Best Buy Atlantic Center

Store doesn’t honor their written return policy. So support small business instead of wasting your money.

This store literally has retarded kids dancing in the aisles! This will enhance or detract from your experience depending on your preferences. Three stars because it can go either way — I report, you decide!

They don’t price match. The website clearly says it price matches from Newegg. We tried to price match a fitbit and they refused to do it.

This review I am writing has been overdue, but whatever I am finally submitting it cause let me tell you– I had the best customer service at Best Buy. I was totally shocked, I was shopping with my brother and he also loved the service we received by the lovely sales consultant Ryan. From beginning to end he was awesome. He’s knowledgeable, really patient, and friendly. My brother and I were shopping for electronics (11÷28÷15). I love my new phone :). If I can receive customer service like that all of the time anywhere– I would be an extremely satisfied customer. I would go back to shop at Best Buy located in Atlantic Mall only to get help from Ryan. If he can get a bonus of some sort, or promotion, and keep him there forever lol cause we need more people like him. Thank you again Ryan!

I called to verify the availability of a Dyson V6 Motorhead at the store. A very helpful young lady helped me out. In 20 minutes I was at the store to get it.
Getting someone to bring it to me at the store was a different story. I seems that the appliance department is a second thought to them. I waiting 15 minutes for a sales person to show up (I knew exactly what I wanted) I had the time to write this review. I’m still waiting.
Should I leave without my purchase ???
Don’t be in a hurry when you buy appliances.

Worst service. Literally standing here 43 minutes waiting for someone to help me. Watching employees on their phones walking and talking with no disregard to a paying customer.

This has got to be the worst Best Buy in the country. Understaffed, unprofessional. Everything is disorganized. Just a complete disaster.

My suggestion is to never order anything online and send it here. This is my second time coming in here and they don’t have my orders here in the pickup area. They send you an email that says your order is ready come and pick it up. I came in and gave my ID and CC to the MCSA and she had the nerve to radio the stock area asking them where my order was. I’ve been here entirely too long. The purpose of placing an order online was to not have it delivered to my home while I’m at work. Now I’m standing here waiting for them to assemble my order I guess. Shrugs. I mean WTH! No customer service skills, no ETA on my order. I’m trying to be calm and listen to my music. I’ve been here 45 minutes and counting. Now I’m pissed. They can’t find my order and there’s no manager here. The General Managers name is Pedro he isn’t here. I asked who’s the District Manager the rep with no name tag said «she’s some lady that comes around once in awhile», I responded and said I don’t care how often she shows up. What’s her name! Trust me I will find out on my own.
So I left with my purse in hand and the angriest face I could have. 1 hour. And the reps name is Ashely. I cancelled my order and I will order from
. This is why most big box retailers are going out of business. I’m so mad right now.

Not to pile on another bad review, but I too had a miserable customer service experience here. I was returning a corrupted hard drive, and the customer service employee was lazy, dismissive and only to be outdone by his manager – who was outright rude, accused me of having tried to physically open the drive (I hadn’t) and refused a return with a smug attitude that bordered on mocking. Now whenever I need some computer accessories I go anywhere but here, which is a shame. Hope someone in the company is reading these reviews and makes some changes in this store location.

I had no problem going in, finding the item I wanted, which required a sales associate for help, and then checking out. In and out in less than 15 minutes.
But then, I don’t require geek squad assistance, and hope I don’t have to make a return. Had the thing set up st home in less than five minutes so should be okay.
— 1 star for having the Mac section far less obviously marked than Windows.

The customer service in the store is great. I always get seen quickly. And the staff is very knowledgeable about products. But I have a nightmare story about Best Buy and my email. They mixed up someone else’s account with my email address and are forever sending me their rewards points, Geek Squad notices, coupons, etc. Of course I can’t use any of the other customer’s perks but it is filling my email box with tons of emails since she shops at Best Buy quite often. I tried calling Best Buy to fix the problem but it didn’t resolve things. Against my better judgment I gave them another email to open a new rewards account for myself since they mixed my old email up with someone else’s phone number and it is under someone else’s name. The emails just keep on coming. Besides that issue I can say I am very satisfied with the products I bought at Best Buy. They match prices at other retailers so you won’t find things cheaper elsewhere and they offer warranties which can come in handy when you are investing a lot of money in things.

Worse service ever, I asked someone to grad me an IPad and he let me wait at least 25 minutes…

the customer service here is horrible. Going to this store will ruin your day, sadly.
I was looking to buy a washer/​dryer and just wanted to some help with a couple units. One of the employees called on a walkie for someone to come and assist us. And kept saying, she’ll be here in 5 minutes. 20 minutes later she shows up and is not even ready to help us quite yet.
Last time I came back, I was ready to buy the washer/​dryer. Yet again I am waiting 40 minutes… standing…blankly into space as I wait for anybody to help me. And yes, I tell multiple people that I needed help with this washer/​dryer.
Great, someone is helping me now. But they don’t have a barcode for this washer and dryer I wanted to purchase so it takes 20 minutes for it to generate a new barcode. This is at no fault to the guy helping me, but I cannot come here without being so frustrated I want to give up. I mean look at all the other reviews!
This Best Buy definitely needs to restructure their staffing strategy.

