Best Price Photo

This is the worst company I’ve ever dealt with. I ordered a Nikon lens that they said they had in stock, but didn’t have. Had to call them a dozen times and waited 2 months. Finally, they gave me a refund, but at a lower price than what I paid because they said the price had been lowered on the lens. After my initial purchase, I was called by another salesman who called to verify my purchase. Then he proceeded to hound me to buy a deluxe package, which included real crappy filters that I no longer use and an extended warrant that seems useless. I was foolish for listening to this guy. but he was very persistent and fooled me. My mistake. These people are criminals, real shysters. I will never purchase anything from them again. I’m surprised they are still in business. Got to a reliable shop like B&H Photo.

Till this day, I didn’t receive my camera after I ordered it on 9÷11÷13, So I tried calling them to cancel my order and they would never pick up, so I had to call the bank and they communicated with their bank. I will win the case because I have their receipt but I don’t have their product. I’ll be posting in the BBB to immediately remove them from the radar.

Charged my credit card, never sent the product, gave me an extensive run-​around repeatedly reassuring me first that the camera would be sent, then that my credit card would be refunded. Never did either. I was almost out $ 700 but fortunately my credit card company was able to reverse the charges. After so much runaround from the company though it was almost too late. So, contact your credit card company early if you have trouble with them or better yet don’t purchase from this dishonest company in the first place.

Shady company.
They won’t place your order online till they call you and try to upsell. Their low prices are for import models, but you will have a real hard time finding that out beforehand, they hide that info on the website. After looking again, I did find «import model» stated in greyed out text on a different tab.
So I paid an extra $ 250 for the US model. Sales guy tried to upsell on a different camera.
I also made sure to ask that the camera was new, not a refurb.
Sales guy — «All our cameras sold are new»
Well when I got the order, just from looking at the box I could tell it had been used. Opening it up, I found it was missing a screen guard and the manual.
I used Nikons shutter count to find out the camera had 1,150 shots taken on it.
Doesn’t sound like new to me.
Customer service won’t respond to my email, couldn’t get through on the phone. After 30+ minutes on hold, I gave up.
Stay away! This company needs to be investigated.
When it’s all said and done, you will be close to spending the same amount as you would from a reputable seller.

Placed an order for a lens. So many dodgy phone calls that cancelled the order and bought elsewhere. However they charged my card $ 2000 after I cancelled and didn’t tell me. When realized phoned them first they denied it and finally apologized and would give me a refund in a week. Over one month later and no refund. Do not order anything from here

Placed an order… phone tag… no camera!
OFFICIAL RIPOFF REPORT:
My boyfriend and I had placed an order for a Canon T4i (body only) a little over a week before we needed it for a job. After we placed our order, they apparently called my boyfriend’s number and left a message. They also sent an e-​mail notifying him that he needs to return the call to continue with the shipping and processing the order.
We spent the whole week trying to contact them when that should have been the time for the camera to be shipped to us. My boyfriend called SEVERAL times during their stated business hours and got disconnected every single time. He would dial the extension and then the line would hang up – shady. After a good 3 –4 days of going through this and receiving constant e-​mails reminding us to give them a call back, I decide to send them an e-​mail.
I stated the order number and told them we tried calling several times only to be disconnected every time. What was their response?
«Hello,
For more information, please contact our Verification Department to assist you.
They will be open from 11am — 5pm EST.
You can reach them at 1−888−782−1617 ext 503.
Thank you»
…WOW. That just solved my problem… NOT. So, my boyfriend does call them back one more time thinking they would miraculously pick up. Nope. They were supposed to be open for another 30 more minutes and the line says they’re closed.
I’m sorry, but this is just POOR CUSTOMER SERVICE and a business I do not want to give my money to. Just look at the other people leaving reviews on this place. There is a reason why we’re slapping you in the face with 1 star. If Best Price Photo asks their customers to give them good reviews, they better start listening to their customers and improving their customer service.
We’re currently asking to cancel our order. Let’s hope they follow through with that simple request.

I’m just adding my voice to the chorus — somehow this place got my credit card info. and billed me $ 300 out of the blue. I have never shopped here and don’t know anything about this company, so the credit card charges were quite a surprise. I called the company and spent over a half hour on hold but no one ever picked up the phone. Got the charge removed through my credit card company, but never heard from this place.

DON’T DO IT. I ordered over a month ago. Same issue as everyone else and I wish I had seen these Unilocal reviews. You won’t get through to customer support– ever. They will charge your credit card and not ship your product. The good news is you can contact your credit card company and dispute the charges– very easy if you’ve received no product.

minus zero stars if I could. I ordered a Nikon camera from this company on September 1^st 2013. Today is September 19, 2013 and still no camera! I called them a couple of days ago, and after being on hold for just a little under an hour, they finally took my call. The guy was quite rude and told me that my camera was coming from «over seas» and that as soon as it got here (USA) I would get a Fedex tracking number. Hello it’s been almost three weeks and I don’t have a camera or a tracking number!
What a mistake it was for me to order from this company without first reading other reviews. Apparently I’m not alone. Besides pathetic customer service, this place falsely advertises shipping information and needs to be shut down! I have learned a valuable lesson. Read Unilocal reviews FIRST. DO NOT ORDER FROM THIS COMPANY!
I’m not convinced I will ever get the camera I ordered. Maybe it’s coming from Japan on a paddle boat. I have contacted my credit card company and attempting to get a refund. I think this company is a scam! RUN FORREST RUN!!!

