HomeEverything

Sadly, the Unilocal reviews are SPOT ON! I purchased several appliances from Home Everything because of the price and waited and waited for the items to be delivered with false promise after false promise. We finally received our items and went about our merry way. Now, our washer is broken and I cannot get through to Home Everything or their warranty company Buyers Protection Group (BPG). I’ve been calling for the last three hours and I keep getting voicemail. No one has called back and no one is at Home Everything. They may have gone out of business? Terrible customer service, dishonest people and ruthless in terms of lying and no having any remorse — so smug you wish you could punch them! I guess I have learned the hard way that I should have read Unilocal first!

We purchased a 5 year extended warranty with our washing machine. When it broke two years after purchase Home Everything and the Buyers Protection Group that supports the warranty is no where to be found. Even if you cann get through the phone system the emails and messages are ignored. Don’t use this company no matter the savings.

AWFUL web site! The basically stole my money. After waiting for over a month for my washer/​dryer to ship, they cancelled my order because the appliances were out of stock. They made no mention at checkout that the item was back-​ordered or that there would be any delay in shipping.
The worst part is that they refunded my money, and promptly took it back. I received a form letter stating that there was a «dispute with their merchant processor» and that I would have to dispute the charge with my credit card company. When I called their customer service about this they were rude an unhelpful. It is 2 months later and I am still waiting to get my $ 1600 back.
Their phone line is shut off now, but their website is still up — ready to accept money for stuff they are not going to deliver.

As of today January 13, 2012 I have been debited twice and credited once for an order that was not fulfilled.
September 22, 2011 order placed and confirmed, promise to send LG refrigerator within 3 weeks.
October 18, 2011 credit card debited, shipment scheduled.
November 12, 2011 after attempts to track order — letter from Home Everything saying that order could not be fulfilled.
November 12 refund and same day DEBITED again.
I have been trying for 3 month to have this dispute resolved, with Home Everything saying that they cannot do anything.
Will never again use this merchant

OMG, I should have read the reviews before we placed an order.
Ordered 4 pieces of major appliance in August (refrigerator, cooktop, range and dishwasher). This has been an epic nightmare since day one.
Cooktop and range came with missing parts, my super had to run out and buy replacement.
Dishwasher was said on backordered status for two weeks, two weeks turned into two months and finally after almost daily phone calls and hours spent, finally got it after three months.
Called them many many times and asked for insured delivery company as our building requires it, each time homeeverything warehouse sends their in house one person delivery guy with no insurance whatsoever. Our building turns them away, and more waiting.
Returned refrigerator (to be fair, we ordered the wrong model), got charged delivery fee both ways, plus 15% restocking fee. To this day, after four months, still haven’t gotten our refund for the returned unit. Homeeverything said there was a problem with credit card processing company.
What a scam, what kind of major appliance store cannot process a refund? They owe us $ 669 and would not refund it. We are disputing with our credit card company, filed a complaint with BBB. We will take them to small claims court if this is not resolved.
STAY AWAY! There are better place to order appliances. This is NOT the one!

Stay away! The prices are low and reflect exactly what you get from this company. I paid in full and was promised 3 different delivery dates (the last two dates I only found out about because when they’d completely missed the first delivery date I had to call to figure out what had gone wrong — absolutely horrible customer service and communication) before they decided to issue a refund (again, they never contacted me to let me know about the change — I had to research why I was still out money and without a product to show for it). The day after they refunded the original purchase, they recharged my credit chard without my authorization. I contacted them to straighten it out but they told me to just contest the charge on my credit card statement. Are you kidding me? Don’t waste your time with the company — it’s nothing but a headache.

