Charm Beauty Salon & Spa

After a lucky rendezvous with groupon I stumbled upon this place along with my friend.
So far we have gotten three treatments so I would love to accept seniority over the other reviewers.
Both of us make four hour journeys through the boroughs just so we can get treatments. So obviously if us very busy ladies can sacrifice four hours every weekend here and there we value the service of this salon very highly.
Everything is always neat and clean, the atmosphere is buzzing, and the services are quick and flawless.
I thank this salon for their prompt and amazing work.

If you are looking for a place where. Eastern European ladies are rude to u and speak different languages around u then come here. The only reason I’m here is the groupon 6 laser treatments for $ 99. Otherwise I would not have gave them my business. There is nothing ‘charm’ing about this place! Plus even after doing the treatments, I still have hair growth present so I am super disappointed. would not recommend

I would give them negative 0 stars if I could. I bought 2 vouchers from Groupon and made my appointment 2 weeks before they expired. I specifically asked the receptionist if they will still honor them and she said YES as long my appointment is made before the expiration date. Ok, so I call the day before my appointment to confirm and everything was fine until I showed up the day of. I get there 15 min. early and must have waited 30 minutes, no receptionist or other customer… nothing, the place was a ghost town. Someone finally shows up with a nasty attitude asking me about the validity of the vouchers. I explained everything to her and she got even more upset and said she will not honor them and asked rather intrusive questions. Well after 30 minutes of going back and forth I walked out. Luckily, I contacted Groupon the next day and they gave me a full refund.
Please BEWARE DO NOT GO TO THIS PLACE!!! I cant stress this enough. I regret not reading the reviews before buying the vouchers. What a waste of time and energy.

I bought a groupon or living social (can’t remember which) for a Brazilian Keratin treatment. I have never had this treatment done before and when I communicated that to my stylist she did little to make me feel that this was a good choice for me. The people who work there are very cold. I was pressured into buying products that I didn’t need and felt comfortable saying no, but the attitude I got for saying no was unprofessional. And here’s the kicker… the treatment wasn’t even done well enough to see a difference!!! I don’t think my stylist put enough of the product on my hair for me to see results. My hair looks and feels the same as it did before. I feel like I wasted my money and I definitely regret going to Charm and Beauty Salon and Spa.

So I pretty much always rely on Unilocal when I am unsure if I should try a place or not. I simply don’t go if the scale is tipped towards bad experiences. Well something told me to give this salon a try. I purchased a keratin treatment on lifebooker. I have to say I had no issues when making an appointment. The girl who helped me, Mila, was courteous and friendly although I expected the worst from what I read here, I was pleasantly surprised. I arrived to see a woman whose name was Hava. She was an absolute sweetheart. I have had Keratin done maybe 6 or 7 times so by now I am a pretty good judge of what is good and what is not. I have paid $ 600 in some top notch salons and I have paid $ 99 in some nice but lower end salons. My review is this — You won’t find a state of the art salon here but everything is clean and works as it should. What you will find is a woman who really loves what she does. She took extra time to blow out my hair before using the iron — this caused significantly less breakage than other experiences I have had when the hair wasn’t as smooth and they yanked the iron through anyway. This also made for a much smoother result in the end. She did a terrific job and I will certainly, CERTAINLY go back and pay full price. She is definitely worth it. So all in all if you are expecting marble, granite and champagne upon arrival this is not your place. If you are expecting a great job with some great prices then I would say go for it I am truly happy I gave them a shot.

