Digital Cable Service from Cablevision

Terrible company!!! avoid at all cost.!ripping off customers. i regret i chose them as my interner provider

HORRIBLE!!! If I could give it negative stars I would. The price and promises was attractive enough to get me to switch from Verizon fios. What a mistake. Dropped wi– fi was a constant, TV guide is hard to navigate and isn’t user friendly. Switched back to Verizon within a week and got my bill price matched to optimum.

If I could give them 0 stars I would! Terrible service, my Internet has never worked in my home, they have sent out numerous technicians, who are unable to fix the problem, yet I still have to pay for these services.
I had a salesman come and sell me these services, I was very happy with my other companies but figured I could save a few bucks, well I was wrong. I was told my bill would be cheaper, it was so much more expensive, I was told I would have all the channels I had at that current time, I received less than half. I was told that they would pay my full cancelation fees, totalling over 500, they sent me a check for 150. The customer service is seriously lacking with this company! It is by far the worst service I have ever signed up for. I will never recommend or use this company ever again!
I have made appointments for technicians to come and fix this they were extremely rude and lacked the basic skills to fix the issues.
STAY FAR AWAY FROM THIS COMPANY!!!

This is the worst service ever. Unfortunately this is my only choice of internet in Brooklyn. They overcharge for everything… Recently they cut my cable by mistake to repair my neighbors’ cable. Then they came to repair their mistake, and they charged me for their mistake! What is this? This is their stupidity, and I have to pay for it! This is a horrible and ripoff company. If you have a choice, please dont chose Optimum.

They downgraded the TV services, you can not rewind live TV unless you pause it and you can only pause if for 15 minutes, makes no sense what so ever. Their Internet service is horrible also. But the most significant is their customer service. When you call about your bill instead of someone apologizing to you, you’ll have someone debating with you telling you why you are wrong and that they will not do anything to help you. They also charge you a massive amount of money upfront way before they even install the service and two weeks after having the service they send you another bill. Will be canceling my service shortly, tired of the disrespectful customer service representatives who do nothing to help you. Optimum does not value their customers.

Optimum rather expensive, not feeling the value for money spent. Their app for iPad pretty unstable. Too often it freezes or I get Error, try again. Have deleted and uploaded so many times, turned it off and on, etc. but the only thing that seems to make it better is to call Customer Service and once they check it, it works great rest of the night. I’m now on their Frequent Caller Program! Customer service very nice, but the fact that the app not as good as AmazonPrime or Netflix hasn’t gotten through.
I also rarely find HotSpots — actually I don’t think I’ve ever logged on to a hotspot — thank goodness for Starbucks!

The worst service in America! You book tech repair appointment they don’t even come at that time, don’t call you, don’t show up, phone reps have nasty attitudes, after today I am through with Cablevision. It’s only when I moved to Brooklyn I had to get this God forsaken service ugh I wish they had Time Warner in my neighborhood. After today I am canceling all services and going to Direct TV. Save yourself the heartache and do the same.

I recently had a service call where Optimum technician changed the router and completely changed the whole setup. Not only is the new service slower and shuts down 10 – 15 times a day (everything freezes, cable tv, phone and internet, but none of my old extenders can connect to the new «compatible» router. So, I went to Best Buy and bought a complete new, state-​of-​the-​art super-​duper extender for $ 180. And guess what? It couldn’t connect to the new router. The whole point of this exercise was to IMPOVE my services, not make it worse. In a meantime, Cablevision didn’t forget to send me a bill with 20% increased amount due for their exceptional service and lineup. When I called to complain, Optimum’s wonderful custom service suggested I buy my own router at another $ 200. Why am I paying so much to Cablevision? Not worth it…

Just got Internet service a month ago, out of 4 weeks, Internet has been down 1 entire week. Very poor service in Brooklyn. Timewarner was better. Everytime I call about Internet issue, they say they are working on it but that was not true. Everyone in our building has complained and what sucks is that Optimum is the only service we can have in this building. Why that is the case, we dont know but I think that should be illegal. If I had the choice, I would avoid Optimum at all cost. Their commercial about optimum wifi everywhere is BS. Their wifi service is almost non existence.

Optimum has given me one of the worst customer service experiences I have ever had. I signed up for a Triple Play just before beginning my first job out of college. I had never lived in a «cable-​free home» and wasn’t about to start, especially as I could afford the service.
About two months in, I say to myself «Wow, I never watch TV. And I am paying for a land line phone that I don’t use.» At all. (I do not even own a handset for the phone– I simply purchased the service to secure the low rate).
Logically, I think to myself that I will drop the TV and Phone portion of my service and just keep internet. That seems simple, right? They keep a customer, I save some money, both parties win.
When I call in to do this– I’m told a very different charge will replace my internet charge– double what I am paying now. I am told that, despite my only having been with Optimum for 2 months, I will be treated like someone who has had the service for over 2 years and charged full price for internet service, despite several current promotions advertising Optimum service for half of the price I’ve been quoted.
I understand that I made somewhat of a mistake here– I ordered more service than I actually needed.
However, Frontier has finally moved in to my area. Not that they are much better, but at least there is an alternative service provider! I find myself hoping for any kind of internet provider alternative, because the customer experience I had had with Optimum has been anything but what their name would reflect. I am perplexed by their confusing web of consumer promotions, and feel as though every tech I have spoken to has been less than honest about the nature of these promotions. I am still a new customer and should be treated as such.

Cablevision is a lying company that refuses to honor contracts.
They signed a contract with me promising a reimbursement of up to $ 200 of Verizon’s early termination fee. I sent them a Verizon FIOS bill with a $ 130 termination fee and only got reimbursed $ 100.
Now I understand why no one in my area wants anything to do with cablevision. I’d rate them 0 stars if Unilocal allowed it.

