Flatbush Optical

I have been coming here for years with my family and have always had great service by the ladies in the front and the doctors which is why today was such a horrible surprise for me. I brought my son in for an exam and at first everything went as usual. The regular doctor was not in, I guess he doesn’t work on the weekend. I hate to describe someone by there ethnicity but I don’t remember the doctors name but she was I believe Russian or Eastern European and had short blond curly hair. She was awful!!! She had no people skills and especially no skills when dealing with a child. From the very beginning she told my son that she wasn’t gonna stay here and play with the numbers and that she doesn’t care what he looks at just tell her if it’s clear or not! That’s not how u do an eye exam! She then asked him to read the smallest line but when he couldn’t she got upset and just switched to the bigger letters and told him read the big letters and that would be ok. How is that gonna help him??? After that horrible experience with the doctors we went to speak with the ladies in the front who by the way seem to be the only ones concerned. Thank God we have been coming here for years and when the ladies saw the doctors report had the good sense to know something was wrong since the report said my sons eyes seems to have gotten aggressively worse in such a short time. I told them about what happened with the doctor and they immediately rescheduled me to see the regular doctor and told me to speak with the manager, I believe his name was James, or George. You would think a manager would want to help his customers but NO! When he was called he simply yelled back that he’s busy and doesn’t want to be bothered. Mind you he was in a room right across which has a big open window that you can clearly see him through and he wasn’t doing anything and there were no other patients in the office yet. Matter a fact he stepped out of the other room into the front to chat with another person right in front of me!!! I don’t know if he heard what happened and didn’t wanna help but still what kind of customer service is that? Even the ladies in the front were shocked! Always although my family have been coming here for years I think we are done with this place.
P. S. When my son and I came back to see the regular doctor nothing was wrong with his eyes. He got the same prescription he had the year before. SMH… Q. Q.

The staff and the doctor are very professional and nice. But, the exam, contact lenses, and glass lenses/​frames were all very expensive.

I never write reviews, but this place is so great I had to! Everyone is just so friendly and accomodating and competent – it’s really a pleasure coming in, especially in a neighborhood where customer service can be a little… absent. I’m not covered for eye-​related stuff, and they have been really good about helping me find manufacturer and in-​store deals on things. Great business with exceptional staff; I highly recommend.

I’ve never waited so long to see an eye doctor. My appointment was at 1:30 and didn’t see a doctor until 3:00pm. The only upside to this was that the lady at the counter gave me 30% of my exam!

Pretty good customer service and they are always attentive to people browsing or looking to purchase frames. I can’t speak for all experiences, but they were very warm and welcoming and acknowledge customers when they come in without being too intrusive. I liked that they were not pushy like other stores. They were okay with me just asking what frames are covered under my insurance plan without pushing a sale. They have late hours on Thursday which is great for people like me always rushing from work. Sales staff was able to work with what options I wanted like using my old frames and having some add-​ons (i.e. anti-​glare). Other than that, I can’t complain. Good service. And, conveniently located at the Flatbush Junction off the ²⁄₅ last stop line.

Just picked up the hottest pair of YSL glasses. The service was great. The sales associate (sorry cannot remember her name) was very professional and patient. She was not trying to just close a sale, but actually took her time to get me a pair of glasses that suit my face. I was also told that the store is getting a new selection of sunglasses, so I will be back soon! :c)) Thanks Flatbush Optical!

I purchased my glasses from Flatbush Optical after changing my eye doctor of 10 years. I was given a complete exam, and I mean complete. The doctor was straight forward and direct which is a plus to me. All the test were administered at the office and I didnt have to go to a ophthalmologist. The staff that helps with the glasses were great! They helped me choose the frame and explained what I was getting in my eyewear. It was a pleasant atmosphere and great experience for a first time visit. Next week I will be taking my kids in for the same great service!

I had a great experience. Made my appointment a day or so before. When I arrived, I saw the optician within a few minutes of scheduled time. Sales clerks helped me in finding sale and affordable options. I was not pushed out of my comfort zone with my glasses. Received my glasses within two business days which was great since they had to order my lenses. I will be going back for another affordable pair!

I’m goin to start by saying anyone going to this optical store. Be wise and know your math in regards to what the insurance pays and what u have to pay out of pocket. They will make it seem as if you are getting a discount but in reality you are not and your gonna pay more in the long run. Beware customers and be smart.

Do not bother wasting your time there are way better optical locations in new york city. Their customer service is terrible. Their lack of communication is even more disappointing. They scheduled me for a 5:00pm appointment, when I showed up at 450, they said the doctor leaves at 520 everyday, so basically im SOL. Why bother schedule an appointment for 5 then?
Three ladies working behind the counter making a number of careless mistakes. Two weeks later I still don’t have a pair of glasses or contacts and neither of them seem apologetic.
I highly suggest not going here.

So… I liked about 50% of my visit to Flatbush Optical …
The good:
— I had a 3:45 appointment and was called in about 3:50-ish. Not bad.
— the woman at the front desk gave me all the info I needed regarding my insurance.
— the Doctor at the store was so nice. She put me at ease… told me exactly what she was looking at and for. She explained the difference between different brands of contacts, made a recommendation, etc.
The bad:
–the waiting chairs are disgusting and really really really need a washing. Don’t sit on them.
— the technician who met with me first (checked my current prescription, measured my eyes, etc) didn’t think it was necessary to speak to me. She asked for my glasses and didn’t tell me what she was doing with them. She told me to put my head on the machine and lean forward, but didn’t tell me what the machine was for. I literally had to stop her and say «ok, what are you doing over there.»
This place wasn’t terrible … but then need to work on a couple things. The shop wasn’t recommended to me but happened to be close by and covered under my insurance. I wouldn’t go out of my way to visit this store but if you’re local and in need of a eye checkup you could try this place out.