Never expect the company to take initiative to contact you if there is ever a problem with your order. You need to be proactive to get any response, feedback, even a refund. Very shoddy customer service and severe lack of attention to detail:
I was looking to purchase dishwasher salt, apparently an item that is very difficult to get in normal supply stores. HomeEverything came up in Google Shopping as having this 4 lb bag of Bosch dishwasher salt. $ 24, all inclusive. This was on October 6^th. I get the email confirmations and see that my card was charged on the 7^th. By October 20^th, my item still hadn’t arrived. Even with economy shipping, I thought that was slow. I also never heard anything from the company. I get a response back stating that the item was out of stock (interesting that the website didn’t say that) and that it had to be ordered from the factory. But then that item came damaged, so they had to order a new one before they could ship it out to me. Um, excuse me, but we’re dealing with ONE 4 lb of salt. Were they honestly telling me that they only ordered 1 bag to then ship to a customer? How big is their warehouse? The size of my bathroom? Anyway, fast forward to November 9, more than ONE MONTH after I first ordered the product. Note, the company still hadn’t initiated any contact with me regarding the status of my order. I again asked what was going on with the shipment, and the reply I got was:
«Hi, I am sorry for the confusion with your order. At this time we do not have the product available to fulfill this order, under our policy we issued you a refund in full. If you do not see the refund post within the next 72 hours we suggest opening a dispute with your credit card for the amount charged. Once again I apologize for this inconvenience. Thank you, Tom»
What if they were dealing with a customer who wasn’t so on top of everything? I happened to be in the middle of moving, doing construction in my new home, and taking care of a toddler and my pregnant wife. So in the month and change it took for me to spend some time on this order, this company could have paid more attention to their flubbed order and took the initiative to contact me with an update on what was happening with this one package of dishwasher salt. It’s been awhile since I’ve seen a company this disorganized and with a server/​software/​customer service system that is so manually driven, lacking any automatic parameters that should go in effect when errors in orders like this occur. And based on the other reviews on this site, it seems like I’m not the only one experiencing problems.
Nevertheless, I did get a refund, but again ONLY after I again initiated the conversation and asked for a status on my order. Here’s the kicker, if you search for the item on their website, it still says that they have it and it’s in stock. Never – ever – buy anything from
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DO NOT BUY from them. I wish I had looked at reviews before placing an order.
Our sad story, similar to everybody else: Order placed on ⁹⁄₄. Credit card charged. It was supposed to be in stock, but we got an email a few days later that it was on back order. On ¹⁰⁄₄ we receive a phone call that the order is finally in and will ship in 7 – 10 days. We never heard from them again.
I had to email and call up several times to find out the status of our order (on their website it was supposed to ship by ¹⁰⁄₁₄). An employee finally sheepishly told me that the order was supposed to ship but it had not because they had not managed to fill their truck. I have just spoken with another customer representative, Rich, who assured me that the order will ship from their warehouse tomorrow. I have also tried to reach them by email — my contact was Steven C, who was extremely rude on email.
We will see if that happens. I will update my review accordingly. For now they get one star, but they deserve zero.

This company isn’t worthy of even one lousy star… only a middle finger! Sorry, but this company has been a nightmare to work with. Actually, they do not even work with you at all! PLEASE save yourself a headache and all the lies from this horrid s$$$hole, and DO NOT order anything from them!!! Please believe me when we (my husband and I) say to spend the extra money on another well-​established and trustworthy company!
My husband ordered four GE Café appliances on Sept.1^st for our kitchen. (Needless to say, we paid them a pretty penny to get the appliances we wanted.) We are currently remodeling our kitchen and are waiting on these pertinent pieces! However, it is now nearly 2 months later, and still NO appliances. My husband has called/​emailed multiple times and each time, the customer service has been extremely unhelpful and lax. After about one month, we still had not even received a confirmation that our order had been processed! On the website and order confirmation page, it states, «7−10 business days.» Bogus.
So, he called again to follow-​up with the order and the business was closed for three business days for a Jewish holiday. So, when Monday rolled around, the rep told him it should be shipped on the 12^th (in another week). Waiting patiently after two weeks, nothing!
Another call was made, and this time the rep said, «oh, the order has not been shipped yet. It will be shipped when our truck is full. Probably on the 31^st.» Whoa! Excuse me!!! When I heard this, I was LIVID!!! I grabbed the phone and demanded the supervisor!
David Johnston came on the line, the supposed Manager of this fraudulent place. I thoroughly expressed my concerns/​opinions, (as did my husband), making sure to quote their very own «promises» and contract statements from the order confirmation. David listened, and of course, stated that he completely agreed with me. He promised that our order would be shipped the following Monday, even if the delivery truck was not full. (Whatever that means. I do not give a damn if the truck is full or not, we were promised a delivery of 7 – 10 days from order!!) Urgh!
After a near heart-​attack, the following morning my husband checked his email and had an email from David with a shipment confirmation on our items. But, wait a minute, it sounds like a relief, but it’s not. The nightmare ensues! As my husband looked further at the order, he noticed it only listed three of the four appliances and thought that it was odd. So, he called right away. Ironically, HomeEverything was closed and the answering service said they would be closed for the next few days AGAIN for another Jewish holiday. Now what??? So he called the delivery company and notified them of the situation. They said they could not do anything and that we would have to wait until they opened to let them know!
OMG!!! Completely ridiculous and now I am convinced this place should be reported to the BBB. Enough is enough. As we continue to wait until Monday to call to once again follow-​up, our kitchen is close to being complete, but without our appliances! We are trying to hope for the best… that is our three appliances actually arrive at our doorstep in excellent condition and hopefully our forth item (the dishwasher) will soon follow. But, needless to say, I am not convinced that anything good will happen from this place!
So, here we sit and wait even longer (because essentially they have you by the balls, given that they immediately charge your credit card upon purchase, and if you cancel there is a 15% re-​stocking fee!)
This true and frustrating story shall be continued… no matter the outcome… in the meantime, please don’t waste your time on dealing with these people! Go to the next store for your purchase, even if it is more expensive!!!

