Continental Car Service

Not only do they barely ever pick up the phone, but when they do, they lie about the time in which the car will arrive. Then, while you wait in outside for over 20 minutes for your car, it won’t show up. Of course when you call to ask they won’t pick up the phone because they have caller ID and can’t be bothered.
Avoid.

I had an essay initially, but I’ll sum it up instead. The dispatchers have no sense professionalism, I’m basing this off of numerous encounters, not a singular one. I don’t understand how they manage to stay in business with a rude and inefficient dispatcher [seemingly] in charge.

Had valet call a cab from the Sheraton downtown Brooklyn, they guy said his company was «Continental». The price from my house was $ 16 but on the way back he charged $ 30! He was speeding and nearly got into an accident. Being 6 months pregnant and dealing with that definitely made my stomach hurt. When I asked him why he was charging double, he was rude and literally said «let me explain something to you» in a belittling manor. NEVER AGAIN!

Awful car service, has stranded me at the airport more than once. Would not recommend

Horrible! The driver was to pick us up at JFK. He picks us up after much confusion about where we were waiting for him. It’s suppose to be a luxury sedan, but it was a beat up minivan that squeaked like I’ve honestly never heard before. He had to stop for gas, and asked if we wanted water from the mini mart! Tried to charge me more than my printed price sheet from the Internet. Not exactly the experience we wanted to start a vacation with.

Continental is our go to car service. When we’ve called ahead for an airport pickup, we’ve never had any issue. They’ve always been on time and courteous. We’ve had a few glitches when calling in for impromptu pickups, both with timing and an occasional address issue. There’s also been a few dollars variation from driver to driver to various locations we go to regularly. All in all, though, they have proved to be affordable, courteous and generally timely so we will definitely continue to call Continental when a car is required in the future.

Forget them. They have become completely unreliable. There are plenty of other car services out there that actually show up in a short time. This is being written by a previous regular user. I agree with all of the descriptions that describe what they’ve become.

NEVER ON TIME. ALWAYS A MILLION EXCUSES. The #1 excuse I get from the drivers is: «The dispatcher is an old man and he forgets to order the cars». Totally unreliable.

They used to be pretty good. But last night was the last time I call them. They kept saying just 10 minutes etc. I called back several time from Manhattan and kept being told that a car would be there in just a few more minutes. then I get a call from another car service telling me that they were trying to fill the call because Continental had no available cars! If Continental had only been honest and said there were no cars available from the beginning, I would have thought that least they were honest. So I wasted lots of time waiting for a car they never even sent. Goodbye Continental.

I used to swear by this car service. They always arrived on time and I never had to worry. You could call a few days ahead of time or make a reservation online and know that they would be there for you.
Lately though, their service has been unreliable. I even had one no show where I had to arrange for a different car at the last minute. If you call, they just might not pick up. I recently called to try to arrange car service to the airport and it just rang and rang multiple times. If they do pick up and you are asking to make a reservation in advance they will tell you to call back later. I’m not talking about making a reservation weeks in advance. At most I’m talking 36 hours.
Though they have good prices, their customer service is falling very fast. When it really matters, I’m afraid to trust them.

I have used this car service a number of times, not really for any reason other than its conveniently located. After today I won’t be using them again. I scheduled a pick up for my mom at her hotel (pretty much the only hotel in Park Slope). I gave them her cell. She was outside 5 mins before they were supposed to be there, and 25 minutes later they still weren’t there. she called several times and was told he was «one minute away» 30 minutes late for what you know is an airport pick-​up (or really any pick-​up) is just ridiculous. I also gave them her cell number to call as well. Looks like I will be using a different service from now on!

I just waited literally 40 minutes on a pick-​up I was told would take seven minutes. I called three times, and was told I was wasting the dispatcher’s time.

