FedEx Ship Center

This place makes the DMV feel like a Michelin Star restaurant.

One rude person working on the weekend. No customer service at all. Please staff more appropriately.

Consistently the worst and rudest, laziest, unprofessional employees. NEVER have any problems with UPS. I actually go out of my way to not have my packages delivered by these clowns.

A horrible and rude place. Staff is stupid and hostile and incompetent. Don’t waste your time. They told «the computer is down» duh! Idiots and morons.

Every negative review here is true and accurate. This is by far the worse FedEx shipping Location in the whole USA. The employees here don’t give a hoot about you or your packages. Snails and turtles move at lightning speed compared to the employees here. Avoid this place if necessary.

Horrible service, lie, lie, lie. Hang up on me. Was not able to receive my express package at last.
I never know Fedex can be this bad, and even worse than USPS.

This has been my all-​time worst delivery experience, which is saying a lot given that I typically get a few packages delivered each week.
Mess up #1 — I came home on a Thursday evening to two door tags, one marked for an attempted delivery Wednesday and the other on Thursday. The one marked for Wednesday wasn’t there the previous day; my girlfriend and I exited or entered the buidling a twice each between Wednesday evening and Thursday morning, so it’s nearly impossible we missed it all four times. Presumably, somebody got lazy and pretended to «attempt» delivery and never showed up.
Mess up #2 — I couldn’t even look up what package these slips were for – or even whether the were for the same package or different ones – since neither one’s «Door Tag Number» matched any record on FedEx’s online system (it’s around Christmas, so we’re receiving a few per day, and I’m sure they’re too busy to scan them into the system the way they’re supposed to).
Mess up #3 — Both slips had the «Another attempt will be made» checkbox checked, so we signed the box «agree[ing] that FedEx will not be liable for any loss or damage that results from leaving this shipment» and left both slips affixed to the door. But on Friday and Saturday, nothing.
Mess up #4 — Friday at work, I get an email from the sender while: «FedEx have contacted us because they are having difficulty delivering your package» along with the helpful tracking number, so now I actually know what package this is. FedEx’s website says it’s being held at this facility and (contrary to the door tag) no delivery is planned, but both sources suggest the package would be available for pickup M-​F after 5pm. So on Monday after work, I take the subway a couple extra stops, walk across the Gowanus Expressway, entered the Sunset Industrial Park that houses this place, and give the guy at the counter my tracking number. He brusquely replies, «we sent it back to China». He also hands me a slip/​receipt.
Mistake #5? — when I finally get back home otherwise empty-​handed, I see that (a) the slip supposedly corresponding to my package has some other guy’s name on it, and (b) the FedEx website indicates my package is still there rather than on its way back to China.
Mistake #6 — given 5(b), for what it’s worth, I submit a request to pick up at another location just a couple miles away from the first one. **One week later**, FedEx still indicates this package hasn’t moved. In my experience, no updates for a week typically means they lost it.

Worst service ever! Either the tracking info is incorrect or the drivers lie and say they made attempts to deliver. I spent 2 days at home waiting for my package and NOTHING! So I changed it to be dropped of at a local FedEx why did it take them 5+ days (because I still haven’t received it) to deliver it 5 miles?

Super shady. I took the day off of work the day my furniture was supposed to get delivered. They never came, said it was coming next day.
Took a second day off, spent all day watching the window for fedex, and kept checking status online. Eventually the driver said he attempted to drop it off which is a complete lie. They didn’t ring the doorbell, call, or leave a note. When I called customer service, they said maybe somebody stole the mystery note. Obviously the driver never stopped by.
Now they are asking me to take a 3^rd day off.
What exactly are we paying for???
Really disappointing. In other places I lived fedex was great. Not in brooklyn.

I have never had such consistently terrible service from a place of business (and that includes rude waiters, crappy hotels, and even the Post Office!) in my life.
Last year I was supposed to have a dress delivered last minute for a wedding. I stayed home from work just to be there to make sure I didn’t miss it. At some point during that day, I checked the tracking code out of curiosity — and they claimed to have made an attempt at delivery! At first I thought my buzzer must be broken, but after a few more experiences I am convinced that they lied and are just too lazy to actually do their jobs. The dress was never delivered, even after I called Customer Service and they assured me a second attempt would be made that day. Instead, they sent the dress back to the sender and I had to scramble to find something to wear to a black tie wedding in less than 24 hours. A nightmare.
Just last week, my boyfriend was supposed to get his new iPhone 6S in the mail (woo hoo!), but after a failed first attempt at delivery, this too was sent back to the sender. They didn’t even try to deliver it a second time, even though the tracking number said they would. He had to call Verizon and cancel his order.
Then, this week, I was supposed to have a necklace delivered to me from a friend across the country. A first attempt was made while I was at work and — sensing a pattern — I went online to request to have the package held at their location for me to pick up. I figured «just keep the package where it is and I’ll come get it — can’t mess that up, right?» WRONG. After my tracking number revealed that the package was still «not ready for pickup» 2 days later, I finally called FedEx. Guess what — THEY HAD SENT IT BACK. They even had the gall to claim that they tried to contact me but couldn’t. When I spoke to someone at FedEx Customer Service they saw that my phone number was there, so they lied about that too.
WHY EVEN BE IN THIS BUSINESS IF YOU HATE IT SO MUCH? IF YOU DON’T WANT TO DO ANYTHING?
I am infuriated and afraid that I won’t ever get my necklace back. Wish me luck. And a piece of advice: Have FedEx packages delivered to your place of work, or better yet, never use FedEx in Brooklyn.