After a year with optimum my price went up by over $ 30/​month. After spending over half hour with the costumer service they said that I’m pretty much beat and the only way to lower my price would be to give up the channels. The rep even said that I don’t watch the tv channels anyways so why should I care if I have them. I was with Comcast before but where I moved Comcast was not available so I got stuck with optimum. So not enough that the on demand sucks and the internet is slow now they are shacking me down for more money. After talking with the representative and supervisor who didn’t care about keeping me as a costumer I’m looking for new service providers.

Optimum you cannot rewind commercials? Worst cable ever for so many reasons! Missing some of the best basic channels and what a waste to call for any type of service!!!

CABLEVISION– Being on a fixed income I called Cablevision about my recent notification that my bill was going up $ 20 more next month. I called 3 times and got nowhere. I wrote to Mr. Dolan the zillionnaire who made his fortune off people like me over the last 30 years thinking certainly someone at Corporate would help me. I got a nice phone call and was told that while corporate could not dictate a price to the billing dept. (like I believe the president of the company can’t do that) so I waited and just got a call from billing. They said they understand my situation and in light of my 30 years with them they are ending my promotion at the end of the month and my bill will be going up $ 50. So now I understand why if you put Cablevision Sucks into google you see no less than 7 sites on the front page devoted to that subject.

This is the WORST Cable service on the planet… no, in the universe! Besides their extremely POOR customer service, their techs really lack brain power and common sense. DUH! The company is not interested in repairing their poor Internet service, they are only interested in signing on new customers!
I have had continuing problems for two years. I work from home and periodically our service goes out for one to two weeks at a time. I cannot begin to total the lost income I have had due to these suckers!
At least three times in the last year techs and supervisors come out to our unit in a 16 unit condo building. Sometimes up to three or four people come out over the course of a week. None of them know what the issue is. They lie, scratch their heads and make excuses. They don’t even know whether our service is digital or not. So, we have only been able to have one DVR because the digital boxes won’t work. When we had the service first hooked up in 2011, it took THIRTEEN visits from techs and supervisors until we finally got the service to work correctly. I kid you not.
Our condo building will not allow us install satellite, and Cablevision/​Optimum is the only cable service in our section Crown Heights. BUT, I do not have to put up with their crappy service any longer!
I now have CLEAR 4G and it works perfect, with up to 10 wireless devices. Thank you, God!

WORST CABLE EVER! Wish I could have rated Optimum cablevision less than 0 stars. We have to reboot the box every 2 – 3 days and sometimes twice a day. As much as we pay for monthly service this should be perfect service.
Definitely looking for different options.

I get Optimum cable via Cablevision up in CT.
I’ve had great customer service, awesome 50gb internet more often than not, and i pay a pretty great price after negotiation. the problem for me is their absolutely unusable remote controller. i’ve 5 of them in my house. all new. brand new batteries. the remotes are so slow and unresponsive. its like trying to exercise in a sleeping bag, its that frustrating. GET IT TOGETHER. we have the iphone 5, i’m sure you guys can come up with a responsive remote control. seriously.

There is really not much good to say about Cablevision. Their service is not spectacular and blockouts (currently Channel 11 and Antenna TV are not off-​but no credit to my bill)
They also now charge me $ 7 to receive Game Show Network. This was done because GSN– the only channel that respects game shows and their fans… is a stand alone and has no clout with the greedy cable operators.
I am truly thinking of switching to FIOS.

I switched to FIOS a few days ago and I will never ever, ever ever ever, go back to crappyvision. I can download a 700mb movie in 3 minutes. Internet speed is 30mb down x 25mb up– at any hour of the day, never slows down. This alone is enough for me to switch. Cablevision Internet always slowed to a crawl and I had to play youtube vidoes at 240p.
When I tried to order a ppv boxing match cablevision refused because our last bill payment was $ 3.00 short. Yes, a 6 year customer that accidentally wrote the wrong amount on the check. I missed the fight and promised myself I would leave when I got the chance.
Today I canceled service and crappyvision begged me to stay. I laughed and hung up.
Update: My father in-​law just came downstairs and gave me a hug. he said THANK YOU, the Filipino channel looks much much better. «I am inspired to watch, I am very happy!!!»

The saga continues…
Now Cablevision is in a dispute with ABC. Yes, freakin’ ABC. I awoke and decided to switch on my tv only to hear a broadcast message from Cablevision. Apparently ABC wants $ 40 million a year and C’vision says «Nope». So, unless they settle, C’vision viewers will lose ABC at 12:01am this coming Sunday, March 7^th.
What does this mean for customers?
No ABC, ESPN, ABC Family, or Disney.
***And, more importantly, no Lost (AAAAAHHHH! NOOOOOO!!!)!!!
(Though, I guess as an alternative one could watch Lost online. Whew.)
ABC says that C’vision charges it’s viewers to watch ABC (Basic and Family Cable charges), yet pays ABC nothing in return. The current ABC ad is «Tell Cablevision: Lose my shows, lose my business!»
Sure, I can get rid of cable altogether, but C’vision is my *only* cable provider in my apartment building b/​c they have a monopoly in my neighborhood.
Also, I would like to point out how interesting it is that C’vision portrays themselves as the «poor little guy» in all their disputes (see HGTV and Food tv dispute earlier in 2010). C’vision is the nation’s *fifth* largest cable provider. C’vision’s profits in the last three months of 2009 were $ 78.3 million (quite a change from the previous year’s losses at that same time.) Also, revenue rose to $ 2.14 billion in the most recent quarter (info found online). (The only losing division in the C’vision dynasty is Newsday, which is predictable because of the nationwide decline in printed news.)
Seriously C’vision, get your shit together.