Comfort Inn Red Hook

Two bed bug bites so far. Customer service was great. Breakfast was low quality, but it’s free so I guess the saying that beggars can’t be choosers applies here. I stayed here to four days and three nights. Love that every time I return, everything is replenished from new towels, toilet paper, etc. The location is very questionable, and I would not recommend walking around the area. Funny thing is, a few blocks away, it looks pretty quaint and nice. Anyway, this hotel is okay for its price, but if you’re okay with bed bugs then make yourself at home.

The hotel is good for the area that it’s in. The staff was friendly, the room was nice, and it’s very close to the cruise terminal. The pictures on the website are nicer than the actual thing, so beware. The lady in charge of cleaning service was a little rude, but other than that decent place!

Great hotel! Parking is safe. Staff is very friendly. Somewhat of a sketchy walk to the subway, but we didn’t have any problems!

For the price was a very nice hotel. My rood was great. Hope they can maintain the quality of the rooms. Late night., the options of place to go drops like a rock. Desolate area. some real good places to eat within driving distance in Red Hook, but after like 11 – 12 midnight, they all close up shop.

pros: rooms are pretty clean
free breakfast
free shuttle to subway station
cons: theives, housekeeping stole all of our gifts that were purchased throughout our vacation. we stayed in room 110 9÷16−9÷20
staff is useless, rude, and uneducated.
got rowdy on friday. fighting next door and alot of weed smoking
look else where. they will rip you off on the last night of your stay. have not heard from management yet, staff says hes not in or he just left.

This hotel was better situated than initially thought. It is about a 15 minute walk from a couple interesting restaurants (Brooklyn Crab among them). The breakfast service felt a little «sterile» in the basement and the cable TV was way below par. Otherwise, a good experience.

My stay in this hotel was extremely accommodating. We booked this hotel for a weekend getaway based on how extremely cheep it was. It was the cheapest I could find in all of NYC for a room that slept 4. In its essence the room got the job done. Everything was clean and all necessary appliances worked. It’s certainly a no frills place but that didn’t bother my group. On my last day there we were really tired and we need some more time to repack. After going to the front desk, they offered us three more hours in the room free of charge. That made our last day in NYC much more relaxed.

For a large franchise hotel I’d expect this place to be in tip top shape but it’s not. The first moment I walked in my room I found flying flies all over the room and plus the Internet would not work at all since I was located in the corner of the building.
I was moved to another room but during the next day the same issues occurred.
Don’t expect to walk to the subway unless you want your daily workout. The good thing though is they have free shuttle that will take you and pick you up from the subway. But I guess for the cheap price that’s what you get in NY. :|

I swear I love this place, comfort Inn is a great place to stay. Staff is AWESOME, rooms are clean, décor is cool & Free breakfast downstairs! From the moment we check in we felt welcomed, staff is very helpful, we recommend this place to Everyone!!!

Ok. Here is the issue. I booked a reservation for a conference in the area and check the conference rates will the hotel clerk but found the choice rates for cheaper. so we booked at the choice rates. the day before arrival I called to check my reservation I was told I had no reservation. searching online I found a i had a reservation but the clerk had made it for the wrong month and I confirmed that they charged me for two rooms so at this writing I have not been able to resolve this issue I did pay for my two rooms for the current stay but they have been unwilling to credit me or refund me for their error in making the reservation for the wrong month.
Hotel took care of the problem. happy camper.

