Enterprise Rent-A-Car

Had a great experience with Enterprise. They had Sam Stolt pick me up and bring me back to pick up the rental. My reservation somehow wasn’t in the system and he had patience and tried to help me find it. He was friendly and made me feel I was being taken care of.
The service was fast and I would definitely rent here again. Excellent service. Great job Sam!

Staff was very attentive and helpful. Picked me up and drive me to the location.

Last minute need for car rental was filled with efficiency, friendliness, and reasonable cost. I’ll be back the next time I’m in Brooklyn to visit my son.

We were late for our pickup and the staff were accommodating in getting us a replacement vehicle. We did end up having to wait about an hour for the new car, but it was acceptable given the circumstances. When we did receive the car, I didn’t realize until we had left the lot that the driver’s seat back adjustment arm wasn’t working.
When I returned the vehicle, I alerted the staff to the seat not working. The gentleman at the Enterprise location offered me $ 10 off without even asking. Later when I checked our final bill, they had given us 30% off! Amazing customer service experience. Thanks, y’all.

Rented a Hyundai Sonata hybrid from here when my car was in the shop. Great deal through my insurance company, geico. Staff was very attentive and helpful, even offered me a free upgrade. They even picked me up and drive me to the location. Return process was super quick and smooth.
Thanks so much Dawn and Eric.

I rented a Large SUV from this location for the first time. They were able to get me the SUV that I needed for a great weekly rental price. Pick-​up and drop-​off were fast and seamless. I also did not have any issues adding additional drivers at a different location.

This branch is one of the best. All the staff consistently are courteous, professional and friendly. They go above and beyond to provide excellent service. I can’t recommend Enterprise in Midwood enough!

I must say that this place really improved.
I rented from them in the past, and at the last time, when they have charge me double from the original price (although they refund me after few calls and few arguments), i decided not to rent from them again.
But last week, after few months of renting from different places, i have decided to give them an other chance. and what can i say, they did their job this time. I took the car, brought it back on time, signed the paer amd left, just like every car rental should work.
You should use them.

Although i had a bad experience with this place in the past, i thought i should give it an other chance. They definitely changed their altitude (and some of their representatives).
They showed me the options, told me the prices, and even gave me a little upgrade.
The most important part for me was the end: When i returned my car, they charged me exactly the price we agreed on (they always used to over charge me in the past).
The price was expensive (119 for a day for a small car including full cover insurance), but they said that the price is high because it is the holidays time.

Great staff. They are nice and they pick you up. But my rand new luxury car broke down and they were only able to put me into a worse car because they did not have the inventory. Many of the cars are worn and dated, some are nice.
But car rental is as much about customer service as it is about cars, and the people here are great.

In order for me to write a review of a car rental place, you KNOW they need to go above and beyond. This location certainly did. The manager (Robert) took care of me, and his customer service is AMAZING. I saw him dealing with rude customers calmly and politely. This place is on point.
Renting a car in NYC sucks. Can’t be denied. But I STRONGLY recommend that if you can, go here.

This is my first Unilocal review. Enterprise on Coney Island inspired me to write it.
I’ve rented from them a few times and have always been satisfied. Good customer service. Friendly, fast. They will pick you up at home to pick up the rental and drive you back home when you’re finished.
The cars are clean and in good working order. I’ve never had and car trouble.
The last time I rented I called the day before to see if I could pick up the car two hours ahead of my reservation. They let me do this with no extra charge.
I’ve had stressful experiences at other car rental places, but this place has always been stress free for me.
I’m very happy to have this place in my neighborhood. I highly recommend renting from them.

I f not the manager, the rating would b 0!
The woman there offered me a price, and the next day, when i came to pick the car she doubele! the price. Only when i asked to talk to the manager she agreed to give the car at the agreed price.
But, after i returned the car, they charged my cc double again. and only when i called and asked for the manager they agreed to cancel the double charge.
So– manager 5 stars
all the rest-​0

Great experience renting from Enterprise on Coney Island Ave. Staff were efficient, knowledgeable, friendly, and clearly service oriented. The car I rented ran smoothly and was a pleasure to drive. When I returned the car with just under a full tank, the staff were kind enough to waive any fees associated with not returning on a full tank. They even drove me back home! This will be my first choice of rental agencies if the need ever arises in my future.

