Edible Arrangements

The only reason for 1 star is because 0 isn’t an option.
My 1^st order was back in christmas, and we got spoiled fruit, and I schedule pickup for 11am and I got there at 12 to make sure they had some extra time and they weren’t ready. I had to wait 30 minutes for my arrangement to be done. So after literally 3 weeks I got store credit for the amount.
So now since I can’t use the store credit any other store I am stuck here and for the past 2 days I have been trying to order something. I called the store and the associate said she doesn’t know how to do that (use a store credit) so call back in the morning to speak to a manager, the manager will be in at 9am. I called at 9:15 the next day and an associate said manager isn’t in yet try and she should be there around 11am. So I did at 11:30 and finally got her and she said she was busy with another customer and she will call me as soon as she is done. Waited 2 hours to hear from them nothing, than i had to call 3 times because the first two times they hung up on me.
This store is absolutely horrible and the fact that their arrangements aren’t even fresh says a lot!

I’m not from New York so I placed my order online with the store that I would think is the closest to my boyfriend’s workplace for his birthday arrangement. I was very displeased about their customer service when I had called her back concerning about my order was wrong. First, they forgot the balloons and his pineapples in which I paid extra for to make it EXTRA SPECIAL for his special day. The order arrived plain and simple just like a gift from a coworker, not a girlfriend. When speaking to her about the issues, she got very snappy and hung up on me; she gave me the run around to call her manager Lucy the next day. There was no apology or even offer if there is anything else they could help me with. I have to be the one to ask them if they can help me with anything else. When I called back the next day, she said her manager is not in, and she said the only thing she can do is get me a refund but then hung up on me right afterwards without even resolving the issues. Where is your management team? Now, I have to think twice about even ordering anything from this franchise. I was trying my best to be nice and keep my composure, but this store customer service is ridiculous! I would never recommend this place to anyone ever. If I was living closer to him, I would not even order from this store; I would rather hand delivered it myself, at least I know it was sent thoughtfully right.
Signed,
PIssed off customer

Ordered an arraignment from here for pick up. Unfortunately had a funeral to go to & asked for arraignment to be ready by 4pm. Received a phone call at 3:52 saying arraignment was not going to be ready on time… Ummmm one would think they’d know more than 8 minutes before!!! I was already one block from store at that point. Anyway went to the store figuring if I was actually there they’d be finished quicker. Nope. They had not even started my arraignment. A young girl came out from the back & restated that it wasn’t ready… I explained I was on my way to a wake & asked when it would be ready. The worker said she really didn’t care where I was going it wasn’t going to make her work any faster… I calmly told her she was super unprofessional to which she also replied she couldn’t care… Unbelievable, right? So I waited until almost 4:45 & watched them finish the arraignment, during which the workers boyfriend came in, went into the back area & was hanging out & talking while she was slowly making my piece… She was laughing, eating chocolate dipped fruit & also sharing some with the random guy in the back, (assuming it was her boyfriend??). Service was ridiculous & the worker was beyond rude. When I was paying I asked about speaking to a manager, to which the girl replied «you can try calling & asking for someone» not giving me a name, time, or number… I also noticed that there was chocolate fingerprints all over the ceramic basket & when I pointed it out she told me that’s what happens when you make her rush… Omg I was so beyond frustrated. Anyway I paid about $ 100 for the arraignment & left thinking I would speak to a manager after rushing to the wake. I tried calling multiple times/​days to no avail. So I figured this was my next resource. I would never order anything from this specific location, but would still order from other locations because I like the product.

Very disappointed with all of the fruit in the edible arrangement i received. Some of it was hard and unripe and the rest was too ripe and mushy. Also, it did not come with the balloons that we paid extra for. I wrote to their customer service twice and did not receive a response. I also think they sent us the wrong size because the arrangement was extremely small for the price.

Delivery was missing the balloons. The chocolate on my fruit was melted off and the fruit looked like it was rotten. Clearly the inedible edible arrangements was standing around in the heat all day before being delivered. What a waste of $ 140. Wish I could give 0 stars

I wish I could give this store a MINUS FIVE Stars!!!
My best friend ordered chocolate covered strawberries (her all time fav) for my daughter’s 13^th birthday. When the box arrived, it was the wrong item. It was a box of assorted fruit and it was way TOO ripe AND rotten. My daughter spit it out immediately. I sent pics (I will put them up later) to my friend and then called the store. The lady who answered put me on hold twice only to come back and say that a complaint was put in and since it was Friday, ⁴⁄₃ (this is a Kosher store), the manager would call me the following Monday, ⁴⁄₆. It is now ⁴⁄₁₁ and I still haven’t been called to discuss. My friend also called this store and the headquarters of EA, only to get a message late this week to say that the store reported calling her and delivered a new box to my daughter… Liars!
How can a business operate like this and get away with this? How can a business knowingly handle rotten fruit, cover it in chocolate and send it to a customer? If you couldn’t fulfill the order right, send it to another store! Isn’t this the policy? If Edible Arrangements can’t treat their customers right, they shouldn’t be in business. They lost mine for sure. You should be ashamed of yourselves!!!

Honestly if I could I’d definitely give them no stars. I went in there to pick up the arrangement I ordered, and there was no one out by the register. I waited for maybe 5 minutes or more for the chick to come out. Turns out she was playing with some kid in the back. I finally got my mother-​in-​laws arrangement, we opened it & THE FRUIT WAS TERRIBLE. THEY HAD BLACK SPOTS & THE STRAWBERRIES WERE NOT FRESH. SO MUCH FOR THAT $ 7.00 EXTRA CHARGE. TERRIBLE CUSTOMER SERVICE. AVOID ASAP!

Avoid this store! I ordered something for valentine’s day and they never delivered what I ordered. So basically, I paid a lot of money for something that was never delivered or fulfilled. The store gave me the runaround for weeks. According to the store, the «driver», who they took days to get in contact with, said he/​she delivered it. My guess is that the driver ate that arrangement with his/​her pals.
Do not shop here, or edible arrangements. Instead, do something a bit more traditional, get flowers or pickup fruit yourself.

If I could give this store a ZERO then I would, do not order from here the customer service is HORRIBLE! Edible Arrangements will never see another dime from me, do yourself a favor and do not shop here!

The Edible Arrangements portion of the shop looks lovely, but we have not tried it as yet. There is, however, an adjacent candy and Philadelphia ices shop that is part of the business and it has become my kids’ favorite place to go. Kind of like the Lemon Ice King of Corona.

I really wanted to say I loved the arrangement because my honey sent it to me with love. Edible arrangements sent a pretty set but the fruit was oh so not ripe or tasty. I bit into a strawberry and it was rotten. I had to spit it out right away.
I called and got no apology but to be on hold where I could here them talking and then informed that the fruit was cut today. If I cut a rotten fruit today does that make it fresh or ripe? They asked me what I wanted them to do? So I guess that’s there apology! I’ll be receiving y new basket next tuesday. I’ll cross my fingers on this.

My wife’s mother surprised us with an edible arrangement package. Unfortunately we were not home to pick it up, but that was not a problem. The location was a few blocks away and I just walked over to get the item. It was a tiny place on Avenue M that is clean and simple with a few displays, but mostly all the fruit are in a refrigerator waiting to be used for a future bouquet. It was a delicious assortment of fruits shaped like flowers and some of them dipped in chocolate. Was a great gift idea and we will use the service again.