So I booked my stay through
for a 2 night stay for $ 109 a night. However, my card on file wasn’t working because of recent address change (know that now). So I was notified by email through
to update the card on file or to call the hotel and have them reserve the room for me with my credit card info. I tried using my card on file ONE more time online (thinking I typed a number in wrong). But I still received an email from booking telling me there’s an error and to please call the hotel to keep my rate. So I called the hotel and spoke to Zamir. I tell him the issues I’m having with one of my cards online and was told to reserve it by giving him a Different card. He tells me «no don’t worry your rate will still be here». I tell him no, I don’t think thats how that works and that I have an email telling me otherwise. And we just kept going back and fourth about who was right until he told me to trust him and that he will just take the card the day off arrival and my rate wouldn’t go anywhere… Now… I arrive and was told that my rate is now gone and I couldn’t stay for 2 nights at that rate. I told her about my interaction with her employee Zamir and she told me «he’s new». So I called
and they spoke to Cassandra (ASM) and she was able to validate One night, but told me to come back early in the morning and see if they can accommodate the rate for another night. I get up early and speak to The general manger named Rumesh who was INCREDIBLY RUDE and Extremely Defensive. He was more focused on trying to get me to pay the rate of a walk-​in customer then Actually hearing the issue. I told him the conversation I had with his employee Zamir and how all this confusion could’ve been avoided if he had just taken my card like he was supposed to. But Rumesh kept interrupting so rudely and started to raise his voice and going back to how Zamir is new. I asked him to let me finish and to please stop interrupting me. I told him, him being new is not my problem. He interrupted again and yelled at me telling me «it’s not my business I’m not Zamir»! I tell him it IS your business because you represent him AND YOUR COMPANY. He then shut me out and just yelled «YOU’RE NOT GETTING YOUR RATE! PAY $ 200+ OR GO SOMEWHERE ELSE»! All the while I wasn’t yelling at all through the entire interaction which is what I found very funny becasue he couldn’t conduct himself as a professional. To give you an idea of how rude he is the conversation didn’t last over ONE MINUTE! Too focused on shutting me out. Even one of his employees apologized on His behave for his rudeness. That man should not represent a hotel/​motel or Any establishment. I traveled from Virginia and had the stress of finding another hotel within a few hours and gladly paid double the price with their establishment.
For the record, I never write reviews. But the overall experience was that bad. If my words can jump off of the screen as far as my interaction with Rumesh, it still wouldn’t be enough to explain how bad it was. I will never stay at another Comfort Inn based on how its being ran by their general managers.

NYC is a commuter city… New Yorkers walk! But this place does not cater to that what so ever!!! The station closes to this location is a 30 minute walk! Oh and did I mention in order to walk here you must cross a HIGHWAY!!! Yes a highway! Not a cross walk… I mean like 50 cars going by at 60mph zoom zoom highway!
The front desk lady actually tried to instruct me on how to get there by crossing the highway… Not to mention I had already walked about 30 minutes from the 9^th street station just to get to the highway and have to stop and turn back.
They supposedly have a shuttle but it’s not reliable and isn’t ²⁴⁄₇. If you’re traveling to NYC chances are you wanna enjoy yourself and don’t want to have to worry about how you’re getting back to your room!
You’re better booking in downtown Brooklyn where things are accessible.

I would give this place an A-​OK. Its fine on many levels. The concierge is friendly, prompt and informative. It’s a good place to stay in a pinch for a day or a weekend in the city.
Pros:
–Close to Manhattan. Also not too far from Union Street which has a number of lovely brownstones and places to eat.
–Clean, cost efficient and good in a pinch. The room was actually very nice.
–Has plenty of parking.
–Staff is friendly.

THIS HOTEL IS NOT SMOKE FREE!!! When we arrived Fri the room they gave us on 3^rd floor reeked of cigarette smoke & the window had been left open-​in Dec (12 – 15) while it was 20* out FYI. Sunday we left early & returned late to the 3^rd fl reeking of pot smoke & a completely untouched, uncleaned room. The tip still on the dresser as if had been completely skipped. ?? On a positive note, the front desk girls were very friendly & helpful & the neighborhood was great! Highly recommend Camilas for breakfast&coffee (made to order egg sandwiches-​great, strong coffee) & Kevin’s restaurant for dinner! Amazing!!! So bottom line is if you don’t mind a smoky, dirty room, the comfort inn is great! we won’t be back unfortunately– & we were a group of 8.

I stayed here recently and my experience was excellent. I am not sure what the bad reviews here are for. I was going on a cruise and needed a nice place to stay and found this place quite cheaper than other places around the area. The staff was very friendly to me and answer all my concerns were answered. I loved the shuttle service. They provided me a ride to my cruise the next day in a timely matter, but also the night prior they dropped me off to the subway. For dinner there is a excellent seafood restaurant next door, Red Hook Lobster Pound, I tried the Lobster sandwich and it was excellent.
I do recommend this place for people who need a place to stay. I am a frequent traveler and I go around the United States a lot. This property was nice compared to other brands I have stayed at. It is on the level of Marriott rooms.

