Babies R Us

Fast service and many things in stock. The staff was kind and friendly during my experiences there. they are very helpful and patient and helped make my experience as well as my friends’ less stressful. I especially enjoy the service here.

Horrific customer service and they are not up to date with their sales/​bargain/​deals.
I came here with my aunt because she needed to buy bottles, clothes, etc. for her baby.
My aunt could not find what she needed, nor could she find someone to help her find what she needed.
Later we went through the clothing section and found some clothing for a bargain. We checked the date to see if the deal was still available and it was. Went to check out and the person scanning our item did not include the deal so I had to ask why. We were told that the deal had already expired despite the expiration date, that was a few days away, written on the sign. Maybe updating the sign would help? No apology, nothing. Needless to say, we walked out without buying anything.
Online shopping might have been a better experience. -.-

For a store that is known for being one of the largest baby retailer companies, they have a long way to go to make things right.
My husband and I were scheduled for a Baby Basics class this past Sunday 12−2pm. When we arrived, it appeared that none of the employees including the Asst. Manager and Manager knew anything about it. Furthermore, the website said 12 – 2 but the in-​store calendar said 6−9pm. I spoke to the manager (who was at home) and she said they have had issues with the website. So my question is why don’t they confirm with people who have reserved and taken their time out to come to the class and confirm that the class is actually happening? And why doesn’t the store talk to the IT department so this doesn’t happen over and over again? We were then told to call the store later on in the day to see if the class would be that evening. Of course every time I called no one picked up the phone making this an even more frustrating experience. May I add that while we were at the store I decided to buy some things-​why waste the day right? Well it just so happens that they had only one cashier available for a Sunday! There was at least a line of 40 people and not one employee did anything to open up a new register! Also, in the past we were told that Babies-​R-​Us takes Bed Bath & Beyond coupons (20% off). We have used them at the Babies-​R-​Us in other locations but for some reason this store won’t take it! What is the reason for that? Why are they any different than the other stores? Doesn’t make any sense.
Btw, due to my disgust with this store, I called the corporate office. Not sure if anything will be done but I suggested they bring in mystery shoppers to see how poor this store is run. Take my suggestion-​especially if you’re a first time mom-don’t go there! No one in the store is knowledgable about the products and quite frankly they just don’t care. It’s a shame.

My friends and I came in to do an exchange because parts were missing a few months back. We waited PATIENTLY for over an hour until one of my friend came over and ask the short stubby looking blonde with a nasty attitude. I felt like because we were «Asian» it is ok to do so. We have this false myth that Asian people normally won’t say anything and just keep their mouth shut and wait. Of course I have no filter when it comes to rude nasty people so I felt the need to snap back. Attitude totally uncalled for.
Short staff meanwhile you have at least 5 people standing around carrying on meaningless conversations doing absolutely nothing.
Yeah definitely AVOID this place at all cause so not worth it. Trust me.

Hated it. I think I would have had better luck shopping at a swap meet. The way the store was set up was like a thrift store in a horror movie. The store was in disarray. Made me think it was the morning after Black Friday. How can you not have anything in stock but everything is out on the floor? Smh…

Went in for baby wipes. Pretty cheap for a box of 504. Got some toys next door. Using a oem gifts cars from my kids birthday. Love the no hassle use of them. Wish that they would reward a little better with purchases made.

Convenient location for anyone located in Brooklyn.
Went in to Babies R Us and got exactly what I was look for and went on my Merry way, what more can you ask for.
This store is well stocked, helpful staff and convenient location.

Ok I don’t always write review but I had to because today was not what I expect when i go to a baby store. Let me start with that the store does not have a good selection of baby items no good brands like the Bugaboo, Stokke, etc. Its every low end items. Now I am expecting my 4^th child and never experience the feeling that I have today. My husband and I went to start our registry for our baby shower as we have done in the pass with Babies r Us but the worker look and gave an expression that he was uninterested in helping me I asked where was the folder with the book that welcomed me and thanked me for choosing Babies r Us for my registry and he didn’t answer and just gave me the little machine to add items to my list. IDK but I never had to deal with feeling like I was not a valued customer. After I was done they gave me a plastic bag that they use to bag items that you purchase and two bottle waters and just some papers. Instead of the other worker that attended me in the b the second worker advised that he’s sorry and that the store was at least three weeks back order for registry items. Go figure a baby store with out the registry items that needed for a registry… I dont even like shopping at this store no longer… FROM A VERY DISAPPOINTED CUSTOMER EVERYTHING IS A HODGEPODGE AND NOTHING REALLY GOOD TO BUY A BUNCH OF JUNK PUT TOGETHER

I’ve been here many times and this place blows. They never have anything. Always low on stock.

Every single time I have come in here in the last 6 months, someone at the front of the store is engaged in a profanity-​laced conversation, seemingly oblivious to the fact that they are working in a kid and baby store. Today I had enough and left behind what I had intended to buy. I refuse to purchase anything here, opting instead to go to Target. Seriously, how hard is it to not use foul language at your place of employment?

It’s Babies R Us. Over priced mid-​quality items, but it will do in a pinch. I use cloth diapers and I’m happy that they carry replacement inserts (somehow mine go missing in the laundry).