Yep … I couldn’t agree with everyone more. I wish I could give them negative stars. If you read no further, please pay attention to this: DO NOT BUY ANYTHING HERE — YOU WILL REGRET IT!
We ordered two appliances back in mid-​August and we are still waiting for the full order to arrive. 2 – 3 weeks shipping my ass. When I first began calling in September and asking HomeEverything about where the hell our order was, they claimed they never have these kind of shipping problems and assured me that my situation was just a freak incident. FINALLY one appliance just arrived Friday, but where is the other one?! I called FedEx and gave them the tracking number that HomeEverything gave to me because their online system didn’t recognize it. FedEx advised me that no second item was ever shipped or picked up from HomeEverything. Shocking. I’ve called, I’ve written, I’ve complained. All they do is keep throwing free extended warranties our way — which based on my experience so far, I’m pretty sure aren’t worth the paper they are written on.
This has been BY FAR the worst experience we have ever had buying ANYTHING from a store. HomeEverything has fumbled things every single step of the way. We have to pay an electrician to come out and wire/​install these appliances and now we are going to have to pay him to come out TWICE because HomeEverything SUCKS. Oh, and by the way — THEY CHARGED US IN FULL THE DAY THE ORDER WAS PLACED. Yep — they’ve had our money for just about two months now. Who the hell does that? Not only will we never order from them again (unless they do something REALLY incredible to make up for all of the inconvenience and b.s. they’ve tossed our way), we will be contacting the BBB to make sure this sham of a retailer is not allowed to continue these practices forever. Best to pay a little more and avoid the endless hassle of dealing with HomeEverything.

If I could give this company 0 stars, I would. I ordered a drain hose for a washer a *month* ago and still haven’t received it. I called a week after order and was told that the shipment would go out shortly (a few days later). Now, nearly a month later, I still haven’t gotten the part. I’ve been without a washer this whole time and it’s all due to a deceptive company that should absolutely be out of business.
Seriously. Reporting these people to the BBB. This is the worst experience I’ve ever had ordering anything online from anybody.

Terrible company. I ordered 2 bathroom sinks. Checked weekly on order status, always told 2 more weeks to ship from the manufacturer. After 1 month, my bathroom remodel is ready for the sinks, they still said 2 more weeks. I checked with other companies, they all said the item is shipped directly from the manufacturer in 2 days and the manufacturer has it in stock. I told HomeEverything this information, they still would not change the 2 weeks more to ship. Obvious liars and poor customer service. I cancelled the order and ordered from another company that is shipping it in 2 days.

I’m being generous with one star. I’m only echoing the sentiments of other customers on here. If you have more than a month to wait for your applicance and no need to ever call and speak to a service rep, go ahead and save a few bucks.
I called 8÷9÷11, the day after we placed our order for a natural gas grill. I was told delivery time would be up to 3 weeks. There was no indication of shipping time when we ordered. We were hoping to have it for a party before then, so I requested a cancellation of the order for this reason. The rep said, «What if I could get it to you in 2 weeks?» Having it the 23^rd would be perfect — time for installation and a test run! So, I didn’t cancel the order and was told that it would ship the following week, and to allow 3 – 5 business days for delivery. I called again the following week to confirm the new ship date and was told everything was in order for me to have it by the 23^rd.
I called a third time today to see that it had shipped and was told that it wouldn’t ship until Thursday, ⁸⁄₂₅ — the ORIGINAL date they had given me. Despite two calls, nothing changed, even though I was lied to and told it had — TWICE. They are unscrupulous and probably don’t deal with individual customers a lot. Builders may have the patience and tolerance for this, but I don’t.
They are dreadful. I wish I had checked Unilocal before we ordered the grill. There is no more than a two-​star review for good reason. This place is awful. Stay away. Even if you do have the time. They’re dishonest and not at all customer oriented.

