Bay Ridge Medical Imaging, PC

I totally agree with Ruth R. 2015. The lower level receptionists belong in the lowest level. They are unprofessional, typical Brooklyn neighborhood females and classless. I was called a day prior to my stress test (treadmill). I was told not to eat for 4 – 6 hrs. The original person told me I could have a light meal two hrs prior to test. I questioned this new person. She said that person was wrong. At that point I should have checked with my dr. But I believed her. P. S. She was wrong. So my last meal was at 12:00 PM. My 6:20 PM appt, I was prepped at 7:45 PM and starving at this point. To wrap this up, my dr agreed that the woman that called me was wrong. I was done with the test at 9:00 pm. Had to get over to Third Ave for a stale peppery (ugh) slice of pizza. Then waited for a car service. I walked into my house at 10:05. PM. A NIGHTMARE. I will never go back.

My experience with this facility is in sharp contrast with the previous review. The waiting time was no more than 20 minutes. The front desk staff, the technicians (Kim, mammogram and Ann Marie, Sonogram) were very professional, respectful, sensitive and compassionate. I am very happy with my experience and I am surprised by the previous reviews. My appointment was today at 12:00 PM and I went for a mammogram and a sonogram. I highly recommend this place!

Actually only even half of that. Waited for a very long time and my daughter was instructed not to eat for the past five hours and only drink plenty of liquids. An hour into waiting time, my baby’s bladder ready to burst and no one even calls us in. Bizarre

DO NOT GO HERE! …Again…a disaster. This place is a money making machine operating at the vulnerability of patients… staff at front desk @ all stations in this business are inefficient… incompetent and if you have any respect for yourself… stay away from having any x-​rays, ultrasounds, etc. done here.

This place is horrible. This is in reference to the 100^th st location. Made an appt online only to be told when I got there that there was nothing for me.
If you can’t book the appointment online then why is that option there? U guys need to get it together!!!

Worst MRI technician ever — the tube is so narrow and I was having panick attacks, rather then talk to me through the mic as requested so I didn’t feel alone she kept stopping the MRI and pulling me out when I started screaming I couldn’t breathe and was pouring sweat. This happened a few times and each time she Complained that I should go to their other location — we finally got through it but a 40 min MRI took an hour and a half and I was tortured the whole time.
nasty lady with no compassion or heart — she was supposed to be monitoring me but I was told she kept getting up and leaving the room to do other things
Will not go to any of their locations ever again

I’m so upset I was scheduled today for an MRI at the 9020 5^th Avenue location. The receptionist was extremely rude to me. So rude in fact I have to cancel my appointment. after I specifically informed them I left work early to make it to this appointment. As a matter of fact this has been the second time that this has happened to me with this place. This establishment is horrible. They have no customer service whatsoever. I recommend you look elsewhere for any type of MRI. Very disappointed!

The most horrible place I have even visited. I would try to avoid this place. People just walking around and doing nothing

At their 13^th Ave, 71^st St. Location. On their website it asked patients to arrive 15 minutes before their appointment; I got there at 10:13 for my 10:30; it’s 11:13 and I’m still waiting…

Never made it past the front desk; receptionists act like used car salesman lining up the next victim. No thank you, plus the front desk personal have NO people skills. I’m sure this is a management issue.

Waited 2 hours and got disrespect. The sonogram technician pushed so hard that it hurt.

Sitting in this office right now. Appointment was for 430, it’s 630pm. They will take people that came after you and leave you waiting. Listen to these reviews people.

Those ladies that work in the lower level and answer the phones at the imaging dept @ BRMI, 7601 4ave Brooklyn where they perform CT– Xrays –etc REALLY HAVE THE NASTIEST UGLIEST ATTITUDES AND SOUND SO EFFIN UNPROFESSIONAL AND MISERABLE WITH A CAPITOL M. They are not professional at all and they gossips so much crap in front of patients who are sitting there waiting to have either a MRI or what ever test their MD ordered. Let me tell you ladies something if it wasn’t for PATIENTS!!! your miserable nasty ass attitudes would not have a job. Learn how to speak professional to a patient in person or when they are calling trying to reach a dept that is in the same freaking building just a flight or two up. The treatment you give a patient will one day will bite you so hard back in your ass it will be return to you some where down the line in your nasty ass attitude life you have. I work with Patients for 20
Years and one thing I know how to do is conduct myself in a professional manner. It doesn’t matter what day I am having a health care worker should always conduct themselves in a professional way. If you don’t like your job step the hell off and let a real health care professional take over. I am sure there are many more professional health care workers out there then you bunch of nasty ass attitude gossiping women who can perform that job more professional than you bunch of ugly attitude women. Your supervisor needs to give you all inservice on Customer service, you all lacking it VERY MUCH and need to be re-​train. Nasty unprofessional bunch of gossiping ATTITUDE women. There needs to be a supervisor present especially when you all are gossiping so much crap. SO UN PROFESSIONAL ESPECIALLY WHEN PATIENTS ARE SITTING THERE WAITING TO BE CALLED AND WE HAVE TO LISTEN TO THE CRAP ALL OF YOU SITTING THERE AT THE DESK TALK. One star is for the fish tank and some of the technicians performing the CT– Xray-​MRI. They are the ONLY well behaved professionals in that ground level… SUPERVISOR RE –TRAIN THOSE NASTY ATTITUDE WORKERS THEY ARE VERY NASTY, MISERABLE AND SO UNPROFESSIONAL SORRY EXCUSE FOR A HEALTH CARE WORKERS GIVING BRMI a bad name. There is one asian girl she has such a ghetto talk and such a DEEEEEP MAN LOUD VOICE. I feel sorry for seniors when they call and these witches answer the phone. One day they are going to hit the wrong nerve on a patient and they will be put in their place. Lord these women are miserable bunch of yakety yak. They give headaches with their loud talking and the things they talk about like patients need to hear their nonsense. OMFG. It’s bad enough that a person sitting there waiting to get a exam perform probably doesn’t feel well as they wait and we have to listen to the nonsense these women talk there. Who ever is their supervisor they really need to do just that supervise these ladies.