This store has improved ten fold since reopening after hurricane Sandy!
The powers that be decided to tear down the wall and make Babies and Toys R Us into one big super store! It makes a lot of sense since some of the baby registry items do bleed over into the toy portion of the store!
And maybe it’s because of the major renovation, but I’ve had a near-​flawless time with our baby registry!
It’s actually been lots of fun to do this for the first time! We sat with a young lady to get registered and she made things nice and simple in showing us how to register and how the whole process goes.
Once we got our registry gun and checklist we had so much fun wandering around the store and picking items for our little one that’s on the way!
About 10 minutes into our journey, a young woman named Jessie approached us and basically showed us how to do this right! She was so smart and knowledgeable of the products she blew us away!
This woman could be a huge success as a personal shopper because she had a detailed answer and recommendation for all products, based on her personal experience with her kid and from customer complaints or praise!
She showed us the pros and cons on strollers, high chairs, rockers and so much more, it’s a shame she had to leave us for other responsibilities because we would’ve kept her for every product!
We get our own card and will receive a 10% discount on any items not bought on the registry plus a one year return policy which is great!
We had a positive experience with Babies R Us, and other than having to check the registry because some products become discontinued, we are VERY happy.

Went here for a friends baby registry… the store is huge!
I am more accustomed to shopping at baby boutiques like ANB Baby or other private stores. I like having a sales associate help me the entire time, especially if it s for my kid.
The store is soo big, making it frustrating to find things easily, i don’t know i just don’t like it. Try finding a civilized person to help you, because you wont.

This place needs some super new improvements

The only reason I walked in here was to pick up a gift a friend of mine ordered online for a mutual friend of ours. She ordered online from the woman’s baby registry and named me as the person who will be picking up the gift.
When I arrived at the store the customer service desk was empty. When a representative finally arrived I gave her my name and a description of what I was picking up as well as confirmation e-​mail. She couldn’t find anything. After waiting around her and another employee noticed the item lying around in the open at the front of the store. She yelled across the store to me to ask if the name on the box was my friend’s name. Yeah. I signed for the item and picked up some wrapping paper as well.
The next day my friend e-​mails me in a panic because she received an e-​mail saying that her order would be cancelled if the item is not picked up. I assured her that the very large box was in the middle of my living room.
Cut to the baby shower. The mother-​to-​be gleefully tears open the wrapping off the two biggest packages only to discover the same item. The other woman had gone to the store several days after me and going by the store’s printout of the registry picked up the same item. Now the future parents have to trek to the store and negotiate an exchange. Get your ish together Babies R Us.

Someone needs to step in and shut this hole down. It’s disgusting. The people who work there are some of the most pitiful people I have come across in a long while. They never have anything I am looking for and it’s a pit of despair in there. Do NOT use the bathroom. I will pay the extra at
, happily.

I opened my baby registry with Babies R Us. In general, I haven’t had a problem with the online store, or the store on 14^th St. in Manhattan. However, this particular store is absolutely horrific. Their selection is pitiful, there is absolutely no organization, and their staff are some of the rudest individuals I’ve ever had the displeasure of conversing with. They roll their eyes at you if you ask them for assistance, and some are so inept at doing their job that I had to inform THEM how to print out a copy of the registry. I saw one employee directly insult a customer to her face, and then continue to talk about her after she had walked away. The store couldn’t be less professional if it tried. You couldn’t pay me enough to return to this location.

Babies R’ Us as a company has some of the worst customer service I have ever experienced from my perspective as a customer and a professional retail executive for 20 years. If my employees EVER treated customers with the level of disdain the employees at this store show for the customers, their jobs and their lives I would have fired them all immediately.
Babies R’ Us’ corporate policy of not taking returns past 30 days even WITH a receipt is absolutely unheard of in the retail industry as a whole. Much higher end stores (Barneys, Nordstrom, etc) and other big box stores (Target, buybuy Baby) have far more flexible and generous exhange & return policies.
This week I attempted to exchange products from my baby registry that I received as gifts but were too small for my newborn son (he was born at 10 lbs, bigger than the NB size from the minute he arrived on the planet!!!) They would not do the exchange. The customer service manager told me that just because I had done so prior didn’t mean I was entitled to do so any other time that when it had been done before it was a «one time favor.»
FAVOR?!? We have two babies under 2 years old, had both our registries at BRUs, shopped for diapers, formula and all other essentials over the past 2 ½ years and now I will NEVER step foot in ANY Babies R’ Us again. I’d rather go to Target & buybuy Baby where they appreciate their customers.

Poorly managed always understaffed and stocked. I rather order via Amazon online then go there.

This store sucks!
The first thing is you have to pay to get a cart. Sure, they say that you’ll get your money back when you return it but the contraption on the carts NEVER ever worked.
The second thing is that they didn’t have a lot. Maybe I was just used to the Babies R Us stores in the Atlanta area which were a little bigger and had everything you needed, but the few times I went her to get things I thought were pretty common, they didn’t have them (a bag to protect your car seat and keep it together when you fly for instance).
The final things are… the place was a sty. Stuff was everywhere. It was dirty. The employees were rude and not helpful at all and overall, it was terrible.
I am so glad I never have to venture there again!