El Paso Mexican Grill

I’ve had the nachos here, which were great. But my favorite is the «Breakfast Bowl». it’s basically an open burrito, but I order with Spanish rice and avocado, and I get the eggs over-​easy or poached. This is one of my favorite things to order via Seamless, although I’ve never been in person.

I like their food, even though some don’t. It’s a taqueiria, for goodness sake, and it’s kind of like a local, non-​chain Chipotle, and I think their food is better than Chipotle and I try to avoid chains.
I got a wet pork burrito tonight, and it was delicious, if a little cold. It actually came quite quickly, better than expected.
Only downside is the delivery guy, and I don’t really expect delivery guys to speak a lot of English. I happened to be on the street in front of the apt. when he arrived, but his call to me had no way of communicating that, and I tried very hard. «I am on the street, in front of the apartment, where are you?» «I am in front of the apartment» «I am downstairs, on the street, are you upstairs» «Yes, I am upstairs» «OK I will be right up, it will just be a minute.»
I come upstairs, and the buzzer rings, I buzz the guy in, and when I open the door he hands me the burrito as though he is very annoyed and in a rush. I say «thank you» and no response.
That’s where the positivity ends. Food was OK, fine. Delivery guy needs to learn some manners. Not sure if he needs to learn them from Grubhub, or the resto, or what, but he was rude. You have to be able to speak just a little bit of English, please. I am downstairs, outside, what can be so hard to understand about that? If you make it to my place, then at least be polite.
You were rude. Please be aware you are losing business because of it. Is «Hi, I’m sorry, phone problem» too much to ask? How about, «You’re welcome, have a nice night».

DO NOT ORDER!!! DO NOT ORDER
George the manager is a jerk
If I could give negative reviews I would we ordered for today and the order never came and they said it was delivered. We kept calling the manager was nasty and said it was delivered and oh well bye. George the manager is a scumbag.

DO NOT ORDER!!! DO NOT ORDER!!! DO NOT ORDER!!!
We were delivered the wrong order. When we called back up we were told we ordered wrong, because what is labeled «fajitas» is actually a «fajita burrito».
Also, the tacos are some of the worst I’ve had. Paying .99¢ extra for lettuce and pico is ridiculous, or paying for any other extras for that matter.
1 star for their chips and salsa. Yay!

First time ordering and it will be my last very unprofessional. I ordered a bacon chedder burger deluxe for over 8 bucks which doesnt include taxes when i asked what the total i was quoted one price and when the delivery guy came who didnt speak english at all there was an additional 3 bucks added to my total. I asked him what the charge for? And of course he couldnt explain. So i figured tht will be his tip. Anyway, i get upstairs to chow and low and behold they forgot the main ingredient the bacon on my bacon chedder that i just paid damn there 10 dollars for. I call and the woman had the audacity to tell me that the chef said he did put bacon on the burger. As im staring at a bacon chedder burger with no bacon. I asked abt the additional 3 bucks added to my bill. She claims thats for the additional mile of travel. Yet she never mentioned thay on the phone. Her reason it is stated on the website abt the charge i told her im not on the website im reading the menu whuch says nothing like that. It is her duty as an employee not assume people know what their policies are especially if they are calling in an order it is her job to be clear about everything thats going to be charged. Im now waiting for the replacement burger. See how long that takes. And by the look of the burger it certainly isnt worth 8.50 they gettin crazy thinkin they can charge mahattan prices with horrible quality not cool i give prices are just to high for mediocre service thumbs down

Completely upset. I’ve been ordering from them for months because i love their quesadillas but this is by far the worst mistake they every made. I always order from grubhub and El Paso usually forgets something in my order but the food is usually good but to give me a completely different item from what i really ordered when I’m super hunger was the last straw. Nachos and Quesadillas are definitely not the same. Zero stars for this one. Refunding my money doesn’t fix it either. Customer lost. Plus i tipped well. Smh

I am always on a search for a quick bowl of beans. Beans are my go to «fast food» these days so taste really matters to me. I really like the black beans and the pinto beans at this spot. The refried beans are decent enough but don’t pass my California upbringing test. I’ve been to this place 6 or 7 times to get beans, but the last time I went they charged me 75 cents for pepper sauce. It annoyed the heck out of me. This little container of sauce? Really? Who does that? I order beans all over the city. I don’t remember being charged —ever.
So I walk to sit on a bench and enjoy my quick «small meal» and the sauce I paid extra for? Well, I pour a little on my beans and it has no taste. I got the red one and should’ve chosen the salsa verde (the green one). If I weren’t carrying groceries I would’ve gone back just out of principal. I love food. I love good food. Not sure I’ll be rushing back if they are charging me for a little bit of hot sauce. Oh well… I haven’t tried anything else at the place so cannot speak on it… I was so excited when I found them but the charge felt petty…

