Enterprise Rent-A-Car

I’ve rented cars from Enterprise before and the experience was good, but renting a car from this Enterprise location has been the worst car rental experience for me personally! I paid alot of money for a subpar vehicle, and to make matters worse, the hubcaps on the two front wheels were missing, and the power adapter inside of the car did not work, which meant the whole time I had the vehicle I could not charge my phone! And after I dropped the car off, I let them know that I was not pleased with the fact that the hubcaps were missing and the power adapter did not work, I received no apology whatsoever! I don’t know about anybody else, but if I’m going to pay $ 500 dollars to rent a car I expect all of the parts of the car to be there and working properly! Needless to say, I’ll never rent from this location again! Rent at your own risk!

This is hands down the BEST Rent a Car establishment I have ever used. Staff is knowledgeable, professional and is 100% focused on Customer Service. Alexa is a true standout. Since I have been renting there for over a year now Alexa knows what type cars I like, has paperwork and a clean car ready when I arrive and is always so friendly. On the occasions when I do not deal with Alexa, Brendan and Tonya deliver excellent Customer Service as well. This is a well run establishment and the Team here is the true meaning of how a «Team» should operate in any business.

This location was amazing, between making my reservation and dropping the car off I spent a total of 5 minutes at this location. The staff was really great and upbeat. I plan on the using this location as my main rental location in the near future.

The Enterprise folk were great. Our car was ready, as promised. We were quickly checked out and all was in order. Drop off was simple and was also done quickly and efficiently. We recommend this branch wholeheartedly.

Good experience. Very easy and convenient. They picked me up and dropped me off each way. Friendly staff, clean office, explained everything clearly and vehicle was great (Hyundai Santa Fe Sport).
Would def rent from them again.

This Enterprise is a nightmare. Staff is unorganized and cars are a mess. I was given a rental that must have never been looked at. It was a volts wagon, and when I took it off the lot everything seemed okay. Only to find that it was low on coolant (the light turned on). Since it was Saturday afternoon and the location was now closed I couldn’t tell anyone about the car. I had to buy coolant for the car and then while I started driving the low tire pressure came on. I guess at this location they don’t check any of these things? Nonetheless, they did reimburse me for the coolant but they didn’t seem in the least concerned about their bad service and low maintained on these cars.
I will never go back to this location. It’s terrible.

the staff is friendly and very accommodating. Location is very convenient. On my recent rental, I was given a car that malfunctioned half way into my trip to PA. Had to change for a different car at another location. Fortunately didn’t affect my meetings but was very inconvenient and I’d say dangerous. My recommendation would be for the cars to be thoroughly inspected before being rented…

Good and friendly. I’ve had bad experience once at that location, where a manager had given me a better offer then when I paid they told me it wasn’t on the record for the discount. I was stuck with that bill.

Excellent manager! Excellent staff! I rented a Chevy suburban from this location for 10 days. When I got into the car it was clean and still had that new car smell. I was working with the manager Alex and he handled everything for me. He worked with Geico on my behalf and the body shop. I would recommend this location to anyone that wants to rent in the future. Overall great experience!

Car was downsized from intermediate to compact. Passenger seat’s back could not be moved. Rented with chip in glass on bottom of passenger side windshield that was hidden by bead of water all glass was wet — car had been washed. Pick-​up and drop off condition had been video recorded IT WAS A DANGEROUS CAR — while driving out to LI at nite the windshield wipers only smeared the misty rain and windshield washer fluid was empty. Next AM renting agent refused to exchange car and associate Alexis reported I was not entitled to emergency roadside repair. She suggested I do the repairs and be reimbursed or call AAA .I cleaned the inside and outside of the windshield and washed the wiper blades but luckily it dd not rain while we were using it for rest of the week.
No mention of chip upon turning it in.

Horrible experience.
Very poorly trained staff. Very unaccomadatating. Definitely avoid at all costs.

They are so nice and try their best to accommodate. I would recommend. Its better than Flatbush avenue.

For the first time I have decided to rent a car. Let me tell you I was a nervous wreck after reading about all the problems people have everywhere. And my husband was not helping either since he trusts all the reviews he finds online. There was a choice between spending 10 hr going back and forth by train or by car 4 hr and stopping at places I loved and could not get to just because it was not possible without a car.
I read everything online and still had a few questions, and since I like talking face to face and not over the phone I went to the location. Alessante was very patient with me and explained everything I wanted to know. So I made a reservation right there and only 2 days before the date I needed a car.
The morning I went to pick up a car I was still very nervous, but the guy who took care of me made it really easy. The paperwork took 5 min,(they even gave free upgrade on the car), we checked the car, he showed me a few things inside the car and I was on my way.
Next morning brought the car back, another person accepted it, he went around to check for damages, took the data indicators. 5 min inside the office and that is it.
Loved the experience!!! Car was absolutely wonderful, clean, runs smoothly. Speaking of time efficiency and staff courtesy — awesome!
Definitely coming back and highly recommend this location.
Hopefully they always will be this great!!!

This branch was great, the staff was very helpful and patient, good selection of cars. I ended up renting a red FIAT for the weekend and had a good experience. There were no problems with the car. I got the car with almost empty tank, I filled it up with $ 30 of gas, when I came to return the car I mentioned it to the sales associate and he credited my bill. Overall a good, fast and efficient Enterprise Rental branch. Recommend going here.

This was my first time renting a car and I feel the process should be more pleasant. I reserved a car at this location about a week ago online. I reviewed all the charges but once I got there the sales guy said he’s going to charge $ 500 on my card to have a deposit and quickly swiped my card. I would have liked to be told of this before hand when i spent time reserving online!
We went outside to «pick out a car» they only had the lowest possible model in the intermediate range (though i feel it’s really a compact). Since I wasn’t about to shell out more money i had to ok that «pick». Now seeing as this was the only car i could choose, and i reserved a week ago, it would be ready no? Nope. He proceeded to keep us outside in the scorching heat as he made a show of vacuuming and dusting the interior. Lemme tell ya that car is filthy, there are toothpicks and hair bands from a previous driver, the dash is all dusty, and there’s stuff on the floor. I kept finding more crap to the point where my bf went to check the trunk for a dead body: P
All in all I will definitely be going with a different company next time I’m renting.

I ended up using this rental company because someone vandalized my car and my Geico insurance had me covered for my rentals until I got my car back.
I have nothing but praise for this Enterprise branch. They picked me up from the auto body shop where I had my car being serviced and took care of my rental needs without any hasstle. Unfortunately I was moving that week and it was a real bad time to have this happen but Enterprise was very accomodating to my needs and I even got to switch up my car to the cargo van for our move.
I wish I could comment on the rates but most of it was covered by my insurance. Although I still had to pay a little bit off pocket because I switched to the cargo van.
I would definitely recommend this location to anyone looking for a car rental.

This is my husband’s favorite rental company to work with, this office in particular. They are fantastic to work with. If you live in the area and need a car, this is the place for you.