Key Food

I love this place. The staff is lovely and the deli guys are awesome. I swear every time I go in, anything and everything I want is on sale!

Their cashiers are incredibly rude and I’m convinced its their training. Customer service is just non existent. I always greet my cashier with a smile and a hello. They never respond and don’t even make eye contact. When they put my change in my hand, i thank them and never get a thank you, nor so much as a kind word. They are such miserable, inconsiderate weirdos. And its not an age thing. I get the same reception from a 17 year old as i do from a 57 years old. They’re all rude and unprofessional. A manager who gives a damn would remind them that their customer base keeps them in a job.
I just recieved a «compliment» from Holly B. of Brooklyn, in response to my unfavorable Keyfood review, in which she said, «shut the f**k up you miserable c**t! I’m guessing she’s one of their cashiers? Oh, and regarding Keyfood management’s response to my original post, the silence is deafening. Great job guys. Keep it up. I no longer shop there.

This market is better than the Bravo market that I go to.
I only started shopping here recently. My brother usually does his shopping here. I started shopping here because of him. I’ve been coming here to buy things that are on sale from the weekly circular and amongst other things as well.
There are a few things I haven’t bought from here yet like produce or meats, so I wouldn’t know how fresh they are. Although, I was eyeing the prepackaged arugula the other day.
One thing I do need to point out on my next purchase is that their prices for the Boars head sandwich meats doesn’t match the prices on the signage. It was off by a buck/​lb.

Okay, so Key Food is not Whole Foods, but I will get the bulk of my groceries here. After exploring my options in the neighborhood, all of the surrounding stores are greatly lacking. There was a store that sold select items such as fruits, veggies, boxed rice, work boots but no bread. I mean, it is just hard to find what you want in the other stores! It’s way more time and cost efficient to shop at Key Food.
I signed up for the savings club, and the ads they have in a newspaper/​coupon format is helpful because I can price out the purchases ahead of time, which is pretty awesome for budgeting. I am a complete newbie at couponing, but I can get off go a good start by checking out their paper.
Now, I saw there were green, yellow and red bell peppers that were chopped up and packaged for sale. How convenient! And it was a great price too.
This store has all my favorites and can be a one-​stop deal when getting groceries. The food seems fresh and the place is clean with polite workers. The only reason for the 4 stars instead of 5 is that I am comparing it to Publix (a grocery store chain in Florida) and it cannot compare. I am satisfied and resolved that this and Pathmark is what NY has to offer so I will take it.
Ah! They have free delivery AND free valet parking, so yeah that is pretty awesome!

THREE hours for delivery. We had to wait three hours for our food to be delivered. TWICE. THREE hours for delivery. We had to wait three hours for our food to be delivered. TWICE.
The produce is terrible there, the roof is constantly leaking in the aisles. No one there cares about their customers (nor does corporate, as I’ve found out when I’ve tried to contact them).
The produce is terrible there, the roof is constantly leaking in the aisles. No one there cares about their customers (nor does corporate, as I’ve found out when I’ve tried to contact them).

Super market is ok the thing that kills me here is the deli guy in the morning I’m not sure of his name I always try to see his tag he doesnt always wear it. I work close by and have sandwiches made for my coworkers and I often he screws them all up every time and is very nasty about it. I asked him not to put mayo twice he said «you said it already «when I told him I said it again because last three times he still drown my messy disgusting sandwich in mayo he rolled his eyes. We have switched our morning sandwich spot because of him!

Good supermarket. Clean, nice selection of organics, fair prices and decent sales. The only thing is no parking on street only the valet lot across the street.

This Key Food NEVER has the correct prices in the system. Whatever is on sale rings up as regular price even with the card and then they deduct the difference incorrectly. Delivery is a hit or miss. Meat is overpriced. They ring up certain things under different names and the front part of the registers are way tooo cluttered! I wish there was a better market in the neighborhood.

Supermarket close to home, certain times they have good sales but not always. The meat is pretty over priced and a lot of times just a few days away from the sell by date (resulting in an not so fresh looking color) which is disappointing especially if I’m being charged what I am.

Just wish Key Foods would stay open late.
Most of the produce here that I’ve bought is fresh and yummy.
ONE thing though… the clams that we’ve bought here have always gone bad within 24 hours. EVEN if we put it in the fridge/​freezer. We at first thought it was a one time thing, but we’ve bought clams from them on three different occasions. And after putting it in the fridge for only 2 hours, it smelled up a storm in our fridge. lol. So maybe I’m exaggerating with the «storm» part, but it is dissapointing.
Other than that, the prices are a bit on the up side.
We still shop here for the convenience, but just stay away from the clams.

Can’t find parking, go park in the garage they provide across the street.
Walk inside, pick up the circular to find out what weekly deals they have.
While looking at the circular, I finally noticed how nice this Key Food supermarket is. Everything is neat, clean, and looks lively.
Like most supermarkets, you expect them to have almost everything and they do.
I think the aisle I enjoy the most is where are all the desserts are. It smells so good. I enjoy taking a look at what hot meals they have prepared for the day.
Make sure you have a Key Food club card, so you can get the weekly deals.
This is such a convenient location for anybody living in the Bay Ridge area.

Sometimes there are good deals. Pretty clean. Helpful/​friendly staff. BUT there have been many many many times where the meat i bought was expired. They let you return/​exchange it of course… but it is a hassle. I don’t understand why they place certain items on their circular saying it is on sale WHEN THEY DON’T HAVE IT AT THE STORE. When there is an amazing deal, read the fine print first.

Neighborhood gem! Staff (thank you for going out of your way to help me Brandon!) are so helpful & friendly. It’s worth going a little out of my way to shop local here.

