Cookie Road

I’ve had issues with service here in the past, but have always looked past it. Today, ordered huevos rancheros, and much to my chagrin, it was merely just scrambled eggs with onions and peppers. No rice, no beans. I couldn’t believe it!

My home away from home. Love the coffee, food, atmosphere, workers, great service, and the cookies. I am a regular and I appreciate every last crumb of cookie road.

I visited Cookie Road tonight for the first time and was severely disappointed. After having dinner at a restaurant nearby, we passed on dessert to go to Cookie Road instead. Clearly this was a poor decision.
We arrived at Cookie Road at 8:30pm to an empty café. The girl behind the counter did no greet us upon entering, nor did she ask us if she could help us in any way. We looked at the cookie selection and our eyes were pleasantly surprised with the beautiful sugar cookie display. But in my opinion, when cookies are that pretty, that’s pretty much all they are. We passed on the sugar cookies and opted for a Chocolate Peanut Butter Bar, Chocolate Caramel Bar, Grasshopper Bar and Caramel Sea Salt Macaron. We also attempted to order coffee, but we were rudely denied by the girl behind the counter who told us it was too close to closing time to order coffee. It was 8:37pm and the café has a posted closing time of 9:00pm, and this is a café, not serving coffee? This was not acceptable.
We paid for our dessert and opted to enjoy them at home for two reasons, one being the absence of coffee, and two being that the café had an extremely foul chemical odor which was very unsettling to us.
With excited taste buds we dug into our sweets and were greatly disappointed in our purchases. The Grasshopper Bar was edible, but extremely fudgy and the mint was extremely intense. The Peanut Butter Bar had a strong overpowering taste of coconut, and a poor consistency. The Chocolate Caramel Bar had no flavor, the only flavor came from the peanuts crushed on top. Lastly, we were so excited to enjoy the Macaron and it was disgusting. The cookie was gritty, undercooked, and just unappetizing. The filling was even less desirable it was also gritty and had a sour flavor to it.
All in all my first visit to Cookie Road was not enjoyable at all. It made me wish that the restaurant which occupied this space for my entire childhood, ValDiano, was still there and I would be eating a delicious bowl of pasta.
Maybe I will visit the original Cookie Road on Franklin & Oak and hope that it will redeem itself, but I’m not getting my hopes up.

I want to give this place a decent review but the service is a real drag. My wife, kid and I attempted to grab brunch here on a Sunday. My wife chose a premade sandwich from the counter while I opted for some freshly made huevos rancheros from the kitchen. The girl at the counter wasn’t rude necessarily but obviously annoyed when taking our order. She broke away half way through to answer the phone where she proceeded to engage in a lengthy argument with the woman on the line about custom orders (which i gathered they don’t do). I was especially charmed when she hung up and called the woman a bitch within earshot of myself and other waiting customers before continuing to take our order. After finally communicating our desires, she instructed us to take a seat and that she would bring the food out when it was ready. My wife enjoyed the sandwich despite there being a sticky substance on the bottom. At one point I attempted to hunt down napkins so she could wipe the mystery goo off her hands but there was none to be found. I wasnt anxious to hit the counter again to ask but ended up finding some prerolled silverware near the bussing area. We waited a considerable amount of time before I noticed that the 3 guys working the kitchen were doing a lot of goofing around in the back not making a lot of food. At this point I asked the counter maiden if my order would be out soon. After a few minutes she returned from the kitchen to confirm my fears informing me that no delicious huevos rancheros had been prepared for me. No apologies were made, I guess assuming that I was ok with waiting another 15 – 20 minutes. I informed her I that wasnt, and reluctantly canceled the order and paid for the food we’d already received. She seemed quick to blame the kitchen for the error but Im pretty certain the fault was her’s given her previous performance. Not like it matters though, the experience left a bad enough taste in my mouth not to return. At least not until they get their act together. Its worth pointing out that this all occurred well after any assumed lunch rush, maybe only two tables having anyone sitting at them.
To be fair I’ve hit this place on a good day. The baked goods are tasty and the coffee is on point. They should probably just shut the kitchen down though and stick to what they’re good at before alienating more customers with dismal service.