This is the email I’d sent to
to get a refund for the coupons I’d bought for this place. This should give a decent idea as to what you’re walking in to…
I’d recently purchased two vouchers from your site for laser hair removal treatments. This is not my first purchase from your company, nor is it my first laser treatment. I haven’t had a problem with vendors reacting negatively towards me because of the vouchers until now.
When I’d first called to make the appointment, the woman who’d answered was very rude and short. She didn’t answer with the name of the establishment, just an angry «HELLO?!» I made an appointment anyway figuring she may have been having a
bad day. Days later when I realized I wouldn’t be able to make the appointment (days before the appointment itself), I called to see if I would be able to reschedule. The woman (I can only assume it was the same one, as it was the same voice and attitude) rescheduled me for a time within the hour. I hurried over to the place grateful to have been able to reschedule. I made it to the place within twenty minutes and was told in a very snappy manner that I’d have to
wait. I was a little surprised that I was going to be waiting considering I was told to be there right away, but didn’t mind, figuring she was with a client and had to finish up. It turned out she wasn’t with a client. I waited while the woman had a 15 minute conversation with her friend.
When she finally approached me she took the voucher, held it far from her face as if she were disgusted and asked angrily as to what it was. I was very confused over her tone because I hadn’t said more than two words to her at that point. I explained that I bought a voucher for laser treatments. She seemed incredibly agitated and threw it back at me. She asked which area I wanted to do and then led to me to the room. While in the room, she barked at me to get undressed and left. Ten minutes later she came back and asked me what part of my bikini I wanted done. I replied that the voucher said bikini line. She very annoyed and raised her voice saying she didn’t know what parts I wanted done and that I should show her. It seemed a little weird to me that they would be able to specify areas of the body on the voucher and in their store but that their technicians had no idea what part of the body it would include. At that point I started to become agitated — I hadn’t done a thing to this woman to deserve to be treated that way. Then she asked if I wanted to do the entire area. That’s
when it really hit me — she was annoyed that I’d bought a voucher and wasn’t paying full price. That’s why she tried pushing me into doing more.
Since I’ve also had laser done before, I have an idea as to how long a session should last — give or take. Laser generally takes between 5 – 15 minutes. With preparation, laser and cleanup, my bikini line took under 60 seconds. I know this because I looked at my phone before she started so as to put it on silent and when she was done I had to check it again because I was so shocked at how quick it was. Not only that, but as soon (and I mean the very second) as she was
done, she got up, opened the door — left it open — and walked out. I was on the table, half-​naked and exposed with the door open. Over the next two days, the hair in that area grew back. I’m certain she did not do a good job. I’m certain she didn’t even do a bad job — it was terrible. I’ve had one session on different body parts and the hair took 2 – 3 weeks to grow back. This woman’s handy-​work brought my hair back in days.
I bought two vouchers at 6 sessions each. While the price is phenomenal, it’s not worth going through that again and being made to feel like scum. I don’t ever want to have to deal with that woman ever again, nor do I want to step foot in her store. Please let me know what can be done about this. I’ll look out for the next laser deal you offer, but unfortunately, I don’t think I can take advantage of the one I bought.

The salon sounded very inviting when advertised on Groupon, so I jumped in and purchased a series of laser hair removal sessions. I came in with high expectations only to find a very mediocre, far from clean and totally empty place (no wonder!!) I’ve had absolutely no results after finishing the laser series (they use IPL). Oh, and please do not get any pedicures there (unless your idea of fun is taking a course of liver-​damaging prescriptions, that is ;-))

First of all I don’t care for any salon that when you walk in no one greets you. The stylists cutting hair glanced up then went back to cutting hair, no «Hi, someone will be right with you.» I went for laser hair removal, and it was done quickly and seemingly efficiently (I guess I’ll only know when it starts growing back in) but there were no questions asked about my health, from other places I’ve gone they ask you a barrage of questions about medications you’re on, etc before doing laser treatments. I guess every place has their own way of doing things. To sum up its hardly the most personable place, but it is cheaper than going to Manhattan.

Not only was it just plain awkward sitting in a salon chair for two hours while everyone around me spoke Russian, the lady styling my hair said no more than ten words to me the entire time. She instead spoke Russian to her colleagues around her. The only good thing about that place was the lady who gave me a manicure.
It was not pleasant and I griped to my boyfriend the whole walk back to the subway.
On top of it all, when I first got to the salon two stylists were on stools out front smoking. One of the said stylists, I found out when I arrived, would be styling my hair. When my hair was setting, the staff went out front again to smoke some more. They kept the door open and the smoke drifted in.
I will not be going back. Unless you speak Russian, you will not be made to feel comfortable here. Even the «receptionist» spent the entire time I was there watching me get my hair done, texting her friends, and smoking out front. Awful.
P. S. Their credit card machine was out of paper so the «trim» that was forced upon me (that was considered a «haircut») was barely able to be paid for with the little cash I had. I was using a Living Social coupon so I should have only been responsible for the tip.

The staff is amazing and they really know how to cater to what you like and need.