Bay Diagnostic

Great customer service! I strongly recommend this shop, because they are willing to go extra mile to address your issues… So far fantastic experience.
Thanks,
Edgar

These guys are the best! They picked up the car, did all the work we asked and even assisted with having the windshield replaced. Their communication is excellent! Their prices are very reasonable and the level of service is extraordinary. I’ll recommend them to everyone I know!

I searched for a long time before settling on Bay Diagnostics and couldn’t be happier. They are easily the best and most trust worthy mechanic I have ever been to. I have had 2 major services here and the prices were fair and up front, and the work was done well and in good time. I even brought my car here after a dealership told me I needed $ 2k worth of work, and Bay confirmed I needed none of that work and even showed me how the parts were fine on my car. I can’t recommend this place enough!

I had a problem on my a4 where i couldnt shift into any gear (the shifter was floppy). Jordan took me right in and took care of the problem right away as he knew i needed the car for the day. HIGHLY recommend this shop as they are courteous, generous, professional, and trustworthy. I am FOR SURE coming back here for my future repairs! Jordan and his team are great!

Perfect experience. Timely, honest, fair. Friendly staff, clean facilities.

I always get my service for my VW done here & Im always satisfied with the quick service. Never had to complain. All the parts for my car need to be purchased from the dealer, & dealerships are always overpriced. Bay diagnostic is ALWAYS significantly cheaper. And they’re honest. I highly recommend them. I love Allen & his team.

Don’t let the negative reviews or less than par ones discourage you from trusting these folks with your vehicle. Understand if you’re driving a foreign car, it’s going to cost you to maintain it unless you purchase the parts yourself and attempt to follow a YouTube video. Owning a car is a huge responsibility and if you’re not ready for it, I suggest you lease or use zip car. With that said, Bay diagnostic is a reliable, trustworthy shop. They offer superb service, from pick-​up/​drop-​off to explaining what your car needs and why. In today’s world this type of service is essential. Shout out to Alan who is friendly, patient and easy to work with. Continue the great work

Took my car in for an inspection, got a call that the car needed new brakes and rotors or the car wouldn’t pass inspection. Went in to look at them, they were rusted I guess, maybe there were still ok but I didn’t have time to argue or take it to another mechanic as I needed to get the inspection done. Came out of there with a $ 790 tab for an inspection and new brakes. Brakes usually cost around $ 200 to buy online plus whatever the labor is. Basically the place seemed like a pretty nice shop, however the prices are outrageous. If you plan on getting work done at this shop, make sure you shop around and check their prices. Worst part is, the new brakes feel the same as the old brakes.

Great service, very friendly and professional staff, not deceiving you to charge more but honest with you, I trust them % 100 !!

I’ve been using Bay for years to service my 06 M5. These guys are fantastic. They put dealer service departments to shame. Excellent prices and conscientious service. They’ll even deliver your car to you after they’ve finished it. I only wish they’d pick up and deliver when I’m in Miami for the winter :-)
Thanks Alan.

I’ve been having my oil changed here for the past 7 years and the service is always reliable and relatively fast. The prices are fair. They have THE CLEANEST bathroom and waiting area of any car garage I’ve ever been to. The waiting area is air conditioned, has a variety of magazines, coffee, and wifi. The staff is consistent and the man who works the front desk is friendly. They recognize me and my car when we pull into to garage. Need reliable service… go here. And be nice.

August 24, 2015
I have a 2005 VW Beetle TDI that sat through the 2015 NY winter without being driven. It took its toll. By the time it was driven to a local VW dealership, the report was that it needed nearly $ 5,000 worth of repairs or sell it. The car does not have 68,000 miles on it. I bought the car with the intention of driving it at least $ 250,000 miles. Service on the car has been maintained since its purchase and it has never had major repairs, therefore, the dramatic diagnosis seemed excessive.
Looking for reviews for great independent shops, I found Bay Diagnostic. They were a breath of fresh air… yes I am talking about a car repair shop. They listened to my concerns, better than most doctors and addressed my concerns humanely… what, a car shop? They were caring, straight forward and clear about what needed to be done to achieve what I needed. They did the work quickly and did not begin the work until I understood what they were doing and gave me an exact quote.
Well, I went to pick up my car that I had thought I was going to have to sell for $ 2,000 max. Instead, I drove it out of their shop as excited as if I was driving it brand new off the floor of a dealership. Jordan had personally driven my car and was generous enough to tell me what repairs to expect next.
Oh, they didn’t give me a correct quote after all, on the price of the work. They quoted me $ 811.00, which I thought was fabulous compared to the dealership. The final price was $ 810.60. What can I say? 250,000 miles, here I come!
Thanks Bay Diagnostic, Jordan and Allan. I can drive 1,600 miles all the way to Texas now with peace of mind. And, with any good fortune, perhaps back to Brooklyn!
Happy Trails,
Laura

Ok so I read alot of reviews in my local area and always saw 4 – 5 stars on this location.
My battery was going bad on my BMW 528xi. I knew the dealer was gonna run about $ 500-​$ 600 so i went to Bay instead. From the time i walked in the door i was greeted with friendly service and they made me feel comfortable right away. Immaculate inside. They even took off the ice from the car before driving it in so the shop stayed clean. You figure changing and coding a battery is easy enough for them but no Nicky went the extra mile. It may seem small but on his own checked the rest of my electrical syetms, brakes and found the alternator was fluctuating. He pulled me over to the car and showed me. He told me it may not fail immediately but at some point it will. I told him it was still under warrenty and sure enough the dealer confirmed that. Dealer just got back to me and agreed the alternator needs replacing. Its on back order for 2 weeks. This will save me money and possibly breaking down and stuck on the side of the road. There was no reason for him to perform the extra checks but he did. I will definitly return. Honesty, friendly service and very professional.
Thank you Jordan/​Allen and props to Nicky.