Great price for a NY hotel (89.99 a night fr priceline, during xmas season? that’s good) and a large, free, well lit parking lot. Room was big by NY standards, and clean.
So, a great choice if you are driving there and don’t care about being in a neighborhood with lots going on, because it is all industrial and closed up at night.
Other than that you get what you pay for: you can’t easily walk to anything and it’s sketchy at night if you are alone. The front automatic doors didn’t work, you needed to pry them open by hand. The first night I was there my hallway REEKED of skunky weed and equally stinky household freshener. (the 2^nd night it was fine). Unlike other guests, I found the front desk folks really nice, and helpful.
The internet worked but connection dropped a lot. The coffee was wretched and the breakfast room and food were sad. For the price, I’d stay there again.

Wow! Had a hotwire reservation the lil girl working at the desk told me I didn’t, after calling hotwire they said they called the hotel but the phone was busy so after two more ppl complained about hotel phone she finally decided to check the phones after the manager came back so the phones were dead all the reservations did not come thru but she still didnt give a sh#t she just said we’re booked up anyway. No one apologized to any of the ppl who made reservations she just said we have no more rooms, never wanted to climb over the counter after someone before but that witch almost got it! Stay away from this disrespectful place out in the middle of nowhere!

NOOOOOO. GET OUT OF HERE AND RUN AWAY. I dont know who gives this hotel stars! It’s disgusting! Horror!
My room was left open after cleaning. No, it wasnt cleaning, they just through out rubbish and didnt give me towels!
They have breakfast: ha-​ha-​ha! Spoiled apples, bananas, no youghurt in fridge, yesterday eggs and untidy (VERY!) kitchen.
The only star is that it’s not so far from manhattan. But it’s the wooooorst hotel ever!

worst hotel ever. I reserved for a room in the morning and pay 160 dollars for reservation. Later today I decided to cancel the reservation because my car was broken. I called the hotel but the manager there refuse to give me back my money with a reason no refund if cancel. Rude hotel manager with rude attitude. Don’t ever go there

Brief synopses
Total time to check in 1 hour 17 minutes.
Terrible customer service and they tried to overcharge us for the room. Room key did not with
They seem like nice people but are incompetent at their job.
I give it s two star because the location and rooms are okay.
Long story
While we were being helped we watched as the other people checked in at the same time. Each one had some sort of trouble checking in.
For one it was that his company paid and they would not give him the room because he did not have the credit card it was booked on, this made him have to book a separate room on his own card.
Another couple provided a passport, divers license and even proof of residence here in the states but that was not enough.
The third was just trouble understanding what the receptionist was saying.
To be fair for us this is the second time we have stayed here in the last week and the first time was a little smoother but this time was horrible.
They stayed out by canceling our reservation and did not email us until today, which we did not know until we got to the hotel, then they said that was our mistake but kept on making us edit while they checked in others. After that they finally said okay we found it and that it was their mistake, so they would check us in.
At this point it should go smooth but then they had trouble verifying my friends Norwegian license. After about half an hour she finally had us booked and wired us a price much lower than the two nights should have been and we said is that for two nights and she said yes. We were like great we will take it. But just to be safe after everything was processed I asked for a copy of the reservation which she refused to give us until her manager told her to. Then we discovered that she was trying to charge us $ 52.00 more per a night then was quoted.
At this point she turned us over to get manager who then helped the other people while I type up this review. He said he would take care of it but we still have not gotten a room 75 minutes after we got to the hotel and 7 other people have checked in.
While we have been sitting waiting one of the people who just checked in came back from the room they had just given her because it had not been cleaned.
They finally honoured their original offer but would not give any discount as they were not apologetic.

