HSBC

Meh.
I had opened an account way back when I traveled to Paris for a study abroad program for school. A friend suggested I open an account so that I wouldn’t have to pay the high rate to convert my dollars into euros. I would just use the HSBC atm to withdraw money. And yup, it was a good idea.
However, as a bank here in the US, it’s meh. There are not many convenient locations nearby. The hours are horrible if I needed to use the teller services. They close at 4… I’m sure the employees don’t mind.
At this location, it can get busy, with long lines and only two tellers working. I end up mostly using the ATMs to deposit cash. Unfortunately, I’ll still be using HSBC despite all the negatives.
They closed two locations in Brooklyn. I hope they don’t close anymore.

This is one of the worst banking institutions I’ve ever seen and experienced in the United States — the branch staffs and manager would actually allow (intentionally) huge crowds and long line of people standing and waiting in the lobby while having 5 – 6 persons inside the bank counter doing other business and keep just 1 window open for customer. When it comes to quality of customer service, banks like Citibank, BOA, are muh better than HSBC in general, but this particular HSBC branch is one of worst of the worst — from the unprofessional attitude of the receptionist lady at the front desk towards those non-​English speaking community customers, to the non-​caring tellers behind the window taking their time in the world to process the simple task while a bunch of people waiting constantly, repeatedly and almost daily. The management need to either step up and change the environment of customer service here, all I’m switching my bank once for all next week (and while waiting online, I’m constantly hearing customers complaint, how could just one window be openning, while 4 – 5 tellers are behind the glass, and 30+people are still waiting online!!!). This bank is ridiculous, bank elsewhere seriously!!!

HSBC, where you can grow grey hair by waiting on line and white hair by talking to their unknowledgeable tellers. The bank world is now a better place-​thank you HSBC.

Very bad service at this location. The staff was very not nice to an elderly when he asked questions. I waited at the information dest for 10 min and no staff show up.

Basic bank nothing special.

This place is serious high volume traffic depending on the day and time.
Locals rush in and get loud either chatting amongst themselves or with the clerk.
The teller service is okay, but the service is pretty slow. The desk representatives are helpful though, one of the slight bright spots.
Thankfully, I only need the ATM service. Go in, deposit/​withdraw, and get the heck out.
Good spot for quick ATM handling seeing how you may be on the go to the bus stop or subway station that’s a few meters away.
What to possibly expect out of a bank that’s smack dab onto 8^th avenue? No high expectations from my end.

I use to love their online banking HSBC Direct before they changed it to HSBC Advance, now with a ridiculously low interest rate. But it still has the advantage of making transactions at any HSBC ATMs compared to other virtual banking. I do not like waiting on line for a teller here the line is incredibly slow, too many people and too little employees.