Expert Repair Center

Terrible. Kept me waiting for over 6 months for a part they promised to order. Every time I called (they never called me) they strung me along. They shrugged it off as «falling between the cracks» when it turned out they lost the order. Beware. No interest in customer satisfaction. No follow up. No service.

I brought my CHI hair straightener which had a crack in the power block and a loose cord. It served me well for almost 10 years. It was a complex job to repair but the guys did a great job and I was very happy to get it back working like brand new again.

I’ve had my Oreck fixed here a couple of times. Sometimes it takes so long I feel certain they’ve lost my machine. Each time I have successfully gotten back a working machine, after a couple of frustrated phone call and/​or drop by to the store.

Great repair shop. Very knowledgable staff who know what they are doing. Great sense of humor too.

A well stocked shop full of all the household small appliances you could need for a Brooklyn apartment. A little cluttered but it just let’s you know they have been there for a while. I believe the shop is family owned and they have always been pleasant and helpful. I bought the best vacuum I have ever owned (a Miele!) with their advise. By far the most interesting employee is the huge parrot that sits in the back room. Support local businesses!

This store says they repair stereos, but actually they don’t. Please don’t waste your time and money (as I did) by taking stereo equipment to this store. The guy behind the desk asks for $ 20 just to look at your gear. I phoned the store a number of times, but waiting for my stereo amp to be repaired was like waiting for Godot. When I eventually picked up the gear more than a month after I dropped it off, it still didn’t work. It’s worth $ 20 not to have to deal with these people again.

I have not used this company but called and was treated so horribly over the phone when I attempted to ask a few simple problems. Was cut off and not allowed to even finish my question. I was attempting to describe the problem with my vacuum cleaner before I toted it downstairs and 12 blocks over to this shop. The person I spoke to was insolent and rude and said that I needed to talk to the tech but didn’t want to tell me when the tech would be there nor would he has the tech call me back. Honestly if he didn’t want to advise me over the phone I could have been fine w that but the level of rudeness was outrageous. I have no problem believing other reviews re issues having problems resolved.

I’m giving them 3 stars only because this place is great if you want to buy a vacuum or some other tip of the line home appliance as the owner is friendly and very knowledgable. As for having their team do a repair– forget it! They didn’t show up for 3 appointments and I had to chase up my deposit for months. Need a repair– forget calling them!!!

My review is only regarding Miele. I own a Miele W/​D, dishwasher, and vacuum. All are fantastic. The owner of this place really knows his Miele — knows the settings, the little tricks to get the machines to work even better, what products are useful and which are unnecessary. He sells all these products for the same price as online, and carries speciality European washer detergent (Persil and Perwoll Black). The only person I have met who knows more about Miele is the actual Miele rep at the NYC A&D building’s Miele showroom.

Wonderful fixers of my Miele vaccum

Excellent Repair Service, and a true fixture of the neighborhood. We have bought our Miele vacuum cleaner there, and had only one minor repair need after almost 10 years of use. The vacuum itself isn’t even broken, it was just a push button on the rod/​nozzle.
A few other appliances we didn’t buy there, got repaired professionally and for a reasonable price.
The store’s owner is always helpful with advice, and never tries to upsell you any products you don’t need. ALso, he is most generous with the neighborhood kids who stop by to play with the talking bird and the store cat «Miele».

I have always had a good experience with this business. When my Whirlpool drier stopped heating, the technician diagnosed the problem as the igniter slipping out of alignment, and repositioned it. The charge, a little less than $ 200, wasn’t cheap but didn’t seem out of line with what a service call and a half-​hour of labor should cost. A month later – the day after Christmas – it stopped working again; they responded the same day, replaced the igniter and charged nothing, for either the call or the part. I recommend them highly.

