Babies R Us

This store never has anything in stock!
The items that they do have in stock, are returns from people’s baby showers.
Yesterday someone tried to sell me a baby bather on which was written «To Keisha, this better be your last LML– from Ace N fam».
I wish my phone wasn’t dead so I could have taken a photo.
They also have complete different prices from their website– I went to buy a few items from a friends registry and everything in the store was $ 3 – 4 more?!
The phone rings non stop there, NO ONE ever answers it.
Also the employees are either non existent, texting on their phones, loudly chewing gum and just overall disgruntled.
There’s always a long line from the front to the back of the store because they only keep 1 register open at a time.
They say they price match with other websites but when I wanted a price match, I was told they will only match it to
. How the heck is that price matching?
Annnnndddd, there’s magically NEVER a manager around…
Smh, I’ll stick to online shopping.

There are only two good things about this store: plenty of parking and location to other places to buy baby products. The staff is pleasant but unhelpful. They point and run when you ask them where something is and it seems like none of them know anything about the products. The shelves are very poorly stocked, they always run out of the items that are exclusive to mega baby shops like carriers or just don’t have the product at all. And the boys clothing and shoe selection for anything 12 – 24 months is non-​existent. I hope a few reviews like this will make their corporate office take notice and get them the attention they need.

I like to give credit where it is due. My experience with customer service at the Babies R Us — Gateway Mall in Spring Creek was exceptional. My hubby and I are expecting our 1^st baby and the staff has been refreshingly very helpful. Whenever we visit, its during the late hours of the evening right before closing time (when patience usually runs thin) and we have not experience any sign of distress. I’d like to express a special Thank You to Sheryl (Registry desk extraordinaire) and Sean (Assistant Mgr) for projecting such an amazing spirit while going above and beyond to fulfill our requests. They deserve a good raise/​promotion :-)

I came yesterday to purchase some diapers and pacifiers and other «nick nacks». Somehow I left without the diapers. By the time I got home that night and realized that I left $ 50 worth of diapers in the store I was devastated. I came back this morning with my receipt and showed it to the woman at customer service. She told me that her cashier told her I left them yesterday and she let me go get two new boxes without any hesitation. I was relieved. Thought they were going to give me a hard time.

Came to this store to pick up furniture I had purchased at another Babies R Us in Long Island. I received a phone call from someone at the store on a Friday saying my order was in and to please pick it up by the end of the week. Isn’t Friday the end of the week? Anyway, no mention was made to go to the furniture counter to pick up the item.
Upon arriving at the store we waited in the customer service line at the front of the store because there was a sign reading «merchandise pick up here». The line was long. When we arrived at the front of the line a helpful employee led us to the furniture counter where we waited for about 20 more minutes for someone to help us.
My recommendation, avoid this store. It sucks and there’s always a painfully long line. Next time I’ll drive back out to Long Island to shop Babies R Us.

The worst babies R us store. Nobody is willing to help customer. Not enough sales person working here. My husband and I needed an advice for the stroller but we couldn’t find anybody so we gave up and left.

I am not the best person to show with… I will admit this first hand. Whether clothe shopping, shopping for other people, baby shower shopping, it’s all frustrating. One because I am a picky person as far as when shopping for myself. Two: as I tend to experience at Babies R Us… lack of customer service AROUND the store.
Came here yesterday to purchase a few items for some close friends of mine baby shower. I don’t know the average amount of workers at a Babies R Us on a regular basis but I feel that on a weekend, specifically a Saturday when most baby showers would take place that you would have more of a staff to assist with finding things on a registry. I know they SPECIFICALLY have a registry posts at the front of the store with a two or three workers but that section gets crowded rather quickly and some people just like to make their way in and out.
What keeps me from giving Babies R Us a two rather than the 3 I am giving it is that it is in a convenient location for me to get there and they usually do have what I am looking for… despite it taking me anywhere from 20 – 30 minutes to find most of the time. Their customer care/​service needs some improvement but always the normal go-​to store for your baby shopping needs… I would just say if you go often try to familiar yourself with the store as far as what you wish to purchase cause it can be a mission trying to find certain items in there.

Last night check cameras! i asked for assistance. The employee said he couldn’t help with walker because he had to clean up. So I left and made my purchase online with another retailer. Watch employees because you will loose many sales by unprofessional useless employees who refuse to help customers. Terrible experience

I ordered a bicycle at another location, but it was shipped here. I came to pick up the package and the worker who brought my package out from the warehouse asked for tip. Now why would I tip a worker for simply bringing out a package? She did not assemble anything or bring it to my car. This is absolutely ridiculous!
Needless to say, the worker was NOT TIPPED for DOING HER JOB of bringing the package out.

Decent service yesterday. My friend went in knowing exactly what she wanted to purchase. Everyone was helpful. From the person who directed us on where to find the item to another employee who took the time to explain a product she was interested in purchasing. The lines were a tad long for me. Once at the register, the purchase went fairly smoothly. Thankfully my friend checked her receipt before we left as one of the sale items was not rung at the sale price. She took the item back in (make sure you take the item with you to have an adjustment) and it was corrected quickly. All in all a decent location.

