Heavenly Crumbs

Two stars due to the poor service. Visiting NYC for my sister’s birthday and called 4 days prior to order the cake. According to their website, a 6″ birthday cake is $ 25…however I was charged $ 45 plus a paypal processing fee. Not cool. On top of that… when I called to confirm I was getting a chocolate on chocolate cake (the invoice I received said vanilla), the woman (with a sassy attitude) said there would be an additional charge for chocolate. Who the F charges additional for chocolate? How are you still in business treating customers this way? Surprisingly the cake was pretty good… rich and oily. Still, i wouldn’t recommend.

With so many other great bakeries around, I will never give this place my business again. I love surprising people with cakes, birthdays, anniversaries, celebrations etc. So I spend a lot of money on cakes. My favorite bakery moved so I decided to give this one a chance. It was an easy eatable image for an anniversary but when I went to pick it up, it was a small image of the picture in the middle of a cake for 50. Not at all what I wanted. The whole cake should have been the eatable image. But it was too late so I go to pay for it which was a great amount of money. I showed the staff member my Unilocal 10% off first order discount and she said no. That it was only good for a birthday cake even though it did not specify that on the Unilocal page. She said because they put so much time and effort in the custom cake the 10% can’t apply. As if they don’t put any effort into bday cakes and isn’t an anniversary a birthday anyway?
Business is business whether it’s a birthday or anniversary. A cake is a cake and when you offer 10% off of a first order, your business should honor this no matter what. I will tell everyone I know that asks me where to go for cakes… absolutely DO NOT GIVE YOUR BUSINESS HERE. They are not a fair business. Horrible customer service. The cake tasted meh anyway. No heart or love in it.

The cupcakes are very tasty. Which is why I keep going back. The owner was not warm or friendly a few times when I went in. But I ignored it and she softened up over my numerous visits. What can I say? I’m a sucker for a good cupcake.

So your Unilocal info says 12 – 5 on Sunday’s & I walked over 10 blocks in the freezing cold to arrive at 2:48 & find your location is closed. Really? This is truly unprofessional & I’m disappointed because I really had high hopes for this place but if you cannot run your business decently than maybe you should consider taking a few courses in professionalism?

This little bakery packs a big punch. The passion fruit cupcakes?! Undeniably good. Once I wanted these cupcakes so badly that I trekked over to the store before a flight to China. Yes, it’s a pretty fat move to take four oversized cupcakes on an international flight when you’re already fighting with your carry on, but at the time I just couldn’t escape the temptation of these moist, tart and sweet mouthfuls of deliciousness.
My friend’s mother had the passion fruit layered cake for her birthday a few years ago, and boy, the table was impressed. I’ve also tried the triple berry cupcakes and lemon cupcake with lemon frosting. They were both good, but, as you might be able to tell, I’m quite partial to the passion fruit.

Was so excited to read about a great bakery in the neighborhood. Tonight I was feeling like I wanted to treat myself because hey it’s the weekend… I walked about 4 blocks to the store and their were customers inside, it was 6:25 the woman rudely told me they were closed… I began walking away and thought ya know what they should know their hours may be incorrect on Unilocal and Google — I went back and let the woman know and she staged blankly and rudely at me and did not respond. I don’t want to give a place like this my business, whether they have good cupcakes or not…

I love this place. She is the best. Cake are very good. There is not a type of design or cake she can not do.

Yummy! I asked for chocolate on chocolate and I got the epitome of my request! Thanks!

I called the day before my son’s 25^th birthday and was greeted with absolute courtesy and genuine willingness to help me pull this together in 1 day. Had to wait a short time when I arrived to pick the cake up and was offered a complimentary cookie in a very inviting atmosphere. Price was incredibly fair and the cake was everything that I had hoped for and beyond what was promised. Beautiful, simple design, as I’d requested. Ultra-​moist cake and perfectly sweet buttercream… couldn’t ask for a more perfect cake for the celebration. A young lady who was working in the shop actually walked around the corner with me to my destination because I had a lot of other packages to carry. Amazing service and very much appreciated. Thanks so much for a perfect cake and a great experience. I’ll be back!

They keep me coming back. My go to cake shop. The little shop that could. I could go on and on.