This is by far the nicest Key Food in this part of Brooklyn! Clean, wide aisles, sleek décor, and a wide offering of imported, gourmet, and kosher items makes this store a winner in my book and an absolutely enjoyable shopping experience.
The store offers a wide array of kosher products I don’t see elsewhere too often– a baklava from Paterson, NJ with a hechsher, and a huge array of frozen ice creams and desserts, including many smaller, vegan/​parve labels. They carry a complete line of Earth Balance, bAckerman’s and Zomick’s products, SO Delicious, and many other labels that often cannot be obtained in other neighborhood stores in Brooklyn.
I am also fond of the British products they carry– Cadbury, Colman’s, Heinz salad cream, and many other products. This store is definitely conscious of the need to accommodate the international palate.
The owners of this location have definitely gone out of their way to create a more elegant, refined, diverse shopping experience, and they definitely succeed.
I actually go out of my way to shop here when Key Food is running specials, and I end up spending at least 45 minutes perusing the aisles. I wholeheartedly recommend this store.

Store sells old product, outdated product.
Managed very poorly and help barely speaks any English. I heard they only employ illegal aliens.
The management and owner is rude. When I tried to ask about selling outdated product he told me to get out of his store.
no stars deserved… there are better stores in Bay Ridge. Don’t waste your time.

Highly controversial supermarket going all the way back to the point when it was being planned and conceived; built and constructed; and (at least for me) it continues to cause dilemma now that its operating.
On one hand, I am ecstatic that I have a ‘regular’ supermarket near me now; allowing me to cease shopping from convenience-​stores and bodegas. Its bright. Its cheery. Its spacious. Its accountable to my complaints if I have them.
On the other hand, I don’t want to see independent mom&pop stores go out of business because of this place. It doesn’t ‘do it all’; doesn’t service my every possible need. Glad to see the indie stores nearby still hang on.
The construction was just bizarre. Its mystifying why they could only obtain a structure *across the street* to re-​hab as a parking facility. This is going to get someone seriously injured sooner or later, as customers are forced to walk their carts and their kids across a busy street to get to their vehicles. Meanwhile there is a VAST and beautiful furniture-​warehouse RIGHT NEXT DOOR which –as I predicted at the time – is now vacant. If this property could have been acquired and absorbed into the store design, this would be one of the most massive supermarkets in Brooklyn. It would have been spectacular.
Okay, so that deal didn’t happen – there is still another property also nearly adjacent to Keyfood on the same side of the street and that lot is now also up for sale. Un-​used. Can you believe it? Hey I am glad to have this market but let’s give Sen. Marty Golden a big, wet, fat, ‘Bronx cheer’ for forging such a clumsy deal.
Next: how well does the store actually do? Well it sure sucks rope in the morning when delivery trucks block traffic on this busy street –I can tell you that.
Inside the store; I like the rich selection. I like the décor. I like the big-​busted young babes and the dusky, pony-​tailed young Latinas on the registers. Staff is overall, friendly and energetic. The place is kept clean and upbeat.
Time to call out one severe issue: the packaged meat section. Do not tread carelessly into this zone. Things are very amiss. I don’t know what they’re doing back there but the meats come out BADLY MIS-​DATED and you can find packages well past the exp date. This is a serious matter – how can a new store like this be slack when it comes to meat safety? Geezuz! Buyer beware, folks. Check every package.

I just went shopping here for the last time. When I got my food this morning, I asked for delivery. The cashier neglected to tell me that delivery didn’t start for another hour. So I wait for over an hour, and call the store. That is when they tell my that my groceries have been sitting out for the past hour. And they still have no delivery persons. I spoke to the manager, who said she would put it in the refrigerator. This is after my milk, meat, juice and yogurt were sitting in the store waiting for the delivery persons to arrive. THe manager said that the stuff was «still cool»
Unbelievable!
They don’t care about their customers.

I never actually shopped here, because I had a bad experience with the manager shortly after the store opened. I got home late one night and had to park in front of the store. The sign said no parking 7am — 7 pm. I arrived at my car huffing and puffing (cause I ran out in 30 degree weather with my hair still wet) at 7:04 am. My car was blocked in by a deliver truck and crates. When I asked if I could move my car, the manager scolded me and informed me that if I were going to park there again, I would need to move my car by 6am. I asked him why the signs didn’t say 6am then. He didn’t have a good answer for me, and he walked inside and left me to wait for several minutes before he unblocked my car.
It was too bad he ruined it for me, because the store seemed clean and well stocked. It was only a couple avenues from my old apartment too. Thankfully, I live no where near this place anymore. Oh well, I just needed to write this review, because I needed to add it to my BANNED list.

As nice of a grocery store as you will get in this neighborhood.
Valet parking and free delivery.
They also have a good beer selection.

Wanted to check this out, since I was a little upset when the one nearer my home closed down about 2 years ago.
Went here on a Sunday morning and it seems like a nice store. Very modern with hanging flat panels in a couple of locations in the store that display specials, weather, etc.
The store reminded me of the old store in some of it’s layout. (large quantity of fruits, etc. in the entrance)
The store aisles aren’t that wide, but what do you expect for NYC.
We found the selection very broad, and found everything we came for.
The deli really looks nice, and we had purchased some pre-​packaged salads.
There is currently a $ 10 coupon floating out there in some Val-​paks, if you spend $ 50 or more. I think that was good until early April, as part of the grand opening.
I think the store is still working out some kinks, as we couldn’t use a debit card in any of the lines, except one, and there was a little bit of confusion. The store manager did come over and let us know that Verizon was correcting a telecom problem, so I think those bugs will be worked out.
All in all, for size, selection and efficiency of checkout, I’m giving this 3 stars. I’m going to give it another try in a month or 2, but for now, it’s nice to have another full size supermarket in the neighborhood.