I have rented a number of times, also received the courtesy drop off to subway.
Excellent service. Bring your email confirmation/​quote to ensure accuracy.
Be aware of what you rented cos if they try to sell you an upgrade, u may end up paying more for the vehicle u booked.
Have become a member and will continue to use.

Great customer service is the first thing that comes to mind when I think of this Enterprise location. From Jimmy (the Branch manager) to everybody else (Rob, Ann-​Marie, etc) they are friendly, knowledgeable, and accommodating. Even when it takes several calls to the insurance company to get things figured out they have a smile on their faces. I’ve used this location several times over the last few years.
This last time I was renting a car while one of our cars was in the shop and we had a few issues with the insurance both at drop off and pick up. These were not their fault (or even really the insurer’s fault — just the situation) but they really went out of their way to help us resolve the issue. After about a week or so I discovered that one of the back windows wasn’t operating properly and they promptly replaced the car with another.
Some reviewers have taken issue with the branch’s hours, and I have to agree with them. I appreciate the early opening hours, but closing at 6 pm during the work week and not being open on Sundays really puts a crimp in the convenience. I still give it 5 stars b/​c of the service and my general satisfaction with their vehicles.

I am giving this place a 4 star rating because of the hours & no rewards program.
Pros: Hampton who works in customer service gets a 5 star rating from me. He is all about service & is the reason why I would go back to Enterprise. He has a great attitude & you get treated like gold. Another great feature that sets Enterprise apart is the pick up/​drop off service. If you need a ride to their office & then a ride home, they will provide it. This is a great value add in my opinion & no one else does it. Also, I find the prices to be great & the cars to be clean & well cared for.
Now for a few cons: This place has really strange hours-​closes at 12 on Sat & is closed all day Sunday. That forces you to keep the car longer than you really need to and pay for an extra day in some cases. If you only need it for a weekend trip, you are stuck paying for it until Monday. Also, for those that work returning a car first thing Monday is not really feasible & the fact that they close early just doesn’t make it easy. Another drawback is that they don’t participate in any mileage or frequent renter programs. They say that this is in the works though.
Overall, it’s a great place to rent a car & I would highly recommend it.

This place is not easy to get to on the weekends as Q trains can be quite unreliable. It’s ironic that I almost need a car to rent a car. Fail. If you need to rent a car on the weekend, it’s okay. It’s less than ZipCar if you only need it several times a year. But them not being open past 6pm weeknights, noon on weekend, and not at all Sunday makes it rather inconvenient and stressful when you don’t know what kind of crazy New York traffic you might run into and you’re racing the clock.
All that said, I was pleased with the service provided and personnel here. They are attentive and respectful, which is always nice in a city where I frequently experience sub par service.

I rented from this location twice in 2008, both crazy times for rentals– Thanksgiving and Christmas. And both times, I couldn’t believe the stellar service I received.
First of all, the Enterprise «pick you up» policy rocks. So unbelievably helpful to not have to figure out how you’re going to get yourself, your dog and all of your stuff to the location.
Every single person I met there was genuinely friendly and helpful for everything I needed and asked about. They didn’t pressure me into signing up for the insurance like most places do, and upgraded for free me both times because they had a better car available.
On the Christmas rental, there was a delay in getting me a car– about an hour and a half, because people hadn’t returned the cars on time. I was able to wait at home, though, and they called me when there was a car ready for me, because I’d called for a pick-​up ahead of time. The level of service I received totally made up for the delay, I have to say.
I finally asked one of the guys why they were so *nice* to everyone all the time, if the company put something in the morning coffee or what. He laughed and said, «No, it’s just a great place to work, and a good company to work for. They treat us well and it makes it easy to do our jobs well.»
Amen! I’ll never rent elsewhere again.