Heavenly Crumbs is a sweet little shop with rich and delicious cupcakes, brownies, cookies, and wet breads (banana, etc.). I’ve had a few flavors of the cupcakes over the years and think the German Chocolate is supreme. Really moist chocolate cake and gooey coconut frosting. You will run your fingers over the box to get every last bit good. Vanilla and chocolate cupcakes also have delicious cake, but the frosting is more of a fluffy whipped buttercream and I prefer a denser icing. Really that’s just a matter of taste, though.
If the individual cupcake sized cheesecakes are in get a berry one! So good. Be sure to let it rest to room temp, I was overeager once and it was gummier than usual as a result. Chocolate chip cookies are perfect for breaking and dunking in milk. The brownies are a flat, fudgey, decadent dream.
Service has always been really friendly, with the owner making a genuine effort to have substantial conversations. The vibe is very casual, like being part of someone’s home. I dig it, a great spot to have in the neighborhood. And if I’m not mistaken, the shop is woman of color owned!

I am generally not a cupcake person, but Heavenly Crumbs’ cupcakes take it to a whole new level. Fresh, creamy, flavorful, made right there in that tiny little shop. And it’s a woman owned business, one more reason to support it (read: have cupcakes for desert more often).

I needed a birthday cake for my son’s second birthday, and my first baker was completely unprofessional! With a week’s notice, which I didn’t think was enough time, Shannon came to my rescue and did an AMAZING job. Everyone loved my son’s cake. My husband also chose this bakery to get my birthday cake. It was really good as well. This will definitely be my new bakery. Plus Shannon is super nice and funny :)

Cupcakes and cakes are just ok. The owner is rude and shouldn’t deal with customers if she doesn’t have the temperament for it.
I came in and got a red velvet cake for a gender reveal party the same night. The cake was plain white and they said they would be happy to add a small inscription and a few flowers. Thinking I lucked out, I thanked the owner profusely. «this is what we do» she said sweetly. She said she needed 10 minutes.
I came back 40 minutes later and the cake was not done, so I waited and chatted with other customers. The cake was very pretty and I again thanked her. I noticed the flowers and writing were all in the same color. I said it was beautiful and asked if she might have some white icing for a few accents.
She got an attitude and told me that it wasn’t a custom job and that I should have been charged more (what– the cake was blank and the inscription and flowers were pretty minimal. also, if there was an extra cost, I would have paid it happily, but it was never raised). Very unnecessary– a simple no would have done and being spoken to so rudely when preparing for an event is a downer. Also a bit embarrassing to be spoken to like that in front of a crowded shop when asking such a basic question.
The cake was fine but not worth navigating the owner’s rudeness. The cream cheese frosting was good but the cake itself was below average. Plenty of other bakers with better products and a better attitude on offer. No thanks.

I found myself in a predicament the day before Thanksgiving. I was without a birthday cake for my wife’s fiftieth birthday, the following Monday. Being a rookie, I didn’t know that custom-​shape birthday cakes had a two-​week turnaround. Well, off to Unilocal I went.
I live in downtown Brooklyn and there were a couple of well-​recommended places nearby, one only a few blocks away. Each call went the same: «I’m sorry sir, but it really is too short notice.» Understood, I get it, my bad, but I need a cake! So I make one last call to a place called Heavenly Crumbs and the woman who answers says, «I can do that.» That was the beginning of a very happy story!
My wife loves hats and she’s recently just started to fall in love with the guitar, so I was thinking a cake in the shape of one or the other. Once I arrived at Heavenly Crumbs, I met the woman who I’d been speaking with on the phone, who turned out to be the baker/​proprietress, Shannon Pridgen or SP, and she suggested a cake in the shape of a hat, with a hatpin in the shape of a guitar! Problem solved!
SP was a delightful consultant and guided me through the process in a very calm, knowledgeable and insightful manner. I was totally at ease the whole time and knew that the universe had ultimately delivered me exactly where I needed to be.
Come Monday I picked up the cake and it couldn’t have come out any more beautifully! A red cap, my wife’s favorite, designed from photos I provided, with a guitar hatpin that looked exactly like my wife’s guitar, again, painstakingly replicated by SP from a photo I provided.
During our dinner celebration with fifteen guests in attendance, we cut the cake and it was even better than it looked! My wife was floored! A delicious red velvet cake, again, my wife’s favorite, with a cream cheese icing that was absolutely sublime! I must have written down the number of Heavenly Crumbs for interested parties a half dozen times throughout the evening!
I can honestly say that Heavenly Crumbs is a world-​class venue owned and operated by a world-​class pastry chef. The next time you need something truly special or maybe just a little something to satisfy your sweet tooth, take a leap of faith and visit Heavenly Crumbs! You won’t be disappointed!

The cupcakes have a really wonderful texture-they’re not to cakey. I loved the German chocolate cupcake.

