Brother’s Cleaners

Prices are a bit expensive for many items but I find myself coming back (possibly because of the Unilocal deals I got).
I was very happy with their work but unfortunately would probably not go back unless I need a quick tailoring

I’ve had Brother’s doing my laundry now for a few years. I’m more than thrilled with their service. This is a family local business everyone is super sweet and they greet you with a constant smile.
They pick up and deliver whenever possible with no charge as a customer courtesy. I’ve even arranged this for my house guests while I was traveling out of state.
To be fair I pre-​sort my things no matter where I go but have had other places loose items give me a random extra sock or mishandle my delicate things. Brothers has never done any of this. Even when I do 5−6bags of laundry with different temperatures requested they handle my things with great care.
I have heard from friends their tailoring is done well but I have yet to need this service. Hope to try that soon

I feel bad putting this review up because everyone at Brothers is so sweet. That said, they’ve ruined a jumpsuit that I brought in to be hemmed (they cut it 2 full inches shorter than we pinned it– I don’t even know how that happens), but they let it out as much as possible at no extra charge to try to fix it. (Probably should have been free?) I assumed that was a fluke mistake, and agin– they are so nice that I wanted to give it another shot. Then I brought them what I thought was a fairly simple job: I wanted to have the buttons moved an inch to the center on a Burberry military-​style coat (it has two parallel rows of buttons). In spite of marking the button placement in chalk, they moved them in the wrong direction. I tried the coat on in the shop and spotted the error, and they kept it an additional week to correct it. When I went in the second time, the functional buttons were finally in the marked spot but abnormally large holes were visible from where they’d mistakenly been placed! To make matters even more strange, they moved the parallel row of (non-​functional) buttons in the same direction, so the coat doesn’t fit AND looks lopsided. The charge? $ 77!!! I ended up taking it to the Burberry store to be corrected for less than half the price. Moral of the story: don’t go here for alterations.

Favorite cleaner /​tailor I’ve tried in all of Brooklyn thus far. Brought in a viscose reformation dress that I put a pretty sizable hole into (climbing a fence– usual ladylike behavior) and they patched it up, sewed over it ($ 10) to an unnoticeable degree. I’m pleased. They also dry cleaned a fur coat that was making my eyes itchy (thrifted) and it’s looking nice. Time will only tell with the itchiness. $ 85 for fur dry cleaning was steep however.

Disappointed, I guess the search continues for a trustworthy/​reliable dry cleaning service in Williamsburg. Brothers Cleaners is not it. I took a wool jacket to be both cleaned and mended. I specifically pointed out the two stains on the light fabric and the spots were tagged for attention. I received my jacket back and it was mended perfectly but the stains remain just as dark and apparent as when I dropped off.
If you couldn’t clean it, tell me that. Period.
You’d have my continued business if you had been upfront about that from the start.

I paid 66 $ for four dresses. Everything else was fine. The dress with the stain? Major problem. They tried twice and couldn’t get it out. No apology no refund. Nothing on the policy says no refund for services they couldn’t do. The first clerk should’ve told me they probably couldn’t get it out instead of cheating me out of my money. A cleaning business knows what they can and cannot do. I won’t be back. Don’t care how close it is to my house.

wishing there was an option for negative stars on Unilocal.
please note this review is for their tailoring services, not for their cleaning services…
i’m almost at a loss here for where to begin, so I suppose I’ll start by saying the following: WHOEVER THEIR NEW TAILOR IS SHOULD BE FIRED. I don’t throw those words around lightly either. But… he’s THAT AWFUL.
to start– he managed to f*ck up just about everything that was brought in (for minimal alterations) plus. PLUS… he mangled my vivienne westwood coat. all he had to do was bring the loops for the belt down an inch and re-​sew them, and then secure the snaps. those little guys fell off two damn days later. the belt loops? stitched on like he was drunk when he did it, without looking at the coat at all. no exaggeration there, kids. and then he made all these holes around the snaps and loops with some sort of needle too, mangling the nylon further…
next, i needed a zipper added to a dress that was an ivory/​red/​black print. «just add a black zipper» i said. BLACK. not navy. he put in a damn navy zipper!!! WHO DOES THAT??. someone who either doesn’t give a sh*t, or who can’t see correctly. either way, that person should have a different job.
i needed a few dresses taken in as well because i bought them online and they turned out to be larger than I expected. so one of the younger guys (who was pleasant, and was not the tailor) pinned everything for me. all this old guy had to do was make the alterations where the pins were… and guess what? he made everything about 3 sizes too small. again… the either/​or thing can be applied here too. there was zero allowance left on the new seams so the clothes can’t be fixed. what a jerk.
thanks for ruining all my new sh*t, and charging me a few hundred dollars on top of all that too. GREAT JOB, guys. superb. UGH.

