Chase Bank

Huge building but somehow only has space for two ATM’s in the vestibule. Leaving a lot more space for the not so friendly tellers inside.

Some of the tellers are very nice
They need to add more staff at the customer service

All these 5 mile queues today. I’ll never get this Chase?!? Why all these empty teller spots when there are soooo many customers waiting to be attended to! Come on!
My last visit I gave you three stars. Today you get one! I hope all ratings remain because there are times you’re good. But when you’re bad… BURN!
The End!

I’ve never had any problems here. The newest crew is nice and seem to be helpful. They always give you a lollipop with your transaction. That’s a nice little gesture.
They need new chairs in the waiting area, it seems like the whole waiting area is deserted and creepy. They should definitely consider brightening it up a bit.
They also should learn to manage the line better during lunch breaks.
Glad it’s here and they have Saturday hours.

I have had consistent problems with this bank. The first time I went, both of the ATMs were unable to withdraw cash. It’s not the end of the world but I did go out of my way to come here specifically to avoid fees from using a non-​Chase ATM.
I gave this branch another chance today since I had to deposit a check and it’s the closest Chase to my apartment. Well, wouldn’t you know that BOTH ATMs were unable to accept deposits!
What the hell is up with this bank?!

I suppose I shouldn’t have expected much, considering I chose to visit a bank in a uhh, up and coming neighborhood.
This was a terrible experience. I had a small deposit and a large withdrawal to make. There was a huge line, almost nobody working there, and all of the desk areas with deposit/​withdrawal slips were basically empty.
After waiting for awhile, I finally got to a teller who was fine and he mentioned that I might want to upgrade my account to Premier level rather than having to pay fees for certified checks. Cool, I walked back to «The Banker.»
The Banker takes one look at my account history and says although he can upgrade my account, he wants me to talk to the «Investment Representative» first. Ugh. So I talked to the Investment Representative. Wow.
When I walk into a bank, I don’t want to be treated like I’m trying to buy a used car, but that’s exactly what happened. He tried to tell me that my current brokerage wasn’t as good as theirs, that my mutual funds weren’t as diversified as they could make them, and that «BUT CHASE IS YOUR BANK!!!» over and over. Yes it is. He kept telling me he wasn’t trying to sell me anything, but this was just unprofessional and bad. I actually said «This is ridiculous!» when I stormed out.
WTF.