DIRECTV

direct tv is thee worst cable service please stay away from them they rob customers they don’t let you know about they hidden fees. i got service for my business thursday 1÷21÷2016 i did not hook the box up to a tv as yet due to not bringing the tv to my business long story short winter storm started friday business was closed saturday/​sunday closed i just got an email from my bank saying direct tv took $ 81 dollars out of my account and also $ 74 dollars for instillation the $ 81 bucks is the first months bill. which is due rite away. the rep never mentioned anything about bill being due and high my bill each month is $ 46.49 which they charge me already $ 81.69 for the first month … i no longer interested in their business because it’s really unprofessional. please stay away from direct tv!

I am extremely annoyed with this provider that I just want to cancel.
Two months of trying to get bundled with verizon and both companies have me playing phone tag.
Just when I thought the supervisor was helpful he lied and wasted my time. Two weeks later I’m still
Waiting on the supervisor call back.
To think I cancelled with DISH NETWORK for this.
Dish, I’m coming back !!!

Hate their service.
The tv cuts out whenever it rains.
Bad when you are watching a riveting scene of a movie or show.
Literally watching Walking Dead and it started raining! And the box stopped.
Also bad when you are watching a soccer game.
Instead of goal, we were screaming NOOOO!
They have horrible customer policies.
Like when you paid every bill on time for 21 months and you had to cancel their contract for personal reasons.
They charge you for the rest of the contract. So you are paying them for 3 months of service that you are not getting.
OMG!
Never Ever again.

Omg the worst costumer service I have ever talked too. I really think 1 star is extremely much for them, I wish I could put 0 star.

Direct TV is fraudulent and abusive of consumers. Using an 800 number from a TV ad, I sought to have Verizon Fios service to my home in New York City. Unbeknownst to me, at some time during the transaction, I was place in touch with Direct TV. I accepted connection I’d DIrect TV in December 2013. In June 2014, I phoned Direct TV seeking to tranfer the service to my home in St Thomas, US Virgin Islands. Upon being informed that Direct TV did not have service in the US Virgin Islands, I requested the termination of service. A few days later, I received a bill from Diect TV for an early termination fee of $ 380. I wrote back indicating that I had never seen or agreed to any contract requiring to keep their service for 2 years nor had I agreed to pay any early termination charge. In July, 2014, Direct TV posted negative information to the credit reporting agencies causing my credit rating to suffer. I am about to file a lawsuit against Direct TV on account of thier fraud and violation of New York and Federal Fair Credit Reporting laws.

If I could give Directv 1 star I would. Where do I even begin to start? The installation process that took 5 days, 4 different installers and cost me more stress than a breakup? Or with the service problems every couple of hours? What a horrendous provider. I highly recommend that people stay away from this so called «provider.» No matter how cheap it seems, it is not. Fees come in later, the headaches are not worth it, and you can enjoy watching tv. Stay away at all costs, trust me.

They are the worst. I ended my service with them after two years when I moved to brooklyn. It took nearly three weeks for the boxes to arrive and then less than a week later and five days after I shipped the boxes I was charged 176.00 for them. I raised holy he’ll and they said that they would remove the fee. I’m still waiting. Don’t get direct TV… it’s a rip off

When I first received the service it was great. The service is still good but there are numerous hidden fees that pop up from time to time. So if you get the service you should always check you bill. The part that makes it even worse is the customer service. The people they hired are the worst and they are so rude. I constituently have to speak to a supervisor and even then I still get an attitude. Im not sure if its because they don’t like there job but if I’m being polite so should you. As soon as my contract is up I am going right back to TIME WARNER … Please don’t switch to them thinking the price change is worth it because with the hidden fees that they do not remove sometimes it will not be worth it. Save yourself the trouble.

I don’t know about this location but DirecTV in general is a horrible company and you don’t want it. My husband and I switched from Time Warner because they were getting really pricey. In the end you get what you pay for. Cheap rates, cheap service… which turns out not to be cheap at all. They find ways to stick you with a higher bill and then no one knows how to fix it. It got windy and we had the worst connection watching TV. Don’t do it. These people will just drive you crazy. We are located in Queens but when ever we call for help we get someone in Ohio. They are nice on the phone but ultimately no one knows what they are doing. We can’t switch again until the contract is over. DirecTV is a nightmare you don’t want to deal with.

worst customer service that i have ever dealt with! cancelled my service appointment two times without even telling me two days in a row. i cant believe this is a «real» company. what a joke!

You’ll be really glad you signed up with DirecTV for the first six months or so when they offer you tons of discounts, then after the next six months you’ll think «this is getting pricey.» After you’re a loyal one-​year customer, they gouge you for every penny they can.
DirecTV automatically subscribes you for things you don’t want for free, when you start service. This happened to me with NFL Sunday Ticket, as I’ve seen in other reviewer grievances. At the end of the promotion you have to call them to cancel it, or they’ll start charging you monthly. I called to cancel, and was denied. On the phone, I was told that the subscription CAN’T BE CANCELLED after the season starts, and that I should have looked at my previous bills more closely (which mentioned that I can’t get «refunds» after the season starts — not the same thing). There’s no other package that you can’t change when you need to — just this one. It’s devious. And it’s theft. There’s a reason other reviewers are pissed off.
In addition, service goes in and out at odd times. During hurricane Sandy, we had cable the whole time, which was amazing. But lately, it seems like whenever it drizzles outside, the cable pauses and goes fuzzy for minutes at a time. Go figure.
A word to the wise: if you sign up for DirecTV, read every single word on every single bill you receive, or you will get screwed into paying for things you don’t want for months. And, make sure you know what THEIR definition of «refund» is, because DirecTV thinks that asking not to be charged in the future equates to a refund.