My boyfriend and I ordered two fajita platters this evening on September 7^th, 2015, via Seamless. One was supposed to be a steak fajita platter with a side of rice and beans and some add-​ons like guac, sour cream, etc. The other was a shrimp fajita platter with the same add-​ons. The total cost of the meal with the delivery charge and tip was $ 35 and this vendor failed to deliver our order as placed. the rice and beans were non-​existent, the food was cold, and what we received were two tortillas with our respective meat, lettuce, sauce, and sour cream inside, but definitely not the fajita platters that we had ordered.
Disappointed to be sure. I would NOT recommend this restaurant to anyone who would like to receive what they paid for, because based on the quality of this experience, I will not be recommending this restaurant to anyone.
To be clear: We questioned the delivery guy «why it was delivered in the form of a burrito/​wrap instead of a fajita platter» and he shrugged, and was unable to confirm or deny that this was our order. He then took our receipt with him, even as we asked him why he was driving away with it. Besides that, the food took an hour to arrive. So we took our chances and brought it inside to realize that the contents were only the «add-​ons» we selected via Seamless such as the guac, sour cream, and salsa. See picture for reference.
I’m extremely disappointed to have wasted the time and money on El Paso Grill II at 387 Flatbush Ave, and also disappointed to have come across this restaurant via Seamless, where I have previously been connected to restaurants with better product and delivery service.
I’m amenable to the vendor repaying me for my order (we have the receipt via Seamless/​email), but I also plan to contact Seamless to append the cost of this extremely unsatisfactory meal, if possible.
***UPDATE: We called Seamless to rectify the situation above, mainly because the restaurant listed on Seamless did not match the restaurant as listed here on Unilocal at the same address. We were originally uncertain where our order actually came from. The Seamless representative called this restaurant located at 387 Flatbush Avenue and was greeted by a disrespectful restaurant manager who told her that we «had ordered incorrectly» and that what we paid for was what we had ordered– and unwilling to accept any fault. The Seamless rep understood that this restaurant did not advertise their food correctly and that the restaurant was uncooperative in granting a refund. Ultimately, Seamless gave us the refund after the representative spoke with the restaurant manager and deduced they were an untrustworthy vendor and had delivered a bad product at our expense.
The Seamless representative indicated that Seamless had stopped working with this vendor previously and was flagged, which is problematic from the vendor’s perspective as it speaks negatively toward the quality of their product and service.
All in all, don’t order from here.

I have to say I’ve been pretty content with the quality of their food, but their ability to actually follow your order, and their customer service is subpar. A coworker and I have been ordering delivery from here about once a week of a number of weeks now. Every delivery has had something wrong with it:
–Ordered a taco bowl with cheddar cheese, refried beans, and no corn, but got one with mozzarella cheese, black beans, and lots of corn.
–ordered salsa on the side, no salsa comes
–ordered nachos with no beans, comes covered in black beans
Each time we’ve had to call and get a redelivery, which is annoying for us and I’m sure for them.
Today, my coworker ordered nachos with extra cheddar and mozzarella cheese on them, but instead receive nachos with a little strand of cheese on 3 chips, 3 chips in the whole box of nachos! So, of course she calls, tells the guy, he insists the cheese is there, just hard to see because it’s melted (really!?). She advised him that we don’t plan on ordering from them again, and he says good, you always call to complain! Now someone with some sense, and an interest in not losing regular customers, would actually take steps to address the situation which has only been caused by them!

Unsure of the prior ratings… WHY? Well lets start from the beginning
In being «hangry» and wanting Mexican I picked the first spot with 4 stars and over, that was delivering ASAP. I ordered the sofrito burrito and my coworker had the chipotle chicken burrito.
Ordering/​Deliver — ordered through
, never been to the storefront — $ 10 min with a $ 3 delivery fee (I cursed the computer and just hoped this meant I was getting some tasty Mexican eats). Delivery took about an hour to arrive (I am 1 mile away). The delivery guy was cool.
FOOD — Not to be funny but this is the most generic burrito I’ve consumed in my life. Everything (my colleague agrees) taste like it came out of a can. Actually I am sure the «corn salsa» is just drained canned corn kernels. All elements «made» by the restaurant were bland, expect the chipotle chicken (colleague says «that was pretty good»)
1 star for hangry induced edibility
Will not order again