Auf der Suche nach einer preisgünstigen Unterkunft für 4 Personen sind wir im Internet auf das Comfort Inn Brooklyn Cruise Terminal gestoßen. Eine günstige Alternative zu den teueren Hotels in Manhattan.
Das Hotel befindet sich in Red Hook und liegt ein wenig abgelegen in einem Industriegebiet. Restaurants etc. sind in der Nähe nicht vorhanden. Zur nächsten Subway-​Station wird ein kostenfreier Shuttle angeboten. Das WLAN war kostenlos und arbeitete flott. In der Lobby gab es rund um die Uhr kostenfreien Kaffee oder Tee.
Am Hotel sind einige kostenfreie Parkplätze vorhanden, die nie alle besetzt waren. Der Empfang war freundlich und der Check Inn problemlos. Unser Zimmer war gepflegt, gut ausgestattet und für NYC-​Verhältnisse großzügig. Einzig der Tresor, aus dem immer wieder die Batterie aus dem Batteriefach herausfiel. Einmal musste der Tresor daher mit einem Schlüssel geöffnet werden. Im Zimmer wurden an einem Tag mal zu wenig Handtücher nachgelegt und an einem anderen Tag die Betten nicht gemacht.
Morgens wurde ein reichliches kostenfreies Frühstück serviert. Hier sind mir die Stühle negativ aufgefallen, die alle mit Flecken übersät waren. Für mich unverständlich.
Fazit: Für den preisbewussten Urlauber ist das Hotel sicherlich eine gute Wahl. Der weite Weg zur Subway-​Station und die fehlenden Lokalitäten in der Nähe muss man dann aber in Kauf nehmen.

Red hook has been one of my new favorite places to hang out in Brooklyn. With its unique and eclectic cool restaurants and bars I was thrilled to spend a week in red hook. You have two choices of hotels here in red hook, one of them being this one and the other one right across the street called the motor inn.
I can start of by telling you this hotel is pretty nice and and clean at an amazing affordable price, so why the low rating? The one big downside about this hotel is the management and staff that work here. The staff that work here are really ghetto and always complaining about their work. They spend an infamous amount of time complaining at the front desk about their work, which in my opinion is very inappropriate for guest staying at the hotel. Management are clearly not doing their job at hiring the staff that run this place. My experience here was not pleasant, especially considering the ghetto loud housekeepers waking me up every morning to their chattering and bickering about crap. I have stayed in many hotels in Brooklyn from really affordable prices to more expensive ones, this is really by far one of the worst ones.

I’m not sure what the complaint is here, maybe there’s new management? I don’t know but this place was great to me. I usually stay at the Comfort Inn in Sunset Park but this place had a deal through
that came out to $ 80/​night. That’s crazy for NYC. Was $ 30 cheaper than Sunset Park. Only problem is that it’s a walk to the closest subway stop. About 15 – 20 minutes away, but they have a free shuttle that will take you there and pick you up. Their shuttle runs 0900 – 2300.
Rooms are super clean, I got great service from my cleaning lady. A couple times I put the Do Not Disturb sign and then left late, and she came later on during the day and serviced my room! This has never happened at any hotel I’ve ever been to, I’ve always had to request room service when leaving. So I gave her a big tip when I left.
There’s also a few great spots to eat that are within a 5 minute walking distance of this hotel, so I really enjoyed my stay.

I stay here weekly. For what they charge, this hotel is aces! It had free laundry, a business center, free-​wifi, free continental breakfast, and a workout room. All this for right around $ 100.
I have taken the subway and waited for the shuttle. It was there is 15 minutes and the area you wait is Court St. (not one of the sketchier place in Red Hook). The only improvement I could think of would be to get an ATM. It hard to get food delivery where you need to pay cash and you have to walk two blocks in the scarier side of Red Hook to get money. I usually walk and act like a local so no one bothers me.

Pros:
1) Affordable, especially for the NYC area
2) Clean, big-​enough rooms with working wifi — all the basics
3) Free parking!
4) Pretty comprehensive continental breakfast (includes eggs, sausage, waffles, yogurt, bagels, fruit — I was pleasantly surprised)
Cons:
1) Staff did not seem especially prompt or inclined to be helpful. Everything was fine, so we didn’t interact with them much, but they could certainly stand to be a bit friendlier to guest questions, etc.
2) Location, while close to lots of things (and perfect for us, visiting a friend in Park Slope), is not super-​close to the subway. It’s also in an industrial area you probably wouldn’t want to walk around in by yourself after dark.
All in all, a perfectly ok place to stay, given NYC standards and pricing.