Terrible. Will never come back.
First they lost a favorite dress blaming the other location (that’s a theme in the other reviews I have read on here). I had to come to the store over and over again to talk to the owner. I called many times and the owner finally gave me cash compensation. So I decided to give them another chance.
Now have completely ruined an expensive silk top. The sequins vanished after dry cleaning.
I will never come here again. Shame because they were supposed to be the best in the area. I will now try Fly Cleaners or take my clothes to manhattan.
Also I warn against using their tailors. I got jeans hemmed and the stitching was not straight.

This is a shame. I’d been to this place a few times for cleaning and alterations, with good results. Then yesterday I rushed home to pick up some pants that I’d dropped off for hemming. The hours of this place are 8 a.m. — 8 p.m. M-​F, but this place had closed its shutter at least a few minutes early, as the ever precise clock on my iPhone decreed. Thinking maybe human beings were still behind that shutter and would have some decency to stay open to their stated hours –as printed on every receipt they issue– I called phoned them, and the ringer continued until the cell provider declared them unresponsive and terminated the call.
I went in the next morning and retrieved my pants, and asked the male attendant there why they had closed early. He just said «sorry» and left it at that. It may be a small thing to some, but a service business not keeping their stated hours is a capital offense with me. I’ve heard good things about Fly Cleaners, so I guess that’s my next option.

It was great and very friendly! The cleared a massive mark on my cashmire jacket:))

They lost an entire bag — not a single item of clothing, or a pair of pants — but my entire bag of laundry for a week. I had to go to their Soho location to go pick it up after going back everyday to see if they had found anything.
Everyone is very nice there, but losing an entire bag of laundry for a week is unexcuseable. Can’t ever go back there again.

First of all, the guys here lost a pair of coated denim pants I loved and ran me around for almost 6 months while they assured me they were «looking for it». Finally, I brought in a receipt and was assured I would get cash compensation for them. Then I was told I would get store credit. I wasn’t happy, but I used to come here a lot for dry cleaning and thought I would use it.
But then I brought in an expensive leather jacket that my husband had worn every day during the winter for 5 years that was missing the zipper key. I asked that they look for a replacement key that matched the zipper already there, and if that wasn’t possible, to return the jacket as is. The zipper itself worked fine.
When I came in to pick it up, they had ignored our instructions and replaced the zipper entirely. The original zipper had been wide, dark brown, metal, and heavy, and they replaced it with a tiny, cheap, gold zipper that tugged at the leather and had created ripples all down the front of the jacket.
It looked horrible. I was shocked when they showed it to me. When I asked them what had happened, they explained that someone at the other location had thought they were going «above and beyond» by replacing the entire zipper at no cost to us.
I would have appreciated the the effort if the jacket looked alright, but the gold zipper replacement was a piece of shit. It puckered the leather all down the front of the jacket and was made of a cheap bright gold that clashed with the jacket’s color. It was obvious that someone hadn’t decided to go above and beyond, but that they hadn’t read the instructions that had been left for the jacket, replaced the zipper with whatever they had around, and didn’t give a fuck about how it looked.
When I pulled the jacket out of the plastic and showed the puckering to them, they guys admitted to me that the zipper didn’t look good, and promised they’d put the original zipper back on. I wanted to take it somewhere else right away, but they promised they had the original zipper on site and would take care of it.
When I came back again, they’d replaced the tiny gold zipper with a wider brown plastic one. The ripples were still present in the front of the jacket and the original zipper had apparently been thrown out when the change had first been made, meaning they had lied to me about saving it and knowing they could put it back on.
I pulled the jacket out of the plastic and pointed the puckering out to them again, and they promised that they would fix it for good this time and asked to be given a third chance. I was upset, because if they knew it looked horrible, why would they be alright returning it to me in this condition? Why were they surprised that the new plastic zipper was still puckering this badly, shouldn’t they have checked it themselves before I came in? Shouldn’t a tailor be able to know when an alteration looks terrible?
During this period, my husband didn’t have an extra winter coat to wear and was doubling up on layers waiting for this one to be ready. He had invested in the jacket when he first bought it, knowing he’d wear it for years, and wanted it to be fixed the right way. He was upset that it didn’t seem like the guys at Brother’s cared about how their alterations look, and was worried what would happen if we let them have it any longer. When I called him to tell him the bad puckering was still there, he asked me to just take it home with me as is. The guys at Brother’s really fought me on this one, but I couldn’t let them try again. They’d already had two chances. They had lied to me about knowing they still had the original zipper. They hadn’t checked up on the alteration to see if it looked better. Their tailor apparently doesn’t care about doing quality work.
So, to wrap this up, we took it to a professional tailor at Against Nature on the Lower East Side at our own expense (since when we asked whether we would be compensated finding a different place to fix the jacket, the owner lost it on us over the phone). The tailor there pointed out how the people at Brother’s had stretched the leather in the front of the jacket and almost ruined it. She had to trim it down and reshape it slightly for the jacket to look anything like the original.
We came to Brother’s every week for a year. I still have $ 50 of store credit that I’m never going to use. I would call and ask for the cash compensation that I had been promised, but after the owner screamed at us I don’t want anything to do with them. I’m happy there are so many other dry cleaning businesses in the area where we can bring our business.

