Joe’s Upscale Laundry & Dry Cleaning

It felt really personal having my laundry picked up and delivered. Joe’s is the kind of client business that they will make you happy and do the job right. The van guy was so friendly and caring and Joe on the phone is really aware of being on time but also making you satisfied. They are a little pricey. It costs $ 4 for delivery and $ 4 to use a credit card. Their pound limit is 20. My big load came out to be $ 24. Overall worth it

I called Joe’s last minute on my only day off for a pick up and drop off service. I usually do laundry on my own so I wasn’t aware that most places ask for a day in advance and take a few days to complete. I had a TON of laundry, seriously $$$$$ worth and was desperate.
The man who answered the phone (Joe) was super nice and the process was a breeze. Within an hour someone came to pick it up (Ali) and they were very courteous.
I had about an eternity worth of laundry (all my bedding, all my clothes) and one free day to do it and they somehow got it done.
I have to admit my clothes weren’t as clean as I would have liked, but I think you’re only going to get that if you do your laundry yourself. They were super nice and were the only people out of the 5 or so I called that took on the challenge. They even gave me 10% off for being a new customer and two free laundry bags. Everything is accounted for and folded /​hung with care.
This is not the cheapest route, but the prices are comparable to other laundry services, and if you are drowning in a metric ton of laundry like I was, they are a good route to go. Friendly, quick, and take care of your clothes. Would have given a 4.5 because they weren’t super clean, but clean enough.

I wanted to like Joe’s, especially because Joe is normally so nice on the phone. I use Unilocal to promote my love of places I frequent, but I felt it was important to share this story. My experience went like this:
1^st time — Friendly Joe answers the phone, welcomes me as a new customer, laundry pickup was smooth and clothes came back on time. They even give me a free laundry bag, so forgetting to return my IKEA blue bag was forgivable.
2^nd time — Friendly Joe answers the phone and welcomes me back, laundry pickup window given was an entire day (what?), no-​dry sweaters were lost and returned the following day. Annoying, but forgivable.
3^rd time — Clothes were picked up on Wednesday morning and scheduled for a Thursday return. No call and no one answering at 8pm on Thursday evening. Friday afternoon the delivery shows up without my no-​dry sweaters. The delivery man insists they are in the laundry bag. They are not. Joe says the delivery man will return in an hour. My new $ 30 microfiber towel set is also missing. Friday night, no responses or returned calls. Saturday morning, woken up at 6am to say the driver would drop off my sweaters in an hour. At 11am, I call Joe and each time get sent to voicemail. One minute later, I try the the number from my work cell phone, and Joe picks up, friendly and cheery as ever. When I explain it is me, he sounds annoyed and tells me he is in a meeting and hangs up. Three hours later, the delivery arrives with my mildewy sweaters, stretched from being on hangers for three days.
4^th time — I switched to doing my own laundry.
As other Unilocal members have confirmed, the problem with Joe’s is that it is actually a middleman, exporting your clothes to Manhattan and adding in the delivery service. If things are lost or forgotten, Joe’s is in the dark as they are at the mercy of a third party service.

One star because they do answer their phone. Second star because, if they do actually manage to show up to pickup/​drop off your clothes, they do a good job with them. But good luck getting them to show up. Going back to 5 Star Laundry!

First the cons:
The scheduling. I had to wait two days for them to pick up my clothes. I had to call multiple times, even though Joe told me he’d call me back in half an hour. After an hour I called him back, and we had to start all over again.
I could live with that, but it was an even bigger problem to get my clothes returned. Though he promised me he’d call me to schedule the return, he didn’t give me notice, and left a message saying he’d be in my area in half an hour. Didn’t get the message. So I call the next day, Joe says they’ll be there between 5 — 6. 8 o’clock rolls around and I give them a call. He tells me it’s going to be between 9 — 10. Finally calls around 10 and says it won’t be tonight. So the next night, the same exact thing happens. I finally get my clothes at 11:50 on a work night. And because I was waiting the whole time, always being told they’d be there soon, I couldn’t do any of my «getting ready for the next day» prep until they were here. It was a major inconvienence. So it was several days from the time my clothes were ready to be picked up until they were back in my apartment. And worse, I had to completely give up all my plans for three entire nights. Obviously, that’s not a time-​saver compared to doing your laundry yourself.
Now the pros:
The clothes were laundered and folded very well, and to my specifications. Everything’s wrapped in plastic. I’ve never enjoyed folded underwear in my life (I guess I’m uncivilized) so that was a nice surprise. Also they know not to ball your socks, since it hurts the elastic. Both Joe and the guys he employs are SUPER nice. Like, too nice for Brooklyn, it’s almost unnerving. I’m only up one flight of stairs but they insisted on carrying my bags up for me (and didn’t drag them).
The cost ended up being cheaper than when I do my laundry myself at the local laundry mat. I assume that’s because I probably over-​sort and use lots of little machines when I do it, and I didn’t want to bother with that with a laundry service.
Overall, I was impressed with the quality of the work, the price, and the politeness of the people involved. I will likely give them another shot, and hope they can stick to their promised pick up and delivery times.