An absolute crap merchant. Fraudulent information regarding their policies at time of purchase. Bogus form letter emails trying to solice unsuspecting customers. Immediate transactions of purchases with a 2 month delay before shipping. Customer servicesrepresentatives reading standard responses to obviously common customer complaints.
We ordered our grill on June 8^rd, 2011. At no time during checkout did it state that «It may take up to 2 to 3 weeks to process your order.» We received an email confirming our order and stating that it may take 2 to 3 weeks to process your order per our policy and an additional week to ship thereafter. On July 4^th, my wife made a status inquiry and received an email stating our order is scheduled to leave their facility during the week of July 11^th at which time we will receive an email with tracking information.
By July 14^th, we still had not received any tracking information and we made another inquiry. We got the same form letter response as we did on the 1^st inquiry.
On July 25^th, I stepped in to make a phone inquiry. My intentions were to cancel the order and go out and purchase a BBQ before our summer is over here in the Northwest. I was told by David Johnston that he would personally make sure that our BBQ would ship on July 28^th and so I gave them 1 more chance.
On July 1^st, I called to confirm whether or not it shipped and was told that it did and to expect an email with tracking information 2 to 3 business after shipment. I told him that it already has been 3 business days. Fortunately, we received an email at 12:49pm PDT on July 1^st with this information.
«We are pleased to inform you that your order has been shipped. Below is your order detail as well as the shipper’s tracking number for this shipment.
Please allow up to 24 hours for the tracking information to be available on the shipper’s website.»
On July 3^rd at 7:22pm PDT, I tried to track our order and was whisked away to a website with our order information but upon entering all required data, it did nothing at all, literally. Still no information as to whether or not it truly shipped.
However, on this 3^rd party website, it states that the estimated ship date is 08÷03÷11.
They have had money in hand for nearly 2 months now and we still haven’t a clue on the status of our order.
The only reason I gave them 1 more chance is because I’m scared to think how long it would take for them to refund our money or if it ever would.

Horrible Horrible Horrible… can I say more. Ordering is easy and prices are great. But try canceling or returning something. I canceled my order 3 weeks ago for a washer and dryer (canceled the DAY AFTER it was ordered) and 3 weeks later am still waiting for a refund. They keep saying it was issued but everytime I call, they say they will issue it that day. Anyway, finally got my CC company involved and hopefully will see it in a day or two. Ask every other competitor company about HomeEverything and they will tell you the reality about this company. Don’t order from them — VERY DISHONEST CUSTOMER PRACTICES.

buyer beware!!! do not buy anything from these guys! terrible customer service. extremely rude. lag time on shipping is unbearable. had to cancel. they still haven’t credited my credit card back yet two weeks later. basically fraud. b.e.w.a.r.e.

I ordered a Range on 6/​13, with a shipping date by 7÷5÷11. July 6^th I called them and they said my Range has been sent, I told them to tracking number, he said, would send email to me the next day, until yesterday, now I have not received email! I just call them, they said Range not sent, sent to wait until next Thursday, July 20 to receive. I told them that I have waited a month it! He said you’re right is to be so long! I said that you do not write to the webside how such a long time! He said I had told you will be sent next week, you do not need to wait! ! ! ! Mad at me! ! ! !Do not know this is not a lie, to wait until next Thursday to know!

After waiting over a month for my order to be delivered, I finally cancelled my order. If anyone is even thinking about ordering from this company I would asked them to please reconsider and order from a different company. After numerous phone calls were I was made to wait sometimes over 30minutes just to speak with someone, only to be told «it will be deliver next week» or some other lame excuse. I cancelled my order and I’m still waiting for my money to be returned. It seems that they take their sweet time when it comes to returning your money meanwhile they charged my card the minute the order was placed in though I NEVER RECEIVED MY ORDER. Please, please stay away from this place, believe me, I wish I had.

I ordered appliances from Home Everything on two separate occasions. Both times, their price shined, but their customer service was absolutely terrible. Although price is typically the most important factor when ordering appliances, I will be taking my business elsewhere (even if it costs more) because it is just not worth the aggravation.

Placed an order from them Jan 2011. When it came to the sales part they would call and offered customer service but once the sale was complete there was no follow up. The order status on their website is not updated. I received only 3 of the 4 items that I ordered and was never informed that one of the items was on back-​order. Maytag was phasing out this item and has no done so yet home-​everything still has the item on their website.
After several phone calls and being on hold for several minutes I spoke with an employee that the replacement would be shipped in a few days. The next email I received was one stating this item was discontinued, which was not true and I confirmed this with Maytag.
It seems to me that Home Everything has not intentions of filling this order and basically keeping my money. If they contact me and prove me wrong and fill this order then I will update this review. I cannot believe these people are in business nor that they are allowed to operate when they basically steal peoples money.
I would not recommended ordering from them. I made a penny wise, pound foolish mistake.