I was sort of, kind of I think stranded in Park Slope. Knowing how to get to this cab station (well saying that kind of, sort of contradicts my prior statement innit?) I proceeded along in the snow. It was a nice walk. *smiles*
The dispatcher told me the wait would be 10 mins but as the words came out his mouth he added your car is here and pointed to a smooth looking sporty number hmmmm. TIP: I really like when you give me a longer expected time of arrival! That way *sucker I am) I’m still pleasantly surprised each time it happens before.
The driver was the silent type. I likey. He barely even acknowledged he heard my destination address but I confirmed with him.
The drive was quick but not recklessly fast if ya know what I mean. There wasn’t much traffic to contend with anyway. The fare was reasonable too.
I arrived safely and these 5 stars are my thanks to you Continental Car Service!
The End.

Every time I call them, they say they’ll send a car «right away» but I feel like Inigo Montoya talking to the Sicilian in «The Princess Bride» when he says «You keep using that word. I do not think it means what you think it means!»
If you are in no rush to say, catch a plane at JFK or a train at Penn, and can afford to wait 20 minutes for your car, then by all means use them.
Otherwise, I would recommend another form of transportation. One a bit more reliable.

The owner is rude and as a result tje drivers can be too. I once tool a ride to the airport and the car got into an accident, I passed out and awakened in another car with four men that just dropped me at the airport even though I repeatedly told them I did not know why I was going to the airport oorr recall what happened.

DO NOT USE THIS CAR SERVICE! I called for a car and they told me 15 minutes. When 20 minutes passed, I called and asked where the car was. They said the driver will be there in 7 more minutes. When 35 minutes passed, I phoned back. The dispatcher told me that they suspended the driver for not picking me up (doesn’t make sense!!) and said they can’t get in touch with another driver. So, 45 minutes passed and still no car. I will NEVER use them again!

One of the worst car services experiences that I’ve had. Continental was supposed to pick me up at EWR. Reservations were made through Four Point Sheraton Concierge. I was asked to call when I landed which I did. I was then asked to call when I picked up my bag, which I did again. Then for the next hour I was given the run around about the driver being on the way.
The driver never showed up. The dispatcher never apologized. I ended up taking a taxi which by the way was cheaper and faster.
Not only did they leave me stranded at the airport at 1 to 2 am in the morning, but had the audacity to still charge my credit card.
No wonder they have 2-​star reviews overall. Why be in business if you disrespect your customers. Shame on you!

I have used Continental for years, choosing to see the owner’s rudess as «eccentric; «he frequently answers the phone and yells at people. Despite my having used the same address for all those years, and repeating the exact address and cross streets every time I called for a car, he sometimes sent cars a block away, or around the corner.
Service has been uneven, but most of the drivers were nice, or at least ok. A new dispatcher seemed ok, too, but he has a habit of promising the car will be there «right away» When it doesn’t show up, a call gets the response that a car will be there «in five minutes.» Last time I used Continental, I waited outside Key Food in the rain for 40 minutes after being told the «right away… five minutes.» The dispatcher got testy, and I finally got the feeling that they had no car available. I wish they had told me there was a problem when I first, second, or fifth called. I finally waved down a green cab who took me home. The car was clean (what a concept!) the driver progressional, and the fare was cheaper than what Contenental charges.
I won’t be calling them again. Walking, they tell me, is good for you.

I have used this car service for years. They have always been pretty neutral in terms of customer service but today was the worst.
The cars are outdated the drivers barely speak English the dispatch is less than professional. If a negative star was available that would be there rating.
I would never recommend this place to anyone look for another car service. Beware ride at your own will.

I think I would be better off in a regular taxi. Our town car was so old and beaten up it made LA cop cars look shiny! We were told by our hotel that they carry credit card readers, but when arriving at the airport we were told this car doesn’t.
Our driver didn’t speak English — I feel bad for the guy, but simply communicating the terminal letter was a challenge, let alone any attempt at directions.
Finally — this guy didn’t have a EZ pass so we had to wait in long lines at toll booths, and due to a lack of google maps we were taking roads that were jammed up, when there were better alternative routes. And this is coming from me — someone who’s a visitor to the city.
Won’t use them again.