at other places. First Red flag.
Then when I asked if we can take one of the vehicles for a test drive, he simply said No with some bs excuse that they had no plates that day. Then I asked if I come back tomorrow, if that would be possible, his response «I don’t know, you can try». How the hell do you expect to sell cars if you don’t even let the customer test drive the car he is interested in. Guy was completely unprofessional. Now I can see why people deal with leasing companies, to avoid jerks like this one at Kings Nissan.

DO NOT BUY A CAR HERE!
I made an appointment to see a used Hyundai that was in stock two days in advance and once I arrived, no one knew who I had spoken on the phone with. I provided them with a first name and apparently the person was none existent. Then, they proceed to search for said Hyundai, when all of the sudden the salesperson asked me, «Excuse me, who makes Hyundai’s?» Seriously??? But you’re a car salesperson?! What the hell type of question is that? The best part was learning the car I had come in to see was no longer available. Evidently, this place is run with incompetent people. Save your hard earned money and go elsewhere that’s actually run by people that know a thing or two about cars. I will never ever go back, nor recommend this place to anyone.

I just had a wonderful experience with the service center at Nissan Kings after losing my one and only smart key (yes, I know) and walking in completely frazzled. These guys got me a new replacement in no time and at a VERY reasonable price. However, I think the best part of my service was simply the people. In my phone calls and in person, every employee I encountered was polite and professional, answering my questions patiently and thoroughly with no hidden surprises in my final bill. Bear in mind, this was all after getting the shit end of the stick from another Nissan service center in Rockaway (which was way closer to me but not even remotely close to Kings in terms of service). Also Mr. Guze, the main person helping me, was so warm and welcoming, he made me very comfortable to the point that I think I will start coming here for my regular auto care. Thank you guys so much!!!

The worst experience ever. I work at a dealership of another brand. My mother in law wanted a Nissan. So I went with her to this «showroom» to make this smooth and easy. No back and forth needed. First thing I told the saleswoman was I worked at a dealership so she would have an easy sale. Give me a lease on a 2015 Murano at a selling price I wanted and we would spot ourselves on the car. Done deal. First she told me the cash back was $ 350, it’s actually $ 500. Then that there are no programs on the 2015 Murano, the money factor is .3, if that’s not a program I don’t know what is. I overlooked the lies or incompetence as long as we got what we wanted. She comes back with an offer. I tell her no, this is what I want, true car price. She proceeded to tell me to buy the car from true car. That true car prices are fake, that the car doesn’t come with floor mats and that the true car price doesn’t include destination. ALL things I know are not true. She also said she would go show the manager to keep herself from laughing. Wow. Way to go. If one of my salespeople told a customer at my dealership that I doubt they would have a job and I would be having a very unpleasant conversation with the GSM and the GM. Needless to say the showroom was absolutely empty when we were there. No surprise if that’s how they treat their guests. Going to Nemet Nissan.

My fiancé and I recently got 2 Rogues from this location. They were able to give us a great deal and the employees we worked with were wonderful! (Jay, Liz & Sharone) They were even able to get my car in a few days ahead of schedule and we didn’t spend too much time waiting around in the lobby. The owner was nice enough to introduce himself and give us some personal attention as well! :) happy customers

Excellent service I got Nissan Altima 2015 It’s very nice car guy name Asim Zia really help me Thank you for helping me after i brought old Nissan. The service was Fast prompt and you gave me personal attention. It was fast too I am very empress. I have been to the other dealers but they was very slow. The Kings Nissan is the best TOP QUALITY SERVICE WITH SPECIAL INTEREST TO SATISFY OUR NEEDS. Thank you :)

Always fast, superb, impeccable service. Fantastic customer service. Great service advisors. Mr. Henry Figueroa is top notch!!!

So I called nissan to make an appointment to do state inspection, they clearly asked me do I want to leave the car or wait. I requested I would like to wait and made an appointment at 9 o’clock. The car wasn’t even moved until 1pm. seriously? The slowest service ever! I do not recommend to anyone going there unless you want to waist your time.

They just ok, the service is usually slow …

This place is an authorized Geico repair shop. I brought my car in for repairs after it had gotten broken into. First and foremost, it was a huge mistake to use an insurance company’s repair shop. It’s a conflict of interest. Never again. This place does a sloppy job and they are, for the most part, incompetent. I have to bring in my Nissan for a recall, and I am going out of my way to use another Nissan dealership. Avoid this place if you can.