Have any of us ever been to a package distribution center that you would rate 5 stars? Compared to the average, I’d say this one is not too bad (the average is terrible, this one isn’t worse). At least they’re open long hours during the week. Every time I go there is only 1 person working the desk and the line backs up as it takes forever to find each package.

If you want your packages — don’t bother with this Fedex location! Whoever they have delivering packages to the Kensington area is incredibly lazy and lying about attempting to deliver packages. I’ve definitely been home waiting when supposedly they’ve stopped by. They’re the ONLY ones who I’ve ever had delivery issue with — like Steven T mentioned. The girl who gave the five stars is probably a friend since everyone clearly has issues with this location.

Just bad! I count 6 people on line. Now 7, 8 Including the couple in front of me waiting for FedExRep to come back with their package. (I waited about 10min before they were served). It has been over 10min waiting for her to return. I think she went back to have lunch or smoke break. She just got back. What type of system is this? Some of us just want to drop of product with shipping label already affixed. There should be some type of self service for this. It would cause a lot less frustration for the consumer and the FedEx employee. Or have a system where if more than 4 people are on line someone comes from the back to help. Surely FedEx can do better than what they are offering in terms of service at a ship center.

Pleeeaaaassssse close. Thank you.

For some reason, every other carrier (UPS, USPS) manages to deliver to our building without issue. However Fedex never fails to come at exactly 1 PM each day (Maybe) and then force us to trudge to their God awful service center on 20^th street so we can waste away an afternoon watching 1 person servicing dozens of people. Sometimes that 1 person is competent and dealing with mostly brain dead people who obviously put very little time into understanding the requirements and cost of shipping something. If fedex goes out of business tomorrow, I would be thrilled!

I think it’s a requirement for shipping places to be the black hole in your life. Why you may ask… well here is why this fed ex is:
1. The notice says they open at 9am on Saturday, but the guard tells you they open at 10am.
2. Waited in the car for 30 mins (I had a book… so the nerd in me was happy to read).
3. They did open at 10 on the dot and I was the 2^nd person in line and was helped at 10:02
4. I got my package until 10:16.
So I lost almost an hr of my life.
Why the 2 stars… for the parking availability and opening at exactly 10am (even though the notice said 9)

I think one star is being overly generous for this joke of a FedEx location. At least you can count on them to: Always have a long line.
Never know what the hell they’re doing.
Always take forever to work through a four person line. And never have manners.
I even got locked in here once. They made a group of us wait fifteen minutes to be escorted out via the shipping bay.
Avoid this place like a root canal, if you can.

If I could give zero then I would. These negative reviews don’t lie. I don’t see how someone can give this place a 5 star review (paid affiliate perhaps?)
Came here to get my phone because FedEx doesn’t understand that most people work during their hours of home deliveries. So after three days (also note they failed to leave a tag on the third day) I had called customer service to confirm that my package would be at this location for pick up. The rep said everything would be good to go.
Get here at night (it’s in a sketchy area) and I find a ridiculously long line and only one employee. As I stand in line, it doubles in length behind me so far that people are waiting outside ON THE RAMP. Then another employee comes out to help, although the line is still barely moving. The line is about 20+ long at this point.
The guy in front of me finds out that his package is not available because it has been shipped back to the sender. Customer service misinformed him with false information. Then something similar happens to me: they would not give me my package because it was not addressed with my name, yet it had my residential address. I read them out loud of the name and address on the box and explained to them that I am not the owner of our family plan so that is why my name isn’t on there. They aren’t sympathetic, even after I offered to leave a copy of my ID behind for their file.
Although I do understand that they are just doing their jobs and following security procedure, they are severely understaffed. Especially at high volume times. 20+ line and only two employees is far from appropriate. FedEx Management, you need to understand that. So why deliver during 9 – 5 and be understaffed at pickup locations afterward? Terrible business model.
Someone even scrawled «Fed Up With Fed Ex» right next to the card swipe. Makes sense. Poorly managed company with nation-​wide complaints. Choose another shipper like UPS or DHL. F*ck Fedex, never ship with them again.

Standing in line at FedEx as I write this review. One worker retrieving packages. Dont know what type of business model these shipping companies in Brooklyn have with package pick up, but this FedEx location needs to get it together.
Been here for an hour when initially had 14 people ahead of me. Still waiting. This place sucks.
I previously recommended FedEx over UPS. Not too sure anymore. My only recommendation is to pray that you’re home to receive your package from any of these companies.

They don’t even actually attempt to deliver your package. They don’t knock, they don’t ring the bell, they just slap a note on your door. It doesn’t matter that you’ve wasted three days of your life waiting at home for them, now you gotta chase your package down at some facility. Call customer service and get talked over, condescended to, lied to, and hung up on three times, even if you avoid yelling, strong language or personal blame.
This company is a joke. It’s clear they don’t have the slightest concern for the customer.