Giuffre Mazda

Anything Giuffre, I learned to avoid.

Would not recommend this place to my worst enemy. If you do go here for whatever reason, read the paperwork to the last word before signing anything. A relative bought a car from them, not only did they add on an insurance that COVERS nothing they charged 5grand for it. Also, what we thought was a relatively new car (2 years old), it sure broke down way too quickly and now needs a ton of repairs that the insurance of corse does NOT cover. I am positive that they forge car fax reports because there is no way a new car should breakdown like this. I will make sure I contact whoever has power to investigate them and shut these people down. Judging by the reviews this is their scheme! Shame on these losers! Have no idea why they are still operating.

Worst experience I have never had. If someone decide to buy a car from them, all I can say it’s good luck!

I really don’t understand the negative reviews here. I actually had my heart set on a Honda but stopped here to check out the competition. My husband and I drove away with a Mazda 6 and the more we drive this car, the more we like it. The salesman was hilarious and the manager was very helpful and the place always has people in it, music playing, laughter — nothing negative at all about this place. I’ve never been there and witnessed anyone upset with them. We got a good deal on the car, a good deal on our trade in and had fun while doing it. I’m actually very sorry that it’s a Kia dealership now. I love my Mazda!!!

I leased a 2013 Mazda3 from this dealership a few months back in March of 2013. It is unfortunate that this dealership does not have as many positive reviews as it should as I walked away a very happy customer.
If any of these negative reviews are any indication, this dealership has changed significantly and has paid heavy focus on customer service.
I drove away the car the same night and realized that it did not come with the wheel locks. I come back and they installed it for me ASAP, no questions asked. I also had a few dealer installed options which they took care of the same day. A shout out to my sales rep Ed for making sure I was a happy customer.
Since signing the dotted line, you would think that the dealer would forget about you and treat you as a 2^nd rate customer. Not from what I have seen. I’ve worked with Edward at the service department who took care of installing the dealer options that I purchased. Top notch fellow who made sure everything was taken care of properly right down to my first service. Thanks Edward!
Thanks to these great folks, I am planning on coming back after my lease is up for a new car.
Note: They have now relocated to a new spot on 89^th St between 4^th and 5^th Ave. The picture for this spot was their old location where I leased the car.

Went looking for a first time car and sales person was unprofessional. Got too comfortable and said inappropriate things not related to a sale of a car. Wasn’t rude but I figure he got comfortable cause he saw we were a young couple. No Go

Don’t go there! They are a bunch of thief!!! Whatever you do, make sure read the paperwork yourself before you sign anything there, they will change the finance term that u guys already agreed on and they will purposely not tell you the term while u signing the contract, they will screw us a big time. Becoz then by the time u realize, it will be too late as u already signed it! Stay away from them please! I regret I didn’t read review before I went! I ended up paying 10,000 more than I agreed on!!!

I dont even drive or have any interest in buying a car but I am giving this place 1 star based on the fact that they are literally on my corner and are a total blight on the area. They regularly block the sidewalks with their crappy used cars forcing elderly people to have to walk in the street and risk getting hit. The worst part is the neanderthals that work here who I have seen harassing women who have the nerve to walk past their little fifedom on an almost daily basis. I never root for businesses to go under but I would love to see this crapshack closed down. From what I read here you would be better off searching Craigslist to get a car.

STAY AWAY FROM ANY AND EVERY PART OF THEIR BUSINESS!
Just like so many other reviewers, I would give this place 0 or negative stars if I could. What a horrible business, from top to bottom. Across the board they are rude, crude, and pedal in lies. Their salespeople could not care less about helping customers. Their service department is the WORST I have ever encountered anywhere, EVER. They yell, they say they’re going to call and never do, claim the car will be done at end of day and then never touch it, failing to let you know that at all. Then they avoid your calls when you’re trying to get your car back! Worst of all, though, may be Stephanie Cambra who is supposedly responsible for returned leased vehicles. She really takes the cake and that’s saying a lot about a company filled with nasty people. As other reviewers have said, they’re supposed to take a leased Mazda originally leased from any dealership, but God forbid if they actually follow rules over there. Instead, Stephanie had attitude out the wazoo, flat out lied to us, and then threatened to call the police if we didn’t leave. Are you kidding me? Disgusting. Please, people, stay far, far away and save yourself the brain damage.