I’ve been here once and had a good experience. I went in at 7am to get the trunk latch of my Altima fixed. The clerk at the front desk was professional and even held the door for me (a common courtesy that is very uncommon in NYC). i had my vehicle back to me an hour and a half later. I didn’t give 5 stars because I felt there services were a bit pricey. I was charged $ 125 to screw the latch back in place since nothing needed replacing. meh. I even received a follow up call from one of their customer service representatives to make sure I was satisfied.

The worst experience of my life dealing with a car dealership. They seem to only care for the sale and not once paid attention to the client’s needs. We spent over an hour in the dealer where the salesperson was pushing all the great features in the car and all we cared for was a simple no-​frills car. Not client-​focused at all and not a care in the world to actually stop and listen to the client as opposed to constant selling of something that we didn’t even want to begin with. Great job Kings Nissan. Well done.

Had a great experience with the service department. I called the day before and got an appointment for the next morning. I dropped my car off, fast easy process and 3 hours later got a call that it was ready. I had to get some recalls taken care of and to check the AC. Was glad to have a fast easy experience here as you hear nightmare stories about service departments!

After Bay Ridge Nissan decided to screw me over, I started coming to Kings Nissan for my services. I love the customer service here. The service advisors are very attentive and will tell me the real deal rather than bullshit me. They don’t take me inside their offices to try to do some sneaky shit like the ones at Bay Ridge do. They are out there at the booth and everything they say to you, you can guarantee they have nothing to hide because people lining up behind you will hear what they say as well. While your car is being serviced you can watch tv or be on wifi. They also have hot drinks at the machine and rest rooms for you to use. I’m usually in and out of there within 30 minutes. I will continue to bring my car back here for services.

I bought a 1998 Altima in 2001, best experience of my life. Still runs great.
So I returned to the dealership two years ago to buy a Nissan Quest.
The worst experience of my life.
Gave me the car dirty with bad tires. I paid nearly $ 29,000.00 for this car. I sent it back, they cleaned it and stole 4 sets of head phones, left the bad tires. Tire light on all of the time.
Finally got the terrible run flat tires removed, paid for a new sensor system.
Wrong tires and tire light still on all of the time. What did I pay for?
Rim cracked because of illegal tires.
I drive a youth baseball team around. These guys have no remorse.
New tires again, sensor still not working.
They will not replace rims damaged because of illegal, unsafe tires.
I do not feel safe driving my children around in this vehicle.
Now they tell me it is worth less than I owe on it.
Disgusted.
Two years of hell and I can’t even afford to trade in this car.

I will never go back to kings Nissan, you have to watch out for this place. They don’t itemize each charge for services rendered. Watch out for kings Nissan. Don’t. Trust what they charge is for the service they return

If I could give a ZERO to this lousy, unprofessional company I would! My good friend went in to have her car serviced. In her trunk she left several personal items. Upon leaving the dealership and going into her trunk, she discovered that gifts I purchased for her children were missing! About 100 dollars worth of toys and clothes had been removed from the car. She contacted the dealership regarding this issue and was told that the only items in her trunk were «two bottles of water.» (She gave the benefit of the doubt because she believed that perhaps the items were removed in error and mistakenly not put back.)This in fact was totally false because other items that were in the trunk were still there. Neither of were bottles of water!
It’s sad that some employee (s) thought it would be acceptable to steal property out of the trunk of someone who has not only purchased a car from the establishment, but also returned to have it serviced. Dishonesty is a deal breaker when it comes to car sales. It’s sad that the management made NO EFFORT to correct the situation nor gave any apology for it! It’s absolutely absurd that there was no reprimand for the employee (s) who did this. For all you know they may not be using the incorrect parts on your car if this is their way of doing business. Beware!
For this reason I say stay away from this location. They do not operate fairly nor honestly!

I did business with this dealership a few years back and am currently leasing my current car from them. The lease of my previous car was coming to an end, so of course I was bombarded with mailings from every dealership in the tri-​state area. This dealership promised me I could leave with a new leased car with no money out of my pocket. Of course, I thought this was another come on. We called and ended up going in. It was the smoothest transaction and shortest time I ever spent in a dealership. The sales guy was straightforward, answered all our questions and was NOT pushy. Within less than an hour, I had a car, different than what I had originally planned on getting but the price per month was what I was willing to pay and we scheduled to go back to pick up the car.
When I arrived home, I noticed a tiny dent in the door. We immediately called the dealership, went back, they insepcted it and we were told the autobody shop would fix it for us for free since it was their fault. The hours at the body shop were horrid though and there was a possibility we would be there all day. We knew someone else who did body work and took it there instead since it was more convient. Of course, I was a little annoyed over the dent, but in the long run, it wasn’t that big of a deal. I have had no problems with my car and am happy with it. I would do business with them again.