Great cold sandwiches and the Turkey pot pie is amazing.
Very comfortable atmosphere. Nice people.

Love the cold sandwiches, adore the flour less chocolate cake and can’t really stop ordering their panini’s, burger and Mac and cheese (especially the portobello & ham one) Its about time we got some daily fresh good comfort food with the craziest desserts and cookies. Can’t stop raving about the fact that they finally have a full kitchen, menu and even beer lol and actually deliver now! Yeah they aren’t the cheapest sandwich around, but then again they aren’t a deli either, but a fresh bakery/​restaurant/​bistro.

Delicious bars and other baked goods. Cookies are pretty and cute but not that tasty. They don’t do caramel very well, it’s always way too light. The grasshopper bar, the peanut butter bar, and the shortbreads are awesome.
Where they really falter is on the savory side. Ordered a burger, asked me how I wanted it, don’t know why they bothered. It arrived wet and grey from the outside in. There was no char on the burger either, it seemed like it had been steamed which is fine for White Castle, but for a $ 7 café burger? No way! Meat had no seasoning either and the bun, while a nice brioche, was super wet from the residual water from the burger.
The biscuit melt was super weird. I expected egg and cheese, but instead got egg salad on a biscuit with melted cheese on top. The biscuit was good, the rest was just odd, but kind of good in a demented way.
Waffle fries are of the frozen variety, but decent and satisfying. Their sandwiches are okay although they go overboard with the arugula which adds a bitter note that isn’t always complimentary to the other flavors.

After meeting with up with some girlfriends for brunch down the street, we were all craving something sweet so we decided to stop by Cookie Road. There was a huge variety of desserts available — cupcakes, cookies, cakes. I had two macaroons — the rose raspberry and almost chocolate. As they were my first macaroons, I have nothing to compare them too but I enjoyed them. I will say, some of the other baked goods were overpriced. $ 4 for a sugar cookie seems a little much.

Do not come here for Macarons!!!
I’ll say it again, do not come here for any macaron-​like substance.
Don’t get me wrong, I really like Cookie Road. I like the store, the décor, the name and the painted mural of Marlyn Monroe that greets you when you enter. The guy working the counter was also quite funny in a sarcastic way. I couldn’t figure out if he was rude or funny but I’ll go with funny.
Now for the dreaded Macaron fiasco. I ordered 6 macarons to share, 2 pistachio, 2 raspberry, a bright yellow one which was strawberry lemonade, and a red one that was suppose to be cherry almond. I don’t know what these things tasted like but definitely not what macarons are suppose to be. These were so sweet that they would probably give me an instant cavity. The ‘cherry’ one mostly tasted like sugary cherry medicine and the only edible one was surprisingly the strawberry lemondade. Once again, this can’t be considered a macaron but it was tangy and not overly sweet like the others. The worst was probably the raspberry, my friend tried taking a bite and the whole thing crumbled everywhere. No bueno!
Cookie road still gets 3 stars mainly because I loved their brightly decorated cookies and I’ll give them the benefit of the doubt and say that their other pastries can’t be as bad as these ‘macarons’… I’ll be back to maybe have a coffee and sit and ponder some of the strange artwork while munching on something other than a red macaron.

The macaroons are to die for, Enough said. :)

