Freedom Limo & Car Service

Wowh, customer service they never heart about it! 2 taxis scheduled for 5 pm going to JFK, none of them showed up. You call them and the lady on the phone starts to scream at you. At 5:45 pm no freedom taxi, my guests almost didn’t make it on time to JFK. They called them before to schedule 2 cars for 5pm, my guest told me that this lady on the phone was screaming with them as well.
At the end they ended up taking an other service. From my side I am done working together with Freedom since this is not the first issue I had with them over the last couple of months.

The dispatcher is RUDE!!! She shouldn’t work in this field with an attitude like that.

I called for a quote and the agent that answered the phone was rude, she wouldn’t give me her name or let me speak to a manager, really bad service.

Unfortunately my amazing cab service was busy and my über app was acting funny so guess where I ended up?!? Yup back into a terrible cab belonging to these idiots. My friend came down 6 minutes later to pay and the cab driver starts yelling and of course my friend yells back. The man then proceeds to pull off with me in the cab. Yes!!! Pulls off with me. Although not far it was alarming. When my friend walks up to the car again he pulls off again WITH ME and almost runs over my friends foot and almost hits a gate. I will be reporting this non English speaking idiot. I hope all the rest of his days are miserable if he continues to treat female customers that way. It was so scary!!!

I gave a one because 0 was not an option. The drivers are usually really pleasant when u can get one that actually shows up. However, the phone operator is the reason I am even compelled to write a review. She is one of the rudest people that I have ever had the displeasure of dealing with. She hung up on me after a car I called for never arrived and had the audacity to tell me that I’m not outside when both my daughter and I were on the curb waiting for a car that never showed!!! She definitely shouldn’t be working with people!!! If you are smart, you will not use this service! United got me a car in 2 mins and the gentleman that dispatches there is very polite and knows how to speak to people. Maybe he can help with the woman at freedom.

I’m giving them one star because of their phone assistant.
i don’t remember a time I had such bad costumer service in my life. Not only she questioned my address saying it wasn’t possible to be a street between avenues I and J because the avenues are in alphabetical order (???) she then kept putting me on hold without notice and at some point came back to say — very fast — «no available» ad hung up on me.
So I would say NO. There are many other taxi companies with a friendly and helpful customer service.

Two experiences have been positive. Drive slow unfortunately but courteous nonetheless. Dispatcher also pleasant. Old full-​size cars (Lincoln style). Usually no A/​C. Arrival times usually 5min on top of quoted time. Fair rates-​cash only. I will use their services again. Bed-​Stuy area. Anytime.

I wouldn’t rely on these guys… well, really ever, but especially if you’re in a hurry. Rude, slow, confused and unhelpful.

Would give a zero if possible. Unprofessional, horrible service, rude as hell.

I had to be at LGA by 7:30am. My driver, Mamadou, was there on time, was friendly and helped me with me bags, offered AC or windows down to preference. Was kind the entire drive. Average priced, car was clean. I would definitely use this service again.

Worst cab experience ever. Driver refused to take us to our destination. Discriminated against us because of where he picked us up from which was Clinton Hills. Required us to pay upfront which is illegal and when we refused took us off route which is also illegal not to mention he refused us AC. License #5 328 442 Base #B01454 License Plate #T510582C. Never use this company.

I just moved to the neighborhood and was faced with the task of finding a reliable car service that would take me to work at 4:30 AM once in a while. There are a lot of cars driving around Bed Stuy looking for fairs, so I was a bit nervous about finding one that wouldn’t disappear on the way to picking me up. I spent over an hour reading reviews of car services here on Unilocal.Nearly every one had at least one horror story involving someone missing a flight. But you have to start somewhere so I called Freedom because they are literally based 5 blocks from me. I called at 4:15 and even she said 2 – 3 minutes. I did have to call a second time after being bitten by every mosquito in Brooklyn while I waited on the stoop. As I was on the phone, my car pulled up. So I waited about 8 minutes, big deal. He did pass a slow moving car at one point, but what new york cabbie doesn’t do that at 4 in the morning? But the car was clean and had working seat belts. I also made it to my destination exactly in time. Three stars because I’ve only used them once and you know, it still itches.

