Brilliant Smiles

I was referred here by Diamond braces to get my teeth cleaned out so i can be approved for my braces. Lets start of with the location its underneath from a vision center (the budget is real lol) when you go down from your 200 flights of stairs to get to the «dentist» you better not be handicap they don’t have elevators. I went up to the receptionist and told her i was referred here to just get my teeth cleaned out, she went an asks for my new york state ID & my insurance, less then 2 mins she calls my name & says i can’t get any service because my insurance doesn’t approve it because i already had my teeth cleaned and examine. At that moment I was confused so i called my insurance and my insurance told me they were incorrect & i can get my teeth cleaned/​examine/​x-​ray if needed ones a year PER LOCATION (which i never been to this «dentist «location before). I went back to the receptionist and one of her employee step in because she didn’t know any information or feedback to give me. She was very confused but nice but the MEN was an asshole, simple. He was rude never gave me eye contact talk to me while he was doing paper work. I simply said i think you got the information wrong I’m on the phone with my insurance and you please talk to them to get this situated. Would you believe this men would not respond at all and just shake his head like a 5 year old while walking away. He’s vibes was unprofessional rude & just a d**k. My insurance was hearing everything the representative told me they were lying and wanted my money only. She told me its best to go find another place because this «dentist» didn’t know how to even bill me correctly and wanted my money. PLEASE STAY AWAY! RED FLAGS EVERYWHERE THANK GOD I DIDNT GOT NOTHING DONE WITH THEM, WORST SERVICE I PRAY THEY GET SHUT DOWN!!!

I made a terrible mistake by taking my child here. I used Aetna’s website to find a Brooklyn and I randomly picked this one. If your child has a small cavity, they will strap him/​her down to treat a cavity with a crown! Another mom was in the waiting room and she told me that the dentist was going to put crowns and pull teeth out. Really??? I’m so glad I found a wonderful pediatric dentist near Court St. He is amazing with children and does not use invasive or aggressive techniques AND they do not overcharge you. This place overcharged me when I first went there and they ended up having to pay me back after I looked at the statement my insurance!

My wife usually takes the kids to the dentist and had been complaining forever about the scheduling practices here. I went in with my son for a 10 a.m. appointment and didn’t hear my name for an hour and a half. It was obvious that this was because they were way over booked. The amount of people with 10 a.m. appointments couldn’t possibly have been seen. I make a point to mention this to the doctor who herself admitted there were issues with the way they schedule while taking someone who came in just 10 minutes prior because «smaller kids get fidgety». When mentioned to the front desk the answers boiled down to this:
A) They overbook because «sometimes people don’t show up». (So what happens when they do show up?)
B) You wait longer because kids don’t always sit still (Do they ever?)
C) And I have to quote this one…“If your insurance wanted to pay us 3 times more then he would go first.” Needless to say, hearing an office that practices any kind of medicine openly make a comment like this tells you what their only true motive is.
I had no idea how bad these guys were. Needless to say I’ll be switching my kids to my dental office sooner rather than later.

By far the worst dental office I’ve been to, I felt like rushed like the dentist was trying to meet her quota for the day by seeing as much customers as possible AND OF COURSE TO TAX THE INSURANCE COMPANIES… My questions weren’t fully answered and I left literally with a bad taste in my mouth… Just a SLAM BAM THANK YOU MAME… would not recommend this place to no one, not even a fog if I had one.