This is the absolute worst laundry service I have ever used. They lost my clothing, laundered items that were obviously meant to be dry cleaned, and lied about it REPEATEDLY.
If I had more time and energy, I would have sued them for their wrongdoing.
STAY AWAY UNLESS YOU WANT YOUR CLOTHING DAMAGED

Ok, so brief update.
— Yes, the customer service is fantastic.
— And yes, «joe» and the guys that pick-​up and deliver are gracious.
— And yes, my stuff was folded nicely.
But…
— Laundry came back not smelling freshly laundered-​ish.
— Towels weren’t as soft as when I wash them myself
— Pretty sure they had new bleach stains (I need new towels anyways)
— Items to be line-​dried came back soaking wet (albeit folded).
— My underwear now smells like french-​fries.
(Please note, I gave them my own tide, downy and color safe bleach so that they could USE IT. Why didn’t they use my stuff??? Its free for them!)
Thinking maybe they outsource the stuff, because a tag written completely in chinese characters & the word «Joes» (in english) was attached to my stuff. If so, very savvy business idea. Wish I had thought of that. But hey, if they do the picking-​up, driving, and dropping-​off– that’s alright by car-​less me.
Nonetheless, I’ll definitely use their services again, sure beats doing 50 lbs of laundry myself. Maybe it was just an off day? Or maybe i’m just super uptight about my laundry? (my mom has spoiled me!) And plus, the owner/​manager is extremely pleasant and that counts a lot in my book.
Yes Joe’s, I’ll be calling again– because overall it was a great and efficient service. Thank You.
Now, if I could just find an apartment with a washer/​dryer in the unit (a miracle in my neighborhood)…

thank you very much my clothes you did a great job with them. very soft well folded well organized i like your professionalism thanks a lot. Will recommend

I used this place today after searching for a delivery laundry place for a while. I called them this morning and they had someone out at my apartment picking up the clothes in an hour and a half. SIx hours later they had the clothes back at my house neatly wrapped in plastic and neatly folded. The driver and the owner were both very professional. I recommend this place to anyone who is tired of the bad customer service that comes with delivery laundry.

Joe’s pick up and delivery laundry service is hands down the most worthy thing to spend my hard earned dollars on! At 90 cents a lb., I only have to struggle to heave a months’ worth of laundry across the length of my apartment, and poof! no more than 24 hrs. later, it all comes back perfectly clean, not over-​soaped, beautifully folded, and intact. I actually lose more items doing my own laundry — in over a year of using Joe’s, they never lost even a single sock. Once, I thought a dress was missing, but it turns out I was the idiot and had it the whole time. In the meantime, Joe himself called daily for an update on whether or not they had found it, and how they could compensate me.
You can call for a pickup and have someone come by the end of the day. It really doesn’t get any better than that, and to top it off the pickup/​delivery guys are always very professional and pleasant. I don’t know how they are consistently so nice, esp. given that they pick up as early as 7am, drop off as late as 11pm, and service ALL of Brooklyn!
They also offer pickup/​delivery dry cleaning, but I never tried that part of their service.

Joes Upscale Laundry charged my credit card for services I never used. That was July! I had my bank reverse the charges until I could get Joe to get his bank straighten it out. Joe had assured me it was taken care of (it two weeks of calling him and reminding him). He said this HAS NEVER HAPPENED BEFORE. He was putting safeguards in to ensure it would never happen again. He gave me his most sincerest apologies. Here I sit on Oct. 2^nd and I still do not have my money back. My bad for letting it go this long/​far, but Joe is a capable fast & smooth talker… BEWARE!
I had left messages 4 days in a row and was going to continue to call him everyday until I got him on the phone. He apologized again and said that he had been out of town and that texting him is the best way to get a hold of him. He says he does not check messages that often… UM, isn’t the number I called the one on your website and printed on your laundry bag? Hmmmmm. Not sure where to turn next.
Can I report him for Fraudulent charges?

**update:
Dry cleaning. They lost it. It took them about a month to admit it. I came all the way back to Brooklyn to meet the delivery guy, who was late, and discovered he had the wrong stuff. He told me, «I’ll be right back!» and he never came back! I had to go back to Manhattan that night for an art show, I was late, and needless to say pissed off. They offered to compensate me, but I expected they wouldn’t match the exact value (the only stuff I dry clean is the expensive, designer stuff), so I told them I’d rather wait. Low and behold, another month later, it turns out someone paid for it, and promptly went to Spain, and upon returning turned it in. BUT, I still don’t have my clothes. They also can’t seem to get the billing straight, and were asking me, «what color my laundry bag was.» Dude! Anyway, after this fiasco, I think I’ll be going to the laundry-​mat that finally opened up across the street. Free dryers right now.
That being said, if you are in a time crunch, or sucked into the vortex which is work… they are nice guys. I’d still recommend them. Just make sure they have your billing info straight. Word.