H&R Block

Made an appointment, the tax ‘professional’ was not there, had to make another booking for next day, with the ‘manager’ Diana Espalza, who was also not there at appointed time, started the process then handed me off to another ‘tax professional’ who then asked me to come back next day so the «manager» Diana Espalza could sign the papers? Day 3, I go back to sign the papers, again, Diana Espalza is not there when she said she would be there between 8 and 11. So, at this point I have learnt my lesson, and will never trust my financials with the ‘tax professionals’ at H&R Block on Flatbush under Diana Espalza.

I received a call the day before my appointment asking me to confirm that I was indeed going to make my appointment, which I thought was a gesture on their part to ensure I was on-​time and that they would have a tax professional ready for the agreed upon time.
I arrived 10 minutes early for my appointment, then watched someone else begin an appointment with the tax professional I was scheduled to see. After 40 minutes of waiting, she came to inform me that it would be another 15 – 20 minutes. That would have put my total wait time over an hour.
As entertaining as it was to watch the male employee at the front desk court his fellow female employee like a male Paradisaeidae in the dense rainforests of New Guinea, I chose to walk out and take my business elsewhere. My tax professional felt the need to explain to me that just because you have an appointment doesn’t mean you get to see a tax professional the minute you walk in the door. I suppose she had a point, showing up 10 minutes early, I expected to wait the 10 minutes until my appointment. Heck I was even willing to wait 20, but an hour? Come on.
I’ve done my taxes online with H&R block for the last 5 years, but this year I needed some extra assistance with them. Boy was that a mistake. I hope this branch is an exception to the H&R Blocks of the world.

I arrived on time for my appointment I scheduled online about 2 weeks prior to this appointment. When giving my information to the woman behind the counter, she said «You’re not in our system, you don’t have an appointment». I told her I did, I had the email to confirm, and she basically tossed it back on me that I should’ve called to confirm my appointment. Huh? Isn’t that the point of online appointment setting. After showing her and my tax preparer the confirmation email (sorry, it felt so good to be right to such a jerk), they basically told me I’d have to wait to see if the OTHER 10am appointment showed up and maybe I could be done at 11am. I’m sorry, I had a 10 am appointment and I’m sitting right there… I’m so sorry that your company is ill equipped at communicating your appointments correctly, but remind me how this is my problem? After attempting to start my taxes with another tax preparer, she could not proceed because she didn’t know what to do with my investments…
STEER CLEAR from this office… Rudeness and unqualified personnel await you at your appointment.
Enough said… called and filed a complaint, and will never again pay a dime to H & R Blocks.