Eco Fresh Carpet Cleaning

I purchased a voucher and knew from reviews that there would likely to be a cost over the voucher face value. I did not have a problem paying this added cost. Materials (and the cost and ability to clean the same) vary widely but they are offerring a rather simple voucher with the expectation that MANY details and FULL cost are a post-​voucher discussion. This is admittedly complex and difficult to figure out, so I was appreciative that a female (I don’t remember her name unfortunately) phone attendant was pretty professional and after some discussion looked into my specific questions (what would the potential range of add on cost was given I was unfamiliar with what material my carpet was made of). She even had her boss call me to explain the price differential. I thought both were courteous (although the boss was a bit pushy) and did want my business – as I mentioned I was willing to pay the differential which based on my limited understanding of my carpet they thought would likely be in the $ 150 – 250 range assuming the carpet wasn’t a special fiber. They convinced me to keep my appointment and told me I could aways say no thanks if the material turned out to be a significantly more expensive one and if they couldn’t clean it they would tell me so.
I did finally find the information sticker on my rug, and turns out it is 100% madmade viscose, not one of the more delicate natural fibers that would cost significantly more to clean. That being said I did not know if it was cleanable, so I figured I’d call to let them know before my appointment. If it is not cleanable, no point in wasting everyone’s time and I figured that maybe in that event they could clean my microfiber couch instead.
The «gentlemen» I spoke with this time was a nightmare, clearly no customer service skills whatsoever. Very rude and condescending and told me that he couldn’t tell me anything (didn’t even know what viscose or rayon was, asked me if it was a type of silk or wool) and that it would be unprofessional to have a conversation on the phone about it. I wasn’t asking him for a price quote or a guarantee, just for more information or to have some get in touch with me if he didn’t have the information. Unlike the polite woman, he was extremely rude said I couldn’t talk to the boss or technician (the woman had talked to both on my behalf and had the boss call me). He implied I was some cheapskate that was trying to get 100s of dollars of service for $ 25. (A) the voucher is poorly advertised so it does seem like you can get this and (B) I knew that I was only getting a $ 110 value credit against the actual charge, and was willing to pay the difference. He basically tagged me as a «troublesome» customer and told me to cancel and get a refund on my voucher.
Amazon luckily issued a refund without much problem, but really I think it’s just too bad since I was willing to pay the supplemental rate (just not willing to waste my time). Maybe their service is good, maybe it’s bad I will never know.
While the voucher is misleading I was well aware of that before purchasing so I won’t hold it against them, my real issue was the extreme rudeness and unprofessionalism of the «manager». I leave two stars because while they’d be better off advertising there voucher more accurately (instead of everything being included in what feels like the disclaimer fine print section) it seemed like I was going to be able to work things out with the woman and «boss» and had I spoken to them again, I could have gotten my rug or sofa cleaned.
Advice to business: Please NEVER have your «manager» pick up the phone and talk to customer. This is clearly not one of his skill sets.
Advice to potential customers: If you bought a voucher, know that you will have to pay more. If you are willing to pay more, when you call to make the appointment and get a man that refers to himself as a «manager», hang up and try again to see if the polite woman picks up.

We bought the Amazon voucher back in August and, at the time, scheduled the cleaning for the week before Thanksgiving. This morning, David arrived for the service and insisted that we would have to pay an extra $ 99 because the sofa is «oversized» (the sofa dimensions are L: 90″ x W: 70.5″ x H: 36″). Nowhere on the voucher was there a stated limitation on sofa size (despite other limitations and restrictions being expressly listed). More importantly, perhaps, is that at no point over the past fourteen weeks did anyone from the merchant inquire about the size of the sofa. When I made the reservation, no one stated that the voucher could only be applied to sofas with certain dimensions. I did not anticipate paying an additional $ 99 on top of the voucher (effectively paying the full «total value» typed on the face of the voucher), I was surprised by the request, and I simply wasn’t able to pay it. So, I didn’t.
David tried to push the hard sell, telling me that their prices were much less than their competitors and that I should «call any company for a quote» if I didn’t believe him. He also told me that other companies would charge me extra to service our third-​floor walk up. In the end, I repeated to him that I wasn’t able to pay more than the voucher value for «oversize». He left, and I could hear him and his partner complaining about me (in another language) in the stairwell.
After reading the reviews here documenting damage to furniture, I’m glad I stuck to my guns. I only wish I had the benefit of these reviews before purchasing the Amazon voucher.