When Val Diano’s (locally owned, family-​run, homemade Italian food) went out of business, I was worried that we’d get another chain store. Thank You Cookie Road for opening a shop here! It’s a fantastic location right in the middle of a block full of local small businesses (except DD at the corner) just outside the G train and under 10 mins to L train. Definitely a DESTINATION COOKIE SHOP especially if you like to ooh and aah at decorated cookies. And it’s kinda neat that the building still has the «Pizzaria» sign from Val Diano’s on it. Let’s preserve history and leave it there.
I had a fantastic espresso at Cookie Road today. It really was prepared perfectly.
Service was prompt, efficient & correct (blond lady, but not Aneta).
I also had a delicious Grasshopper bar (u must like ganache! … it’s almost fudge).
I found the prices to be very reasonable on their coffee & baked goods.
The reese’s peanut butter pretzel cookie was large, a cheap $ 2, just lightly sweet, but crumbly (dry), and only had one mini pretzel on it… and no chocolate (why bother telling us it’s Reese’s??) I think they should just call it the peanut butter cookie.
I like how spacious the café is, but I found it to be TOO DARK, particularly if you are sitting at the counter. So dark you can not read a book if you sit at the counter.
It’s still a «new» business so I hope that they read all of the comments and are able to tweak some of the store to make it more of a draw as a large café/​bakery/​sandwich shop. Cookie Road, you are not a tiny quirky hole in the wall anymore. I love you and you still have some growing to do to fill the big shoes of the space.

The only thing saving them from a 1 star review is how amazingly good their Brioche French toast is — the center resembling a custard, perfectly cooked so as not to dry out and ruin it.
First of all *DO NOT come here with a large group for brunch! We had 6 people and the service and the food timing were both nightmares! The guy behind the counter was so overwhelmed by the order, which I might add only 1 person from the group went up to place the order for all and delivered it without too many questions or variations from the menu; this guy literally: sighed: in my face several times! His entire disposition was downright *RUDE and it took every ounce of me not to tell this guy to check his attitude, I was ready to karate kick this guy in the head. And in the end he still messed up our order and was completely unapologetic about it. Not one time did anyone come out from behind the counter or from the kitchen to see how everything was; they should tell you that it’s a self-​service brunch spot — you have to go up and place your own order, pay before you receive your food, and then have to serve your own food as it comes out from the kitchen. We ended up spending over $ 90 & for that kind of money I could have done without the ‘tude and lack of attention!
The ambiance is nice, nothing too fancy but was clean — the chairs are awful though, flimsy and uncomfortable. *But let’s get to what really matters, THE FOOD: Biscuit sandwich with egg & bacon was delicious, not the traditional egg biscuit sandwich you would think of, more of an egg salad, but it was tasty and the biscuit was flakey and yummy. I highly recommend the French toast as it’s one of the best I’ve ever had. The gingerbread cookie here is one of the best I’ve ever tasted and usually my favorite thing to order, the right balance of soft and chewy with a light glaze giving the spicy cookie a sweet bite — but on this occasion the cookie was stale, not soft or chewy at all. We had the same issue with the macaroons which are usually light and flavorful, they were stale, sticky, and downright terrible. The only thing that saved them enough to be edible were the lattes, which were made perfectly.
Overall experience was sub-​par. I certainly would NOT return here with a group for brunch.

Their cookies are so beautiful I feel bad eating them.

Great sandwiches, friendly service. Couldn’t quite finish the chorizo panini though, very big and very rich.

First, the good: great location, nice ambiance, the sugar cookies are truly stunning. Works of art really — major props to the decorators.
If that was all, my review would be 5 stars. However, neither the staff or the other pastries left a good taste in my mouth.
I tried a rose-​raspberry macaron which was so stale and sticky that the first bite nearly glued my mouth shut. I understand this isn’t Laduree, but anything worth doing is worth doing well… right? right?
Grasshopper bar was OK. Good flavor — a little too dense for my taste, but I can definitely see some people enjoying it.
Tiny red velvet cupcakes were cute, but the cake was bland and the frosting strangely sour.
The sugar cookie was beautiful; taste-​wise, nothing worth writing home about. I would be back to buy a few ornament cookies to hang on my tree, but…
The guy at the register was incredibly rude. I was stunned and it took some self control not to say something rude back.
I don’t like to exercise my willpower while I’m dessert shopping, so I won’t be going back. Or — I’ll pop in to get some ornament cookies if the douche at the register isn’t there.