FALSE ADVERTISEMENT! TOO GOOD TO BE TRUE and TERRIBLE SUCKY CUSTOMER SERVICE!!! I DO NOT recommend this place for anything! Beware and Be Warned… I ordered a SLR Camera and Never received my item, after a month calling and emailing this company asking for my order status… I had to cancel and demand for a full refund. Something was not right! They mentioned the camera was coming from Oversea… AaaHaaa! They Never informed the customer it was coming from Oversea (the website did not say this). I did not even get a tracking number. In fact, as of today, I still did not get my refund. I had to call my credit card company to dispute the charges. All these trouble for nothing! Such a waste! Zero Star!!! No Star!!! Unilocal does not allow rating at zero/​no star, that is why I gave 1 star out of 5! Absolutely a nightmare! Buy elsewhere!!! ;(I ended up ordering my camera at
;) No problem with BHPhotovideo, they are legitimate, professional and they got deals too! May be not as cheap… But Lesson Learn «You get what you paid from «~ I am all smile now. Thank You BHPhotovideo ;-) Never again PriceBestPhoto!

PLEASE STAY AWAY FROM THIS STORE… the cheap prices have a caveat — they will never reach you on time. And then you can keep trying their number with no answer. Infact, the automated voice says we are currently closed and call us back during official hours during «official hours».
When I finally got through someone after trying 2 days, the person said the camera is being shipped from Japan and will take 4 – 6 weeks. I told him that I needed it for my trip next week and he told me to go to Amazon or B&H Digital and then hung up. RIDICULOUS.
I usually never write reviews but this site needed a review so that others dont have to go through the hassle. Dont get fooled by the significant discounted price, its not worth the trouble.

I should have read this site before even calling this company. On 7÷29÷2013, I ordered a Canon Vixia HF R400 camcorder for $ 54 less than anywhere else, it never came. I called 8/​7, they said it was coming from Singapore, and they said that they sent me an email telling me this, it would not be delivered until approx the 16^th. No they did not. (Lie) I went on the website and the price on the Canon had increased from $ 245 to $ 275+. I called on 8/​16, they said it still has not come in won’t be in until ⁸⁄₂₂. I called on ⁸⁄₂₂ and they said it won’t be in until ⁸⁄₂₈. Then I asked how am I going to find out if I have my camera. The person said that he would flag my order.
I called on ⁸⁄₃₀ and Steve said that the order had been canceled on ⁸⁄₇ because «you told them to cancel the order since you did not have it by 8÷9». (Lie) Steve further said that my credit card has not been charged. I said that is ridiculous, why would I keep calling if I canceled my order. I asked to speak with the manager, and Steve said he was the manager and that he was not going to argue with me and hung up on me! One good thing from reading these other posts, is that at least I didn’t lose any money… Hopefully, people read these reviews and don’t shop at
. You WILL be sorry.

WORST ONLINE ELECTRONICS STORE EVER! Do not buy from them. They will try to upsell you and use shady tactics to make up for their so called «good prices». Avoid yourself the headache!

Zero stars for this place! Ordered a Panasonic camcorder on their website for $ 399 with free shipping. Never received an e-​mailed invoice. Store called next day to «verify» credit card information, at which point they tried to upsell me with unneeded extra junk. I declined. They then informed me the camcorder I had selected did not carry a manufacturer’s warranty, only a 90-​day store «warranty.» Of course, for extra $$$ I could «upgrade» to a model with a «better battery» and a full manufacturer’s warranty. I told them no, I’ll take my chances. They then rang up the total, which came out to $ 40 more than the price on the checkout screen. When I confronted them about this, they said it was due to a «handling charge.» I asked why this was not reflected at checkout, and they responded «we told you at the time of checkout that we are unable to determine the exact amount of any additional handling charges that may apply.» Total B.S. I told them to forget it. Fortunately I used a disposable credit card number (which I promptly cancelled) so they never had my real one on file! These guys should be shut down.

Ordered camera at the low range of street price. Got a call they needed to speak to me before shipping. Told me it was not a retail box, had no battery and attempted to sell me a $ 79 battery pushing the price above retail. Totally misleading, overreaching, which I had check these reviews and not just the seller ratings. There should be no place in the market for these sales tactics.

Worst company I have ever dealt with. The CSRs are rude on the phone and provide you iwth no information whatsoever.

Horrible company. Sold me a HVX200 only for me to find out they actually sold me a different model only available in Europe. I called later to inquire about filters and had the worst customer experience EVER! After telling the salesman that I needed to think about it he was a total ass and told me not to bother calling them back, to buy them elsewhere. No worries, I’d never purchase from this company again. They don’t even deserve the one star rating.

Actually, ZERO Stars. WARNING: BUYER BEWARE!
After recommending the wrong video camera to me, I returned it immediately and unused, following their return policy. Yet, four months later, they have not returned my nearly $ 900. Now, I’m forced to take legal action, contact the Better Business Bureau and the NY Attorney General’s Office. Do business with this company at your own risk.

Apparently their prices really are too good to be true. I purchased a Nikon D800 for around $ 2,200. That’s $ 800 dollars off retail! But, I guess thier business trys to make up for that with other sales tactics. After buying the camera I was tod they would need to talk with me to verify some information. It turned out that verifying my shipping info was just a way to get me on the line to let me know I did not purchase the U.S. model and that I could upgrade to it for $ 200. He also told me I would need to purchase a batttery — albeit at an inflated price. The whole interaction just stunk. I could have caved and added the upgrade and other merchadise aand stilll beeenn well below retail price but the sales tactics used just put me off. I told them they could cancel my order. I’ve decided I didn’t mind paying a little more if it went to a company that I thought deserved it.