This place has slow and bad service. The Employees are talking to each other, laughing and having fun, but they are not helping clients. Waited in line for 10 to 15 minutes near the section the said customer service in Spanish just to find out that costumer service is under the large geek squad sign.

They have improved marginally after two years. Way to go! Staff is friendlier for sure!

You would expect this cavernous BB would be teeming with customers. Nope. Empty. Why? No salespeople. So, how can anyone buy anything? One person at the customer service desk. I waited 15 minutes on that line and left, preferring to go to the Union Square store. There, I was immediately taken care of (thanks, Tamara!).

Avoid this place (and all NYC locations) like the plague. Asked for a USB device cable and employees looked at me like I was asking for specialty NASA equipment. Tons of cashier registers, long ass line, 1 check out employee, other employees standing around waiting to sell iPhone cases. Because that’s all Best Buy is really good for these days.
I reserve my stupid internet opinions for the worst. Happy to contribute to keeping their one star average
Great times. Keep this customer service up… same business model as RadioShack.

I wish I could put zero stars. The staff is the worst I have ever seen. The worst thing is when an item you need is locked up and they need a key to get it, then you will be waiting for hours because everyone is ignoring you. Wtf? Their staff need better training of customer service. I would happily shop at another best buy
Con-​rude and unprofessional staff

Came to pick up an item for someone. My name was already in the system but it wasn’t showing up on Best Buys computer. I checked again online and there was a bug when editing the names of people who can Pick Up which didn’t allow me to login. After waiting 10 minutes to do this over the phone, it took a while for me to finally pick up the package because it still didn’t update in their system. It took me an hour to pick up my package.
The one star isn’t for this Best Buy location but for the issues I had to encounter. Hopefully, Best Buy gets it together. Thanks to the associate, Manny, who was at the Pick Up station for being calm and informative with me.
Edit: It’s been almost three hours and I still haven’t received my package.

Located in the scummy, sticky, sweaty, garish, gaudy thug-​ville which is the commercial crossroads of downtown Brooklyn. Where the greasy counter-​slices of Flatbush Ave meet the clenching peristaltic colon muscles of Atlantic Avenue. Holy hannah… there is a giant, screaming, sizzling, crackling window display, neon sign, or storefront – shoved in yo’ face – just about every five seconds and at any angle to which you rake your eyes. Modell’s. Target. TJMAXX. Left, right, up, down. Everywhere you look.
It is a frenzy. Traffic screaming by; pedestrians spilling and sprawling all over the sidewalk; skyscrapers, the sports stadium. Commuters exiting and entering the LIRR station. The LIRR facility is merged with these stores into some sort of combination insane asylum + mini-​mall. On the second floor of this madhouse, amidst all this jangle – is Best Buy Electronics.
(Didn’t BestBuy used to sell other products? Wasn’t it a store which had a quiet, peaceful ‘bedding’ or ‘linen’ section at one time? No? But wait – I get it – this is some kind of ‘electronics-​only’ hell. Bizarre and grotesque).
The scene: a huge, loud, fast-​paced, rectangular space. Completely in an uproar with advertisements and announcements jabbering from all the TVs which are turned on for shoppers. Bright fluorescent lights, & mind-​controlling color-​coded shopping sections (Mac, Windows, Galaxy, Blackberry). Every one of these ‘zones’ is chock-​full of sickening flatscreens and dizzying pyrotechnics.
All the sections compete with each other for your retinas and your dollars. Every zone invites you to ‘test drive’ the product with a slew of floor-​models. Each model-​display has a customer glued to it, making up their minds to a potential purchase or heck, just checking their email.
Scratch that. Minds? Brain-​dead consumer drones shuffling around each in their own, private, media-​comas. All of them searching out whatever aisle holds the next release of their favorite daily ‘fix’. Video game. Phone. Laptop. Whatever digital ‘drug’ they zone out on. It all has to be maintained and upgraded. So they wind up here, with wide, staring, soulless, eyes. How many hours do they spend gazing at monitors every day? 10? 12? 18?
What is there to say about this place. You just wanna get in and out as swiftly as possible.
Specific shopping experience issue: though there ARE staff present (in blue polo shirts) they are almost never in sight. You have to wander hopelessly, many long moments… before you will even sight one passing by.
The only good thing I encountered in this store: when you DO get a hold of a customer service rep, they can tell you very quickly where to get what you need. Thank God.
Nevertheless, why even go here when there is a PC Richards down the block?