I absolutely LOVE this place! I get all of my cakes and cupcakes from this bakery. The cakes are as beautiful as they are delicious! I
I must add that Shannon is amazing at working with last minute orders. One of the cakes was made the same week of my event!

New to the neighborhood, I needed a last-​minute birthday cake for a family member that was popping into town. I found Heavenly Crumbs was close by and drove over. This was the day before Thanksgiving and you could tell they were cranking out orders for their faithful customers. At 3:00pm Shannon offered to make me a fresh cake that could be picked up at 7:00 — Unbelievable! The customer service alone was worth 5 stars.
The cake was absolutely astounding. It was a Red Velvet Cake and it was moist and delicious. It was decorated in Fall colors with leaves and flowers and it was gorgeous. The frosting was silky smooth and not too sweet. Even the edible frosting leaves were delicious. I’m barely compelled to leave reviews but couldn’t help myself here. Amazing people and bakery. Get over there and get some!

Heavenly Crumbs is right across the street from my bus stop… so one day, after waiting extra long, for the 52 I decided to abort that mission and get a cupcake.
I tried the chocolate oreo cupcake. The cake was really tasty. very moist… I didn’t enjoy the frosting at all. It was thick, and kind of pasty and grainy. I don’t know if the grainy-​ness was 100% from the crushed oreos, but it wasn’t pleasing to my mouth. I actually scraped it off… that’s a first for me. The cupcakes also weren’t really that pretty… Looks like the tins were overfilled and they all had these flat mushroom looking tops.
Anyway, the cake was delicious. The woman working was very sweet, but I’m not sure I“ll be back.

Pardon the late review …
(my kid has been hampering my Unilocaling skills…)
I have had the pleasure of ordering… eating. and thoroughly enjoying 2 amazing cakes from Shannon and her team — during 2012.
(let’s not forget cakes I’ve had at friends event’s over the years… all wonderful.)
June 2012 — for my son’s christening cake… From our first email contact… to telephone conversations on the weekend… Shannon listened to every single detailed request I had… countless emails going back and forth — and not once did she ever seem annoyed… I’m extremely anal — and really knew what I wanted — but also didn’t have a $ 500 budget… and didn’t have a lot of time… Shannon worked with me to create EXACTLY what I wanted — for a price that I could afford… in a 2 week time frame… something 4 other bakeries couldn’t do for me.
We had a delicious Lemon Cake/​vanilla buttercream… with a gorgeous Bible on top… including a verse I had chosen… and the most intricate cross… it was so befitting and all our guests just stared at it .with beaming smiles… Everyone went home with HUGE pieces… it was divine… moist… but firm… bright lemon flavour… buttercream was just phenomenal… I can taste it now… I was even pissed that I gave so much of it away… I even left the decorative bible top on my dining table for months after… I couldn’t bare to throw it away…
So of course! for his 1^st Birthday — in October… I reached out to Shannon again. I had found a pic on-​line of an amazing Owl Cake that I wanted… sent it over… and once again… wonderful emails… telephone conversations… to go over everything… This cake was very detailed. and I can’t tell you know much they nailed it… I was in awe… My son has had an organic diet of home cooked food — prepared by me for his entire little life… but he was allowed Heavenly Crumb’s cake… We went with a Banana Spiced cake… and it was a hit… he loved it… I loved it… and even the «non banana loving» adults present… enjoyed… even his grumpy Nana… who doesn’t like banana cake… and you know how hard it is to please grandmothers… I adore my mother… but she can always find something negative to say… but not on this…
I had also included a «smash cake» in my order — which for all you non parents out there… is a mini version of baby/child’s birthday cake — used to smash and have a complete mess with… which makes for great photos… as small as it may be… this smash cake was really an important item — as it was my son’s personal cake.
On the day of his birthday party — I had my sister in law pick up the cakes… only to realise upon her getting to my apartment —- — they had forgotten his smash cake! — and we also had a small spelling error on his Owl cake… after calling and alerting them… Shannon’s assistant — came to my apartment with the smash cake — AND. a container with the corrected letters —- AND a bakers tool for us to use… within 40 minutes… On a busy saturday morning — I think most bakeries would have told you — to come back down for the forgotten item… and/​or to just deal with the spelling error — but not Shannon… That quick response to rectify these 2 errors — meant a lot to me… and I even received an email from Shannon the following day to apologise…
I’ve already told Shannon — that she will be making all of my son’s cakes going forward — and for any event I have…
Pretty cakes are easy to come by…
Pretty…awesome cakes… that taste wonderful… are even harder to find.
Owners/​staff that are gracious. kind. and patient… — well those are just gems.
And I’ve found one with Heavenly Crumbs.