Although across the street for my doctors office, a request for an immediate MRI was denied. The next closest on 76^th street said they would take me stat so my doctor could have the results before 5. Well they took so long that they weren’t done until 5:15. The receptionist were not professional, the office was grossly dirty. The people working the machines we’re nicer but lacked a lot of knowledge. All the equipment was dirty and worn as well. In the past I have gone to regional radiology. They are so much better. Take the trip and go to Regional Radiology.

Horrible! Avoid this place! I had an appointment scheduled for 1pm and their car picked me up at 12:30. After waiting for an hour and seeing people that came after me going in for tests (same as mine) I walked up to the front and they told me I came late for the appointment. They themselves scheduled my pick up time! They told me to wait 15 more min and take the lady that came after me again. Then she comes out apologizing to me that they took her first. WTH is going on in this place is beyond me. Horribly organized, mismanaged and total lack of customer service! Rude and unprofessional front desk personnel! If you have time to waste than this is the place. BTW i left, never did the test there after waiting 1 ½ hrs.

I was scheduled for two appointments here for separate tests on separate days. If you value your time, do NOT go here.
The staff at the front desk tries their best — however the place is incredibly mis-​managed, the technicians even admit to that.
Let’s begin with how I was never confirmed for my appointment, and then the day of when they called the person gave me the WRONG instructions. I went from 2pm til the completion of the test without anything to eat. Nearly 8 hours. Ridiculous.
My first appointment was in the evening at 8:00pm, I arrived a little beforehand as I was told to to fill out paperwork etc. When I arrived, they said it would be a few before I was seen… a few? Try I was not seen til 9:15pm. The test took all of 20 minutes. The doctor who did the test was incredibly unprofessional and had no problems making me totally uncomfortable while I was told to disrobe, take off my undergarments and he would attach the leads for the heart test. When he went to move my breast, I quickly took control and did so myself — a female tech should have been in the room. It was INCREDIBLY uncomfortable. The tech during the remainder of the test did her best to make me comfortable and calm — and very quickly I was on my way.
The second appointment was this afternoon, I spoke to at least 3 people yesterday to CONFIRM the time — when I advised, they said «Come in a little earlier, you will be seen fast.» I am not sure how this front desk defines «FAST» — but sitting there for another 45 minutes to be seen, is NOT FAST.
You can tell that they are extremely busy & I understand that appointments can run late, patients may take longer then anticipated — however– the front desk needs to be better trained. They are unprofessional, inexperienced and ill-​trained. Patients should not be sitting (or standing for lack of seats) in a waiting room for 2 – 3 hours waiting to be seen, they should be explained the tests when confirmed so that all is ready and confirmation should be done 24 hours PRIOR.
I strongly urge anyone to find another location — unless you don’t mind waiting rooms and rude front desks.

I am writing this review for their location on 4^th Avenue and 100^th Street. I have been to the other location on 76^th Street as well.
I came here earlier today for a few routine tests and was in and out within an hour –very quick. This office on 100^th Street was much smaller than their location on 76^th Street and a lot less people. Maybe they only offer certain tests here — not sure.
I thought both of the receptionists were cold and a little rude but I kind of expected that given the history of their other location. The reason I wanted to write this review is because of the way one of the girls behind the front desk spoke. While I waited in the main waiting area with everyone else, one of the front desk receptionists was casually dropping F bombs all over the place and cursing like a drunken sailor. Really? It’s a little too early in the morning for so much profanity. Did she perhaps, mistake this for a sports bar or a street corner?
Obviously she didn’t care that there were patients in the room and the fact that she is at work. Now I have cursed here or there but not like this and never at work. As someone who has worked in hospitals for over a decade, I can say that her behavior was beyond unprofessional and inappropriate. Perhaps the employees there would benefit from a language class on how to speak to and around patients. We actually have those classes for hospital staff but I think Bay Ridge Medical Imaging, a smaller office, is in some serious need of it.

13^th Ave 71^st. This review is for this place. Just horrible they girls behind the desk are rude no respect. They don’t know how to treat people I wish the manager or whoever runs that place reads about this. Just horrible bitc*** in there.

Horrible unprofessional young staffs and the wait is extremely long. Try to avoid this place

I called their Ave P location and made an appointment for 4:20PM. When I showed up, they told me my appointment was transferred over to their location on 4^th Ave. (they said it’s because the Ave P location is closed at 6. When I called in for appt, it was at 6:30.) ***I really recommend that when make an appt with them, confirm which location so you don’t have to do a run-​around. It is def a miscommunication but I think they should have mentioned it on the phone. This is the only reason I gave it four-​stars instead of five.
I was late for my appointment because of that. but when I showed up, I did some paperwork and waited for maybe… 15mins until someone called for me. I was expecting a longer wait because there were so many people there plus I was late. so that was good.
Overall, the staff in front are friendly. The technician that worked with me was very reassuring and friendly.