AVOID this Babies ‘R’ Us location by all costs! They are extremely unorganized and this store is un-​kept! Three things led me to write this review…
1-​When my bf and I first walked in the store, we went to the baby registry kiosk to print out a registry list, that took 8 – 10 minutes SERIOUSLY! Either that computer system is extremely outdated or the computer needed to be rebooted.
2-​When we finally got the registry list printed out and saw a item that we were interested in looking at to potentially purchase, we tried to locate it. The problem was that they do not have consistent aisle numbering and the signs do NOT correspond to what is actually in the section (i.e. a sign that says lamps has nothing but bedding on the shelves below).
3– They didn’t have the gift wrapping table nor did they offer any of the free gift wrapping paper that I have come to expect from Babies ‘R’ Us.
Overall, they do have a good stock run. Most of the products that we were interested in purchasing were there, but we had to run around the store a bit and try to find sales associates to assist us.
:Sigh: This place definitely needs better management and a bit of a facelift and they would be able to compete with any of the other BRU stores in the Manhattan!

Like every store located at Gateway Drive, you should only go early on a weekday. But if you work, this is not really an option unless you take a day off. If you want it, they don’t have it. Ok, I lie. They will have it but only 30% of the time. I went here for a carseat since my toddler is ready to graduate to forward facing. They had one more of the carseat I wanted but the box was crushed in and it was the wrong color. I asked for help. The employee walked away and yelled to another employee. She came back and said no more in stock. Of course there are no more in stock.
I would say I’m never coming back but this location is the closest to my house.

Ok. If you’re in a store selling baby stuff… Shouldn’t the isles be clear and safe enough for a mom and her baby to walk through?
Nope. I found myself dodging employees (and shopping carts full of empty boxes) stocking shelves in the middle of the main isles, walking over unpacked boxes of baby food, in the middle of a busy Saturday afternoon, while I was carrying my baby.
Ok. I can deal with staff who aren’t the most enthusiastic… Maybe they’re having a bad day… And i can deal with the slow check out lines… But safety should be pretty important shouldn’t it?
Unfortunately this is the biggest babies r us that’s easy for me to get to… So I’m stuck for now… And it’s not like they’re cheap either… Where’s a Buy Buy Baby in Brooklyn when you need it?
Mommies, daddies and friends… If you go… Watch where you walk…

The tagline reads, «buy online, pick up in store. it’s fast, it’s easy»…but its a lie.
Strangely enough, I’ve been through this process before at this babies r us location and others. Typically it runs smoothly and I’ve even added in a good faith star to take those previous positive experiences into account. My rule of thumb with baby showers is that i don’t need to ooh and aah in every aisle. why? because you (future mom) already did that and picked out all the things that you want. This is the perfect equation for online ordering, but sometimes you don’t remember to order a gift until the day before the shower. No worries, I can order online and pickup in the store. At this point you’re thinking, this is perfect fast and easy. All that I need to do is wait for the email saying my gift is ready and then quickly pick up what you ordered.
So, I followed this thought process and steps for today’s purchase. It’s immediately notice that it’s not overcrowded, and parking was pretty easy to come by in the lot. Things are going as planned, until… I arrive at the pickup desk and get the attention of a random worker since the desk is not actually staffed– kinda makes it hard to be fast. One nice thing that I notice about this location is that there is lots of staff, yet somehow everything still seems in disarray and the workers are confused about who does what– I brushed it off, maybe I’m reading too deeply into this.
The worker asks what I’m picking up, I say, «a stroller» (in my head I’m thinking, isn’t that the purpose of the order number?). Nothing happens for a few awkward seconds, minutes or hours it felt like. And then she pages someone and tells me she has to call someone from strollers. «uhm I received the email that said it was ready for pickup. Doesn’t that mean it’s waiting in the pickup waiting area». I never get a response, at this point she still hasn’t taken my order number and she hasn’t checked the holding area or provided any feedback. Another worker comes over and asks me for the model number of the stroller (after several minutes of waiting. I guess this is who was paged.). My response, «I don’t really know off the top of my head, I guess I can check the email» (what’s the purpose of the conformation number and 10 emails that I’ve received from babies r us so far?). Nonetheless, I check and provide this to him. He walks away and I never see him again. The original worker decides to ask for my order number minutes later, nothing happens, more minutes pass. Then a moment of clarity hits her and she walks over to the holding cage and finds my stroller sitting in this area. I guess she didn’t believe the email that I showed her that stated, «your order is ready for pickup». She drags the box over, says sign here and never makes eye contact again. I officially lost at least 20 – 30 minutes of my life.
I think it would have been faster and easier to walk into the store, find the gift myself and then wait on a checkout line to pay for it.
Ofcourse I’ll do this again, because people will continue to have baby showers and register at Babies R Us. I’m certain Babies R Us invested alot of money into this e-​ordering system, I just wish that they would follow up by investing in training their employees on the process.

This Babies R Us is usually very disorganized and EXTREMELY crowded. Do NOT go here on a Weekend unless you plan to spend half an hour waiting on line in one of twenty VERY packed lanes. Customer service leaves much to be desired.
If you think this review is similar to that of my BJ’s review, it’s because I copied and pasted. They’re EXACTLY the same.

Went here tonight and 1 cashier put me in a bad mood. No hello no hi just «next». I hate that. Another employee did get a large Dreft for me from the stock room which was nice. Otherwise, the location is large. Not the neatest with clothes on the floor. Checkout took long.

This Babies R Us is as clean, pleasant, and well-​stocked as any in the ‘burbs. The aisles were clear, and the shelves were full, and the staff was friendly and helpful. A great resource to have for baby gear that’s not too far away.