I’m surprised at the lukewarm reviews on here, so I thought I’d take a few minutes to say some nice things about this place.
For one thing, it is pretty much the only place on that stretch of Manhattan Ave. that has a nice atmosphere, plenty of space, free wifi, and you can sit for a while even if all you want is a coffee. You have to go several blocks up to find anything similar. I had a sandwich there once and some excellent kale soup. The espresso was pretty good as well. I appreciate that, since I live nearby and have trouble getting around on foot due to chronic foot pain. That makes it a good place to meet with collaborators and clients.
And to the former employee who tried to criticize the food, coffee, and service, without mentioning that he was fired after 2 weeks? Not cool.

I Cant say enough good things about this establishment, Great food, I mean, deeelicious cakes, the kind that you close your eyes and smile when you bite in to them, cookies that you want to take home and frame and not eat and for a kick start to the day, the breakfast bun with cheese and herbs is one of my all time faves. I just saw that on Sundays I can get a free coffee with a breakfast order and will go and make FULL (in both senses) use of that offer.
All in all, a calm, cozy warm ambiance with great food and coffee that perks you up no matter what you’ve been doing,

Cookies are one of my all-​time favorite foods, and a store with «cookie» in the name? Don’t mind if I do.
As mentioned by others, the ambiance is nice, and definitely more of a coffeehouse than a bakery: dark wood, plants. They have free wifi, and since they serve sandwiches and coffee, this could be a nice place to work for a few hours. The vegetarian and vegan sandwiches looked good, too.
Anyway, cookies. The decorators for the sugar cookies created some of the most beautiful cookies I’ve ever seen (check the photos for this business): brightly frosted, meticulous designs, almost too pretty to eat, in various animal– and object shapes. Besides the case of these artworks were a good selection of French macarons, various cookie bars (the chocolate-​peanut butter one was tempting), muffins and tartlets, and there were a few vegan selections, which I liked. My friend and I got a small double chocolate cake with ganache for my sister-​in-​law, and DANG, was that good. She was kind enough to let others have a bite and eating one of those seems like an indulgent treat. I also tried a sugar cookie with sprinkles (average) and got a chocolate chip cookie out of one of the cookie jars on the counter. Good, but I’ve had better.
My friend and I returned a couple days later to get another cookie, and I noticed the gorgeous Dia de los Muertos skull cookies were still in the case. And when I say still, I mean that they were the exact same cookies; I know, ’cause I’d taken a photo. That’s…not good. Overnight, ok, but it had been at least 48 hours and they weren’t individually wrapped or anything, just in the case.
I’d love to try the fruit tarts and that chocolate-​PB cookie bar. I’m rating three stars for the baked goods (could go up if I sample more, but I live on the other side of the country), and the unusually artistic decorating merits another star.

This location is awesome. Its comfortable, with lots of room and has free wifi. There was a blond woman working there who was very friendly, and I note that she was working very hard and taking very good care of the restaurant and customers.
I tried an ‘everything’ cookie, which was really good.

My first experience here is 3.5 stars.
I had been excitedly awaiting the opening of Cookie Road’s second location for a long time. Any addition to the Greenpoint dessert/​café situation is always a welcome one!
This location is large, clean, and relaxing. There is free wifi which makes it a great place for hanging out and getting work done. The dessert selection is terrific… from their famous character cookies, to several flavors of macarons, bars, cookies, cupcakes, vegan muffins, etc. Coffee, tea, it’s all there. They have actual food, too. Sandwiches and fritattas and such.
Here’s why I can’t give them five stars. First, prices are fair to ridiculous. $ 10 for a sandwich? In Greenpoint? (Granted, they look really good.) Second, I just prefer my favorite hang-​out spot, Charlotte Patisserie, which is down the block. Charlotte charges slightly less for their beverages (although more for the pastries… which are, admittedly, in a very different league than Cookie Road’s), has a punch card that can be used on any drink (as opposed to Cookie Road, which only gives you punches for coffee… which I don’t really get), and opened first which means I’m more loyal to them now. :)
Overall, I’m glad that Cookie Road has moved into the neighborhood and will definitely be back.