I just called this place to find out how much it would cost for my ride. The woman who answered said she could not give me a price because her boss was not there. This confused me because if you are answering the phones, shouldn’t you be able to assist the customer? Telling me to call back later with a whiny voice that sounds like you are about to go to sleep does not help.

I attempted to open the door to the facility in order to get a cab. The foolish b*tch insisted on talking to me THROUGH the door. Then catches an attitude because she could not hear my intended destination through the GLASS. Given the location, i am not surprised by the nasty personality, face and behavior. but whatever.

In this particular instance, I needed a cab to arrive by a certain time. The dispatcher said that for Brooklyn to Brooklyn calls they do not take reservations. Just call when I’m ready. I was trying to catch a flight and could not risk the taxi getting to my location whenever they decided to get there. I needed something a little more certain and… scheduled.

I rarely write reviews, but I had such an abysmal experience with this cab company that I almost feel it is my public duty to post a review so that others take heed and avoid this cab company at all costs. In fact, if I had to choose, I’d much rather walk from Brooklyn to JFK in the densest of the New York humidity rather than sit in a Freedom cab ever again. Please stay tuned…
Early Sunday morning (July 1^st), I was leaving the Clinton Hill neighborhood to go to JFK. I was able to hale a Freedom cab who agreed to take me to JFK. Getting to the airport was no problem. I took note of the so-​called «Passenger’s Bill of Rights» posted in the driver’s car (as they are often posted in all cabs in all major cities) which included the passenger’s «right» to pay her fare with a credit card – something I had intended on doing. Upon arrival to the gate, I offered the driver my credit card at which point, he demonstrated a degree of belligerence completely non-​commensurate with the circumstances at hand. Coincidentally, I happen to be a psychiatrist at a busy county hospital, and this «gentleman» managed to pitch a fit the likes I generally only see in my PCP intoxicated psychiatric patients. Evidently, he was irate at the very gesture of my handing him a credit card to pay my fare. By this time, I had both my purse and roller bag in tow, observing this large man verbally assault me there at the terminal (I happen to be a fairly petite female). I informed him that should he want me to pay in cash, I would have to enter the airport to obtain money from an ATM. Making this statement only further enraged this guy – as he physically blocked my entrance into the airport and then, abruptly, grabbed my arm, releasing my grip from my bag, violently pulled my bag from my hand, and pushed me backwards. I was so intimidated and frightened, I called out to a police officer to intervene as I was actually concerned for my personal safety.
I was then allowed to enter the airport to withdraw cash. Upon my return to the driver’s car, he insisted that the fare was $ 95. I have since looked up the average fare from Brooklyn to JFK (generally between $ 35 and $ 40). The driver essentially held my belongings hostage until I agreed to give him the cash. Since his payment set up was far too primitive to support payment with a credit card, he, of course, was likewise unable to produce a receipt.
In the end, I missed my flight as a result of this physical altercation. Not only will I never use a Freedom cab again, I implore others (especially women) to avoid these people at all costs – not only will the drivers rob you, they may physically assault you. Please be warned and be careful.

Horrible. The woman who answered was so rude and nasty and she hung up on me after giving me the worst attitude. Don’t call them !

Freedom is great. They always show up when they say they will. They are located in Bed-​Stuy so they dont grown about pick ups in the neighborhood. (which really gets old).
Cars are clean, drivers nice. done and done.

I don’t normally use car services. I know how shady some of them can be. Freedom seems to be one of the better ones. The dispatcher was understandable. The driver was prompt (I think he might have even arrived a little early). The car was clean, and the price quoted was what was paid (plus a tip). And the driver put his music at a decent level, instead of trying to destroy my eardrums. Overall, very good experience.

I love Freedom. They’re there when they say they will be, which is great. Their drivers are polite and intelligent. Their cars, while usually not luxurious, are not disastrous or terrifying. They will actually talk to you on the phone and answer your questions. They’re reasonably priced. And they’re in my neighborhood.
Sorry, Arecibo, you just lost your spot on my speed-​dial.