I bought the recent promotion with Madden 25. I paid $ 100 to get access to DIRECTV’s programming and have been on the phone on hold for the last 3 hours because the company can’t troubleshoot a simple username and password. I logged in successfully and was directed by DIRECTV service to change my username and password. Once I did that, I could no longer log-​in. This is absolutely ridiculous and a huge scam.
I wasted my money, my valuable time and learned first-​hand why DIRECTV’s customer service is an absolute joke. After speaking to multiple people, it’s clear that this company needs to revamp its staff training because they actually made Time Warner’s customer service look good.

My husband and I were eager to jump from Time Warner Cable to Direct TV: «highest rated customer satisfaction». After we signed up we realized that the price in the checkout box online was not the price we paid.
I called customer service and spoke to a woman first. She was really great, offered to fix the problem and agreed that it was outrageous that the discount disappeared. She typed the discount into her computer, said everything was good. And just before she transferred me away, she said «oh, the computer kicked back the discount». Apparently, online — and in her computer, you can combine these discounts until the «system» decides otherwise. I asked to speak to someone who could fix the problem. She said she’d put me on hold. She set the phone down and I could hear her talking to someone in what I imagine to be the next cubicle about how «this guy’s email wasn’t allowing him to stack discounts?»
Next I spoke to Dwayne, the guy in the next cubicle. Thinking it would be a quick fix, we were told it was an online glitch, and that they couldn’t fix it and we were stuck. He told me he understood my frustrations and that he would do the same thing, but there was nothing that could be done. He also reiterated that I would still be receiving a $ 10 discount instead of a $ 5 discount, to which I countered «it was listed as a $ 15 discount».
Day one of a two year lease couldn’t be off to a worse start.

Worst company for cable services. Customer service: 1 star. Network Service: 1 star. Managerial People: 1 star. Exactly what you get with underpaid, untrained chodes from craigslist. There is no good decision with cable these days. BUT do not choose Direct TV. AWFULLLLL!

Is there an option for NEGATIVE STARS?!
DirecTV provides customers with terrible customer service. I cannot believe the service I have been given. Here is my story and I hope that it steers anyone thinking of getting DirecTV to think otherwise.
I have the «whole home DVR» and a «cinema kit» so that I can enjoy my DVR in every room and the cinema kit to provide a wireless connection to my receiver in order to obtain on demand features. Unfortunately, the whole home DVR stopped working so I called DirecTV and they needed to send out a technician. This technician who arrived obviously knew nothing about internet and the dominant problem in this issue was the receivers connecting with one another via my home network. This tech decides to start futzing with my internet and it stops working. This technician leaves my apartment WITHOUT fixing the original problem AND breaking my internet. I call DirecTV outraged and they send another technician. This technician fixes the whole home dvr but then leaves without my internet working. After 6 hours of arguing and technician issues, I gave up and fixed my own internet. I called retentions and their retention specialist has obviously never been trained on how to keep a customer as I had to ask for everything and nothing sufficient was offered to me. A specialist is supposed to be specialized in keeping their customer not to just sit there and ask me what I want only to shoot down every single one of my requests. This retention specialist schedules another technician to come the next morning. The new technician shows up and immediately tells me the problem is my router (when it has worked before). I have an apple router and the technician asks me to call Apple to «take down the firewall». Apple states that there is no firewall. I then, SPECIFICALLY, tell the technician not to touch my internet. This guy then proceeds to UNPLUG MY ROUTER deliberately against my wishes. My internet stops working. I tell the guy that my internet is now not working thanks to him and he proceeds to LEAVE without fixing any issues and breaking my internet. I tell him he is not leaving until he fixes what he is supposed to fix. This man pushes me out the way and walks out of my apartment without internet and without fixing the issue. I then had to fix my own internet and am now awaiting to hear from the technician’s supervisor.
Is this how DirecTV takes care of their customers? If so, it is disgusting and the advertisements for best customer service are a complete lie.

My experience with Direct TV is the closest I have ever come to murdering someone. Seriously. I am not hyperbolizing. I have honestly considered going to the office in New York, and cutting someone’s head off. So… one star.

The service isn’t bad. Don’t watch too much porn though. It’ll make you go blind. As a testament to that I am typing with one eye as you read this.

I left cable for one year and signed on with DirecTV. What a mistake!
First of all I hate contracts… and you have to sign one to receive their service. They tried to lure me into a two year contract, but I stuck with the one year just to play it safe. Thank god, because this satellite went out 3 times because of some light rain storms. This is 2008… can they not figure out how to get service to work through rain?
The first time I lost reception was during a Law and Order marathon… so no big deal… the second time was during a movie we had rented on a Friday night. That pissed me off, but the third time was not the charm. It was a nice Sunday afternoon and I reclined into my lazy boy, had my snacks and beers, and was ready for 12 hours of NFL.
All of a sudden I hear rain drops on my window… and I begin to sweat…“oh no… please no”…yes it is raining heavy outside… now I am watching the game and looking out the window hoping it will stop raining. Then… zap…out goes the game… for 4 hours!!! I was livid… called customer service and was treated like an annoyance. «Yes sir we have had calls about this today»…
So f&^*ing what?! They give me free HBO for a month, which does not mean anything to me, since that channel plays the same 3 movies over and over. I sit there and go online to watch the games on my laptop. Finally at 5pm it comes back and I kind of enjoy the rest of the day.
Contract came to an end and I ran back to cable like a good old ex girlfriend. Cable coddled me and told me it would be alright. I get cable back, have On Demand, free HD and never a problem since. Plus my high speed internet is better than dsl. Oh they tried to get me back. but I will not make that mistake again.
But FIOS is looking good. Tempting.