If it were possible to remove stars, I would. 9 days have passed since I asked for my deposit back. Sammy gave me some runaround about how they had to get in touch with the bank, but assured I would be credited withing a few days. Lo and behold, I’m still down $ 500.
Tomorrow, I’ll be contacting AmEx about stopping payment and reporting Giuffre Mazda to the Better Business Bureau.

I wasted an afternoon driving out to their crummy dealership only to have them bait-​and-​switch on me. I called to confirm the car that I wanted to see was still there and available one hour before I arrived. I was going to see a 2007 Mazda3 with about 28K miles for 11K. When I got there they said that it had «just sold» but they had a 2004 with 50K miles for the same price. How can that be? The 2007 was not a striped down model. Then when I started to confront the manager another guy waiting there said that they told him the same thing. I told them that they were obviously not telling the truth and they should be ashamed of themselves. I think that they agreed with me. Pathetic excuses for salesmen. They are low life snakes. Don’t bother going there no matter how good the deal. It’s obviously going to be «just sold a few hours ago». They are not such a big dealership that they could not keep track of their vehicles.

There were very serious ethical and even legal problems with the way in which Giufre conducted business when I purchased my CX-​9 from them last year. Caveat Emptor! I ended up getting in touch with the NY Atty General — who was very helpful. Buy your Mazda elsewhere, people.

i bought my mazda here, got a pretty good deal, but they are still thieves.
i also sold my car back here. i can tell you not to do business with them.
they also own hyundai and mitsubishi, so stay away from them.
just walk away if you can.

If there were a negative star I would put it there.
WARNING — — — –DO NOT DO BUSINESS WITH ANY OF THE GIUFFRE MOTOR COMPANIES!!!
My son went in to buy his first new car. He was totally double talked by the dealership. He was prepared to pay cash of $ 24,000 for a car and here is what happened. The reason he went to this dealership was because it was a recommended USAA dealership, and, being in the military USAA generally uses reputable service providers, so, right off the bat my son’s alert was down.
He did get a good price on the car, but, where the double talk came in was the trade in, and extended warranty. What was not explained was that he was not really getting the full trade in value on the car, but had a negative equity of $ 1600 (this appeared no where on the paperwork) which would be added to the loan. He was then talked into a $ 2500.00 extended warranty and on top of it all they somehow persuaded him to finance everything. HE IS A COLLEGE STUDENT WITH NO INCOME??? WHAT??? Net result, he now owes $ 28,800 which is $ 4,800 over what he was willing to pay in cash.
DO NOT… DO NOT… DO NOT… USE THIS DEALER! I SHOULD HAVE READ Unilocal BEFORE EVEN ALLOWING MY SON TO GO HERE.
Needless to say we have contacted USAA and they are in the process of removing this company from their recommended list.

My experience at Giuffre Mazda Mitsubishi in Brooklyn, NY.
I thought I’d do something nice for my wife and get her a new (used) car; she’s been wanting a Mazda CX-​9, so I went down to buy one at Giuffre Mazda yesterday.
After looking at a particular car, a 2008, I negotiated a price on it and was ready to pay. We had agreement between myself, the salesperson, Mo, and the manager, Stephanie, as to the price and all details: I was ready to write the check. At this point, they attempted to switch me to a car that I hadn’t seen and which had an extra 10,000 miles on it, claiming they «pulled the wrong one out».
They claim it was an honest mistake, but if so, it’s pretty egregious sloppiness, to negotiate a price without knowing which car you’re selling. The alternate explanation is that it’s a classic bait-​and-​switch.
Which do you think? Malice or incompetence?
What should I do? Is it worth filing a complaint with the BBB, writing a letter to the NY Attorney General, or Mazda? I’m not out any money, just a few hours of time and a belly-​full of annoyance.

One star because there’s no way to do a negative star. Call it one ironic star because these guys are beyond terrible.
My lease is up – I leased from a dealership in another state and if you move during the lease, any Mazda dealership is supposed to accept the returns. Giuffre said they would only take it if I bought a new one from them. Otherwise, they said, they would leave it on the street to accrue parking tickets.
So run, don’t walk, in the opposite direction. The world will be a better place when this stealership goes out of business.