Luckily for me David didn’t do the actual cleaning. He came to do the initial look at my sofa and immediately told me it couldn’t be steam cleaned — only microfiber furniture can be steam-​cleaned, apparently, so it cost me an extra $ 79 on top of my Amazon Local Deal. He was thoroughly creepy and unpleasant to have around, bordering on rude, and I just wanted to have him out of my apartment as I did not like his manner at all and I was getting very nervous. I figured I was getting a good deal anyway, and the sofa needed cleaning so I went ahead. Luckily the guy who actually did the cleaning was quite pleasant and seemed very professional. I have no idea whether they actually Scotchguarded it, as I paid extra for that — he said he had done it and unfortunately I was out of the room so can’t be sure. He did show me how dirty my sofa had been with the dirty water in his tank so I feel like it needed doing.

I had a similar bad experience with David. I bought an Amazon Local Deal for $ 25 to secure a $ 99 sofa steam-​cleaning. David called on the day of the appt and asked if he could come earlier. I said Yes and moved all of the furniture away from the sofa myself. When he arrived, he said it could not be steam-​cleaned, it would have to be shampooed under high water pressure and that it would cost me another $ 79. I asked him if this was a bait and switch. He pretended he didn’t know what that meant.
He then took my credit card and told me I needed to sign an authorization for payment. I said «Before the job is done?» He said Yes. He also wanted me to sign a form that claimed satisfaction for a completed job before he even started to clean! I refused.
Now, my sofa was not stained or damaged in any way – it just needed freshening. After David started cleaning, he showed me a 7″ rip in the cushion. I was shocked since I had never seen a rip the last time I flipped the cushions a few weeks prior. He claimed it was already there and that he was not at fault. How could I prove that since I did not look over his shoulder?
He and his assistant proceeded to walk on my damp oriental carpet with their street shoes without putting on paper shoe covers. When he was finished, I asked if he cleaned the back of the sofa and he said, «No. You had it too close to the wall,» even though he had pulled it out a ways and after shoving it back, knocked the base of the leg off without replacing it.
I said, «What am I going to do with the rip in the cushion?» He said, «Take it to an upholstery repair service and they’ll glue it.» Afterwards I was quoted $ 200 to repair the cushion by the manufacturer of the sofa. I complained to Amazon Local and they apologized profusely and credited me the $ 25. I complained to the owner about David and he said, «I’ve listened to you long enough. I will call you back after talking to David,» which he never did. This company ought to be put out of business! Don’t use them unless you are willing to take a grave risk with your fine furniture.

If I can only post a review on Unilocal with no stars! Lets start by saying if you ever use this company please have the quote DAVID gives you DOCUMENTED! He was not only late but also denied the time he was suppose to arrive and start. He also tried to pull a fast one on me with an extra charge for tax when he agreed to a flat rate of $ 236 for Sofa sectional upholstery cleaning, area rug, and two bedrooms wall to wall carpeting cleaning. I did not receive a deep cleaning as I requested either. It gets better!
What really got me heated was the fact that he damaged my sofa and refuse to reimburse me the cleaning cost. He claims he is professional! In all honesty if they were they would have reimburse my $$$. I did not even ask him for $$$ to repair the damages and He had the audacity to even blame me for not being able to analyze the sofa’s condition before cleaning it.
Read the contract! It states that they are not responsible for any damages. Very dishonest and unprofessional. You get what you pay for, cheap is never better. May this be a lesson learned and hope you may never have to HENCE THIS REVIEW!
This should never happen to anyone! I just filed a complaint about this company to the Better Business Bureau.

For fast, friendly, professional service at a reasonable cost, Eco Fresh is highly recommended! I was able to get an appointment set up right away and the serviceman was very courteous and knowledgable. I will definitely do business with them again.

i want to say thank u to Eco Fresh Carpet Cleaning I had a excellent experience last week My cat was sick and had multiple accidents on my rug The technicians were quick, efficient, polite, and very friendly. My rug looks great no stains and no funny smell, I’m impressed & highly recommend.