Bay Diagnostic recommended to me by my indy BMW shop in Boston when I moved to NY. I have been to their shop three times and I regret to say I won’t go back.
After my first trip to the shop for an annual oil change, I noticed the red oil warning light flashing on the dash. The light would usually come up after the car had been in traffic for a while and the engine was idling. I called them and they said it’s probably nothing (to a red oil light nonetheless!). After a couple of weeks I went back for an unrelated issue (a bolt coming loose), which they fixed and again told me the oil light was probably nothing. Long story short, I took the car back to my Boston shop and had another oil change, which fixed the issue. My guess is they either use the wrong oil that would lose pressure at high temperature, or left a cap or something loose.
Besides that experience, they were professional and courteous, and as others have mentioned very friendly. However, I can’t really trust a shop that botches something as routine as an oil change.

I reeallly wanted to love this place. At first glance, I did: it is, without question, the cleanest, best-​looking auto repair shop I have ever seen. Even the bathroom is immaculate. Their waiting room has wifi that’s better than what I have at home. And because I work from home, I hung out all day and chatted with the owners, who couldn’t be more friendly and honest. They remind me of Click and Clack.
But a few months after going here, I find myself with a bad taste in my mouth. Two reasons:
* I brought my car to them and suggested I knew what the problem was and how to fix it. They (kindly, but without investigating) said I was wrong and that they would try to figure out the actual problem. After several hours of investigating, they discovered I was right, but they still charged me for the time they spent diagnosing the problem.
* Last week, I noticed that they added their own marketing message to my car in the form of a license plate frame. Am I wrong for being disgusted by this? I paid them for their service, yet they turned my car into a rolling advertisement without even telling me. Why should I provide free advertising for them? A discount is in order (or, at the very least, explicit consent).

We went to these guys for a second opinion. They gave us an honest assessment and didn’t charge us for it. The least I can do is write a positive review so they get more business because they truly deserve it. Thank you!

We have been taking our cars here for 15 years, since they were located on Ocean Ave. Jordan and his crew are the best. You might get work done cheaper elsewhere, but who knows what you’ll get. We trust these guys 100%!

I came here in November of 2013, during the first snow of the season. The great Unilocal reviews are what convinced me to use this place. I came in with my minivan, and they let me park inside. Two guys greeted me in their office, and they were very nice and cordial. I just came in for an inspection, and they were happy to provide one for me. After about 45 minutes, they called me and let me know that the car would not pass inspection. «The brakes are done, there is almost nothing left,» the man said. «and, there is car exhaust leaking into your cabin. This means you need a new muffler which costs $x, and once we remove that, there may be a problem with your catalytic converter, and that will cost $x…» he continued. I told him to stop right there, and I’ll come down to check these problems out.
I’m not a car person, so before I went to see these «problems» I called up my regular mechanic on the east end of Long Island, miles and miles away. He told me to ask how far down the brakes were, in millimeters, and to ask to see the exhaust leak. When I arrived, my car was not elevated, but just parked in a different spot in the shop. They told me that they didn’t know how thin my brakes were, but they were almost gone. When I asked to see the exhaust leak, they had me bend down and one man shook the pipe leading to the muffler, and explained that this shouldn’t shake and make as much noise as it does.
With this information, I told him I’m going to get a second opinion. He had scared me — car exhaust leaking into my car? No brakes? I have a child — a newborn car seat in the back is evidence — and I don’t want her to breathe in exhaust. I actually drove over 80 miles to see my regular mechanic on Long Island, and after their inspection they let me know that I have 8 mm on the front brake pads and 5 mm on the rear. They also let me know that they have NEVER heard of exhaust leaking into a cabin, and from my description they all agreed that I had been victim to a potential scam. So to end a long story, Bay Diagnostic may be okay for some Unilocalers, but they tried to majorly screw me.

I know nothing about cars, so I am a prime candidate to get screwed by an untrustworthy mechanic (and I am sure I have been taken numerous times in the past). My car died in the middle of the street, and, on a recommendation from a buddy of mine, I had it towed to Bay Diagnostic. These guys stayed late to wait for the tow truck. The next day, they checked the car and ran it for 5+ hours in order to determine what the problem was. They found the problem – but instead of charging me and making the repair, they told me that Volkswagen would be better suited to make the repair because of a security code issue. They even offered to speak to VW and tell them exactly what needed to be done! They charged me zero, and I am so grateful for that. Do not hesitate to bring your vehicle to these guys, they are amazing and beyond trustworthy.
Thanks guys!!!

I found this shop because my regular mechanic didn’t have Saturday hours. What a find! This shop owner does the right thing by his customers! They do very thorough and exceptional work!