Stick to appliances with them. I’m giving two stars for the two good experiences I had using them for Miele vacuum overhauls at work. I’m really unhappy with how they handled my recent stereo repair, and my receiver still has the same problem I brought it in with $ 80 later.
The volume knob has been turning down by itself for years now. It’s the only thing wrong with it and I don’t want to replace it just for that, plus I’m sentimentally attached. Called Expert Center, was assured they can repair stereo parts.
Lug the thing in from my house (it’s big, it’s heavy, I am neither.) Only when I get there do they tell me that «it might take two weeks.» Okay, no problem, I am not in a hurry.
Two weeks later, I call to check. «Our guy had personal problem. Next week he come in. I call you.» No call back.
Call the following week. «He’s looking at it today. I call you.» No call back.
Call the following week after that, this is a full month after I have dropped it off with them. I’m ready to take it off their hands, get my $ 20 assessment fee back and bring it to the Gowanus Fixers Collective which happens to be meeting that night! But no, «the guy» has apparently been in that very day, all it needs is a new belt, do I approve the repair? Yes I do. When will it be ready? «I call you.» No call back.
Another week later, I call, the repair is supposedly complete. I go, pay the remaining $ 50, lug the amp home. When I get around to hooking it back up to the stereo system, the knob turns itself right back down! Not fixed! I call Expert Center, the guy will not refund my money without looking at the machine, I lug it all the way back to the store and show him a video I made on my ipod touch of the knob still turning itself down. «We fix it, I call you.» No call back.
A week later, I call, the re-​repair is supposedly complete. The new belt was not threaded properly and slipped off somehow. They have offered to deliver it to my apartment, which is a nice offer, we schedule a time in the evening after I get home from work. I leave work early and rush home, I call them, now suddenly they are unable to bring it to me that night, we must reschedule for the following Monday.
I call the following Monday and we schedule the delivery. I then am told the following statement, which I consider highly suspect:
«I looked at it myself, it worked perfectly. If it does it again when you set it up at home, the guy said it is a problem with your system, like a short in one of the wires or something like that.»
I asked if they had reproduced the problem in the shop when I brought it in the first time, and he said yes. So how is that a problem with my system?
Of course when I hooked it back up the volume knob turned itself right back down.
Even if the problem is a short in my wire somewhere, I think it’s pretty crappy that I never got a call back in the whole two months it took them to not do my repair.

Thomas just fixed my GE slim profile dishwasher. Really fast. Really friendly. Someone was scheduled to come to my place around 5−7pm. He was here at 5:15. Love that I didn’t haveto twittle my thumbs waiting for service (Time Warner, I hate you). Anyhow, Thomas quickly diagnosed the problem. It was a pump motor issue and he found a piece of ceramic that was affecting my motor. All the while he didn’t mind me watching whathe was doing. Able to strike a conversation about real estate while he was working. Overall, I was very impressed with the service. Unilocal does work, as I chose this company strictly from the positive reviews.

Amazing service. I called after work on a Friday night to get help with a GE Profile refrigerator that was climbing well into the 80-​degree mark, and after making sure nothing was blocked or clogged behind the fridge.
Despite being just around closing time, the owner assured me that someone would be by within the hour (8PM) and that I «would have refrigeration tonight». True to their word, Alex came by at the appointed time with a replacement motherboard in hand (based on the description of the problem I gave over the phone), but then methodically diagnosed the real issue, walking me through every step of the way.
Turns out it needed a much less expensive part (which he had in the truck), and the reapir was done in a little over an hour and with no food spoilage. He handed me a card with his cell number to call in case anything happened, and a service guarantee on the work that was done (though it is running fantastic now and I can’t imagine needing it).
Competent, friendly, responsive and effective, I will be using them for any future repairs and enthusiastically evangelizing them to anyone who will listen.

Alex from Expert Center just fixed my LG dishwasher! He was prompt, personable and quickly fixed my appliance. The price was reasonable for NY standards. What I liked the best was that he seemed very competent. Highly recommend Alex from Expert Center.

We hired these guys to fix our fridge. The repair man was super friendly and knowledgable. He showed up on time and the rate was not bad. We’re very happy to have a working fridge again and would recommend them to anyone.

i wont buy a vacuum anywhere else, ever again. these guys know their shit, for real yo. we bought a miele stick vac when we moved into the hood a year ago and simply due to their expertise and simple/​coste effecient solutions we have managed to use nothing but this one vac for our entire house. i have walked in there a couple times convinced i was going to walk out with a standard/​heavy duty vac but they manage to point me in a different direction that costs way less and does the trick. like i said, their knowledge is on point. check yourself here before you wreck yourself elesewhere.

I called them when my SubZero began having problems, and they sent out two repairmen the next day. Notice that I’m in Manhattan, they’re in Brooklyn — no problem. They were extremely polite, fixed the problem at a reasonable charge and explained the repair to me in terms I could understand. They also showed me other things I could do to help maintain the refrigerator, which I especially appreciated as previous repairmen (from other, less careful companies) had never done this. To me that showed a sincere interest in prolonging the life of the machine and helping me get the most from it. I would definitely call them again.

Competent, professional repairmen — imagine that in this disposable age. I brought my decade-​old Miele vacuum cleaner here, and not only did they fix it promptly at a fair price, they also spoke rapturously about my machine’s fine build quality, bombproof motor, top notch filtration system and other geeky vacuum stuff that made me realize these guys not only know their business, they love it.
Although they also carry new vacuum cleaners, they didn’t try to sell me one. Instead, one of the partners, Alex, said:
«Buy good things and take care of them, and they will last practically forever.»
Goddamn, dude. Words to live by.
Highly recommended.