Everyone is very friendly here, & they drop off & pick up your laundry, but I can’t get behind a place that when I drop off my laundry bag, they put it IN a basket to increase the weight of the load & make extra $ off the weight of their own basket.
I’ve also brought several things there to be repairs & the seams have come undone. I’ve never had anything sewn… come undone!
I also brought a vintage fur to be cleaned. It took several weeks. cost $ 75, & I can’t even wear it because flaps of fur are falling off on the shoulders & back.
If you don’t care about your clothes, or money, then this is the place for you!

First dry cleaner I tried when I moved to Wiliamsburg. Three separate times I attempted to pickup my dry cleaning and it wasn’t ready. Out of those three times, once I needed my best suit for a meeting and once I needed some of my favorite clothes for a trip.
Once I dropped off pants to be altered. I picked them up (they were ready on time) paid, took them home and they were never altered. No wonder they were ready on time.

Really friendly and professional staff, effective tailoring even for the saddest, wornest pieces. Five stars if it weren’t for a couple instances when things weren’t ready on time.

I would NOT recommend this place for tailoring.
I dropped off a pair of pants and had to give them back FOUR times… and on the fourth time they promised my pants would be ready by Thursday and lo and behold they didn’t have the pants ready for me when I came in…
They are very friendly but can’t seem to get it right…
There are plenty of other places to go nearby… Save yourself the trouble and skip this one.

Pretty good. Really nice people. Reasonably priced dry cleaning. They will deliver in the evenings to Williamsburg — which is really hard to find from the big online dry cleaning services.
So far they’ve done a nice job.

The people who work here are nice, but the quality isn’t good & it’s overpriced.
I brought my favorite shirt there, and they returned it to me COVERED in stains. I brought it back and they said that sometimes happens & they’d get it out. They were able to remove the stains, but they didn’t offer any type of discount for making me come back there twice, or having me think they ruined the shirt. I decided to try going there again because I was being lazy and didn’t know where else to go, and they just changed me $ 20 for a dress that wasn’t even fancy or long. Moving forward, I will go out of my way to go somewhere else!

Amazingly nice and fast service. Which is super rare around here. Not only did they do a great job drycleaning and sewing my clothes, they were done early. And I got a text message when they were ready to pick up. Everyone seems super happy as well, which is a nice touch.
There’s a certain other place on Bedford and 7^th that is the opposite of Brother’s. Rather give this place a good review rather than a bad one for them. But if you’re anywhere near Brother’s go to it!

I really wanted to give Brother’s five stars! They are extremely friendly over the phone when coordinating pick up and delivery and charge $ 1 a pound for regular laundry! No communication troubles and they call me when picking up because my buzzer is broken.
However, they did not wash my clothes as I had specified. I separated items that needed to be washed on a delicate, cold cycle and HUNG to dry, wrote these directions on a large Post-​it and taped it securely to the bag. They dropped off my clothes two days later with everything mixed together and folded in the same bag. My half wool cardigan was obviously tumble dried (a little shrunken) and my apron with crochet trim as well! I was disappointed and will only be using them for normal laundry (t-​shirts, towels, cotton items) and doing my hang drying laundry myself.